Rainforest Cafe - Katy Mills
Horrible service! Waited over a hour with no waiter. Manager could of cared less. Pointed the the menu and said didn’t you read it could be an hour wait, we said it’s been a. Hour since we saw our server!
During these trying times, this restaurant went above and beyond. They are on limited occupancy and limited staff. They worked harder than normal to make our experience wonderful. We enjoyed it very much.
Social distancing was in place. Restaurant was quiet and clean. Food was great, service was prompt.
everyone was very nice and accommodating and too great care of us
Super great service and made birthday celebration special
I really love this place. The service and the food are just top notch. I have never had a bad experience at Rainforest Cafe.
Great service and quality of food!
Not sure if they were short staff but we waited awhile to put drink order in. Once they took that I needed napkins for my 8 yr old after getting food never got them. Put in for another drink didn't get it tell after we ate. I would still try this place again cause we had a good time there.
Food was lackluster and bland, gravy had no taste, fruit was served after being placed under a heat lamp, kid's pizza was just average at best. Too many unruly children allowed to run about without parental supervision!
Overall great time. I have a 4 year old granddaughter her first time to Rainforest Cafe and she just loved it. Waiter was great the only problem we encountered is that it took over 45 minutes to get our food. There were people who were seated way after we were and we even ordered before them. But for some reason they go their food before ours. It was't like we ordered anything difficult. But we got our food and it was good. Otherwise we enjoyed the place. A little pricey I thought.
This was my first time at Rainforest Cafe. I went with my friend and our kids. The ambiance was nice for the kids but every time the thunder began I had to hide in the restroom bc my daughter was scared of it. We were sat at a table with no utensils. Our waitress Jocelyn I think was her name took a while to approach us but it’s Valentine’s Day I get it. Even though I work at a restaurant where our guests are not to be at their table for longer than a minute before being greeted. Anyway. She brings us our drinks then takes our order. The food took forever to come out and she never told us there was a long food wait until we asked how much longer for the food. She told us that the kitchen was slammed and it’d probably be another 15 minutes. Our reservation was at 7:30 and it was 8:50 when I asked my friend if she just wanted to leave then my entree arrives. I didn’t want to eat until my friend and her kids got their food. At this point everyone is in a bad mood and just wants to leave. I had to ask her 3 times for utensils. My friend got the trio and was not asked how she wanted her steak and it came out practically alive. It was so rare I couldn’t believe. My friend let our server know and a manager never came by the table which in my restaurant if a guest complains a manager is to ask the table how is everything. We had to ask her 4 times to bring Capri suns for the kids. She was nice, had no attitude but was not attentive what so ever. I work in the restaurant business and I know when a server is busy. There were barely any tables at the time while we were there. I was very disappointed at my experience and will not be back again.
Had a reservation for 630 pm waited in line for 30 minutes they seated guest that had later reservation ahead of us. I asked to see general manager was very rude and said we are busy it's Valentine's Day. The assistant gm however was great to the time out make our experience better.
We had a fantastic time!
Great family time! So fun
Did not eat there! Wrong email address used.aaaaaaaaaaaauuuuuuuuuuuggggggggghhhhhhhh
Really friendly and attentive staff. Great food and environment! Would recommend for children
Me and my kids became very sick after eating there I don’t know what exactly what did it but we did
Fun time with my kids
Service was perfect food nothing special
Loved and appreciated the attentiveness by the waiter and management who checked in on us periodically. The kids had a great time on their Back to School family lunch. The only thing I could mention as a help for the older clients was to add more lighting. Was so dark and appreciated the lighting display just so we could see a little more. :-) Till the next...
So fun for kids, they love the decor and animations! Our bill was incorrect and annoying to have to negotiate to get billed properly on their Landry's Select Club promotions...when they are the ones that offer and market them to us!
Food was horrible and over priced 30 dollars for a plate of cold horrible unbeatable fish and scallops and shrimp that was fast food quality at best . Have had better food at drive up windows . When you come to bring me my check and my plate looks same as it did when you bring it to me . You think some questions should be asked . I would never complain at a restaurant . Shouldn’t have to . Good management should see this issue
Wait staff were lazy, inattentive and after telling them that my son was Autistic and not good with loud noises they put my family right by the waterfall in the restaurant
We had a great meal and experience at the Rainforest Cafe in Katy Mills. The staff was attentive and the food well prepared and presented. We'll be back!
Staff was very friendly and food was great! Thank you for singing Happy Birthday to my son too!
We went for a last minute birthday celebration. Reserved a table and it was ready and waiting. Got treated very well! Manager, waiter and even the chef came out to make sure food was to our liking and everything was going well. They were extremely attentive to us, even the children.
The place is way overpriced a club sandwich should not cost $15.92 plus your drink it should not be $20or a club sandwich. However it's a themed restaurant so it's understandable. My steak was okay but no seasoning my mashed potatoes tasted gross. I love red potatoes and do not know what was in those. They were Bland with no seasoning and whipped way too much. the shrimp was good but they were not crispy fried shrimp like the menu said the battery was soggy my husband had the chicken parmesan which was huge piece of chicken that may have been worth the price but I don't think $24 was worth it. My nephew had the fish and chips the fish pieces were big. Again it's understandable the prices because it's a theme restaurant. My total bill was $99 for four people for food that was not so good. We had a $50 Landry's coupon so the difference was $49. I gave the waitress $50 and she came back and told me I only gave her 30 which was completely not true. However I can't argue because there's no proof I didn't but I know I gave her $50 my husband saw me give her $50 but somehow I magically only gave her 30 so I had to Shell out yet another $20. I will never ever come here again and I review a lot of places. My kids ages 16 and 14 thought it was completely cheesy and stupid. It is fun for small children however most parents with small children are on a budget in this place has outrageous. And before you say it I'm not a cheapskate either I don't mind paying high prices for quality food. But the waiters and waitresses don't even dress up. All it is is a bunch of jungle plastic Vines hanging down with a couple of animatronic Gorillaz. It's not even really that themed as there's no interaction from the wait staff. It said we were going to go on a safari. But we didn't even get a little tour.
We specifically requested a table with great views of the fish for our grandchildren. There are NO FISH in the large fish tanks!!
4 out of our 5 member party had never been! All loved it! Food is significantly improved from the last time I dined there!
Reunion of past school friends.
Overpriced what you get
Food and drinks very overpriced but fun atmosphere for kids ages 3-18.
Our waiter took for ever to bring our drinks after he took the order
My grandson had a really good time with the ambiance
The food was not good. The waitress took too long to check on us.
We really enjoyed the food and service! Thank you! We will return again!
The food was great! Our server was so friendly and knowledgeable. His name was Albert and he was very polite.
The environment was an experience. Our waiter was just great! The only problem we had was that we had a 7p reservation, and we ended up sitting down at 7:30p because they gave our table to another group of people.
Not the best way to spend $75 on lunch. Took two hours from sitting down to leaving, food was really overpriced for the flavor and quantity, hard to keep kids entertained so long. Our waiter was very nice but I think the kitchen was slow, even though it wasn’t crowded at all. That was the first and last time we go there.
Rainforest Cafe - Katy Mills is rated 3.9 stars by 97 OpenTable diners.
Rainforest Cafe - Katy Mills does offer gift cards which you can purchase here https://www.landrysinc.com/giftcards/default.asp.
You can book this restaurant by choosing the date, time and party size.