Rainforest Cafe - Grapevine Mills

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1. OT

   OpenTable Diner

   San Antonio

   1 review

   3.0

   1 review

   Dined on January 17, 2023

   overall3food3service4ambience3

   We came to eat while on a quick family getaway. Food is okay,…similar to chili’s but with less options. Waiter was good and attentive. Tables around the cafe took a long time to be cleared off.

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2. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on January 15, 2023

   overall5food5service5ambience5

   Rainforest Cafe es uno de mis restaurantes favoritos, la comida me encanta y el servicio de los meseros es genial, realmente parece que estas comiendo en una jungla los animales se mueven y para los niños todo parece realmente asombroso, recomiendo este lugar le doy un 100% de 100%

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3. LT

   LoneTreeFoodie

   Nashville

   7 reviews

   2.0

   7 reviews

   Dined on January 8, 2023

   overall2food2service2ambience2

   Brought my child here to celebrate her birthday. Needless to say this will be our last time. My children are outgrowing these theme restaurants. Had a reservation from OpenTable and upon arrival the hostess (a young man) was busy looking at his cell phone. Once we got to our table, it took a while to get service. Once the server came for our drink order we had our entire meal determined already. We ordered the $18 volcano desert for my child’s celebration. It’s 4 brownies cut in triangles stacked with ice cream and drizzled with syrup. I do not recommend this desert. Overall, the dining experience was subpar much of that is due to the less the stellar customer service.

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4. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on December 31, 2022

   overall5food5service5ambience3

   Wonderful and reasonable service for being New Year’s Eve. Staff was very accommodating for our picky food requests. I enjoyed our visit and will be back.

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5. JK

   JenniferK

   Dallas

   7 reviews

   vip
   2.0

   7 reviews

   Dined on December 27, 2022

   overall2food1service3ambience5

   The service here is terrible, and the food is mediocre at best. If it weren't for the rainforest theme, it would not be worth it. Why are the soda machines always broken?

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6. OT

   OpenTable Diner

   San Francisco

   1 review

   4.0

   1 review

   Dined on December 24, 2022

   overall4food3service4ambience5

   Overall good experience for the place, been here many times before across the country. Improved menu (notoriously bad in the past), Jayden our server was on point all day. Ambience is what you pay for here and this location delivered on that front. Gluten sensitive pasta was above average with lots of fresh veggies.

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7. OT

   OpenTable Diner

   Orlando

   1 review

   5.0

   1 review

   Dined on December 18, 2022

   overall5food1service3ambience4

   My wife took our two kids and said her salad came out before the rest of the meal. My daughters sliders, the meat was overcooked and tough to eat. They forgot the chicken for my wife’s salad and brought it out later. Overall the food is overpriced for the quality. Atmosphere is great!

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8. TR

   TamaraR

   Oklahoma City

   1 review

   4.0

   1 review

   Dined on December 16, 2022

   overall4food5service4ambience5

   We had reservations but still waited 1 hour before receiving our meal while the dining area was 50% full. The entrées are delicious but expensive. Our kids loved seeing all the animals.

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9. OT

   OpenTable Diner

   San Antonio

   1 review

   5.0

   1 review

   Dined on December 11, 2022

   overall5food5service5ambience5

   My 9 year old granddaughter was overjoyed having her birthday here. The staff was very accommodating…thank you so much!

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10. CG

    ChadG

    Dallas

    1 review

    3.0

    1 review

    Dined on December 11, 2022

    overall3food1service2ambience4

    The food is expensive and not very good. I mean if you pay $17 for a hamburger it should be good. I understand you are paying for the experience but the food needs to be better. The waitress was nice but stretched thin. Being a Landry’s restaurant we expected lot better. We will not go back to that location.

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11. a

    amandam

    1 review

    2.0

    1 review

    Dined on November 26, 2022

    overall2food3service1ambience3

    Our waitress forgot to enter in our food after waiting 45 minutes. The manager was nice and gave us a free queso but even food came out burger was wrong waitress didn’t put it in right again was plain with just lettuce when it was suppose to be everything but lettuce and then was over cooked.The tacos I knew were gonna be spicy cuz the jalapeño sauce but it tasted like biting in a straight jalapeño. After driving 2 hrs just to come here it was very upsetting and disappointing.

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12. C

    Court

    Houston

    1 review

    3.0

    1 review

    Dined on November 25, 2022

    overall3food4service2ambience4

    This particular Rain Forest Cafe was extremely understaffed. We waited 15 minutes for our waitress to come to our table and we didn't even get an "I'm sorry about the wait." She rolled up like we had just sat down. She would disappear for long stretches at a time. We finally had to ask the manager where our kids' food was and our appetizer was because it had been about 20 minutes and my husband and I still had not ordered our food. She also smelled like she had been drinking. She was nice but there was no hustle or anything. I know it was after a long day but the restaurant was practically empty. The manager did tell us that they were short staffed in the kitchen. Either way, we saw other waiters and waitresses more than we saw our waitress. I've always felt like the food was overpriced but you do get a lot for one plate.

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13. SO

    ShawnaO

    Dallas

    9 reviews

    vip
    4.0

    9 reviews

    Dined on November 19, 2022

    overall4food4service5ambience5

    It’s fun for the kids, the food quaintly and service has dramatically improved since my last visit a few years ago.

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14. RR

    RickRed

    Dallas

    9 reviews

    vip
    5.0

    9 reviews

    Dined on November 18, 2022

    overall5food5service5ambience5

    We took our son here for a special dinner and he loved the animals and ambiance and the food and service was impeccable and very tasty!

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15. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 13, 2022

    overall5food4service5ambience5

    Havent been here in like 15 years or so .. Celebrating our birthday. Food was a little different than i remember? The Volcanoe use to actually sparkle like a firecracker… i think. Anyways Ambience is cool and our Server Candice was the BEST !

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16. OT

    OpenTable Diner

    Philadelphia

    1 review

    3.0

    1 review

    Dined on November 9, 2022

    overall3food4service3ambience5

    My daughter wanted to go. While it’s an experience the first time, after that it is overpriced and the menu is not fantastic. I got the taco salad and there was way too much lettuce., and they forgot the sour cream. Missing attention to detail. I think you need a decent chopped salad on the menu. I felt our server was overwhelmed, and I didn’t appreciate the fact she had to try and sell us on the “preferred Landry’s card”, it really took away from the experience. Won’t be coming back and as I travel for work I will certainly avoid your establishment. If I am going out to enjoy myself, I certainly do not want a sales pitch.

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17. DG

    DaphneG

    Dallas

    2 reviews

    3.0

    2 reviews

    Dined on November 8, 2022

    overall3food3service5ambience5

    It took 45 minutes to get our food. The restaurant was not crowded. Hey need to figure out their kitchen situation.

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18. OT

    OpenTable Diner

    Dallas

    1 review

    3.0

    1 review

    Dined on November 4, 2022

    overall3food2service2ambience5

    Great for a 7 year olds birthday. Just know you’re not getting the best quality food if you go. Our waiter was so busy with birthday celebrations he kept forgetting to bring us things we asked for. The kids had fun and enjoyed it.

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19. OT

    OpenTable Diner

    Dallas

    4 reviews

    vip
    1.0

    4 reviews

    Dined on October 30, 2022

    overall1food4service1ambience5

    The menus are confusing. For the drinks, it says buy a drink and take the souvenir cup home (21oz, $14.00). There are no other options. My wife ordered a drink and got the cup. When I ordered my drink it came in a regular 16oz pint glass. I asked the waitress about it and she said that she assumed I didn’t want the souvenir glass because my wife had already gotten one (??). I said that I’d like to get the glass if I was paying for it. She said that no, that my drink was $3 cheaper. I said I would have liked to have the larger drink with the souvenir glass, and asked her if I had ordered incorrectly. She said that she had decided to change on her own, and I showed her the menu how there was no other option for drink size etc. I said I didn’t mind paying full price for the smaller drink but would still like the souvenir glass. She was very rude and confrontational during the whole experience. When we eventually got the bill, she had charged $14 for my wife’s drink like it states on the menu, but then charged me $11 for my drink PLUS $7 for a souvenir cup. So I ended up paying $18 for a smaller drink than my wife’s. Very upsetting, very poor customer service, and when asked to speak to the manager, and after waiting 10 minutes for him to come by, he just said the server was new and adjusted the price down to the price quoted on the menu of $14, without offering any sort of small offer to make up for our lost time and headaches. Either include all the choices on the menu, train the staff better so they actually inform patrons of their options, or train the managers on how to better appease the inevitably disappointed customers.

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20. JS

    JasmineS

    Exclusive

    2 reviews

    1.0

    2 reviews

    Dined on October 23, 2022

    overall1food1service1ambience3

    Service was lacking. I made reservations months ago. In my reservation I included that we were celebrating a Birthday. I also received an email from Jennifer about purchasing a Birthday package. Not only was the server not aware that we were celebrating a birthday. Jennifer never communicated my package requests. The manager tried to upsell me a "Rainforest" birthday plate. I asked him to check and see if it comes with the $24.99 package. I never saw him again. But the plate "magically" appeared again. The only magical experience of the night. Mary our server tried her best! I was very appreciative of her attempts to make my child's celebration somewhat memorable. I will NOT return. I also plan to tell all my family, friends, and social communities not to go. Rainforest/Landry should be ashamed of this location and lack of customer service.

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21. OT

    OpenTable Diner

    St. Louis

    2 reviews

    5.0

    2 reviews

    Dined on October 23, 2022

    overall5food5service5ambience5

    Everything was wonderful. Waitress was attentive and efficient. Food was flavorful!

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22. TO

    TrishaO

    1 review

    4.0

    1 review

    Dined on October 22, 2022

    overall4food4service4ambience4

    The food was much better than I expected it would be! Place does need a good dusting and update though.

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23. L

    Lisa

    Fargo

    1 review

    3.0

    1 review

    Dined on October 18, 2022

    overall3food3service2ambience5

    Service was very slow, took way to long to get our food.

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24. JS

    JohnS

    1 review

    4.0

    1 review

    Dined on October 14, 2022

    overall4food4service3ambience4

    Fun place to eat, especially if your children or grand children are with you. Food a little pricey, but good overall. Server that we had was not as active & on the spot as some of the other servers I observed, but nothing major & maybe she was just new. Will eat again only on special occasions when have grandkids with me.

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25. MW

    MeganW

    1 review

    3.0

    1 review

    Dined on October 13, 2022

    overall3food4service2ambience5

    Very long wait time to receive food order especially on a special bday celebration

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26. RB

    RobB

    1 review

    5.0

    1 review

    Dined on October 11, 2022

    overall5food5service5ambience5

    Went to several Rainforest Cafe’s when my daughter was younger but had not been an about 15 years…I do not seem to recall the food being outstanding, it was an atmosphere thing. We decided to go back…my daughter is now twenty five. The food was amazing. We enjoyed the lava beef nachos for our appetizer. (Huge platter). My daughter chose the Creole Mac & Cheese pasta bowl and I chose the Taste of the Island seafood platter…we were both impressed. Kudos to the chef!! Delicious! We will be back again to experiment on something else!

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27. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on October 10, 2022

    overall2food4service1ambience5

    The kitchen “forgot” to make our appetizer, when we got the food we had no silverware to eat with, the manager came by doing table checks and was flippant about it all. Several of our servers tables had food issues. The managers cared more about filling empty tables quickly than supporting their staff in the weeds. A little help from management would have gone a long way to help the new and struggling servers.

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28. ML

    MynikaL

    1 review

    5.0

    1 review

    Dined on October 9, 2022

    overall5food5service5ambience5

    My kids had a wonderful time here and the food was delicious! The entire experience/ambiance was great!

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29. VD

    VeryDissatisfiedCustomer

    1 review

    1.0

    1 review

    Dined on October 9, 2022

    overall1food2service1ambience3

    I would not recommend dining here. My husband and I made reservations for our family who traveled from out of state to attend our son’s christening. The service was terrible, they got several of our orders wrong, the manager was so rude. The only positive part of our experience was our patient and kind waiter. Everything else was horrible.

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30. JK

    JonathanK

    1 review

    4.0

    1 review

    Dined on October 9, 2022

    overall4food4service4ambience4

    They were out of some items. No Cheesecake for dessert. The Aloha Salmon was made without the glaze which they were out of. I was told it was blackened but the flavor for that wasn't there. Would return but hope they have more items in stock.

    Report
31. AJ

    AmyJ

    1 review

    5.0

    1 review

    Dined on October 8, 2022

    overall5food4service4ambience5

    We had a great experience! Food was surprisingly good. Service was pretty good too!

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32. TB

    TempestB

    1 review

    2.0

    1 review

    Dined on October 1, 2022

    overall2food2service3ambience2

    I booked a birthday party for my 4 year old almost 2 months in advance at the rainforest cafe. When we got there they put us down for a regular reservation not a birthday party and I did not like the area that they sat us in. It was away from the animals and that was my main reason for choosing rainforest cafe so my daughter could enjoy all of the animals and the scenery. None of the birthday things were prepared. They rushed everything and did it all last minute but once they finally got it set up, my daughter enjoyed it. my husband’s food was lukewarm when he got it and I don’t see the $200 value in the meal that we received and payed for. The server was really nice and I appreciated her customer service but i feel that everything else was rushed and some of us did not have fresh food. I can tell it was sitting in the warmer for a while.

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33. RH

    RandyH

    San Antonio

    3 reviews

    2.0

    3 reviews

    Dined on October 1, 2022

    overall2food1service4ambience3

    Grapevine Location - We were followed out of the restaurant by a man casing the five 11 yr old girls I had in my group. He also approached them in the restaurant. BE CAREFUL!

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34. JG

    JohnG

    1 review

    3.0

    1 review

    Dined on October 1, 2022

    overall3food2service4ambience5

    Prices were high, way too high for the quality of the food. Service was average. The only good thing out of the experience is that my 3 year old grandson enjoyed the animals. We won’t be back, primarily due to the quAlity of the food not even close to being worth the prices.

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35. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on October 1, 2022

    overall5food5service5ambience5

    It was my daughters 5th birthday and we wanted to celebrate big! We arrived an hour and a half before our reservation and we’re seated in five minutes. Service was amazing! They sang and gave her a special birthday package with her personalized menus. It was definitely worth the money spent!!

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36. VJ

    VictoriaJ

    Houston

    1 review

    5.0

    1 review

    Dined on September 30, 2022

    overall5food4service4ambience5

    Birthday. Server had too many tables, So it was hard for her to be attentive, but overall the food and experience was great.

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37. LC

    LigiaC

    1 review

    5.0

    1 review

    Dined on September 30, 2022

    overall5food4service4ambience5

    It was great and so much fun. The food is good also.

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38. NM

    NicoleM

    1 review

    1.0

    1 review

    Dined on September 27, 2022

    overall1food2service1ambience3

    Service was lacking. One meal never came to our table- asked for it several times-waitress made several excuses and was upset that we asked for it go and for a manager to comp the meal since everyone else at the table was finished eating and ready to go. Our credit card was charged twice. We commented on it at the table because there were two receipts- waitress said one was extra and it was only charged once. Two charges showed up on the bank account the next day. We will not be returning.

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39. CB

    CaitlinB

    1 review

    2.0

    1 review

    Dined on September 25, 2022

    overall2food2service3ambience3

    It took us 45 minutes on a Sunday afternoon to receive our food once we ordered, when the restaurant was only about half full. The food was subpar compared to the price.

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40. GS

    GeorgeS

    Milwaukee

    1 review

    1.0

    1 review

    Dined on September 24, 2022

    overall1food2service1ambience5

    The food was expensive, which was to be expected, but the quality was not there for the price. The atmosphere is what you're paying for and it was fun for the kids, a nice distraction. The service was awful. Hardly saw the waitress. The meals didn't come complete, missing sauces and custom requests were not met. Even after these struggles we hardly saw the waitress. After getting the check, I didn't even see the waitress to pay the bill, stood up and waited and waited before leaving a couple hundred bucks on the table. First and last time eating at Rainforest Cafe.

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