P.F. Chang's - Saint Louis

P.F. Chang's - Saint Louis reviews from people who’ve dined at this restaurant. Based on recent rating.

1. TR

   TRACYG

   St. Louis14 reviews

   2.0

   Dined on April 20, 2019

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We booked our reservation through Open Table. When we arrived the manager said we didn’t have a reservation and asked when we called. I told him I used open table. He then said “Oh, that’s the problem!”. “Open Table reservations do not go to our system. Don’t use Open Table in the future, call me and I’ll get you in.”. Our waitress was friendly but very slow to being and refill drinks. We had appetizers and they didn’t even clear the plates before our entrees came. They literally tried to put our entrees on our used appetizer dishes. It was ridiculous! We had to ask 3 times to have the dishes cleared. All but two of our entrees came out and we sat and waited 15 minutes for the last two to come out. At that point all the other entrees were cold from waiting on the last two. Overall, it was a huge disappointment. I would not recommend this location at all.
   

   P.F. Chang's - Saint LouisResponded on April 23, 2019

   We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!
   

   Is this helpful?

2. IF

   IlliniFan

   Hawaii17 reviews

   3.0

   Dined on April 20, 2019

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The guy who greeted us was off in another world. I told him I had an open table reservation, but he totally ignored that. I had to contact open table several times to get that situation rectified. Contacted Cornelius at PF Chang and he blamed it on open table. I don’t believe that for a minute. Incompetent employee was to blame.
   

   Is this helpful?

3. SW

   SuzyW

   St. Louis79 reviews

   5.0

   Dined on April 4, 2019

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious! Lovely presentation, food was served hot. Great lunch!
   

   Is this helpful?

4. B

   Blackrobe VIP

   St. Louis88 reviews

   4.0

   Dined on March 30, 2019

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was good overall. My wife had the sea bass and raved about it. I made the reservation with OpenTable and the host told me that I did not have a reservation. We worked through that. The waiter was less than motivated and more interested in chatting with fellow employees than serving his clients.
   

   Is this helpful?

5. OT

   OpenTable Diner

   St. Louis6 reviews

   4.0

   Dined on March 24, 2019

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was good. Service was fine but not great.
   

   Is this helpful?

6. GV

   GoodVibes

   St. Louis16 reviews

   5.0

   Dined on March 8, 2019

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Anniversary dinner
   

   Is this helpful?

7. FS

   FrequentSTLdiner VIP

   St. Louis55 reviews

   3.0

   Dined on March 2, 2019

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Arrived at 9PM...not a lot of tables with people. Waiter took a while to show up, but took our drink and apps order right away...came back maybe 5 minutes later with water served out of a steel pitcher that tasted like it had been there all day. Limes helped. Waiter had recited his overly dramatic and extremely loud schpiel initially telling us about the 700-degree works and how fast they cooked. Another 19 minutes and the appetizers came out...and nowhere near 700 degrees! And still no drinks. So, waiter retrieves the drinks then I guess he was planning to dash again...but we weren't in for a 3-hour meal, so we ordered. Spare ribs were tough. Pot-stickers above-average at best. Finished the apps and two metallic waters later the entrees showed up. Not 700 degrees. Beef was chewy...sauce was good. The fried cauliflower wasn't prepared well...very bitter. We pressed on. Waiter was more interested in taking new orders and processing checks than actually serving and it showed. Finally came back, tried to up sell another 20-minute drink, brought to-go boxes, and we left. Walking to our car we noticed the manager and another co-worker hanging out in a booth and three more employees in full uniform standing outside in the receiving alcove smoking. It's no wonder everything took so long: nobody works at this place! Won't go back. Wouldn't recommend this particular PF Chang's to anyone.
   

   P.F. Chang's - Saint LouisResponded on March 4, 2019

   We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!
   

   Is this helpful?

8. m

   mlynne

   St. Louis3 reviews

   3.0

   Dined on February 24, 2019

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The restaurant was busy but we got seated quickly. First impressions were that it needed cleaned, debris visible on the floors all around. Food was good and what you would expect from this restaurant. Good GF options and separate menu. Server and service was great. Bathrooms were very messy and needed a good cleaning. My feelings upon leaving were, good food and service but I hope no one gets sick. Next day, no one did! Just need to improve appearance and bathrooms for great review.
   

   P.F. Chang's - Saint LouisResponded on March 4, 2019

   We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!
   

   Is this helpful?

9. N

   Nxe123

   St. Louis2 reviews

   3.0

   Dined on February 17, 2019

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   The food was delicious but the service wasn’t good at all. We chose to come at 4:30 to avoid a busy dinner rush since we had a baby with us and the dinner just took forever. Our sever was VERY slow with everything. We got waters when we got there and it took at least 10 minutes to get those. My husband then ordered 2 beers and those didn’t come until we were basically ready for the check. This is our 3rd time there and it was probably the worst time. The guy who brought out the food was super nice and told us the brown rice was unlimited since our server did not tell us that.
   

   P.F. Chang's - Saint LouisResponded on March 4, 2019

   We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!
   

   Is this helpful?

10. AH

    AmandaH

    St. Louis3 reviews

    5.0

    Dined on February 15, 2019

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was delicious
    

    • 
    • 
    • 

    Is this helpful?