HORRIBLE , made a reservation and when we arrived they said they didn’t have availability and waiting time would be 1:30 hr.
The waitress said OPEN TABLE and PF CHANGS are not connected and they are not aware of the online reservations.
Next time you book trough OPEN TABLE for PF CHANGS make sure you call the restaurant and confirm , otherwise you’ll waste your time.
Also the waitress could careless and literally didn’t even apologize and tried to accommodate us.
Disappointed is a kind word for our experience.

The portions were HORRIBLE. I’m so disappointed. There was hardly any meat in the Mongolian beef and barely any shrimp in the honey shrimp. I know times are tough, but don’t screw the people who are dining with you

Good overall experience. They didn’t have lemonade for my kids and we received a small bowl of rice. When my kids asked for more, for a 3 persons table, we were told that they didn’t have any made and that it was a being made. 10 minutes later. We asked for our check and left.

No idea how they ran out of rice…

We were there for over two hours and not because we were having a long lazy dinner with drinks. We felt stuck. Our food came out very slowly and one item at a time. Our server was lovely and nice, and seemed very overwhelmed. The food was good but overshadowed by the experience.

Good old PG Changs….

The coconut mojito is amazing

The food was so delicious and the staff was very friendly and respectful. Thank you for having us.

rice was slightly undercooked. ordered Ma -po tofu. very dry. barely any suace / gravy.
lots of pieces of brocolli in both veggie loe mein and tofu.

Food and service was excellent. Pork Dumpling and Asian 5 spice ribs was outstanding. Luncheon size plates were plenty that we had to take the rest home. Also got a take-out. Definitely be back again.

Service was excellent, food was excellent. I would have liked to know that the dish I ordered tends to be very spicy. It would have been nice if the waiter brought that to my attention. Will for certain, I will go again.

The food was so bad . Definitely not the norm. I understand times are weird right now so I will try again. However, it’s not great when pay the full price for less than average - worse than that actually- food.

Valentine's Day

The food was good but our server forgot a bunch of our food and there were a lot of children there on Valentine’s Day so it was quite noisy. I still love PF Chang’s but this wasn’t my favorite experience there.

We always get Mongolia beef honey chicken 2 very tasty dishes also got tempura roll was delicious & chicken fried rice

The food was delicious! They did a great time getting us in on time.

It was awesome. The waitress was awesome and friendly

Went NYE- seems like they were not prepared for takeout orders (that had been placed prior) - who doesn’t know they EVERYONE gets Chinese food on NYE?? Restaurant was understaffed with employees doing more than their fare share but complaining while doing it. Restaurant was filthy, tables not bussed for over an hour! It wasn’t really busy for sit down so not sure why it took so long to clean tables. Heard and saw people waiting over an hour for takeout orders. Food was good, when we finally got it and the right order. Waitress was trying but she was doing too many things at once. Had two food orders delivered to us that were not ours!! All in all restaurant was not managed well (although manager was swarmed all night and very apologetic.) Won’t be going back anytime soon. 😔

It was Christmas Eve during the time of Covid. They did a great job considering everything was going against them!

Had a great meal and wonderful service there the other night. The food at this particular Changs is substantially better than some of their other establishments. And the wait staff was very accommodating and helpful!

Food was great as usual and our server was.suoer nice

Considering that there were very few diners in the restaurant I expected service to be quicker than it proved to be. Food was very good and our waitstaff was very friendly and attentive once we were waited on.

Service is hit or miss at P.F. Chang’s in Natick On Tuesday, Aug18 it was a total miss. I went there for lunch, the hostess sat me at a socially distant booth. It was hardly a busy time in terms of customer volume.

Long story short, I sat there patiently for 12 minutes without a single acknowledgement from a server (no greeting, no water, no place setting, no customary start to a restaurant experience). So I got up and walked out, again without any acknowledgement whatsoever(and enjoyed lunch at California Pizza Kitchen)

Environment felt very different and food didn’t feel very fresh

Good food. Good service. Nothing to write home about but if you are in the mood for some Chinese food a solid option.

We were seated right away but did not receive drink or wine lists or attention from the wait staff for a while. Eventually we did have a waiter come to our table and he did a fine job of serving us. The food was very tasty and included lettuce wraps, Mongolian Beef, and ginger chicken and broccoli.

We went on Valentine's Day and ordered the special dinner for two. My wife's food was outstanding and she is very picky. The steak I ordered was OK, not that great. They messed up my sides by bringing food I told them I was allergic to and did not eat. Not a big deal to take it off the plate, except that I had to and the food was wasted. I might go back and try a different dish.
Having said that, the value of the special meal was good and the portions generous.

Maybe the waiter was new cause he was super slow and the food took like 45 minutes to be ready and we were starving so we didn’t love the service and it’s a shame cause the food was delicious

one waitress for a table of 13? Bar tender messed up drinks, food was late and inconsistent. Not a very good experience for a part of 13

The food was cold the new menu sucks

B L A H
It was nothing special.
Service met standard.
Food was standard.
The epitome of nothing special.

This place is convenient and they play on that. Was at Apple and my son wanted to eat. There needs to be more concern about kitchen timing and service in general. Some dishes are good. Tonight the dumplings were great... the honey chicken not served hot. Should be much better.

Rushed for Bill and Desert 40mins into meal. Felt like I was dining with a timer

Ian is a great server and most polite guy around!!!!!!! Fantastic experience. He deserves a promotion!!!!! Or a raise. Clearly manager material!

Great birthday dinner!

Normally I love PF Chang’s but tonight was a disaster. Our table had no place settings or silverware and we had to ask for it three times. Twice after the appetizers came. We asked for tea and never received it. w asked for more rice and never received it. And a whole host of other issues. Normally it is great, so I am chalking it up to a bad night. But boy was it bad

Food was good but Pad Tai was very spicy- the waiter said it should have a pepper next to it on the menu to indicate that it is indeed spicy but doesn't. Clearly not the first complaint they have had about the heat.

The party sitting next to us behaved as if they were at their house. Feet up on chairs, watching videos on their phones that we could hear perfectly at our table. Wearing caps while eating.
The server brought us dirty glasses. When we told him, he argued that they were wet. Gross! Glasses should not be wet! But that wasn't the problem. The glasses had lipstick on them, which I had to show the server. Why couldn't he just take them back instead of debating if they were dirty or not.
Windows were dirty and smudged with children's fingerprints' (?).
Floor was sticky.
The water served was at room temperature.

This visit to PF Chang’s was disappointing. The waitress was great and gave us very good service. We ordered the Wok Filet Mignon entree and the meat was not filet. It was very tough and grizzly. When the waitress asked how our meal was we told her we were unhappy with the entree. She ordered another filet and this time it was correct and tasted like filet. Why were we are served the wrong meat? I’ve always enjoyed eating at PF Chang’s, but it seems that the food quality and service are declining.

As usual most everything was great. However, the chicken lettuce wraps were dry and I didn’t like the flavor. I won’t order that again

There's always something that doesn't go right here... and lately, it's very very slow... a long time to get chow from the kitchen. Our won ton soup, that has always been a reliable dish, has disappointed on the past couple of visits... once served cold, tonight the won tons were overcooked, the wrapper almost disappearing. No more won ton for me.

The one thing that is always great are the pork dumplings... excellent. Sesame chicken fine enough. The potential is great, but they just don't seem to execute well and are inconsistent.