Permanently Closed - Riva Crabhouse on Navy Pier
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- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Sick staff prohibited in the workplace
Sorry to hear this is closing due to the Pandemic as Navy Pier is shut down; Food, location and service were all amazing!
Our server, Rosa, did not seem to care about us at all. She was short and flippant with us, and once she took our order we saw her maybe 3 more times the whole night. She did not bring us any of our food or even our check, she offered us no water refills (both were empty), she barely stopped when she asked how our food was before racing off to other tables. Note - it was not busy at all and there were at least 5 other workers with her. Additionally, my "special" Alaskan Halibut was so bland and tasteless that I had to ask for salt and pepper to give it some kind of flavor. The brussels sprouts were the best part. My husband said his lobster roll dinner was good so thankfully there was one good thing. Honestly I was very shocked at how poorly we were treated at a "nice" restaurant while we watched our same server go give fully attentive service to her other tables. Ruined our date night and I would not reccomend to anyone.
Constantly good food quality and taste
Such a beautiful setting, watching the boats dock at Navy Pier. Excellent food, service and drinks. Thank you for a lovely Friday night date.
Was a great experience cant wait to go
Because of COVID-19, we decided to have lunch outdoors.Ramone, was our server.. Ramone was great and he provided excellent service. We later came back for dinner and was greeted by another server named Neal who was also great. I'm so sorry to hear this place will be closing until next Spring. We will be back when this place reopens.
Came out to have dinner and drinks.
Love the food the view was wonderful. The service phenomenal extra careful due to COVID
Seating was spread out probably and everything was clean.
Beautiful view overlooking Lake Michigan. Ate outside and was happy with the detailed infection prevention focus. Seafood salad was large and full of great sea food! The Brussels sprouts were delicious!
June, Thank you for choosing Riva, and the great review! Be well! -Eugene
Rosa was a superstar!!! Loved the king crab legs fish n chips!
Thank you Michelle! We appreciate you, and you mentioning Rosa. We are lucky to have her. Cheers! -Eugene
The service was excellent and the food and drinks were great. We would definitely go back.
Thank you Daphne! -Eugene
Waitstaff very challenged; two nearby tables had similar orders switched - both had to wait while kitchen accomplished do-over. Visit late last year was fabulous experience. Surmise part-time staff and limited hours make things rocky.
Paul, Thank you very much for visiting Riva, and taking the time to review. We truly appreciate you, and will be sure to make this up on your next visit. We will be here until Labor day, and then close along with Navy Pier until spring. Please reach out with any dining needs. Thank you! -Eugene
Excellent location and view of the water. Great seafood options. We tried the tuna sashimi, which was outstanding. Will definitely return very soon again.
Thank you Gio! We appreciate you and your great review! -Eugene
Outdoor dining with a great view! The food and the cocktails we ordered were delicious. I would like to go back before the summer is over.
Thank you Tina! We truly appreciate your review! -Eugene
Between the view, great staff, and good food what more can you ask for? I will definitely go again!
Thank you Dessy! We appreciate you! -Eugene
I asked a question about the size of the griddle feast meal and before the waitress told me she said it’s pwr
Thank you for visiting Riva, and for your review. Please share any additional information that will help us better understand how we can improve. Thank you! -Eugene
Wonderful service. Nice to be outside overlooking Navy pier. Same wonderful food although not as elegant as upstairs but understandable in the pandemic
Thank you for choosing Riva, and for the nice review! We truly appreciate you. -Eugene
Great place ! Service was amazing .. food was okay
Thank you Snow, we appreciate you and the kind review. Be well! -Eugene
The food was delicious, and the view was amazing! We sat on the second floor next to the windows that overlook the lake facing south. The service was very professional and attentive. The restaurant even has two ornate sinks in the middle of the restaurant to make it convenient for patrons to wash their hands!
Thank you Happy Diner, We appreciate you choosing Riva this summer! -Eugene
Goal as food and as always Gina and her crew offer good service
Thank you Stuart! The team appreciates you! -Eugene
The view from the restaurant is very nice, but the service and food quality was poor. We waited a very long time for lunch and then they brought us the wrong food. After it had sat in front of me for a few minutes (while we looked for ANY server) they took the food back and then delivered it to the table that had actually ordered it. Kind of disgusting in the days of COVID. They also didn't apologize and the server we actually finally flagged down to help seemed annoyed that we had asked for help. When I finally got the meal that I had actually ordered, they forgot to dress the salad and that was another wait for help. Very poor experience for the price of the restaurant.
Hi Dawn, I am very sorry to hear about this experience. I will address this with our team right away, and we do go through service steps as well as current health / sanitation steps daily during our shift meetings. Please reach out and let me know if you would like to visit us before Labor Day (we are being forced to close until spring by Navy Pier / they are temporarily shutting the pier), and we will gladly make this right with you. Thank you, hope you are well -Eugene
Dinner was excellent. The service by Michele was outstanding! A wonderful evening.
Thank you John, We truly appreciate you! And thank you very much for mentioning Michelle, we are lucky to have her. Cheers! -Eugene
Very good place, have a lot seating options, foods are fabulous!
Thank you Vivian! -Eugene
The steak was very tough and kept getting stuck in my teeth. Was very disappointed. I traveled an hour just to eat there
Hi Jaycee, Thank you for your feedback, and for choosing Riva. We are happy to make this right with you, please feel free to visit us anytime before Labor Day (we will be closing until spring), and I'll be sure that Chef does something nice for your tables. Thank you -Eugene
It was so fun to be outside !! Great service!! Loved it
Thank you bveen! -Eugene
I loved it here, great view great food what more could you ask for? I definitely will be returning the Mac and cheese was 🔥. This place has much better food than Offshore next door service wasn’t so bad either!
Thank you Arlisia, we truly appreciate you! -Eugene
The service was good the food wasn’t even mediocre. We had the special ribeye and lobster tail. They were both over cooked
Hi Tinecha, Thank you for your feedback, and for choosing Riva. We are happy to make this right with you, please feel free to visit us anytime before Labor Day (we will be closing until spring), and I'll be sure that Chef does something nice for your tables. Thank you -Eugene
Every was great I feel like lunch and dinner menu should be combined. And dessert menu never got it. Ravioli should be back but I loved my experience at your restaurant
Thank you Arturo, we are grateful for your business. I'll be sure to share you feedback with chef as well. Cheers!
The food was great. They handle the Covid restrictions well. The service was wonderful. Great place!
Thank you Stephen, we appreciate you choosing Riva! -Eugene
Great experience. Everything was fresh and delicious, restaurant was very clean. The chopped salad had a dressing that was soooo tasty. Shrimp was great. Peggy, our waitress, was very sweet, helpful and attentive. She held a great conversation with us, much appreciated. Highly recommend
Thank you Brit, we appreciate you and the great review. I'll be sure to share this with Peggy as well. Have a great weekend. -Eugene
We went there for a birthday on July 4th. After we made a reservation for an outside sitting when went to the restaurant we were told that they didn’t offer outside sitting although we were asked when called to confirm if we wanted indoor or outdoor sitting. The waiter was good but when we ordered the deluxe grill, we had to return the meat as it was well done when we asked for medium rare and the rest was like eating sponge and rubber. The best thing was the sides. I would not recommend for special occasions but the sides were amazing
Thank you for choosing Riva, and taking the time to review. We truly appreciate you. I honestly do not know why someone told you we do not have outdoor dining, we always have, and I am so very sorry that you were told this. We would love to see you again, and hope to do so before Labor Day when we will be closing until spring. Thank you, and be well! -Eugene
Halibut was egregiously overcooked and dry. My seafood salad had no crab meat. Overall, very unsatisfactory. Yet memorable because of how bad it was; almost laughable.
Allison, Thank you for choosing Riva, and taking the time to share your feedback. I have shared this with Chef as well. Please visit us before Labor Day and we'll be sure to make this right with you. Navy Pier will be going in to a temporary closure starting the 8th, and we'll be back again in spring. Thank you, be well! -Eugene
My fiancé enjoyed her meal and the service was great
Thank you for the great review! -Eugene
Outdoor venue does not meet specifications or level of service
Hi Angus, Thank you for dining with us, and for taking the time to review. I'll be sure to share this with the team, please let us know more about your experience. Thank you! -Eugene
Tim was our sever and he was great! The food was delicious! Recommend the Calamari and Crab stuffed Lobster.
Thank you Kat, we appreciate you! -Eugene