Red Lion - Grantchester

Reseñas de Red Lion - Grantchester de comensales del restaurante. Basadas en valoraciones recientes.

1. R

   Richard

   Cambridge6 reseñas

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Lovely place for a catch up with a friend. Staff very friendly and helpful. Delightful garden in the back for us to enjoy our Hugo spritz cocktails! For food we had the chicken sharer which was absolutely delicious! Will be back again for sure!
   

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2. F

   Francesca

   Cambridge1 reseña

   4.0

   Comieron hace 7 días

   1. Global 4
   2. Comida 5
   3. Servicio 3
   4. Ambiente 4

   Amazing food but we waited over 45 minutes to be served and with hungry children it’s not ideal.
   

   Red Lion - GrantchesterRespuesta enviada hace 6 días

   Thank you very much for your feedback. We're so pleased to hear you enjoyed the food, though we're truly sorry to learn about the wait time you experienced. We completely understand how difficult it can be to wait, especially with hungry little ones, and we apologise for the inconvenience caused. Please be assured that we’re looking into this to ensure service is more efficient moving forward. We really appreciate your patience and hope to welcome you back soon for a smoother experience.
   

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3. C

   Claire

   Londres4 reseñas

   4.0

   Comieron en 13 de mayo de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 5

   Food was good, not outstanding, but perfectly good for the price point. Outside garden area was lovely, and the place was fairly busy for a lunchtime with a nice ambience. Overall good.
   

   Red Lion - GrantchesterSe respondió el 13 de mayo de 2025

   Thank you very much for taking the time to share your thoughts. We’re pleased to hear that you enjoyed your visit and found the food good value for the price. It’s also lovely to know you appreciated our garden area — we agree it’s a great spot to relax, especially on a pleasant day. We're glad the lunchtime atmosphere added to your overall experience. We always aim to provide consistently good food and a welcoming environment, so your feedback is much appreciated. We hope to have the pleasure of welcoming you back again soon.
   

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4. K

   Kevin Hunter

   Norfolk/Suffolk1 reseña

   5.0

   Comieron en 7 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   We came to try the set menu and received a warm welcome and friendly service. Food options were good and exceptional value. We also enjoyed a bar snack. Highlights were white bait, prawn linguini. We will back and hope to enjoy the set menu in the garden next time.
   

   Red Lion - GrantchesterSe respondió el 9 de mayo de 2025

   Thank you so much for the great feedback! We're really glad you enjoyed the set menu and that the whitebait and prawn linguini were highlights for you. It’s always lovely to hear when our team makes guests feel welcome. Can’t wait to have you back—hopefully you’ll get to enjoy the garden next time too!
   

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5. T

   TK VIP

   Cambridge1 reseña

   5.0

   Comieron en 6 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Red Lion Manager Kelvin has been very kind, helpful and cheerful. The service and food are exceptional good. The surrounding are nice , chill and relaxing.The restaurant also provides enough car park. I would highly recommend you to try it. TK Leung
   

   Red Lion - GrantchesterSe respondió el 6 de mayo de 2025

   Thank you very much for your kind words and thoughtful feedback. We’re delighted to hear that you had such a positive experience at Red Lion. Kevin and the team will be especially pleased to know their service made a great impression. We're also glad you enjoyed the food, atmosphere and surroundings. We truly appreciate your recommendation and look forward to welcoming you again soon.
   

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6. H

   Hannah

   Cambridge3 reseñas

   5.0

   Comieron en 4 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   A wonderful relaxing meal and ambiance. Our waiter Tom was professional, tentative and friendly. Delicious food and great play area. Perfect!
   

   Red Lion - GrantchesterSe respondió el 6 de mayo de 2025

   thank you ever so much for your lovely review. We're thrilled to hear you enjoyed a relaxing meal with us and that the ambiance added to your experience. We're especially pleased that Tom looked after you so well – we'll be sure to pass on your kind words to him. It's wonderful to know the food hit the mark and that the play area was a hit too! We aim to provide a setting that’s enjoyable for all ages, so it’s great to hear we delivered. We truly appreciate your feedback and look forward to welcoming you back again soon.
   

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7. C

   Carl

   Norfolk/Suffolk2 reseñas

   4.0

   Comieron en 3 de mayo de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 3
   4. Ambiente 4

   Had a table of 5 for 1.45pm. Staff were lovely but took about 45 mins from seated to get starters. After the initial delay on starters the others courses where prompt. Maybe a bit pricey for some of the items but overall a very enjoyable experience and would definitely recommend.
   

   Red Lion - GrantchesterSe respondió el 5 de mayo de 2025

   Thank you very much for your kind review. We're delighted to hear that you had an enjoyable experience overall and that you found our team lovely and the service prompt after the initial wait. We do apologise for the delay in getting your starters out — we’ll certainly take this on board and look into ways we can improve our speed during busy periods. We’re also grateful for your comments regarding pricing and will keep them in mind as we review our menus. We truly appreciate your recommendation and hope to welcome you and your party back again soon.
   

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8. l

   laraine

   Londres5 reseñas

   4.0

   Comieron en 3 de mayo de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   Great range of food choices on the menu. Staff were really friendly and helpful. Despite Grantchester being really busy parking was easy.
   

   Red Lion - GrantchesterSe respondió el 5 de mayo de 2025

   Thank you so much for your lovely review. We're delighted to hear you enjoyed the range of food on our menu and that our team made you feel welcome with their friendly and helpful service. It's also great to know that parking was straightforward, even with Grantchester being busy — we understand how important that can be for a relaxed visit. We really appreciate you taking the time to share your experience and hope to welcome you back again very soon.
   

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9. OT

   Comensal de OpenTable

   Cambridge1 reseña

   2.0

   Comieron en 29 de abril de 2025

   1. Global 2
   2. Comida 3
   3. Servicio 1
   4. Ambiente 2

   Sadly a very disappointing visit to The Red Lion. I have been visiting for over 15 years, but it had been over a year since our last visit. I don't expect we will be back for food. Despite booking a table in the garden and being advised through Open Table that we could order from the Prix Fixe menu, when we arrived I asked for the relevant menu and a female member of staff said from behind the bar- 'they can't order from that if they are eating outside.' She explained it was because they can have people outside that need a lot of service. The young man who welcomed us apologized and we discussed if there was a free table inside. We chose to sit outside anyway as it was such a beautiful evening. We weren't shown to our table so had no idea which was reserved for us. It transpired that ALL of the outside tables had reserved signs on them but barely anybody came to sit at them throughout the evening. It seemed a tactic to avoid customers sitting outside. Very weird considering it was 22 degrees! We sat down and I saw that there were Prix Fixe menus left on other tables. After 20 minutes of being ignored by staff, I asked the same female from earlier, whether we should order inside. She told me 'I'll be there in a minute.' The young man from earlier came to take our order. I queried about the Prix Fixe menus being on the other tables and he said we could order if we ordered our desserts at the same time. No problem for us. The food itself was fine. Sadly the service was such a let down. Such a huge disappointment to be treated with rudeness and not a hint of a smile or to check if we needed drinks or whether our food was ok. The added insult was when went to the bar to pay (no one came to clear our plates) and saw a hefty service charge had been automatically included. As I say, we may come back in the summer for a quick drink but it is not somewhere we will return to eat. So sad that it has gone so down hill.
   

   Red Lion - GrantchesterSe respondió el 3 de mayo de 2025

   Thank you for taking the time to share your feedback, and we're truly sorry to hear that your recent visit to was such a disappointment, especially after so many years. We sincerely regret the confusion regarding the Prix Fixe menu—this clearly fell short of the standard we aim to uphold. Your experience with the service, from the lack of a proper welcome to the delays and lack of attentiveness, is particularly concerning and not at all in keeping with the warm, attentive environment we strive to provide. Please be assured that your comments have been shared with both the front of house and management teams, and we are addressing the issues raised. We genuinely appreciate your loyalty over the years and are sorry to have let you down on this occasion
   

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10. J

    Jenny

    Cambridge1 reseña

    3.0

    Comieron en 27 de abril de 2025

    1. Global 3
    2. Comida 4
    3. Servicio 3
    4. Ambiente 4

    It was a beautiful day in the pub garden which was a lovely setting although it did feel our table for 2 was in the middle of a thoroughfare. The food was flavourful. The roast chicken was rather chewy but the rest of the meal was delicious. We arrived at 3pm but waited until after 4pm to receive our food after asking how long it would be . The staff were very pleasant and helpful. Altogether it was a good experience which would have been improved by quicker service.
    

    Red Lion - GrantchesterSe respondió el 3 de mayo de 2025

    Thank you for taking the time to share your feedback. We’re so pleased to hear you enjoyed the setting of our pub garden and found the food flavourful, and it’s lovely to know our team left a positive impression with their helpfulness and pleasant service. That said, we’re sorry that the placement of your table and the wait for food affected your overall experience. We completely understand how frustrating a long delay can be, especially when you’ve arrived hungry and looking forward to a relaxing meal. We’ve shared your comments with the team so we can work on improving our service speed during busy periods and look more carefully at table placements to ensure all guests feel comfortable. We hope to welcome you back again soon for a smoother and even more enjoyable visit.
    

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