P.F. Chang's - Palo Alto

3.6
95 Reviews
$30 and under
Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 95 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.6based on all time ratings
3.7
food
3.5
service
3.5
ambience
3.5
value
Noise · Moderate
60% of people would recommend it to a friend
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OT
OpenTable Diner
Central Coast
1 review
Dined on March 5, 2020
Overall5food5service5ambience5

Excellent! The food really good! Great service and food.

P.F. Chang's - Palo Alto
Responded on March 17, 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

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t
viptideview
San Francisco
12 reviews
Dined on February 28, 2020
Overall4food4service5ambience3

Food is consistently of good quality. New things are added frequently.

P.F. Chang's - Palo Alto
Responded on March 8, 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

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MM
vipMoMo
San Francisco
9 reviews
Dined on February 25, 2020
Overall5food5service5ambience4

Very nice, respectful and proficient waiter. The food was very good also.

P.F. Chang's - Palo Alto
Responded on March 8, 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

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BT
BeeTee415
San Francisco
20 reviews
Dined on February 15, 2020
Overall3food4service3ambience3

First impressions can't be changed and the host looked miserable. No smile, no welcome to P.F. Chang's, no nothing. We had never been to a P.F. Chang's before and he certainly didn't make us feel welcome. We were about 10 minutes early for our reservation and were told we would have to wait, even though the restaurant was less than half full. Our server was Anthony, and he was very nice, knowledgeable and did his best to take great care of us, but we felt he may have been held up by the back of the house. Took quite a while to get a Mai-tai from the bar. The food was excellent, though the Pepper Steak had too much sauce, and too sweet. Overall, it was a great value. We ate well and still had plenty of leftovers for tomorrow. We will definitely return, but your host/hostess definitely needs a friendlier face.

OT
OpenTable Diner
San Francisco
3 reviews
Dined on February 14, 2020
Overall1food2service1ambience1

Very poor service

EN
EvaN
San Francisco
4 reviews
Dined on February 14, 2020
Overall5food5service5ambience5

Great service and great food, we had a great time. Highly recommend

CB
CatB
1 review
Dined on January 31, 2020
Overall1food2service1ambience1

Slow service. 30 minutes to get drinks, 1 hour to get food. Not all food came and we cancelled it. Food that did came was not great.

h
viphelen
San Francisco
44 reviews
Dined on January 26, 2020
Overall4food4service5ambience4

Food was great, service good & professional. The staff at the front door needs customer service training

JS
vipJSG00
San Francisco
38 reviews
Dined on January 25, 2020
Overall4food4service5ambience3

Will be returning.

OT
vipOpenTable Diner
New York Area
1 review
Dined on January 20, 2020
Overall1food3service1ambience1

Took family out to celebrate wife’s birthday. Waiter forgot to bring water, my wife’s beer, my mustard for soup, and lo neon entree. Food was brought cold. Then charged us for lo Mei. Place was 3/4 empty but waiter never came by. Worst service ever.

Plus told them through opentable it was my wife’s birthday. Never heard a peep. Two days prior I took wife and myself out to celebrate her birthday just the two of us. Sent through opentable app note was birthday celebration. Unreminded they brought a piece of complementary cheesecake. That place was classy. Not pf Chang.

BA
vipBayAreaEater
San Francisco
3 reviews
Dined on January 11, 2020
Overall2food3service1ambience2

Waiter didn’t write anything down and had to return to the table at least three times to confirm what we ordered. He brought the wrong glass of wine multiple times and ultimately we declined the glass as it was brought to us after we had finished the meal. The appetizer was brought after the main courses. On a positive note, the food met our expectations for a PF Changs.

P.F. Chang's - Palo Alto
Responded on January 20, 2020

Sorry to see your experience wasn’t what we had hoped it would be! If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

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WG
vipWGJCJ
San Francisco
24 reviews
Dined on January 7, 2020
Overall1food1service2ambience1

Come here often but things have changed recently including the cheap plastic laminated menus. P.F. Chang’s is transitioning from a upscale Chinese restaurant to an average everyday Chinese Denny’s. Soup came out super salty and lukewarm, waiter apologize as he found out that they would have to prepare a new batch and it would take 30-45 minutes. Receptionist was unfriendly and did not greet the customers. Restaurant was half empty and they had two people in the reception area talking and laughing at each other. Sad future for this restaurant!

P.F. Chang's - Palo Alto
Responded on January 11, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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C
Cedarman
Portland
1 review
Dined on December 31, 2019
Overall3food3service2ambience1

Have always enjoyed PF's but this time was very disappointing. Food was mediocre. Our server was good; the restaurant was cold inside with cool air blowing down on us. However the biggest drawback was super loud music that didn't fit the ambiance of the place at all - loud techno. I asked several times if it could be turned down a little and our server said she had talked to the manager and it would be turned down - but that never happened. We won't be back.

P.F. Chang's - Palo Alto
Responded on January 11, 2020

We are sorry to hear about your experience. We will share it with our team. If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

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SH
SusanH
San Francisco
7 reviews
Dined on December 27, 2019
Overall2food2service3ambience2

Haven’t been in a long time, smaller menu and many of the favorites no longer available. The Mongolian Beef was tough a huge disappointment. Service was slow, prices high for quality of food! I usually never complain but I think this was my last dinner at P F Chang’s , how sad!

P.F. Chang's - Palo Alto
Responded on January 11, 2020

We are sorry to hear about your experience. We will share it with our team. If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

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K
vipKristiina
San Francisco
20 reviews
Dined on December 21, 2019
Overall1food1service1ambience1

What a disappointing dinner! Have been here for years and everything was always outstanding. NOT THIS DINNER!!!! Unprofessional guy bringing us to table that looked very disheveled. Menu HUGE disappointment as they have gotten rid of many dishes. When I asked the waiter about items I usually order he seemed to have no clue what I was talking about. Dishes came out fast but the taste was not outstanding as it has been in the past. As we began eating our dinner the waiter ran up to our table and asked if we wanted dessert or just the bill...really during first five min. of eating? When he did bring the bill he brought just the piece of paper (no folded book it should come in) and NO PEN.
I will not be returning to PF Changs!!!!!

P.F. Chang's - Palo Alto
Responded on January 18, 2020

We are sorry to hear about your experience. We will share it with our team. If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

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OT
OpenTable Diner
San Francisco
1 review
Dined on December 20, 2019
Overall3food3service3ambience3

Even though we had a Reservation, we waited almost 20 minutes to get a table. When we arrived the Host said 3 minutes, and after 15 minutes he said there are a lot of Reservations.

Our waiter disappeared after taking our order. Later someone else had to stop by and retake our order.

Overall my wife was very upset with the whole experience, which ruin the evening out.

OT
OpenTable Diner
San Francisco
2 reviews
Dined on December 15, 2019
Overall1food1service1ambience2

Food was cold. Restaurant made me wait 30 minutes to be seated even though I had made a reservation. There was plenty of people but was told that a lot of their staff was on break which is why I couldn’t be seated.

ES
ElaineS
1 review
Dined on December 14, 2019
Overall3food2service3ambience4

Food wasn’t up to par. Salad and fried rice lacking in flavor, crispy honey chicken was undercooked (could taste the batter), and not even close to being crispy.

NE
NancyE
San Diego
1 review
Dined on November 27, 2019
Overall3food3service1ambience1

We walked in at 6:15 for a 6:30 reservation and the host rudely told us that we were too early and he had other people to seat ahead of is. Strike one. The table they sat us at was next to a messy and disorganized bus station where the waiters and Manager had loud conversations with inappropriate language. Strike two. We asked our waiter and another waiter for clean silverware after our first sets had been cleared away with the appetizers. Both said they would be right back, but neither returned. We finally ended up stealing silverware from a neighboring table. Strike three.

Very disappointed with this visit. The service and was slow, inattentive and at times outright rude. The bathrooms and bus stations were dirty.

We’ve dined at other PF Chang’s and have always received great service. This location has always been below average compared to the Walnut Creek or Pleasanton locations, but this may very well be our last visit ever to this location. Very surprising given that it is at the Stanford Mall which is an upscale shopping area - one would think that the service would be set to a higher standard.

I worked in the restaurant industry for over a decade and the lack of hospitality that we experienced was appalling. I blame the managers, who we witnessed having a very heated argument in plain view and within earshot of guests. They obviously were not concerned about appearances and have filled their staff with apathetic individuals who clearly dislike their jobs.

OT
OpenTable Diner
San Francisco
2 reviews
Dined on November 26, 2019
Overall5food5service5ambience5

Thank you for the delicious food! We enjoyed our time very much.

P.F. Chang's - Palo Alto
Responded on November 30, 2019

Thanks for sharing your feedback with us! We hope to see you soon!

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OT
OpenTable Diner
San Francisco
1 review
Dined on November 23, 2019
Overall4food5service5ambience5

We had a reservation for lunch. Upon arrival I told the host at least twice that I have a rear and I gave him my name. He completely ignored that and in fact indicated to Open Table that I failed to show up for my reservation. Fortunately Open Table reaches out to me to confirm and in the end credited me for the reservation. Also, the table was sticky. They should clean the tables so that they aren’t sticky. The food was great and so was our server.

P.F. Chang's - Palo Alto
Responded on November 25, 2019

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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BH
BingH
1 review
Dined on November 19, 2019
Overall3food4service1ambience2

Food is okay, but the service was poor and lacking. Our appetizer plates were not removed from the table at all, and we had to stack our dinner plates on the side ourselves to make room for dessert plates.

P.F. Chang's - Palo Alto
Responded on November 25, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
vipOpenTable Diner
San Francisco
5 reviews
Dined on November 10, 2019
Overall1food1service2ambience1

We came in to celebrate my fathers birthday on Sunday night. I had made a reservation the morning of through open table. We arrived and the very unprofessional condescending host told us that our reservation did not exists. It’s ridiculous to walk into a restaurant where you expect to be greeted with pleasure, yet the host is a rude and obviously hates his job. Come on now the host face you see, you only have 1 opportunity to make a first impression! I pretty much tried to explained to him that every time I make a reservation through open table they always give the same response that my reservation does not exist. I had to physically show him through my phone the reservation. He again repeated rudely he was trying to help me and he would sit me. He told me as if he was doing me a favor even though I had a valid reservation. Finally we got sat. From there on everything went down hill. The server was taking our order on a bar napkin. Drinks took for ever !!! Appetizers were running on 30 minutes, they came out cold, the server never brought out one of the sushi rolls. The food took forever. The food was COLD. The dipping sauces for the kids meals came out 5 minutes later which made the food colder. My daughters food was forgotten. By the time her food came out we were all done eating Meanwhile the server kept on getting more tables as if he could handle it. No one ever approached the table to see if everything was going good. We were so disappointed we couldn’t wait to pay to Never go back. As we got up some of our kids went into the restroom to wash their hands. Their was a screaming fight going on with the kitchen and the food runners . Btw the area where the rice maker sits is a disaster!!! it looks messy, dirty, unorganized and if I were to have seen it prior to sitting , I would have not dined there. Such a bummer that such a big corporation is being ran into the ground. your in a affluent neighborhood get on your A game.

P.F. Chang's - Palo Alto
Responded on November 13, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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IH
IreneH
San Francisco
2 reviews
Dined on November 1, 2019
Overall1food2service4ambience4

Not recommending at this time. We had a 6:00 reservation and arrived at ten to six. They ignored us a the front desk. We waited over five minutes to be recognized. The greeter checked for our reservation and said we did not have one. Fortunately, I brought a printout. We waited another fifteen minutes before being seated. We had requested a booth but were sat at a table. The next table had a booth a we moved to that one and they let us. No one waited on us for another fifteen minutes. We had no water, dishes or anything. Our waiter, Hugo, was trying very hard and took our drink and appetizer order. We received the appetizers (potstickers) around ten minutes later and they were cold. We did not get our drinks for another ten minutes. Apparently Happy Hour overwhelmed the two bartenders. It was downhill from there. We noticed other diners with the same bar problems. We did order food and when it arrived it wasn't up to the usual standards. Portions seemed smaller and the taste wasn't quite the same. We did order a second drink each. Jack Daniels, Red Wine, and a Beer. On the first order a White Wine was delivered but kept, otherwise I wouldn't have had anything. We finished our dinner and ordered a Birthday desert which had been requested through Open Table but not recognized. When we finished dessert, our drinks arrived. Hugo who was very caring throughout this comped the drinks and cold appetizer. It will be a long while before we return to the Palo Alto P.F. Chiangs.

TJ
TraceyJ
San Francisco
2 reviews
Dined on October 26, 2019
Overall3food3service3ambience3

I hadn’t been here in a while and was disappointed. The man with the two tone hair was less than welcoming upon walking in the door. Prices have gone up in portion sizes have gotten a lot smaller. Our waitress was friendly and hard working. Soap dispenser in the bathroom was broken. The two tone haired host was busy talking to one of the waitresses when we left. No goodbye was offered. I don’t think I will be back anytime soon.

OT
OpenTable Diner
San Francisco
4 reviews
Dined on October 26, 2019
Overall5food4service5ambience4

The food is always good. But this time the beef with broccoli was off the mark. The beef was dry and a little chewy. Very disappointed.

UT
vipUsTwo
San Francisco
21 reviews
Dined on October 3, 2019
Overall2food2service1ambience3

Food was cold. Server brought entrees just a few minutes after our starters were delivered.
Server was very hard to find. If we wanted something we were out of luck. He didn’t seem to care
about our table at all. He probably doesn’t like his job.

First time we have had a poor situation at dinner here. We have been coming for several years.

P.F. Chang's - Palo Alto
Responded on October 19, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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OT
vipOpenTable Diner
San Francisco
1 review
Dined on September 27, 2019
Overall1food3service1ambience1

They don’t honor an Opentable reservations made made less than two hours ago even though Opentable accepts it and shows as valid. Seriously??? Asked they host to figure that out with Opentable somehow, he just rolls his eyes...

Food took forever, and then they brought one wrong entree, and wrong rice. Service was slow too. Spent two hours there, ouch... The emptier the place got, the slower the service. Waited for check, etc... Food was good though...

We like PF Chang’s, but this location doesn’t seem well run, or whatever went wrong there that night...

P.F. Chang's - Palo Alto
Responded on October 2, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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BS
BruceS
1 review
Dined on September 27, 2019
Overall4food4service4ambience5

This reservation didn't work for me. When I arrived at P.F. Changs they said they didn't honor OpenTable reservations. We had to wait 20 minutes for a table.

P.F. Chang's - Palo Alto
Responded on October 2, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
OpenTable Diner
San Francisco
1 review
Dined on September 14, 2019
Overall5food5service2ambience4

Great food but service was beyond slow. I will definitely be back, despite the hiccup in service

OT
vipOpenTable Diner
New York Area
15 reviews
Dined on September 13, 2019
Overall1food1service1ambience1

I’ve been to PFChang’s before in other states and always loved it. This one was terrible in everything. Will never be back.

M
vipMaried
San Francisco
16 reviews
Dined on September 4, 2019
Overall4food4service4ambience4

Wonderful sesame Chicken.

C
Caroline
New York Area
5 reviews
Dined on September 1, 2019
Overall3food3service3ambience2

We went to PF Changs since we love it so much on the East Coast but wasn't as good on the West Coast! We're just gonna think our chefs are better where we come from! Sorry Cali!

P.F. Chang's - Palo Alto
Responded on September 9, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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KG
vipKeeloG
Central Coast
5 reviews
Dined on August 24, 2019
Overall5food5service3ambience5

We were disappointed that we made a reservation to be told we had a 30 minute wait due to short staffing and Open Table should’ve not allowed us to make the reservation. With that said, we decided to sit at the bar and the food was amazing.

P.F. Chang's - Palo Alto
Responded on August 30, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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SR
SiddharthReddyP
San Francisco
2 reviews
Dined on August 6, 2019
Overall2food3service2ambience4

When arrived, they told us that open table reservations are not available. Food was okay, Ambience is good, and service was poor. For some reason, this PF Chengs location was mediocre and didn’t satisfy our expectations. Will not recommend to my friends and family if food and service is their top priority.

P.F. Chang's - Palo Alto
Responded on August 8, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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S
Swissified
San Francisco
1 review
Dined on August 5, 2019
Overall2food3service3ambience2

The hostess was very disengaged which set us off on wrong foot. Tables weren’t very clean. Overall ambience was poor.

M
vipMinnie
San Francisco
1 review
Dined on August 4, 2019
Overall1food3service1ambience4

I booked 2:15pm slot entering the restaurant at 1:55pm because the system showed me the 2:15pm,2:30pm,2:45pm and etc slots are available to book.
Our table was provided at 2:30pm after a few times of asking if we can grab a table.

I was kindly notified by one server that open table booking does not guarantee the reserved time unless it is made at least 2hour prior to the dining time which means I had to book before 12:15pm to be dining at 2:15pm. I have been using the open table over the last 2yrs and visiting as many places as I enjoyed using for business group/family/personal experiences though I never heard of such restriction before.

I did not do anything wrong by securing available dining time while the system enabled me to do so and was still told to be waiting due to the server's decision. if this is the case, there seems no fair reasons of using open table when a server can decide customer's waiting time or the system is not in sync up with the real time waiting time. I have been utilizing the open table app and always satisfied with experiences. today's experience was a big turn off.

P.F. Chang's - Palo Alto
Responded on August 8, 2019

Thanks for this feedback. We'll be sure that your comments are shared with our leadership team. We're sorry that this was your experience and hope that you'll be back soon for a better experience. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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P
vipPeninsulalife
San Francisco
25 reviews
Dined on July 31, 2019
Overall5food5service5ambience5

Love this place! Great food. Open late and quieter later. I had the sidewalk noodles and I loved them. Fun!

P.F. Chang's - Palo Alto
Responded on August 8, 2019

Thanks for sharing your feedback with us! We hope to see you soon!

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MG
vipMaggieG
St. Louis
6 reviews
Dined on July 30, 2019
Overall2food1service4ambience3

Ordered the kids chicken with honey sauce a side of fruit and a side of broccoli. There was a piece of very undercooked chicken (thankfully I caught it since he is 2.5 yrs old and still needs his food cut up) and the fruit had already turned and looked inedible. The waiter was great and did not charge us for the kids meal, but overall the quality control of the food is quite concerning. My son could have gotten very ill from eating raw chicken. Not likely to return to this location.

P.F. Chang's - Palo Alto
Responded on August 8, 2019

Thanks for sharing this. We're sorry to see that your visit was not a good one! We'll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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MS
MaryS
San Francisco
16 reviews
Dined on July 20, 2019
Overall5food5service5ambience5

Pf Changs was very good tonight. we just wanted to go out for an easy dinner and it was perfect. the food was delicious and our waiter, Paulo, was very attentive.

FAQs

You can order delivery directly from P.F. Chang's - Palo Alto using the Order Online button. P.F. Chang's - Palo Alto also offers takeout which you can order by calling the restaurant at (650) 330-1782.

P.F. Chang's - Palo Alto is rated 3.6 stars by 95 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.