Rainforest Cafe - Katy Mills
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
No one was available at the front desk when we entered. The waiter led us to the table. Then he disappeared. The restaurant was empty and their were a number of waiters. The waiter repeatedly disappeared. After we were given the check, poof he vanished yet again. I got and walked around looking for him. I asked a few employees if they could ask him to complete the transaction. One busboy listened to me attentively and said okay, he would find him. However, he waited until he completed cleaning the table he was working on, despite the fact that all of the other tables were clean and no one was waiting for a table. Though well overstaffed, the employees showed no sense of urgency and were quite lethargic.
Great service and amazing atmosphere. A neat experience!
We enjoyed it. Took our 2 grandsons as they have never been ages 3 & 4 . The overall experience was very good.. and their reactions were just what we were expecting. The food is good as well, but you are paying for the experience. we will go again for sure. Service was fantastic, staff was very polite and friendly. Restrooms were clean.
We celebrated our 5 year olds Birthday, she loves the rainforest and had a great experience and memories made here this evening. We will definitely be coming back and would highly recommend for special occasions.
Our waiter was awesome! He took time to talk to all of us and provided his own recommendations as well as interacted with the kids making us feel welcomed. Great experience overall!
Food quality was poor, service was fair, long wait for food, just not a good value or experience
Rainforest is always a fun experience and our waiter went above and beyond.
I mentioned I was Landry’s member 2 times. When we arrived and at register when buying a toy .... manager told me he’d have to get number from me later .... and then of course didn’t .... thought that was odd ....
We are Landry members, went to celebrate daughters birthday was told either the volcano or cupcake were included but at end we were charged $17 for volcano and was told it was a misunderstanding. Very disappointed
The Cafe is very nice to see and admire and extremely family oriented. The food tastes ok but the prices are the biggest downfall in my opinion. Three fish tacos for $18 is quite overpriced. And $10 for a small frozen lime margarita is outrageous. I recommend to visit once but not an affordable place for families on a regular basis.
We had a great experience at RFC. Went to celebrate our son's 5th bday. He loves this resto. Food tastes great! Service is awesome! And we felt safe during this covid time. Restrooms are clean and whole place seems clean. There were only three tables occupied when we came and we are spaced far apart.
We were the only table in the restaurant and still didn't have an attentive server.
food was better than expected, service was acceptable, manger was was very friendly and helpful.
Had a great time here, was a little nervous about it being inside a mall - but the experience was just as good as going to a stand alone Rainforest Cafe location. The staff were all absolutely remarkable and were excellent in all ways.
It was good to see rainforest cafe again I haven’t been there since a kid it was very familiar I loved it.
Slow service. Took about 45 minutes to get our food even though there were lots of empty tables. The server was inattentive. Had to track him down to get drink refills. They reduced their menu selection considerably, probably due to Covid. No desire to return to this place anytime soon.
Great place for kids. Very good service.
Fantastic place to celebrate a kid's birthday. My daughter enjoyed!
Our waiter did a great job, but there was a different server that brought out our food. This server was very rude. They brought out 4 extra kids plates that we did not order. I tried to explain it to him and he was very rude about it. We visit this Rainforest Cafe often due to my family living in Katy, but I have a feeling we will start going to the Galveston Cafe.
We took our daughter here while back to school shopping. With a restaurant virtually empty, not one but two tables on the sides of our booth were seated (with people less than six feet from us). Apparently social distancing during a pandemic doesn’t matter here.
The food is average and honestly, overpriced. We won’t be back for a long time (she likes it here, but over $60 for a family lunch is excessive).
Really not great experience. It's a fun place but the service and food were bad.
They were really short staffed. But did their best. Totally following the CDC guidelines. Food is Landry’s. Don’t expect anything fabulous!
Waiter wasn’t the best. It seemed like he was waiting on too many tables.
It was a great first time experience... unfortunately we were trying to celebrate my daughter’s birthday and the person that walked us to our table when asked she said they no longer did the volcano cake and when we were walking out we witnessed it happening to another family. I was very upset I knew that would have made it a greater time but we had already paid for the check unfortunately. But other than that everyone there was nice and great food!
Great customer service Johnathan and Nick were the best
We really enjoyed the place - even with a limited menu, the food was delicious and service was great.
Look closely at the menu, with which accompaniment your food comes. I ordered a salmon with shrimp, and they brought it to me with fries. I was surprised that he came with french fries and asked the waitress to confirm if that dish came with french fries and he said yes. When leaving the restaurant, check the menu and say with vegetables. I asked to speak to the manager and they just say sorry. If you go to the Rain forest café in Katy Mill, be sure which companion your dish comes with. Don't trust what the waiter says. They put what suits them and not what the menu says. And if you complain, they say "Sorry" and goodbye.
Rainforest Café is my son's favorite restaurant. We usually go to the one in Galveston. But for some reason we couldn't get any reservations or even anyone to answer the phone. We were visiting friends in the Katy area, so we chose to go to that location. Our waiter was very nice, very helpful and very attendant. I apologize for not remembering his name, but he was a delight. The food was good, everyone enjoyed themselves and we will be back for another visit.
Very fun. Will come again
The service and food was limited and our birthday was noteven mentioned for my son. just ok
There were 4 of us and we each order a different entre. All four entrees looked delicious and according to each diner, they tasted delicious. Three of us were unable to finish our meals, so the entrees contain a significant amount of food. The host at the front desk could not have been nicer or more attentive - and, our waitress was terrific. She was polite and efficient - and kept refilling our beverages when she noticed them almost empty. I wish we lived closer, but this will be an excellent place to meet friends who live west of Houston!
It’s hard to write a review after the pandemic but the food was good and well presented. Price point was a little high so a family of 5 ate lunch for about $22 each
Horrible service! Waited over a hour with no waiter. Manager could of cared less. Pointed the the menu and said didn’t you read it could be an hour wait, we said it’s been a. Hour since we saw our server!
During these trying times, this restaurant went above and beyond. They are on limited occupancy and limited staff. They worked harder than normal to make our experience wonderful. We enjoyed it very much.
Social distancing was in place. Restaurant was quiet and clean. Food was great, service was prompt.
everyone was very nice and accommodating and too great care of us
Super great service and made birthday celebration special
I really love this place. The service and the food are just top notch. I have never had a bad experience at Rainforest Cafe.
Great service and quality of food!
Rainforest Cafe - Katy Mills is rated 4 stars by 130 OpenTable diners.
Rainforest Cafe - Katy Mills does offer gift cards which you can purchase here https://www.landrysinc.com/giftcards/default.asp.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.