Permanently Closed - Riva Crabhouse on Navy Pier

4.3
4900 Reviews
$31 to $50
Seafood

About

This restaurant is permanently closed. Enjoy the breathtaking views of the Chicago skyline & Lake Michigan at Riva on the Navy Pier. Featuring a variety of premium seafood, steaks & daily chef’s specials, the nautically inspired dining room is complimented by the experienced service.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Sealed or wrapped utensils used
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
Screening
  • Sick staff prohibited in the workplace
What 4900 people are sayingWrite a review
Overall ratings and reviews
4.3based on all time ratings
4.2
food
4.3
service
4.3
ambience
4.0
value
Noise · Moderate
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
Sort by
Filters
CL
vipChrisL
Chicago
46 reviews
Dined on September 6, 2020
Overall5food5service5ambience5

Sorry to hear this is closing due to the Pandemic as Navy Pier is shut down; Food, location and service were all amazing!

ES
EmilyS
1 review
Dined on September 4, 2020
Overall2food3service1ambience2

Our server, Rosa, did not seem to care about us at all. She was short and flippant with us, and once she took our order we saw her maybe 3 more times the whole night. She did not bring us any of our food or even our check, she offered us no water refills (both were empty), she barely stopped when she asked how our food was before racing off to other tables. Note - it was not busy at all and there were at least 5 other workers with her. Additionally, my "special" Alaskan Halibut was so bland and tasteless that I had to ask for salt and pepper to give it some kind of flavor. The brussels sprouts were the best part. My husband said his lobster roll dinner was good so thankfully there was one good thing. Honestly I was very shocked at how poorly we were treated at a "nice" restaurant while we watched our same server go give fully attentive service to her other tables. Ruined our date night and I would not reccomend to anyone.

S
vipStuart
Chicago
144 reviews
Dined on September 4, 2020
Overall4food4service5ambience5

Constantly good food quality and taste

a
vipaglimomom
Chicago
12 reviews
Dined on September 4, 2020
Overall5food5service5ambience5

Such a beautiful setting, watching the boats dock at Navy Pier. Excellent food, service and drinks. Thank you for a lovely Friday night date.

OT
OpenTable Diner
1 review
Dined on August 29, 2020
Overall5food5service5ambience5

Was a great experience cant wait to go

back

R
Reggie
Chicago
11 reviews
Dined on August 29, 2020
Overall5food5service5ambience5

Because of COVID-19, we decided to have lunch outdoors.Ramone, was our server.. Ramone was great and he provided excellent service. We later came back for dinner and was greeted by another server named Neal who was also great. I'm so sorry to hear this place will be closing until next Spring. We will be back when this place reopens.

OT
OpenTable Diner
Toronto
3 reviews
Dined on August 27, 2020
Overall5food5service5ambience5

Came out to have dinner and drinks.
Love the food the view was wonderful. The service phenomenal extra careful due to COVID
Seating was spread out probably and everything was clean.

JG
vipJuneG
Chicago
65 reviews
Dined on August 22, 2020
Overall5food5service5ambience5

Beautiful view overlooking Lake Michigan. Ate outside and was happy with the detailed infection prevention focus. Seafood salad was large and full of great sea food! The Brussels sprouts were delicious!

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 29, 2020

June, Thank you for choosing Riva, and the great review! Be well! -Eugene

Report
MC
MichelleC
Chicago
9 reviews
Dined on August 21, 2020
Overall5food5service5ambience5

Rosa was a superstar!!! Loved the king crab legs fish n chips!

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 29, 2020

Thank you Michelle! We appreciate you, and you mentioning Rosa. We are lucky to have her. Cheers! -Eugene

Report
DG
DaphneG
Chicago
1 review
Dined on August 21, 2020
Overall5food4service5ambience4

The service was excellent and the food and drinks were great. We would definitely go back.

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 29, 2020

Thank you Daphne! -Eugene

Report
p
vippaul22204
Chicago
11 reviews
Dined on August 19, 2020
Overall3food3service2ambience5

Waitstaff very challenged; two nearby tables had similar orders switched - both had to wait while kitchen accomplished do-over. Visit late last year was fabulous experience. Surmise part-time staff and limited hours make things rocky.

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Paul, Thank you very much for visiting Riva, and taking the time to review. We truly appreciate you, and will be sure to make this up on your next visit. We will be here until Labor day, and then close along with Navy Pier until spring. Please reach out with any dining needs. Thank you! -Eugene

Report
GG
vipGioGio2
Miami
39 reviews
Dined on August 16, 2020
Overall5food5service5ambience5

Excellent location and view of the water. Great seafood options. We tried the tuna sashimi, which was outstanding. Will definitely return very soon again.

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Thank you Gio! We appreciate you and your great review! -Eugene

Report
TJ
TinaJ
Chicago
1 review
Dined on August 14, 2020
Overall5food4service5ambience4

Outdoor dining with a great view! The food and the cocktails we ordered were delicious. I would like to go back before the summer is over.

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Thank you Tina! We truly appreciate your review! -Eugene

Report
D
Dessy
1 review
Dined on August 13, 2020
Overall5food5service5ambience5

Between the view, great staff, and good food what more can you ask for? I will definitely go again!

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Thank you Dessy! We appreciate you! -Eugene

Report
OT
OpenTable Diner
Chicago
2 reviews
Dined on August 8, 2020
Overall2food2service2ambience3

I asked a question about the size of the griddle feast meal and before the waitress told me she said it’s pwr

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Thank you for visiting Riva, and for your review. Please share any additional information that will help us better understand how we can improve. Thank you! -Eugene

Report
FD
vipFrequentDiner
Chicago
174 reviews
Dined on August 1, 2020
Overall4food5service5ambience4

Wonderful service. Nice to be outside overlooking Navy pier. Same wonderful food although not as elegant as upstairs but understandable in the pandemic

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Thank you for choosing Riva, and for the nice review! We truly appreciate you. -Eugene

Report
S
Snow3004
1 review
Dined on August 1, 2020
Overall5food4service5ambience4

Great place ! Service was amazing .. food was okay

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Thank you Snow, we appreciate you and the kind review. Be well! -Eugene

Report
HD
vipHappyDiner
Chicago
25 reviews
Dined on July 31, 2020
Overall5food5service5ambience5

The food was delicious, and the view was amazing! We sat on the second floor next to the windows that overlook the lake facing south. The service was very professional and attentive. The restaurant even has two ornate sinks in the middle of the restaurant to make it convenient for patrons to wash their hands!

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Thank you Happy Diner, We appreciate you choosing Riva this summer! -Eugene

Report
S
vipStuart
Chicago
144 reviews
Dined on July 31, 2020
Overall4food5service4ambience4

Goal as food and as always Gina and her crew offer good service

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Thank you Stuart! The team appreciates you! -Eugene

Report
DC
DawnC
Chicago
2 reviews
Dined on July 26, 2020
Overall1food2service2ambience3

The view from the restaurant is very nice, but the service and food quality was poor. We waited a very long time for lunch and then they brought us the wrong food. After it had sat in front of me for a few minutes (while we looked for ANY server) they took the food back and then delivered it to the table that had actually ordered it. Kind of disgusting in the days of COVID. They also didn't apologize and the server we actually finally flagged down to help seemed annoyed that we had asked for help. When I finally got the meal that I had actually ordered, they forgot to dress the salad and that was another wait for help. Very poor experience for the price of the restaurant.

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Hi Dawn, I am very sorry to hear about this experience. I will address this with our team right away, and we do go through service steps as well as current health / sanitation steps daily during our shift meetings. Please reach out and let me know if you would like to visit us before Labor Day (we are being forced to close until spring by Navy Pier / they are temporarily shutting the pier), and we will gladly make this right with you. Thank you, hope you are well -Eugene

Report
JB
vipJohnB
Chicago
19 reviews
Dined on July 25, 2020
Overall5food5service5ambience5

Dinner was excellent. The service by Michele was outstanding! A wonderful evening.

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Thank you John, We truly appreciate you! And thank you very much for mentioning Michelle, we are lucky to have her. Cheers! -Eugene

Report
VY
VivianY
Chicago
9 reviews
Dined on July 18, 2020
Overall4food5service4ambience4

Very good place, have a lot seating options, foods are fabulous!

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Thank you Vivian! -Eugene

Report
J
Jaycee
Las Vegas
2 reviews
Dined on July 18, 2020
Overall2food1service2ambience4

The steak was very tough and kept getting stuck in my teeth. Was very disappointed. I traveled an hour just to eat there

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Hi Jaycee, Thank you for your feedback, and for choosing Riva. We are happy to make this right with you, please feel free to visit us anytime before Labor Day (we will be closing until spring), and I'll be sure that Chef does something nice for your tables. Thank you -Eugene

Report
b
vipbveen
Chicago
122 reviews
Dined on July 18, 2020
Overall5food5service5ambience5

It was so fun to be outside !! Great service!! Loved it

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Thank you bveen! -Eugene

Report
AH
ArlisiaH
1 review
Dined on July 17, 2020
Overall4food5service4ambience5

I loved it here, great view great food what more could you ask for? I definitely will be returning the Mac and cheese was 🔥. This place has much better food than Offshore next door service wasn’t so bad either!

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Thank you Arlisia, we truly appreciate you! -Eugene

Report
TB
TinechaB
Chicago
3 reviews
Dined on July 17, 2020
Overall1food1service5ambience5

The service was good the food wasn’t even mediocre. We had the special ribeye and lobster tail. They were both over cooked

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Hi Tinecha, Thank you for your feedback, and for choosing Riva. We are happy to make this right with you, please feel free to visit us anytime before Labor Day (we will be closing until spring), and I'll be sure that Chef does something nice for your tables. Thank you -Eugene

Report
AM
ArturoM
1 review
Dined on July 11, 2020
Overall5food4service4ambience4

Every was great I feel like lunch and dinner menu should be combined. And dessert menu never got it. Ravioli should be back but I loved my experience at your restaurant

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Thank you Arturo, we are grateful for your business. I'll be sure to share you feedback with chef as well. Cheers!

Report
S
Stephen
San Francisco
3 reviews
Dined on July 11, 2020
Overall5food5service5ambience5

The food was great. They handle the Covid restrictions well. The service was wonderful. Great place!

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Thank you Stephen, we appreciate you choosing Riva! -Eugene

Report
BB
vipBritB
Chicago
35 reviews
Dined on July 7, 2020
Overall5food5service5ambience5

Great experience. Everything was fresh and delicious, restaurant was very clean. The chopped salad had a dressing that was soooo tasty. Shrimp was great. Peggy, our waitress, was very sweet, helpful and attentive. She held a great conversation with us, much appreciated. Highly recommend

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Thank you Brit, we appreciate you and the great review. I'll be sure to share this with Peggy as well. Have a great weekend. -Eugene

Report
OT
OpenTable Diner
Chicago
5 reviews
Dined on July 4, 2020
Overall3food3service4ambience5

We went there for a birthday on July 4th. After we made a reservation for an outside sitting when went to the restaurant we were told that they didn’t offer outside sitting although we were asked when called to confirm if we wanted indoor or outdoor sitting. The waiter was good but when we ordered the deluxe grill, we had to return the meat as it was well done when we asked for medium rare and the rest was like eating sponge and rubber. The best thing was the sides. I would not recommend for special occasions but the sides were amazing

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Thank you for choosing Riva, and taking the time to review. We truly appreciate you. I honestly do not know why someone told you we do not have outdoor dining, we always have, and I am so very sorry that you were told this. We would love to see you again, and hope to do so before Labor Day when we will be closing until spring. Thank you, and be well! -Eugene

Report
AG
AllisonG
Louisville
1 review
Dined on July 2, 2020
Overall1food1service1ambience3

Halibut was egregiously overcooked and dry. My seafood salad had no crab meat. Overall, very unsatisfactory. Yet memorable because of how bad it was; almost laughable.

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Allison, Thank you for choosing Riva, and taking the time to share your feedback. I have shared this with Chef as well. Please visit us before Labor Day and we'll be sure to make this right with you. Navy Pier will be going in to a temporary closure starting the 8th, and we'll be back again in spring. Thank you, be well! -Eugene

Report
OT
vipOpenTable Diner
Chicago
2 reviews
Dined on June 28, 2020
Overall5food5service5ambience5

My fiancé enjoyed her meal and the service was great

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Thank you for the great review! -Eugene

Report
A
vipAngus
Chicago
9 reviews
Dined on June 27, 2020
Overall4food4service3ambience3

Outdoor venue does not meet specifications or level of service

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Hi Angus, Thank you for dining with us, and for taking the time to review. I'll be sure to share this with the team, please let us know more about your experience. Thank you! -Eugene

Report
K
Kat9511
Chicago
1 review
Dined on June 27, 2020
Overall5food5service5ambience5

Tim was our sever and he was great! The food was delicious! Recommend the Calamari and Crab stuffed Lobster.

Riva Crabhouse on Navy Pier - Permanently Closed
Responded on August 28, 2020

Thank you Kat, we appreciate you! -Eugene

Report
OT
vipOpenTable Diner
Chicago
1 review