Provisional Restaurant at Pendry San Diego

Provisional Restaurant at Pendry San Diego reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Mike VIP

   London11 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Superb service and great food. The Burrata was the best I have ever had… sensational flavours from top level ingredients
   

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2. C

   Carlos VIP

   Calgary25 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Service was not the best, took them almost 30 minutes to inform us that they had ran out of Octopus. Food was acceptable but by no means outstanding. This restaurant is well operated and the reviews do not reflect it barely standard quality and service
   

   Provisional Restaurant at Pendry San DiegoResponded 2 days ago

   Hi Carlos, We are very sorry to hear about your experience at Provisional. We pride ourselves on delivering quality food and exceptional service, and we are disappointed to hear that we fell short during your visit. We understand how frustrating it can be when service is not given in a timely manner, and we are also sorry to hear that our food didn't meet your expectations. Thank you for providing us with feedback that will help us improve future experiences. We hope you'll give us another chance in the near future. Best Regards, The Management Team
   

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3. T

   Tom

   Seattle14 reviews

   5.0

   Dined on April 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Brunch options are varied and very tasty. Gluten free and vegan options are clearly labeled. Room is beautiful with high ceilings and nice booths. Juices and coffee options were exceptional.
   

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4. C

   Cyndi

   Greater Boston1 review

   3.0

   Dined on April 24, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Our service was not good. At one point, three out of the four in our party got our meals and appetizers at once, and the fourth member got no meal. He had to ask the waiter about whether his meal was coming and he said yes, but at least 10 minutes passed before we saw the waiter again. At that point he still did not have the food and offered no apology. It was about 15 minutes before the meal came out. The staff seemed overwhelmed. This happens sometimes, but the problem was that no apology was offered and the delay was not acknowledged until we pointed out how badly things were going.
   

   Provisional Restaurant at Pendry San DiegoResponded 2 days ago

   Hi Cyndi, We are so sorry to hear that you had a disappointing experience with us and did not receive an apology that night for the poor service that you received. It's certainly not the standard we aim for at Provisional, and we appreciate you taking the time to provide us with feedback. Our team aims to provide excellent service and it's clear we missed the mark this time. We hope that we can make it up to you and your family in the future. Best, The Management Team
   

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5. h

   hilary VIP

   San Diego8 reviews

   1.0

   Dined on April 20, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   This was THE worst easter brunch I have ever been to. The “buffet” was a joke, literally just cubed cheese, some tiny desserts, smoked salmon, and shrimp. The carving station advertised was dry ham. The real kicker was the entrees we had to choose from. The omelet was ridiculously small, everything sub par at best. The worst part was they let us make a reservation at 2:00, then when we got there told us the kitchen was closing and we had to put our entree orders in asap, and the “buffet” was also closing soon. They rushed us out so fast. THEN added 20% gratuity for zero service, after charging $90 per person. We had looked forward to this for wks, and all 6 of us agreed this was the worst experience and feel ripped off.
   

   Provisional Restaurant at Pendry San DiegoResponded 2 days ago

   Thank you for the feedback, Hilary. We are truly sorry to hear that your Easter brunch experience with us was lackluster. We can imagine how frustrating it must have been to feel rushed, especially given the anticipation of enjoying Easter brunch with your loved ones. We take your comments about our food and service very seriously and we will work on improving both for future holiday events. Again, we are very sorry, and hope that you will give us another chance to provide you with the dining experience you deserve. Best Regards, The Management Team
   

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6. O

   Olivia

   San Diego1 review

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I went to Provisional for Easter morning and had a lovely time! Norma was so kind and attentive to make sure I had everything I needed :) And of course the food was amazing, with lots of options for brunch. Calm atmosphere as well.
   

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7. S

   Stephanie VIP

   San Diego3 reviews

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Dara is THE BEST! Your food is delicious and we look forward to visiting Provisional Kitchen again soon.
   

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8. C

   Chris VIP

   Minneapolis14 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband came here for brunch on a Sunday and shared the breakfast pizza, which I had enjoyed on a previous visit with friends. I was disappointed that they were out of their delicious cinnamon rolls, but we ordered the Basque cheesecake which is very good. I was pleasantly surprised when our server, without me asking, comped us on the cheesecake to make up for my disappointment over them not having any cinnamon rolls. That was a very nice gesture. Service is consistently good here.
   

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9. R

   Raymond VIP

   Los Angeles1 review

   1.0

   Dined on April 13, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible service. The kitchen chef his name is chef Daniel. I ordered truffle pizza and they didn't have truffle so he used truffle paste instead. Ordered octopus and he burnt it to death. Hostess that sat us down served half the food and server served the other half the food. Wine list forget about it they don't even have a wine list. Listen I love Pandry hotel but this place stay away. They just simply don't know what they are doing.
   

   Provisional Restaurant at Pendry San DiegoResponded on April 17, 2025

   Hi Raymond, We're truly sorry to hear about your disappointing experience and apologize for falling short this time. We aim to provide a memorable experience and appreciate you for providing us with feedback. We will use this to improve our dinner service and hope that you will give us another chance in the future. Best, Provisional Management Team
   

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10. R

    Richard

    Hawaii74 reviews

    5.0

    Dined on April 12, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Surprisingly excellent food from the hotel restaurant and their tasting menu was outstanding. The wine pairing was an extraordinary value. Service was also superb. The 16-year-olds had pizza and loved them. Very good experience!
    

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