P.F. Chang's - Rochester Hills

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1. H

   Hoops

   Detroit

   9 reviews

   vip
   3.0

   9 reviews

   Dined 7 days ago

   overall3food4service3ambience3

   Staff do not seem to be well trained. From the front desk to the servers. The restaurant was nit busy, probably less than 25% of tables in use, yet servers were not on top on things.

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2. AK

   AnshulK

   Detroit

   3 reviews

   2.0

   3 reviews

   Dined on November 10, 2022

   overall2food5service1ambience5

   Service was really bad. The server was new and not trained at all. We were three of us for the business meeting and he did not take the drinks order from one of us. He also got us a wrong dish for one of my clients. It was not only disappointing but was embarrassing also. Food was great like always. Please train this server. I don’t think it was his fault but he should have been trained well. Thanks much.

   Report
3. J

   Jackiemarie

   Detroit

   13 reviews

   vip
   3.0

   13 reviews

   Dined on March 19, 2022

   overall3food3service3ambience2

   The music was so loud you have to scream for others to hear you. Our waiter couldn’t hear us. We asked multiple times they have the music turned down. All you could hear was everybody’s voices throughout the restaurant because everyone was so loud talking because no one could hear each other. The food was OK lack flavor. Won’t go again

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4. OT

   OpenTable Diner

   Detroit

   2 reviews

   4.0

   2 reviews

   Dined on March 19, 2022

   overall4food4service2ambience4

   The wait staff was very short with us and did nothing to make us feel welcomed. She was not pleasant either - could be she was having a bad night but we felt it. The food was not served together and several items were forgotten. There was a 30 min delay from the first person to be served to the rest of our party. The food was good but we will do take out next time

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5. l

   luv2eat

   Detroit

   24 reviews

   vip
   4.0

   24 reviews

   Dined on March 19, 2022

   overall4food3service5ambience4

   I had the Singapore Street noodles and while the dish was good, I was disappointed in the lack of vegetables, which seemed more like they came out of a cole slaw bag. Not just PF's but I've noticed other restaurants skimping on their portions and ingredients. I just won't order that dish next time, but I do enjoy the food overall.

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6. f

   familygettogether

   Detroit

   14 reviews

   5.0

   14 reviews

   Dined on May 29, 2021

   overall5food5service5ambience5

   You typed: "Did you know PF Chang’s no longer accepts your reservations? So even though I made one with you, it wasn’t valid when I got there. "

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7. OT

   OpenTable Diner

   Detroit

   4 reviews

   4.0

   4 reviews

   Dined on May 7, 2021

   overall4food3service4ambience3

   They did not have my reservation when I arrived. Said they do not take Open Table reservations any longer. I was able to get a table.

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8. DM

   DrMichaelJ

   Chicago

   6 reviews

   vip
   4.0

   6 reviews

   Dined on May 4, 2021

   overall4food5service4ambience5

   Prices here are a little high but it’s good.

   Report
9. OT

   OpenTable Diner

   Detroit

   7 reviews

   vip
   4.0

   7 reviews

   Dined on November 9, 2020

   overall4food5service4ambience4

   Overall it was a positive experience. My issue with the restaurant is that it is too expensive for what is being provided. Otherwise, P.F. Chang’s is a reliable choice.

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10. BB

    BenB

    Detroit

    1 review

    5.0

    1 review

    Dined on October 7, 2020

    overall5food5service5ambience5

    Good experience. No complaints.

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11. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined on September 27, 2020

    overall1food1service5ambience5

    Everything was good except the food. Spring rolls were good but sesame chicken & orange peel chicken not so much. One in somersetv

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12. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on September 6, 2020

    overall1food1service1ambience1

    Dirty table ... slow...cold food

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13. MS

    MatS

    Detroit

    10 reviews

    vip
    5.0

    10 reviews

    Dined on August 31, 2020

    overall5food5service5ambience5

    Mike the bartender was attentive and did a great job!

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14. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on March 8, 2020

    overall4food4service4ambience4

    Met up w-another couple

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15. JC

    JenniferC

    Milwaukee

    2 reviews

    4.0

    2 reviews

    Dined on March 1, 2020

    overall4food3service2ambience3

    Lettuce wraps tasted burnt, service was not great (wait staff seemed preoccupied with other things) and the quality of the food was average.

    P.F. Chang's - Rochester HillsResponded on March 8, 2020Sorry to see your experience wasn’t what we had hoped it would be! If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

    Report
16. c

    christinew

    Detroit

    26 reviews

    vip
    5.0

    26 reviews

    Dined on February 27, 2020

    overall5food5service5ambience5

    This was the first time i have been here since the menu change. Lettuce Wraps are still on the menu so all is well!! Service was good and friendly and when something wasnt quite rifht we were addressed by a chef and it waz corrected without hesitation. Clean table and area.

    P.F. Chang's - Rochester HillsResponded on March 8, 2020Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

    Report
17. GR

    GregR

    Detroit

    5 reviews

    4.0

    5 reviews

    Dined on February 22, 2020

    overall4food5service5ambience4

    Excellent food. Great family place. Highly recommend.

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18. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on February 16, 2020

    overall3food4service3ambience3

    Good food, like always, but the hostess said they had “too many reservations” which is why they didn’t seat us until after 7:20 for a 7:00 reservation.

    Report
19. CW

    ChristianW

    Detroit

    1 review

    3.0

    1 review

    Dined on February 15, 2020

    overall3food3service1ambience3

    Had a reservation for 2 at 6:30. Didn’t get a table until 7:15

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20. OT

    OpenTable Diner

    Detroit

    1 review

    2.0

    1 review

    Dined on February 8, 2020

    overall2food4service2ambience3

    The hostess was extremely rude. There were many tables available and we asked for a different table. She wouldn’t accommodate us and was very rude.

    Report
21. B

    Breiz22

    Detroit

    9 reviews

    4.0

    9 reviews

    Dined on February 6, 2020

    overall4food5service4ambience4

    Nice place. food were good and the crew very pleasant

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22. OT

    OpenTable Diner

    Detroit

    8 reviews

    vip
    3.0

    8 reviews

    Dined on February 1, 2020

    overall3food3service4ambience3

    Surprisingly average tasting food considering the menu. Hoping to taste some authenticity, but sadly they appear to not hire quality chefs.

    Report
23. M

    Mutt004

    Detroit

    10 reviews

    4.0

    10 reviews

    Dined on February 1, 2020

    overall4food2service3ambience4

    Potsticker app was burnt on arrival, was sent back Chang’s spicy chicken was flavorless, no heat whatsoever.

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24. HM

    HockeyMomOf2

    Detroit

    45 reviews

    vip
    4.0

    45 reviews

    Dined on January 23, 2020

    overall4food5service3ambience3

    Great food, server was sweet - but, a lot of issues with using the PF Chang rewards. It was quite frustrating.

    Report
25. J

    Jrh98

    Caribbean

    15 reviews

    5.0

    15 reviews

    Dined on January 12, 2020

    overall5food5service5ambience4

    It was excellent. We split the Mongolian beef and changs chicken and it was delicious. (Our personal favorites). Service was excellent. A good night on a crummy weather day.

    P.F. Chang's - Rochester HillsResponded on January 18, 2020Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

    Report
26. OT

    OpenTable Diner

    Detroit

    20 reviews

    4.0

    20 reviews

    Dined on January 4, 2020

    overall4food4service5ambience4

    Too noisy to talk with friends (we are seniors). Food was good, esp the crunchy mandarin salad and the salmon. Friends had the fab Mongolian beef. Chicken & shrimp with curry dish was a bit too soupy. GREAT service! Special treat for the birthday girl was a nice touch.

    P.F. Chang's - Rochester HillsResponded on January 12, 2020Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

    Report
27. OT

    OpenTable Diner

    Detroit

    5 reviews

    5.0

    5 reviews

    Dined on December 29, 2019

    overall5food5service5ambience5

    We had a great dinner ! Great food and the service was great, the bill also came back way cheaper than we expected !

    P.F. Chang's - Rochester HillsResponded on January 12, 2020Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

    Report
28. JZ

    JanetZ

    1 review

    3.0

    1 review

    Dined on December 27, 2019

    overall3food3service3ambience5

    Ramen doesn't look anything like pictured. Mostly broth. Maybe this was a fluke. I might try it again.

    P.F. Chang's - Rochester HillsResponded on January 12, 2020We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

    Report
29. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on December 27, 2019

    overall2food2service2ambience4

    It was a beautiful location but once we were seated, it all ended. The order was wrong. My husbands steak was burned and it was $70. I don’t mind paying that for a nice dinner but....not burnt food

    P.F. Chang's - Rochester HillsResponded on January 12, 2020We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

    Report
30. LM

    LynneM

    Las Vegas

    1 review

    2.0

    1 review

    Dined on December 24, 2019

    overall2food4service1ambience3

    We had reservations and were seated bit early as the place was not busy yet. But then we waited almost an hour for our food. We were told that the takeout and catering orders took precedence over the seated guests. We would have done better to call in a carryout to be delivered to our table! And although our waitperson stopped to explain several times, she never refilled our waters/pops until we asked finally. That's my second time there since they first opened but it will be my last.

    P.F. Chang's - Rochester HillsResponded on January 12, 2020We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

    Report
31. DD

    DanielDeM

    Detroit

    30 reviews

    vip
    1.0

    30 reviews

    Dined on December 15, 2019

    overall1food3service3ambience3

    The restaurant staff and kitchen was completely overwhelmed with carry out order promotion that swamped the kitchen and food was taking 1.5 hours to come out. I never received my entrée and the appetizer arrived at the end before I cancelled the rest of our meal. Terrible evening.

    Report
32. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on December 8, 2019

    overall3food4service3ambience4

    Super long wait for food. Brought things out at wrong time. Drink made wrong. Appetizers came out at different times. Egg rolls I ordered with dinner came out 25 minutes before meal. No mention of birthday, etc. Disappointing

    Report
33. DL

    DawnL

    Detroit

    3 reviews

    2.0

    3 reviews

    Dined on December 5, 2019

    overall2food1service1ambience3

    When we arrived we waited for 5 mintues before someone sat us and once sat, it was another 10 mintues before someone greeted us at our table. The service continued to be lack luster through the meal. The food wasn't much better - arrived cold. Disappointing experience.

    Report
34. R

    Robert

    Detroit

    10 reviews

    4.0

    10 reviews

    Dined on December 1, 2019

    overall4food4service5ambience4

    Food and service were both good. Only issue we had was the amount of time for the food to come out of the kitchen.

    Report
35. NW

    NaderW

    Detroit

    2 reviews

    3.0

    2 reviews

    Dined on November 24, 2019

    overall3food4service3ambience4

    Long waits. Before sitting. After sitting.

    P.F. Chang's - Rochester HillsResponded on November 26, 2019Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

    Report
36. OT

    OpenTable Diner

    Detroit

    1 review

    2.0

    1 review

    Dined on November 23, 2019

    overall2food2service3ambience2

    Appetizer was cold. Whole evening was slow, but my daughters meal was not brought out til rest of table was already done. Our second poor experience at this location. Manager came over and seemed very insincere. Won’t go back for a third strike.

    P.F. Chang's - Rochester HillsResponded on November 26, 2019We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

    Report
37. SK

    SteveK

    Las Vegas

    4 reviews

    3.0

    4 reviews

    Dined on November 19, 2019

    overall3food4service3ambience2

    Some issues this time They were out of Coke Food was slow to come out Temperature of the restaurant was chilly. Had to wear my coat.

    P.F. Chang's - Rochester HillsResponded on November 26, 2019Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

    Report
38. PW

    PhilW

    Detroit

    6 reviews

    vip
    3.0

    6 reviews

    Dined on November 16, 2019

    overall3food4service4ambience3

    Check in process was chaotic. They were running a 20% take out special and the kitchen couldn't handle it. Never should have accepted our reservation. Waited a very long time for our food order. Maybe an hour. They apologized a lot but clearly management was unprepared. If properly informed, we would have gone somewhere else.

    P.F. Chang's - Rochester HillsResponded on November 26, 2019We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

    Report
39. s

    steakems

    Las Vegas

    13 reviews

    1.0

    13 reviews

    Dined on November 14, 2019

    overall1food1service1ambience1

    Bad service. Place was cold. Food was cold

    P.F. Chang's - Rochester HillsResponded on November 15, 2019We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

    Report
40. SB

    SueB

    Detroit

    10 reviews

    2.0

    10 reviews

    Dined on November 10, 2019

    overall2food3service1ambience4

    The food tasted very good, but it was served cold. Not only was it served cold, it took forever for us to get it. We were in the restaurant for 2 hours. We waited for a long time to get our appetizer, Then another long wait for soup and finally another wait for cold entrees. There was at least 30 minutes between each course. We complained to the waitress but did not want to wait even longer to get it replaced. This is the second consecutive bad experience at P.F. Chang. The other was at Partridge Creek. It was also a slow service, cold food issue. In both cases, the excuse was that they were too busy. That is a staffing problem that should not become a customer’s problem. It’s a very poor excuse. What we would like is a commitment that you will investigate the reasons that you are always “too busy”. You should be able to serve a full restaurant, or reduce the number of seats to the amount that can be serviced properly. How often do you think customers will return when the trend has been slow, cold food?

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