Puesto Park Place

Puesto Park Place reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. k

   kim

   Orange County12 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Table was dirty. I ended up wiping down. Very dirty table. Tacos are fair. Lots of grease with the chicken version. Drinks fair margarita not that great. Had them bring out more raspberry. Quac is heavy puesto perfect came out very late. Water is tough to get refills. Staff not trained well. Plates dirty and the silverware is beat and scratched up. They don’t remove plates from table they pile up. Overall place has gone downhill. Cheers! asked for a fabric napkin to put on the table so I could keep my blouse sleeves clean. No joke.
   

   Puesto Park PlaceResponded 1 day ago

   Hi Kim, thank you for your detailed feedback. We're sorry to hear about the cleanliness and service concerns during your visit. This is not the experience we strive to provide, and we’re actively working with our team to address these issues. Your input is valuable and helps us improve. We appreciate you taking the time to share.
   

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2. R

   Rowena VIP

   Orange County8 reviews

   1.0

   Dined on April 24, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   During my recent visit, I experienced some challenges with the service. My friend and I waited over 23 minutes for a glass of water, and when we placed our food order, the variety was quite limited. Unfortunately, our meals did not arrive until at least half an hour later, and when we requested condiments and salsa, they were brought out after we had finished eating. While the staff seemed friendly, it appeared that there was a lack of attentiveness to our table. Given the relatively high prices of the menu items, I believe that improved customer service, such as more frequent check-ins and timely drink refills, could greatly enhance the dining experience. I hope this feedback can help make future visits more enjoyable for everyone.we didn’t even get water . I was highly disappointed when I had heard good things about the place. I don’t think I’ll be coming back.
   

   Puesto Park PlaceResponded 1 day ago

   Hi Rowena, thank you for your feedback. I’m truly sorry to hear about your experience—waiting that long for water and condiments arriving after your meal is not acceptable. While I’m glad our team came across as friendly, we clearly missed the mark on attentiveness and timeliness. We’re actively addressing these issues to ensure better service moving forward. I understand your disappointment and truly hope you’ll consider giving us another chance in the future.
   

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3. N

   Nikhil

   Orange County3 reviews

   4.0

   Dined on April 13, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Decent food with great ambience and service. Worth trying.
   

   Puesto Park PlaceResponded on April 13, 2025

   Hi Nikhil, Thank you for the kind words! We’re so glad you enjoyed the ambience and service—and that the food hit the mark for you. We really appreciate you taking the time to share your experience, and we hope to welcome you back again soon!
   

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4. n

   natalie VIP

   Las Vegas39 reviews

   3.0

   Dined on April 10, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Puesto has yummy cocktails and drinks. Our server was nice and informative. The entire menu is overpriced.
   

   Puesto Park PlaceResponded on April 12, 2025

   Hi Natalie, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the cocktails and had a positive experience with your server. We appreciate your thoughts on the pricing and will be sure to share your comments with our team as we’re always looking for ways to improve. We hope to have the chance to welcome you back again soon!
   

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5. K

   Kenneth

   Orange County1 review

   2.0

   Dined on April 4, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Service was terrible. Took forever (15-20 minutes) just to get the chips and salsa, refill water and entree served. I don’t blame the server. This on management who spread their servers thin and not providing better customer service. No one should be asking the server(s) 3 times for chips and having them pass by our table several times like it was never requested.
   

   Puesto Park PlaceResponded on April 5, 2025

   Thank you for sharing your feedback. We’re sorry to hear about the delays with your service. Waiting 15-20 minutes for chips, salsa, water, and your entree is unacceptable, and we completely understand your frustration. While we appreciate that you don’t blame your server, we take full responsibility as management. We’re reviewing how we can better support our team to ensure no request is overlooked and every guest gets the attentive service they deserve. We truly appreciate your input and would love to welcome you back for a better experience next time.
   

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6. N

   Neda

   Orange County2 reviews

   1.0

   Dined on April 2, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We waited 50 minutes to get our food and it served cold!
   

   Puesto Park PlaceResponded on April 5, 2025

   Dear Neda, Thank you for your feedback, and we’re very sorry to hear about your experience. Waiting 50 minutes for cold food is completely unacceptable, and we understand your frustration. This is not the level of service or quality we aim to provide, and we sincerely apologize for letting you down. We will be reviewing this situation with our kitchen and service teams to ensure this doesn’t happen again in the future. Your feedback is incredibly important to us, and we want to make sure every guest has a timely and enjoyable experience. We’d love the opportunity to make it right and have you back for a better experience. Please feel free to reach out if you have any further concerns or if you'd like to discuss your visit further.
   

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7. K

   Kyla

   Orange County1 review

   4.0

   Dined on April 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food is always great, but the service today wasn't great. Our waiter disappeared after our tacos arrived and never came back. Another employee had to bring our check and boxes. It was a little odd.
   

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   Puesto Park PlaceResponded on April 5, 2025

   Thank you for sharing your feedback with us. We’re so glad to hear that you enjoyed the food, but we’re genuinely sorry to hear that your service experience didn’t meet the high standards we aim for. That’s certainly not the experience we want for our guests. We’ll be looking into this to make sure that we address the situation with our team so that it doesn’t happen again in the future. Your feedback is invaluable to us, and we truly appreciate you bringing this to our attention. We’d love the chance to welcome you back for a more seamless experience next time. Please don’t hesitate to reach out if you have any further comments or concerns.
   

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8. R

   Ryan

   New Orleans3 reviews

   3.0

   Dined on March 31, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was good, but the prices are insanely expensive. Portions are tiny and everything is ala cart. Online they are listed as $$, which is not expensive. While burritos are not on the menu, the server told us we could get anything as a burrito or a bowl as well. So my friend ordered a burrito. When we got the bill, the burrito was $51! I got 2 street tacos and a side of rice and beans for $30. My wife got enchiladas, which were two of the smallest enchiladas I have ever seen, and at $29 did not come with any sides. They charged for chips, then topped it all off a 4% surcharge. We all left hungry. Food was good but not for that price. If I knew how much it was going to cost, we would have gone to Houston’s across the street.
   

   Puesto Park PlaceResponded on April 5, 2025

   hank you for taking the time to share your feedback. We’re glad to hear you enjoyed the food, but we’re truly sorry to hear that we disappointed you. We do want to clarify the issue with the $51 burrito, as we don’t quite understand how it added up to that total. We’d love the opportunity to have a conversation with you to better understand how this happened and hopefully address any confusion. Regarding the service charge, we include this to ensure we’re able to provide a living wage for our team and offer them health benefits, which are so important for retaining and supporting the amazing people who work with us. We truly appreciate your feedback, and we’d love the opportunity to make it right. Please feel free to reach out directly if you’d like to discuss your experience further.
   

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9. S

   Steve VIP

   Orange County6 reviews

   2.0

   Dined on March 30, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Puesto on Michelson is consistent. Pretty good food, good value but the service in the “patio -bar”, which is where had to sit, is so slow and poor. You can find better service nearly anywhere. We will not go back.
   

   Puesto Park PlaceResponded on March 30, 2025

   Hi Steve, thanks for sharing your feedback. We're glad you enjoy the food and value at Puesto, but we sincerely apologize for the slow service you experienced in the patio bar. We take customer service seriously, and it's clear we missed the mark during your visit. Your comments will be shared with the team, and we’ll work to improve in this area. We hope you’ll give us another chance in the future to show you the level of service we aim to provide.
   

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10. J

    JaeWon VIP

    San Diego10 reviews

    5.0

    Dined on March 25, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Good food, and good staff all the time Fresh beer:)
    

    Puesto Park PlaceResponded on March 30, 2025

    Hi JaeWon, Thank you so much for the kind words! We're thrilled to hear that you consistently enjoy both the food and the service. We’re also glad to know you’re a fan of our fresh beer! We look forward to welcoming you back for more great experiences. Thanks again for your support!
    

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