P.F. Chang's - Palo Alto

3.7
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68 Reviews
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$30 and under
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Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 68 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
3.7
food
3.5
service
3.7
ambience
3.5
value
Noise · Moderate
71% of people would recommend it to a friend
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UT
San Francisco
21 reviews
Dined on October 3, 2019
Overall 2food 2service 1ambience 3

Food was cold. Server brought entrees just a few minutes after our starters were delivered.
Server was very hard to find. If we wanted something we were out of luck. He didn’t seem to care
about our table at all. He probably doesn’t like his job.

First time we have had a poor situation at dinner here. We have been coming for several years.

P.F. Chang's - Palo Alto
Responded 14 hours ago

We’re sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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OT
San Francisco
1 review
Dined on September 27, 2019
Overall 1food 3service 1ambience 1

They don’t honor an Opentable reservations made made less than two hours ago even though Opentable accepts it and shows as valid. Seriously??? Asked they host to figure that out with Opentable somehow, he just rolls his eyes...

Food took forever, and then they brought one wrong entree, and wrong rice. Service was slow too. Spent two hours there, ouch... The emptier the place got, the slower the service. Waited for check, etc... Food was good though...

We like PF Chang’s, but this location doesn’t seem well run, or whatever went wrong there that night...

P.F. Chang's - Palo Alto
Responded on October 2, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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BS
1 review
Dined on September 27, 2019
Overall 4food 4service 4ambience 5

This reservation didn't work for me. When I arrived at P.F. Changs they said they didn't honor OpenTable reservations. We had to wait 20 minutes for a table.

P.F. Chang's - Palo Alto
Responded on October 2, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
San Francisco
1 review
Dined on September 14, 2019
Overall 5food 5service 2ambience 4

Great food but service was beyond slow. I will definitely be back, despite the hiccup in service

M
San Francisco
15 reviews
Dined on September 4, 2019
Overall 4food 4service 4ambience 4

Wonderful sesame Chicken.

C
New York Area
3 reviews
Dined on September 1, 2019
Overall 3food 3service 3ambience 2

We went to PF Changs since we love it so much on the East Coast but wasn't as good on the West Coast! We're just gonna think our chefs are better where we come from! Sorry Cali!

P.F. Chang's - Palo Alto
Responded on September 9, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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KG
Central Coast
3 reviews
Dined on August 24, 2019
Overall 5food 5service 3ambience 5

We were disappointed that we made a reservation to be told we had a 30 minute wait due to short staffing and Open Table should’ve not allowed us to make the reservation. With that said, we decided to sit at the bar and the food was amazing.

P.F. Chang's - Palo Alto
Responded on August 30, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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SR
San Francisco
2 reviews
Dined on August 6, 2019
Overall 2food 3service 2ambience 4

When arrived, they told us that open table reservations are not available. Food was okay, Ambience is good, and service was poor. For some reason, this PF Chengs location was mediocre and didn’t satisfy our expectations. Will not recommend to my friends and family if food and service is their top priority.

P.F. Chang's - Palo Alto
Responded on August 8, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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OT
1 review
Dined on August 5, 2019
Overall 2food 3service 3ambience 2

The hostess was very disengaged which set us off on wrong foot. Tables weren’t very clean. Overall ambience was poor.

M
San Francisco
1 review
Dined on August 4, 2019
Overall 1food 3service 1ambience 4

I booked 2:15pm slot entering the restaurant at 1:55pm because the system showed me the 2:15pm,2:30pm,2:45pm and etc slots are available to book.
Our table was provided at 2:30pm after a few times of asking if we can grab a table.

I was kindly notified by one server that open table booking does not guarantee the reserved time unless it is made at least 2hour prior to the dining time which means I had to book before 12:15pm to be dining at 2:15pm. I have been using the open table over the last 2yrs and visiting as many places as I enjoyed using for business group/family/personal experiences though I never heard of such restriction before.

I did not do anything wrong by securing available dining time while the system enabled me to do so and was still told to be waiting due to the server's decision. if this is the case, there seems no fair reasons of using open table when a server can decide customer's waiting time or the system is not in sync up with the real time waiting time. I have been utilizing the open table app and always satisfied with experiences. today's experience was a big turn off.

P.F. Chang's - Palo Alto
Responded on August 8, 2019

Thanks for this feedback. We'll be sure that your comments are shared with our leadership team. We're sorry that this was your experience and hope that you'll be back soon for a better experience. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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P
San Francisco
22 reviews
Dined on July 31, 2019
Overall 5food 5service 5ambience 5

Love this place! Great food. Open late and quieter later. I had the sidewalk noodles and I loved them. Fun!

P.F. Chang's - Palo Alto
Responded on August 8, 2019

Thanks for sharing your feedback with us! We hope to see you soon!

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MG
St. Louis
2 reviews
Dined on July 30, 2019
Overall 2food 1service 4ambience 3

Ordered the kids chicken with honey sauce a side of fruit and a side of broccoli. There was a piece of very undercooked chicken (thankfully I caught it since he is 2.5 yrs old and still needs his food cut up) and the fruit had already turned and looked inedible. The waiter was great and did not charge us for the kids meal, but overall the quality control of the food is quite concerning. My son could have gotten very ill from eating raw chicken. Not likely to return to this location.

P.F. Chang's - Palo Alto
Responded on August 8, 2019

Thanks for sharing this. We're sorry to see that your visit was not a good one! We'll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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MS
San Francisco
10 reviews
Dined on July 20, 2019
Overall 5food 5service 5ambience 5

Pf Changs was very good tonight. we just wanted to go out for an easy dinner and it was perfect. the food was delicious and our waiter, Paulo, was very attentive.

c
San Francisco
120 reviews
Dined on July 15, 2019
Overall 5food 5service 4ambience 3

Did not like the manager telling tales.
Our waiter placed our order and our appetizer did not arrive until our meal was almost finished. Our original was given to another table.
I actually could see our waiter go to the food pick up station area at least 3 times.
The manager needs better skills as he blamed the waiter.

m
San Francisco
1 review
Dined on July 15, 2019
Overall 2food 3service 1ambience 3

food was ok, but the service was really bad. the place was practically empty yet they still took 30 minutes to get the food out.

OT
San Francisco
1 review
Dined on July 7, 2019
Overall 4food 4service 3ambience 3

First time at this PF Changs, food and value was good.

l
San Francisco
1 review
Dined on June 18, 2019
Overall 3food 4service 2ambience 3

The food was good as usual; however, they were short staffed and we did not get the best service.

OT
San Francisco
1 review
Dined on June 17, 2019
Overall 2food 5service 2ambience 3

The food was amazing, it wasn’t super long of a wait but the drinks did take long. The waiter did mention that the bartender was a bit behind so that’s understandable, Service was okay, not like WOW but fair. Overall it was an okay experience. One thing i do suggest is that the staff in the back should keep their music to a minimum enough for them to hear. It wasn’t near closing time and i was able to hear the entire track word for word. I didn’t mind it but im sure others did.

A
Las Vegas
6 reviews
Dined on June 12, 2019
Overall 3food 3service 4ambience 3

This place strikes me as fly-over USA's version of what a restaurant that serves Asian cuisine should be. I wouldn't avoid it but I certainly would not recommend it. It's where she wanted to go so that's where we went.

P
San Francisco
2 reviews
Dined on June 8, 2019
Overall 5food 4service 5ambience 5

Nice place for lunch with friends and family with many menu choices!

TM
Philadelphia
12 reviews
Dined on May 14, 2019
Overall 2food 3service 4ambience 1

What once used to be a restaurant with a lively, upscale ambience is no longer.
The food was very good, but ambience, and disorganization of restaurant And cleanliness are issues.
Second ty to dine here, and had To wait , even tho many tables were available but there’s a disorganized but friendly maitre’d that leaves tables uncleared and a messy sight.
Our food and drinks were delicious, and the waiter was good.
We liked the calorie numbers put on the menu. We even liked our eggplant dish and Asian Cesar salad, but would not return as the fresh, modern, sleek exterior doesn’t match with the interior.

P.F. Chang's - Palo Alto
Responded on May 19, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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SM
San Francisco
6 reviews
Dined on May 12, 2019
Overall 1food 1service 1ambience 1

Horrible service, dirty windows and bathroom, really disappointed. We will never be back and we will tell all our friends!

P.F. Chang's - Palo Alto
Responded on May 19, 2019

Thanks for sharing this. We're sorry to see that your visit was not a good one! We'll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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OT
San Francisco
16 reviews
Dined on May 11, 2019
Overall 5food 5service 5ambience 4

Everyone is very friendly and the dishes are consistently well prepared.

F
San Francisco
13 reviews
Dined on May 7, 2019
Overall 2food 3service 1ambience 2

I had a party of 8 and 5 of us had intestinal issues after.

The service was very slow, especially for drinks from the bar.

Personally, poor/slow service is a deal breaker for me. I may as well stay at home.....

Brenda Roberts

P.F. Chang's - Palo Alto
Responded on May 10, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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C
San Francisco
22 reviews
Dined on April 28, 2019
Overall 5food 5service 5ambience 5

P.F. Chang’s is my favorite Asian American restaurant. All the food is made in house & every dish is fab. My husband thinks their chocolate cake is the best he ever had.
Wish one was closer to SF. Highly recommend.

RO
San Francisco
60 reviews
Dined on April 18, 2019
Overall 4food 5service 5ambience 4

Restaurant sold in March. Food good but web site difficult to contact and not responsive.

f
San Francisco
16 reviews
Dined on April 13, 2019
Overall 4food 4service 4ambience 2

For a very casual ambience, an extensive menu and cocktail list, and food of quite high quality, PF Chang's is a great restaurant.

l
San Francisco
8 reviews
Dined on April 7, 2019
Overall 3food 4service 1ambience 4

The server was pleasant but slow and not efficient. We did not get serving spoons with our dishes. We were told they were out. Finally they gave us serving forks but very difficult to serve dishes with sauces with a fork.
When served a drink did not take away the old drink. took plates off the table after we asked and did not clean the table. Waitress said our appetizer will take longer since someone else took our plate.
food was tasty but service was terrible. Oh, and they were not busy. In fact they made us wait 10-15 minutes past our reservation time although there were quite a few empty tables.

RL
San Francisco
13 reviews
Dined on April 6, 2019
Overall 4food 3service 4ambience 3

Good food. Service was average and the food is good while not spectacular. No real ambiance but it wasn’t too noisy

P.F. Chang's - Palo Alto
Responded on October 2, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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WN
San Francisco
37 reviews
Dined on April 5, 2019
Overall 4food 4service 4ambience 3

The pacing of food and cocktails continues to be less than ideal here, but other than that our celebratory birthday meal was wonderful. The food was all top notch, and the service was friendly and attentive.

c
San Francisco
120 reviews
Dined on March 26, 2019
Overall 5food 5service 5ambience 5

Delightful. Enjoyed returning to this location.
Chicken fried rice was very tasty, the pieces of chicken was a bit over cooked and dry.
Otherwise our shrimp and chicken dishes delicious.

P
San Francisco
3 reviews
Dined on March 25, 2019
Overall 5food 5service 5ambience 5

Tried something new... the Asian Caesar salad! It was so good I plan to go back this weekend. My friend had a bowl with fried shrimp and green beans over fried rice and she loved it as well.

D
San Francisco
28 reviews
Dined on March 22, 2019
Overall 4food 4service 3ambience 3

Service was a little slow despite the restaurant not being overly full. Had the long life noodles with shrimp. Would have been better if shrimp was not deep fried but sauteed with the noodles. Took a while to get our food between appetizers and main course.

SC
San Francisco
3 reviews
Dined on March 22, 2019
Overall 5food 5service 5ambience 5

Our waiter was excellent! He was very friendly and courteous

MD
New York Area
3 reviews
Dined on March 16, 2019
Overall 3food 3service 3ambience 4

I love P.F. Chang’s but this one in PALO ALTO did not live up to expectations. Food was mediocre, service was slow and it was completely empty. Shake Shack next door had a line snaking out the front door - throughout our dinner. Overall, could be better. You should expect more.

JW
San Francisco
30 reviews
Dined on February 22, 2019
Overall 5food 5service 5ambience 4

Tasty food with very good service. Will return.

W
San Francisco
18 reviews
Dined on February 16, 2019
Overall 4food 4service 3ambience 2

We have enjoyed visiting this restaurant many times. We booked via Open Table but still had to wait over 20 min to be seated. The hostess seemed indifferent - there were many empty tables yet lots of parties waiting. The food was great and our server was an awesome lady who had to nudge the bartender to make our drinks because she knew we had been waiting for sometime for them even after she took our order. A more organized cohesive staff would be beneficial.

JS
San Francisco
1 review
Dined on February 16, 2019
Overall 2food 4service 1ambience 4

Our service was horrible. The waiter chose to not write down our order ended up forgetting to bring us things we had asked for when it came time to getting our food she had ordered us something different than we had wanted and forgot to order something we had asked for. We had finished eating and asked for the bill after waiting about 10mins we had to go up to the host stand to get the bill and pay.

P.F. Chang's - Palo Alto
Responded on February 18, 2019

Thanks for sharing this feedback with us. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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OT
Las Vegas
3 reviews
Dined on February 10, 2019
Overall 2food 5service 2ambience 3

Slow service

P.F. Chang's - Palo Alto
Responded on February 18, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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SS
San Francisco
57 reviews
Dined on February 8, 2019
Overall 3food 3service 3ambience 3

PF Changs has been around for a long time and was very popular more than a decade ago.
But that longevity means it has good food and has value for consumers
They pioneered "Lettuce Wraps" and mixing hot sauces table side

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