Rainforest Cafe - Grapevine Mills

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1. OT

   OpenTable Diner

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   overall5food3service5ambience5

   It was pretty good. Service was good. The food at the Galveston location was better.

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2. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 5 days ago

   overall1food2service1ambience2

   The staff were rude and unprofessional. They did not give us enough menus and when I went to ask for more the staff member acted like I was an inconvenience, did not even look at me and “chucked” the menu at me. We had a reservation but overheard them tell several people there was a 4+ hour wait, yet empty tables were everywhere. The table and menus were sticky. Food was not impressive and disappointing to say the least. They did not even give us plates for our appetizer. It was my twin boys’ birthday and they brought 2 small cupcakes but we were not even finished with our dinner. Wish we went somewhere else…

   Report
3. MT

   MaryT

   Dallas

   1 review

   4.0

   1 review

   Dined 5 days ago

   overall4food3service3ambience5

   Love the experience! Food and service was lacking a little. Would definitely come back though.

   Report
4. OT

   OpenTable Diner

   Dallas

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   overall3food3service4ambience4

   The food is just ok. You are paying for the experience.

   Report
5. OT

   OpenTable Diner

   Los Angeles

   3 reviews

   vip
   1.0

   3 reviews

   Dined 6 days ago

   overall1food3service1ambience1

   This place is filthy. It smells. All the decor is filthy. My family and I sat down and did not even order the food. We left and went to Saltgrass Steakhouse

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6. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined on March 15, 2023

   overall3food3service3ambience3

   Service was very slow, food was overpriced but not bad.

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7. OT

   OpenTable Diner

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined on March 12, 2023

   overall5food5service5ambience5

   Took my grandkids there for their first visit and they absolutely loved it! Food was great, or server was amazing

   Report
8. DS

   DSmith

   1 review

   4.0

   1 review

   Dined on March 6, 2023

   overall4food4service5ambience4

   The food was better than expected and the kids enjoyed the atmosphere, We will be making a return visit in the future.

   Report
9. OT

   OpenTable Diner

   Dallas

   2 reviews

   vip
   2.0

   2 reviews

   Dined on February 27, 2023

   overall2food3service1ambience4

   Took 20 minutes to get a server to come to our table. 20 minutes later we got our drinks - waters and soft drinks. Coconut shrimp was mushy. Terrible experience.

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10. M

    Maroonsweets08

    Dallas

    8 reviews

    vip
    2.0

    8 reviews

    Dined on February 24, 2023

    overall2food1service3ambience3

    Food continues to decline. It was awful this time but the price keeps going up!

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11. OT

    OpenTable Diner

    Dallas

    1 review

    2.0

    1 review

    Dined on February 12, 2023

    overall2food2service1ambience3

    Food was fine but very overpriced. We had poor service and the restrooms were very dirty.

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12. OT

    OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined on February 12, 2023

    overall5food5service5ambience5

    We loved it! The birthday boys felt so special and keep talking about their experience.

    Report
13. V

    Virg

    1 review

    5.0

    1 review

    Dined on February 5, 2023

    overall5food5service5ambience5

    Went for a fun dinner with our 2.5 year grand daughter. She loved it. Food wasn’t bad either. Fun evening.

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14. OT

    OpenTable Diner

    Washington DC

    13 reviews

    5.0

    13 reviews

    Dined on February 4, 2023

    overall5food5service5ambience5

    Excellent for kids and so much fun! Great food and service, they really do a wonderful job here. Will definitely be back!

    Report
15. OT

    OpenTable Diner

    San Antonio

    1 review

    3.0

    1 review

    Dined on January 17, 2023

    overall3food3service4ambience3

    We came to eat while on a quick family getaway. Food is okay,…similar to chili’s but with less options. Waiter was good and attentive. Tables around the cafe took a long time to be cleared off.

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16. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 15, 2023

    overall5food5service5ambience5

    Rainforest Cafe es uno de mis restaurantes favoritos, la comida me encanta y el servicio de los meseros es genial, realmente parece que estas comiendo en una jungla los animales se mueven y para los niños todo parece realmente asombroso, recomiendo este lugar le doy un 100% de 100%

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17. LT

    LoneTreeFoodie

    Nashville

    7 reviews

    2.0

    7 reviews

    Dined on January 8, 2023

    overall2food2service2ambience2

    Brought my child here to celebrate her birthday. Needless to say this will be our last time. My children are outgrowing these theme restaurants. Had a reservation from OpenTable and upon arrival the hostess (a young man) was busy looking at his cell phone. Once we got to our table, it took a while to get service. Once the server came for our drink order we had our entire meal determined already. We ordered the $18 volcano desert for my child’s celebration. It’s 4 brownies cut in triangles stacked with ice cream and drizzled with syrup. I do not recommend this desert. Overall, the dining experience was subpar much of that is due to the less the stellar customer service.

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18. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food5service5ambience3

    Wonderful and reasonable service for being New Year’s Eve. Staff was very accommodating for our picky food requests. I enjoyed our visit and will be back.

    Report
19. JK

    JenniferK

    Dallas

    8 reviews

    vip
    2.0

    8 reviews

    Dined on December 27, 2022

    overall2food1service3ambience5

    The service here is terrible, and the food is mediocre at best. If it weren't for the rainforest theme, it would not be worth it. Why are the soda machines always broken?

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20. OT

    OpenTable Diner

    San Francisco

    1 review

    4.0

    1 review

    Dined on December 24, 2022

    overall4food3service4ambience5

    Overall good experience for the place, been here many times before across the country. Improved menu (notoriously bad in the past), Jayden our server was on point all day. Ambience is what you pay for here and this location delivered on that front. Gluten sensitive pasta was above average with lots of fresh veggies.

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21. OT

    OpenTable Diner

    Orlando

    1 review

    5.0

    1 review

    Dined on December 18, 2022

    overall5food1service3ambience4

    My wife took our two kids and said her salad came out before the rest of the meal. My daughters sliders, the meat was overcooked and tough to eat. They forgot the chicken for my wife’s salad and brought it out later. Overall the food is overpriced for the quality. Atmosphere is great!

    Report
22. TR

    TamaraR

    Oklahoma City

    1 review

    4.0

    1 review

    Dined on December 16, 2022

    overall4food5service4ambience5

    We had reservations but still waited 1 hour before receiving our meal while the dining area was 50% full. The entrées are delicious but expensive. Our kids loved seeing all the animals.

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23. OT

    OpenTable Diner

    San Antonio

    1 review

    5.0

    1 review

    Dined on December 11, 2022

    overall5food5service5ambience5

    My 9 year old granddaughter was overjoyed having her birthday here. The staff was very accommodating…thank you so much!

    Report
24. CG

    ChadG

    Dallas

    3 reviews

    3.0

    3 reviews

    Dined on December 11, 2022

    overall3food1service2ambience4

    The food is expensive and not very good. I mean if you pay $17 for a hamburger it should be good. I understand you are paying for the experience but the food needs to be better. The waitress was nice but stretched thin. Being a Landry’s restaurant we expected lot better. We will not go back to that location.

    Report
25. a

    amandam

    1 review

    2.0

    1 review

    Dined on November 26, 2022

    overall2food3service1ambience3

    Our waitress forgot to enter in our food after waiting 45 minutes. The manager was nice and gave us a free queso but even food came out burger was wrong waitress didn’t put it in right again was plain with just lettuce when it was suppose to be everything but lettuce and then was over cooked.The tacos I knew were gonna be spicy cuz the jalapeño sauce but it tasted like biting in a straight jalapeño. After driving 2 hrs just to come here it was very upsetting and disappointing.

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26. C

    Court

    Houston

    2 reviews

    3.0

    2 reviews

    Dined on November 25, 2022

    overall3food4service2ambience4

    This particular Rain Forest Cafe was extremely understaffed. We waited 15 minutes for our waitress to come to our table and we didn't even get an "I'm sorry about the wait." She rolled up like we had just sat down. She would disappear for long stretches at a time. We finally had to ask the manager where our kids' food was and our appetizer was because it had been about 20 minutes and my husband and I still had not ordered our food. She also smelled like she had been drinking. She was nice but there was no hustle or anything. I know it was after a long day but the restaurant was practically empty. The manager did tell us that they were short staffed in the kitchen. Either way, we saw other waiters and waitresses more than we saw our waitress. I've always felt like the food was overpriced but you do get a lot for one plate.

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27. SO

    ShawnaO

    Dallas

    9 reviews

    vip
    4.0

    9 reviews

    Dined on November 19, 2022

    overall4food4service5ambience5

    It’s fun for the kids, the food quaintly and service has dramatically improved since my last visit a few years ago.

    Report
28. RR

    RickRed

    Dallas

    9 reviews

    vip
    5.0

    9 reviews

    Dined on November 18, 2022

    overall5food5service5ambience5

    We took our son here for a special dinner and he loved the animals and ambiance and the food and service was impeccable and very tasty!

    Report
29. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 13, 2022

    overall5food4service5ambience5

    Havent been here in like 15 years or so .. Celebrating our birthday. Food was a little different than i remember? The Volcanoe use to actually sparkle like a firecracker… i think. Anyways Ambience is cool and our Server Candice was the BEST !

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30. OT

    OpenTable Diner

    Philadelphia

    1 review

    3.0

    1 review

    Dined on November 9, 2022

    overall3food4service3ambience5

    My daughter wanted to go. While it’s an experience the first time, after that it is overpriced and the menu is not fantastic. I got the taco salad and there was way too much lettuce., and they forgot the sour cream. Missing attention to detail. I think you need a decent chopped salad on the menu. I felt our server was overwhelmed, and I didn’t appreciate the fact she had to try and sell us on the “preferred Landry’s card”, it really took away from the experience. Won’t be coming back and as I travel for work I will certainly avoid your establishment. If I am going out to enjoy myself, I certainly do not want a sales pitch.

    Report
31. DG

    DaphneG

    Dallas

    2 reviews

    3.0

    2 reviews

    Dined on November 8, 2022

    overall3food3service5ambience5

    It took 45 minutes to get our food. The restaurant was not crowded. Hey need to figure out their kitchen situation.

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32. OT

    OpenTable Diner

    Dallas

    2 reviews

    3.0

    2 reviews

    Dined on November 4, 2022

    overall3food2service2ambience5

    Great for a 7 year olds birthday. Just know you’re not getting the best quality food if you go. Our waiter was so busy with birthday celebrations he kept forgetting to bring us things we asked for. The kids had fun and enjoyed it.

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33. OT

    OpenTable Diner

    Dallas

    5 reviews

    vip
    1.0

    5 reviews

    Dined on October 30, 2022

    overall1food4service1ambience5

    The menus are confusing. For the drinks, it says buy a drink and take the souvenir cup home (21oz, $14.00). There are no other options. My wife ordered a drink and got the cup. When I ordered my drink it came in a regular 16oz pint glass. I asked the waitress about it and she said that she assumed I didn’t want the souvenir glass because my wife had already gotten one (??). I said that I’d like to get the glass if I was paying for it. She said that no, that my drink was $3 cheaper. I said I would have liked to have the larger drink with the souvenir glass, and asked her if I had ordered incorrectly. She said that she had decided to change on her own, and I showed her the menu how there was no other option for drink size etc. I said I didn’t mind paying full price for the smaller drink but would still like the souvenir glass. She was very rude and confrontational during the whole experience. When we eventually got the bill, she had charged $14 for my wife’s drink like it states on the menu, but then charged me $11 for my drink PLUS $7 for a souvenir cup. So I ended up paying $18 for a smaller drink than my wife’s. Very upsetting, very poor customer service, and when asked to speak to the manager, and after waiting 10 minutes for him to come by, he just said the server was new and adjusted the price down to the price quoted on the menu of $14, without offering any sort of small offer to make up for our lost time and headaches. Either include all the choices on the menu, train the staff better so they actually inform patrons of their options, or train the managers on how to better appease the inevitably disappointed customers.

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34. JS

    JasmineS

    Exclusive

    2 reviews

    1.0

    2 reviews

    Dined on October 23, 2022

    overall1food1service1ambience3

    Service was lacking. I made reservations months ago. In my reservation I included that we were celebrating a Birthday. I also received an email from Jennifer about purchasing a Birthday package. Not only was the server not aware that we were celebrating a birthday. Jennifer never communicated my package requests. The manager tried to upsell me a "Rainforest" birthday plate. I asked him to check and see if it comes with the $24.99 package. I never saw him again. But the plate "magically" appeared again. The only magical experience of the night. Mary our server tried her best! I was very appreciative of her attempts to make my child's celebration somewhat memorable. I will NOT return. I also plan to tell all my family, friends, and social communities not to go. Rainforest/Landry should be ashamed of this location and lack of customer service.

    Report
35. OT

    OpenTable Diner

    St. Louis

    2 reviews

    5.0

    2 reviews

    Dined on October 23, 2022

    overall5food5service5ambience5

    Everything was wonderful. Waitress was attentive and efficient. Food was flavorful!

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36. TO

    TrishaO

    1 review

    4.0

    1 review

    Dined on October 22, 2022

    overall4food4service4ambience4

    The food was much better than I expected it would be! Place does need a good dusting and update though.

    Report
37. L

    Lisa

    Fargo

    1 review

    3.0

    1 review

    Dined on October 18, 2022

    overall3food3service2ambience5

    Service was very slow, took way to long to get our food.

    Report
38. JS

    JohnS

    1 review

    4.0

    1 review

    Dined on October 14, 2022

    overall4food4service3ambience4

    Fun place to eat, especially if your children or grand children are with you. Food a little pricey, but good overall. Server that we had was not as active & on the spot as some of the other servers I observed, but nothing major & maybe she was just new. Will eat again only on special occasions when have grandkids with me.

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39. MW

    MeganW

    1 review

    3.0

    1 review

    Dined on October 13, 2022

    overall3food4service2ambience5

    Very long wait time to receive food order especially on a special bday celebration

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40. RB

    RobB

    1 review

    5.0

    1 review

    Dined on October 11, 2022

    overall5food5service5ambience5

    Went to several Rainforest Cafe’s when my daughter was younger but had not been an about 15 years…I do not seem to recall the food being outstanding, it was an atmosphere thing. We decided to go back…my daughter is now twenty five. The food was amazing. We enjoyed the lava beef nachos for our appetizer. (Huge platter). My daughter chose the Creole Mac & Cheese pasta bowl and I chose the Taste of the Island seafood platter…we were both impressed. Kudos to the chef!! Delicious! We will be back again to experiment on something else!

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