P.F. Chang's - Natick

P.F. Chang's - Natick reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. c

   craig

   Greater Boston13 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   A clear and unfortunate waiter error. Must have forgot to put our order in. 45 minutes after ordering only to get cold appetizer then our meal, regular stuff, 5 minutes later. Table behind us who arrived 25 minutes after us received their food before us. Waiter never checked on us until I flagged her down after 40 minutes.
   

   Is this helpful?

2. R

   Robert VIP

   Greater Boston76 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We love Chinese food and the food did not disappoint. BUT the place is looking very dated and needs a refresher.
   

   Is this helpful?

3. L

   Lindsay

   Greater Boston11 reviews

   3.0

   Dined on April 12, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   My family and I love PF Changs - their food is top notch and never lets us down. The only negative about this location I would say is it looks unkept and tired. It doesn't have that fancy PF Changs feel, it has a mall restaurant feel. And I know what you're thinking, it's in a mall right?! But no, this place is supposed to feel 'nice' - not 'blah'. The bathroom was a mess too, which wasn't confidence inducing. Overall I'd never pass up an opportunity to go to PF Changs so while this wouldn't be my first choice location wise, I highly recommend it food wise.
   

   Is this helpful?

4. L

   Leonard VIP

   Greater Boston74 reviews

   5.0

   Dined on March 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food as always. The hot and sour soup is the best I have had!!
   

   • 
   • 

   Is this helpful?

5. P

   Peter VIP

   Greater Boston13 reviews

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Once we were served our food, our waiter disappeared. He never checked in on us, which was a problem because I wanted to order another drink. Nobody came by when it was clear we were done eating and had been sitting with empty serving plates for fifteen minutes. We had to ask another staff member to find our waiter to get our check. The food and setting were great, but that waiter had a bad night.
   

   Is this helpful?

6. W

   Wendy VIP

   Greater Boston117 reviews

   4.0

   Dined on February 22, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server was excellent! The food was very good and the drinks were yummy! We will be back.
   

   Is this helpful?

7. M

   Mary

   Greater Boston42 reviews

   3.0

   Dined on February 8, 2025

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   Probably one of the worst meals at PF Changs. No seriously. The edamame app was hard and lukewarm at best. They were dried out as if they’ve been sitting in a box for a month. The Caesar salad was simply too much money for the base salad. I’m ok with the salmon add on but it was a shallow bowl The new Asian peanut salad was served on a warm plate. Who does that ?
   

   Is this helpful?

8. k

   kara VIP

   Greater Boston25 reviews

   3.0

   Dined on January 22, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Ordered pan fried shrimp wontons and they were prepared very differently than we normally get. Lots of red pepper flakes and a new seasoning. Ordered chicken and broccoli and also prepared differently- lots of chunks of scallions, the brown sauce was not the same.Seems like the recipes have changed. Lastly food temp very inconsistent. Some of the chicken has cold while other parts of the dish were warm. Not good.
   

   Is this helpful?

9. K

   Kenneth

   Greater Boston45 reviews

   4.0

   Dined on January 17, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   The food was very good and tasty. We ordered the Feast at $21 per person, lots of food. The issue was the very slow kitchen. Apps came out pretty quickly but it took at least 30 minutes to get our main courses.
   

   Is this helpful?

10. K

    Kirstie

    Greater Boston3 reviews

    2.0

    Dined on January 5, 2025

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 3

    Very slow, understaffed it seemed. Nice waiter, but took way too long.
    

    Is this helpful?