Public Service

3.6
366 Reviews
$30 and under
American
A dynamic community gathering place, Public Service is a casual-yet-sophisticated restaurant with a menu honoring the Gulf Coast’s hard-working fishermen and farmers. Our chefs prepare contemporary cuisine in an open-display kitchen highlighted by an open-flame rotisserie.

Join us for a relaxing meal with family or friends, a quick bite in our bar or pull up a stool at the open kitchen to experience a meal guided by our chefs. At Public Service, the recipe is simple: combine confident Southern hospitality with a menu that allows the ingredients to speak for themselves.

Click on our virtual tour to step inside Public Service! https://visitingmedia.com/tt8/?ttid=nopsi-hotel-icms#/3d-model/0/1?b11t0=1&a10ph=1&i2d0a=1&j2ck2=1
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Private Dining

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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 366 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.6based on recent ratings
3.6
food
3.6
service
3.7
ambience
3.5
value
Noise · Quiet
25% of people would recommend it to a friend
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OT
OpenTable Diner
Austin
2 reviews
Dined on July 4, 2021
Overall2food2service3ambience3

This a hotel restaurant with a menu of standby room service items. Service was cordial but slow.

OT
OpenTable Diner
Baton Rouge
8 reviews
Dined on June 6, 2021
Overall5food5service5ambience5

Enjoy food and service

OT
OpenTable Diner
New Orleans
1 review
Dined on June 4, 2021
Overall5food4service5ambience5

Our server was as so good!

m
vipmiket
New Orleans
8 reviews
Dined on May 21, 2021
Overall3food3service4ambience3

solid hotel food. service attentive and drinks were great.

c
cremebruleelover
E. Tennessee
4 reviews
Dined on May 21, 2021
Overall3food3service4ambience4

The food is okay but not worth the price. The atmosphere could be good but it was basically empty on a Friday night.

SG
vipStefG
Columbus
6 reviews
Dined on May 20, 2021
Overall4food4service3ambience3

It was okay. Didn't have enough staff. Food was decent

FL
FudLuvr
Houston
7 reviews
Dined on May 15, 2021
Overall3food2service3ambience3

I felt this wasn’t true “New Orleans” food/recipes. It tasted like what people nor from NoLA feel creole food should be.

OT
OpenTable Diner
New Orleans
1 review
Dined on May 8, 2021
Overall2food3service3ambience3

Mother’s Day Brunch

OT
OpenTable Diner
Chicago
5 reviews
Dined on April 24, 2021
Overall3food3service3ambience1

There was no one else at the restaurant. There was no sparkling water. Food took too long considering the empty restaurant. The food was mediocre at best.

IW
IrvinW
New Orleans
6 reviews
Dined on April 18, 2021
Overall2food2service5ambience3

Great server, very accommodating. Now on to the food. Serving a 20 oz draft in a plastic cup for table service, please invest in or use glassware. Only one slice of toast w/ breakfast, normally served two slices cut diagonally. The oatmeal was bland and dry. Consider cinnamon/banana etc.”-

OT
OpenTable Diner
Orlando
1 review
Dined on April 9, 2021
Overall1food1service1ambience1

They weren’t even open for our reservation.

S
Sara33
New York Area
3 reviews
Dined on April 4, 2021
Overall3food3service3ambience3

I booked here for Easter brunch for my family with 2 adults and 2 kids. They did nothing to make it special for Easter. The restaurant was mostly empty, not the vibe I was expecting.

DL
vipDanielL
San Francisco
1 review
Dined on March 28, 2021
Overall1food3service1ambience3

We made a reservation for 11:30 and arrived a few minutes early. There were a couple of people behind the bar and another employee running around the restaurant. We waited at the reception stand for several minutes and were never acknowledged with a simple “be right with you.” (FWIW: We understand when employees are busy. You can only do so much at once. But good customer service requires employees to at least acknowledge their customers).

Finally, another person came in. He was an employee and ask in a hurry. But we were ready to leave at this point, so we got his attention and told him we had a reservation. He said, “I’m sorry, we are so short-staffed today.” That was a bad sign, and we said as much. We asked them to cancel the reservation and decided to go elsewhere.

They never canceled the reservation, nor could I cancel on Open Table at that point. And because I couldn’t cancel on Open Table, I was unable to make a new reservation elsewhere. We had chosen to go to MoPho, a place I’ve wanted to go to before. There were tables available for every seating, so we just drive there. In that 30 minutes, all their tables booked up. We eventually ate at another nice restaurant, but thanks to the Public Service experience, we not only didn’t eat at Public Service (we’d been there a few times before, just not for brunch), but we also were unable to dine at MoPho.

I assume that Open Table members get rated for whether or not they show up for their reservation. We have never been a no-show, until now. Even though we showed up and couldn’t get service.

Note to Public Service: If you cannot handle the workload with the staff you have, face the fact that you will have to serve fewer people. If you are having trouble hiring quality people, increase their wages.

OT
vipOpenTable Diner
New Orleans
44 reviews
Dined on March 20, 2021
Overall3food3service2ambience3

Soup was very salty!! Service very slow

TK
TKIUTM
New Orleans
13 reviews
Dined on March 19, 2021
Overall3food2service4ambience3

We had a less-than-great experience here. We chose Public Service because we had two teens with us and the menu looked varied enough to please everyone and the space is dramatic and impressive from the street. After some initial confusion about where to check in and where we would be sitting, we were a little rattled. The fact that only a few other tables were occupied when Open Table said there was limited availability was also confusing. For a while, we actually questioned whether the restaurant was even open. We had also read about the open show kitchen with counter seating, but there was no activity whatsoever in that area. The waitress later told us they didn't use it. We did eventually get settled and ordered dinner, but things did not improve. Of the starter and four entrees we ordered, only the starter - boudin balls - was close to restaurant quality. Everything else was either very basic in quality and presentation or downright bad. The pizza was the worst of all. It was on a dense flavorless crust that was almost certainly from a package of frozen pre-made crusts. It was not fully cooked through. The toppings were basic. It was worse than a lot of frozen grocery store pizzas I have had in the past. Our daughter had a hamburger that was not special in any way. It was what anybody could pull off in their kitchen on a weeknight with ingredients on hand. The overall impression was of average bar food that someone in the back was just heating up. The one bright spot was the waitress who was friendly and worked hard running around as the only waitress working the dining room and as one of the two bartenders. I'm hoping that this was all just pandemic-related and temporary. The location in the heart of the CBD and the impressive room may be enough to justify trying them again later, but only after reading some positive reviews! Our experience was not completely terrible, but it was not worth what we spent or the use of one of our dinner nights in New Orleans.

SP
vipShaunaP
Houston
6 reviews
Dined on March 19, 2021
Overall4food4service5ambience5

Went around 2 pm on a weekday.

JD
vipJohnD
New Orleans
9 reviews
Dined on March 13, 2021
Overall4food4service4ambience4

Very nice venue for Breakfast if you are in the Central Business District of New Orleans

OT
OpenTable Diner
Tampa
1 review
Dined on March 12, 2021
Overall5food5service3ambience5

Really great pizza!!

M
vipMichael
Philadelphia
19 reviews
Dined on March 5, 2021
Overall3food3service3ambience2

Average at best

SK
SarahKay
1 review
Dined on February 14, 2021
Overall5food5service5ambience5

The food was phenomenal and the Sangria I recommend to EVERYONE! It all was delicious and a lovely Valentine's lunch.

LL
vipLoriL
New Orleans
17 reviews
Dined on February 14, 2021
Overall5food5service5ambience5

This beautiful restaurant is located in the NOPSI Hotel. We enjoyed brunch during Covid Mardi Gras so it was unusually quiet. Our server was also the bartender and did a wonderful job. Drinks were great and food was excellent. We hope to try lunch or dinner another time. Covid precautions were excellent. This would be a great place for a date or special occasion.

OT
OpenTable Diner
New Orleans
1 review
Dined on December 25, 2020
Overall5food5service5ambience5

We had our Christmas dinner 2020 here. The food was excellent! Beyond our expectations! The smoked salmon appetizer was the best on the menu but everything was so tasty and great. Portions we hearty as we could not finish everything. We had great service with refilling our water and the server checking on us. We were blown away by everything. It wasn’t super busy, seated right away. We thought perhaps because I’d Christmas and limited restaurants were open we would have to wait, well we did n’t. The styling of the restaurant was so sophisticated but comfortable. We are so happy to have spent our Christmas there! Highly recommend!!!! Thank you PS!

CL
vipCesLSU
Washington DC
52 reviews
Dined on March 14, 2020
Overall5food5service5ambience5

Julian was excellent! The food was prepared perfectly and we had a nice time as usual at Public Service!

OT
OpenTable Diner
San Francisco
3 reviews
Dined on February 27, 2020
Overall3food5service1ambience5

Friend’s birthday

TD
vipTDNYC
Naples
16 reviews
Dined on February 27, 2020
Overall1food2service1ambience3

Not sure why the reviews of this place are so high but my group of 5 were throughly disappointed. We arrived and were promptly seated placed our drink orders and ordered a bottle of wine and waited almost 30 minutes. We requested bread and it never came. The entrees came 1 hour later. It seemed like the restaurant was catering to the bar scene than diners. The fish came and had a tomato based sauce that was very bland. The desert, bread pudding, was dry and it looked like it crumbled on the corner. The server kept apologizing but it just wasn’t worth the $120.00 per person cost. At 8pm the lights were turned up bright like it was closing time with the gate entrance closed to the adjacent hotel lobby. I have never experienced something like this. There are much better options for dining in NOLA.

SF
StevenF
New York Area
6 reviews
Dined on February 20, 2020
Overall5food5service5ambience5

Later in the evening. Food was delicious— house gumbo. Potk chops

KP
KPeyton
Houston
10 reviews
Dined on February 19, 2020
Overall5food5service5ambience5

Kenneth made our brunch so much fun!

CM
CoreyM
New Orleans
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

Excellent food and service. Attention to detail and attitude of the staff was a plus. Great for date night or a special occasion. The rooftop bar after an amazing dinner was an added bonus. The next time I am in town, I definitely plan to visit again.

Public Service
Responded on February 18, 2020

We are delighted to here that we went above and beyond in providing you with the best expereince possible.

Report
OT
OpenTable Diner
Phoenix
3 reviews
Dined on February 14, 2020
Overall5food5service5ambience5

Incredible experience! Great food AND service. Would definitely return.

Public Service
Responded on February 18, 2020

We are elated that you thoroughly enjoyed your dining experience.

Report
a
vipallen
New Orleans
57 reviews
Dined on February 14, 2020
Overall5food5service4ambience5

Wonderful food

Public Service
Responded on February 18, 2020

Thank you for the glowing review. We look forward to hosting you again.

Report
J
vipJennifer
Houston
7 reviews
Dined on February 7, 2020
Overall4food5service5ambience3

Food was great and came out quickly. It was very loud though.

Public Service
Responded on February 18, 2020

Thank you for the great feedback.

Report
N
vipNola
New Orleans
1 review
Dined on February 7, 2020
Overall2food4service1ambience3

Service was horrendous. Took over two hours to receive our meal.

CJ
CourtneyJ
Atlanta
1 review
Dined on February 7, 2020
Overall4food5service2ambience5

The food was great, for the most part. My husband’s steak was way over cooked but they quickly brought him a new one. My food and the drinks were delicious. However, the service was super slow. The waiter was very nice but it took about 10 minutes before he came over to take drink orders and it took well over 30 minutes to get food after ordering. If they can be quicker and more attentive, this would be an amazing spot.

Public Service
Responded on February 18, 2020

Thank you for you comments and concerns. We will engage with our team

Report
OT
vipOpenTable Diner
New Orleans
3 reviews
Dined on January 22, 2020
Overall3food3service1ambience4

Terrible service.

Report
AL
AmandaL
New Orleans
4 reviews
Dined on January 17, 2020
Overall5food5service5ambience4

Food was amazing - everything that our party of 6 ordered was cooked and seasoned perfectly. I had the drum and I think it might have been the best piece of fish I’ve had in a restaurant. The service was friendly, at tentative, and mindful that we were trying to get to a show after dinner. The architecture in this old Public Service building is stunning. The only drawback is the acoustics - because of the high ceilings and open space connected to the bar, it was very loud. Despite that, I’d go back again ... and again.

C
Corinnej
New York Area
4 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

Great!!! Will return!!!

OT
OpenTable Diner
New Orleans
5 reviews
Dined on December 30, 2019
Overall4food4service5ambience5

I had a great experience at Public Service for an early dinner before going to a show at a nearby venue. Starting with the spinach bisque, I was happy with everything except for the slightly overcooked cookie dessert. The bique included three oysters which were juicy and flavorful. The gulf catch of the day was drum. I wasn't a fan of the stewed tomato, but the sauce and broccolini were delicious. My favorite of the night: mac n cheese. The noodles were succulent, cheesy and fresh. Julian, my server, was attentive and helpful. I'll return.

KD
KDimen
New Orleans
1 review
Dined on December 25, 2019
Overall2food1service3ambience3

We went on Christmas for what was advertised as a Réveillon dinner, but turned out the website hadn't been updated and there was no Réveillon dinner. It was disappointing, but we decided to eat there anyway since it was 6pm on Christmas and likely no other places would be able to accommodate us. I ordered the pork chop and the size was huge (probably 2.5 servings) and the slice was very thick. This left the meat rubbery and chewy...not the "fall off the bone, melt in your mouth" I was expecting. The caramelized sweet potatoes were VERY good, but the pork chop left a bad taste in my mouth. In general, I don't complain about the food to the server/chef (not my personality), but in this case, I wish I had.

OT
vipOpenTable Diner
Atlanta
1 review
Dined on December 25, 2019
Overall5food5service5ambience5

Great food. Sous chef came from the kitchen to say hello and ask about our meal. Coffee machine was broken so the waiter went to the hotel to make our cups. Manager was also attentive. All around great service.

DT
DoreenT
New Orleans
2 reviews
Dined on December 25, 2019
Overall5food5service4ambience5

Beautiful atmosphere. Inviting menu. Friendly Chef. Perfectly prepared dishes. Definitely revisiting

FAQs

Public Service offers takeout which you can order by calling the restaurant at (504) 962-6527.

Public Service is rated 3.6 stars by 366 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Public Service