Public Service

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1. MK

   MargaretK

   New Orleans

   62 reviews

   vip
   4.0

   62 reviews

   Dined on January 25, 2023

   overall4food4service5ambience4

   The food was pretty good. The meatloaf Wellington was unique and interesting. The service was very nice. The gentleman who seated me has excellent taste in wine. The atmosphere is lovely but I’m glad I was dining alone. The music was so loud that conversation would have been impossible.

   Report
2. D

   Deb4hair

   Minneapolis

   13 reviews

   5.0

   13 reviews

   Dined on January 15, 2023

   overall5food5service5ambience5

   We got together for a friends birthday. Our meal was delicious. We had the Brussels sprouts, meatloaf Wellington and a burger. We shared cheesecake for dessert. Everything was delicious!

   Report
3. NO

   NOLAdiner

   New York Area

   79 reviews

   vip
   4.0

   79 reviews

   Dined on January 2, 2023

   overall4food4service3ambience4

   Birthday. Service was fair, burger was well done despite specifically requesting it to be medium rare. Was replaced.

   Report
4. KK

   KennethK

   New Orleans

   12 reviews

   vip
   2.0

   12 reviews

   Dined on January 1, 2023

   overall2food2service3ambience2

   We booked the New Year’s Eve Experience for the steep price of $150 a person. The restaurant was empty except for one table and, It did not offer an experience either. No champagne on arrival, no noise maker or hats, just a high priced pre-fixed meal. The chef’s taste to start was spinach wrapped in phyllo that literally tasted like the ones from the grocery. The crabmeat appetizer was good. We had the Osso Bucco. The meat was tender and had good flavor but in was SMALL. The squash was bland and the risotto could not and would not ever be called risotto. Our waiter said it was lemon rice. Dessert was delicious but ended with a check for a meal over $500 but worth at best $150

   Report
5. F

   Foss

   New Orleans

   11 reviews

   vip
   4.0

   11 reviews

   Dined on December 26, 2022

   overall4food5service5ambience3

   We decided to go back and give it a try after several years. It had clicked down a notch or two several years ago and we stopped going but this time we had a fabulous meal, everything was delicious and the service was great. Disclaimer here perhaps because there were not very many people there on Christmas day at the time we went so maybe that had some impact on how great the food was and the service. But it was a very good meal.

   Report
6. CB

   ChloeB

   1 review

   3.0

   1 review

   Dined on December 26, 2022

   overall3food2service5ambience5

   There’s better food in New Orleans than this place

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7. PK

   PrincessK

   New Orleans

   6 reviews

   4.0

   6 reviews

   Dined on December 2, 2022

   overall4food4service5ambience4

   Food was good. The waitress was outstanding. Love the decor.

   Report
8. HG

   HollieG

   New Orleans

   2 reviews

   5.0

   2 reviews

   Dined on November 26, 2022

   overall5food5service5ambience5

   Amazing food! I had the magazine meatloaf Wellington. Absolutely delicious! Best meal I had while visiting New Orleans! Highly recommend this place!

   Report
9. OT

   OpenTable Diner

   Charlotte

   1 review

   4.0

   1 review

   Dined on November 19, 2022

   overall4food5service4ambience4

   It was very loud and very busy. Nice setting, staff was nice, just a busy Friday evening so a bit slow on getting food.

   Report
10. D

    Dub1

    Chicago

    38 reviews

    vip
    2.0

    38 reviews

    Dined on November 4, 2022

    overall2food3service3ambience3

    We felt like we were in the way for dining there. Even though the place was fairly empty.

    Report
11. 7

    76firefly

    Los Angeles

    10 reviews

    vip
    4.0

    10 reviews

    Dined on November 3, 2022

    overall4food4service5ambience4

    Great waiter!

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12. AY

    AllisonY

    Philadelphia

    9 reviews

    vip
    4.0

    9 reviews

    Dined on October 30, 2022

    overall4food3service5ambience4

    Menu vastly different from website...need to update website.

    Report
13. G

    Gmonie

    New Orleans

    24 reviews

    vip
    4.0

    24 reviews

    Dined on October 23, 2022

    overall4food4service4ambience4

    A nice selection of menu items for a Sunday Brunch!

    Report
14. CJ

    CJVV

    New Orleans

    1 review

    4.0

    1 review

    Dined on October 22, 2022

    overall4food5service5ambience5

    Great ambience. Food was normal. Got there for breakfast but serving brunch at 930. Kids portion were larger than adult portions.

    Report
15. MG

    MarandaG

    Atlanta Metro

    1 review

    1.0

    1 review

    Dined on October 22, 2022

    overall1food3service1ambience5

    We had a reservation at 8:00. We arrived about 5 minutes early and got seated. They did bring water right away, but then we didn’t get a waited on for about 20 minutes. We weren’t in a hurry though so that didn’t matter as much. We finally ordered our food, and then waited an hour to receive it. The staff was not bad or unfriendly, but instead was working their butts off busing tables and doing other tasks other than waiting on guests. The real problem must have been in the kitchen though, as they just couldn’t get the food out. Other tables around us experienced the same. The table next to us even got their meal comped because it took so long, and we were comped our drinks. The food did not taste good. It wasn’t cooked wrong - it just was not good quality food.

    Report
16. OT

    OpenTable Diner

    New Orleans

    3 reviews

    1.0

    3 reviews

    Dined on October 22, 2022

    overall1food2service1ambience2

    Public Service was one of the only options available when we made reservations so we decided to give it a try. We are locals, and I had been seeing it pop up on open table for months. The ambiance was nice: comfy chairs & the table was set. It took about 10 minutes for the server to acknowledge us. At that point, we knew what we wanted to eat & drink. We ordered 3 bar drinks and a ginger beer. They were out of ginger beer. We ordered 2 bowls of gumbo, a burger, and spinach dip. They were out of spinach dip. The server never refilled our drinks or asked if we wanted another. Luckily, it was great company so we just chatted. 50 minutes later our food never arrived & our drinks still had not been refilled. On top of that, we still had menus on our table which should have been removed when the order was made, about an hour prior. We started to realize everyone in the restaurant was in the same boat as us. No food. Waiting. I flagged down a worker & asked him for an ETA on our food and about 10 minutes later it came out. There were no apologies. Drinks still had not been refilled. Menus were still on our table. Oh, and the couple that sat next to us and had been there about 45 minutes left at this point. We shouldn’t have had to pay for a penny for this sorry service and experience. The very least they could’ve done is send a manager or even our server could have apologized. Had we not been in a hurry to get to a party that would now be over in 2 hours we would’ve requested this terrible experience to be addressed. Do yourself a huge favor and don’t waste your time here.

    Report
17. OT

    OpenTable Diner

    Chicago

    2 reviews

    4.0

    2 reviews

    Dined on October 18, 2022

    overall4food5service5ambience4

    Small menu but yet good options for lunch. We both had salads--ahi tuna and rotisserie chicken--which were both good. Very fresh, large portions. Nice to have a good local meal without sauce or gravy!

    Report
18. C

    Charbry

    New Orleans

    41 reviews

    vip
    4.0

    41 reviews

    Dined on October 9, 2022

    overall4food5service3ambience3

    Food was delicious but the cost for a brunch was TOO high and the noise level was Terrible.

    Report
19. SL

    StacyL

    New Orleans

    7 reviews

    5.0

    7 reviews

    Dined on October 9, 2022

    overall5food5service5ambience5

    Saints Game! Public Service is back to its preCOVID excellence: delicious food, great service, wonderful ambience, and live music on the patio of NOPSI hotel. French toast is amazing! Love this place

    Report
20. JL

    JennL

    1 review

    3.0

    1 review

    Dined on October 8, 2022

    overall3food2service3ambience3

    The staff was nice. Timing of courses was off. Decent for bar, less so for food.

    Report
21. BB

    BigB

    1 review

    5.0

    1 review

    Dined on October 1, 2022

    overall5food3service5ambience5

    The Bartenders were great. One of them was so beautiful!

    Report
22. SS

    StaciS

    New Orleans

    5 reviews

    2.0

    5 reviews

    Dined on September 18, 2022

    overall2food3service1ambience3

    Service was poor Had reservations for 11 am When walked up to check in there was a heated discussion going on between the person at the hostess stand and a server who had red hair and glasses Did not acknowledge or care that customers were there We were then told that we could be seated but the kitchen was backed up so it may take a while for our food to come out We agreed and said we would just have drinks while waiting We were seated — no one came to our table —not even to give us water about 20 minutes later I flagged down someone for water and told her that we wanted to order drinks She said the server would be over— after about 20 MORE minutes the server came to take both drink and food orders Our food came out BEFORE our drinks which were sitting at end of the bar For a long time — then I went to the bar and the bartender brought us our drinks Looking for our server— she was at the computer for an unusually long time Never came over to say she apologized for the wait—— whether true or not It’s basic customer service and courtesy The service was beyond terrible The restaurant was initially busy but by the time we were seated the tables had cleared out We should have left Will no go back

    Report
23. GH

    GH17

    Atlanta Metro

    1 review

    vip
    1.0

    1 review

    Dined on September 18, 2022

    overall1food3service1ambience2

    Service was terrible. They blamed it on the Saints game, but they no the Saints schedule. This wasn’t a surprise.

    Report
24. OT

    OpenTable Diner

    New Orleans

    1 review

    vip
    1.0

    1 review

    Dined on September 18, 2022

    overall1food2service2ambience3

    I had a 10:30 reservation at Public Service on a busy home Gameday, we arrived early and had a drink at the bar- no issue, bartenders were great. We went check in just prior to 10:30 and the hostess (who was not friendly nor warm at all) sat us in the bar area. Important to note is the “Gameday brunch menu” was posted at the hostess stand so we decided while waiting what we’d want to eat. Upon sitting, we were presented with one menu, it didn’t contain the items we were hoping to eat so my husband asked and the waitress said she’d we had the wrong menus so she brought another one and took those- this menu also was missing the items on the “Gameday brunch” menu so I asked our waitress, she said we were seated in the bar so could only order off of the bar menu. SO our reservation was in the main restaurant but your hostess sat us in the bar which then limited the menu, which is not at all okay since walk-ins were being seated in the main dining area able to order whatever they wanted. To make matters worse the table next to us had the menu items we wanted but were told were unavailable to us. We settled for nachos and a chicken leg quarter- 45 minutes later our meal was delivered. The cheese on my nachos had already hardened and it was obvious that the meal had sat in the kitchen for a while prior to delivery to our table. We observed staff members appearing confused about the menu situation and it really seemed no one was on the same page. It ultimately was a complete mess. We aren’t people to complain but this experience will result in us never returning and sharing with our family and friends the experience that we had. It was an unfortunate experience and as locals who are aware of the phenomenal restaurant scene in NOLA, we will turn to another spot next time we need a meal in the CBD. Hopefully you guys can turn it around- fingers crossed.

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25. W

    Will

    Baltimore

    7 reviews

    1.0

    7 reviews

    Dined on September 18, 2022

    overall1food1service1ambience1

    Arrived and was told to wait for a table as they cleaned a table right next to one that was already clean. Looked around and absolutely no one had their food yet in the restaurant. We only had about an hour to spend for breakfast and asked our server how long she thought it would take. She told us their were 5 tables ahead of us. We informed her we would just get drinks and leave. She suggested we go to the bar. Wen to the bar and ordered two of the specialty drinks on their menu and was told she could t make those. Ordered two drinks to go and the total bill was 43.00. Needless to say we won’t be going back. It’s breakfast. Most basic of meals.

    Report
26. TL

    ToddL

    New Orleans

    30 reviews

    vip
    5.0

    30 reviews

    Dined on September 18, 2022

    overall5food5service5ambience5

    Great place for brunch before the game. Who Dat!

    Report
27. OT

    OpenTable Diner

    Mississippi

    1 review

    vip
    3.0

    1 review

    Dined on September 17, 2022

    overall3food3service4ambience3

    It’s been a couple years since we were here and the menu has changed significantly since then. The options and the food were average. Good service. The ambiance is nice, but it was weirdly empty for a Saturday night.

    Report
28. OT

    OpenTable Diner

    Chicago

    5 reviews

    4.0

    5 reviews

    Dined on September 5, 2022

    overall4food4service4ambience5

    Wanted to grab a quick bite before meeting up with friends. There was a limited menu due to it being game day. However, the spring rolls and Jambalaya we had was pretty tasty. My only comment is the food could have been a bit hotter. They were also able to make me a mock tail and I was pleasantly surprised. Overall 4/5 stars.

    Report
29. DL

    DLS68

    New Orleans

    14 reviews

    2.0

    14 reviews

    Dined on September 4, 2022

    overall2food3service2ambience3

    I know it was a busy day with the LSU-Florida State game at the Superdome, but service was definitely subpar. Our drinks sat at the bar for at least 10 minutes before my son got up and spoke to the bartender who allowed him to bring them to our table. The meals took a long time to arrive, but we were not in a big hurry fortunately. I like this hotel but not sure I'll rush back to Public Service.

    Report
30. OT

    OpenTable Diner

    Cleveland

    1 review

    1.0

    1 review

    Dined on September 4, 2022

    overall1food1service1ambience1

    Under staffed and not prepared for guests.

    Report
31. SN

    ShannonN

    1 review

    1.0

    1 review

    Dined on September 4, 2022

    overall1food1service1ambience1

    We showed up to our reservation and was told they could not sit us for another 45 minutes to hour. Will never attempt to eat here again

    Report
32. L

    Lharrington74

    New Orleans

    61 reviews

    vip
    5.0

    61 reviews

    Dined on September 4, 2022

    overall5food5service5ambience5

    We went for brunch. On LSU/Fl State Gameday! They were surely understaffed, but the staff was ALL pitching in to help and they were trying their hardest to serve everyone. The food was DELICIOUS. As were the mimosas! Would def return!

    Report
33. BT

    BigTom

    Columbus

    15 reviews

    vip
    1.0

    15 reviews

    Dined on September 4, 2022

    overall1food1service1ambience2

    Waited over 10 minutes no one ever stopped by the table. Guessing they don’t have enough workers because it looked like everyone was waiting for food and service

    Report
34. RM

    RoyM

    New York Area

    19 reviews

    3.0

    19 reviews

    Dined on September 4, 2022

    overall3food4service1ambience2

    They were severely understaffed at the bar and cafe

    Report
35. BW

    BrianW

    Louisville

    2 reviews

    vip
    5.0

    2 reviews

    Dined on August 17, 2022

    overall5food5service4ambience4

    Late dinner reservation. Seated quickly. Excellent cocktails and our entrees were delicious.

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36. OT

    OpenTable Diner

    San Antonio

    1 review

    5.0

    1 review

    Dined on August 14, 2022

    overall5food5service4ambience5

    Food was great and the dining room was beautiful.

    Report
37. OT

    OpenTable Diner

    New Orleans

    1 review

    4.0

    1 review

    Dined on August 13, 2022

    overall4food5service4ambience4

    We met here for a late dinner and the food was great!

    Report
38. Q

    Questy

    Dallas

    6 reviews

    3.0

    6 reviews

    Dined on July 31, 2022

    overall3food3service2ambience3

    Basic menu, fair prices, food was fine, nothing special but the service was abysmal.

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39. OT

    OpenTable Diner

    Atlanta Metro

    1 review

    5.0

    1 review

    Dined on July 31, 2022

    overall5food5service5ambience5

    The food was amazing!!

    Report
40. Q

    Quban

    New Orleans

    1 review

    3.0

    1 review

    Dined on July 30, 2022

    overall3food3service1ambience5

    There weren’t many people dining in the restaurant, and their appeared to be sufficient serving staff, however our server was terrible. He appeared to be agitated as if working so hard yet we did not witness much work going on. Took forever to be acknowledged (despite being the only table who made reservations), get drinks, and have orders taken. I enjoyed my food but my husband didn’t. Ambience was great to celebrate our anniversary.

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