P.F. Chang's - Natick

4.1
82 Reviews
$30 and under
Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 82 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
3.9
food
3.9
service
4.1
ambience
3.9
value
Noise · Moderate
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C
vipCharlotte7753
Phoenix
72 reviews
Dined on October 2, 2021
Overall4food4service4ambience5

At lunch time, the restaurant noise level was quite low thanks to high ceilings and low population density. Servers delivered food promptly, all were masked.

EJ
EdwardJ
New England
15 reviews
Dined on September 24, 2021
Overall5food5service5ambience5

We had an excellent evening at PF Chang's. The food is always great, service can be a wildcard, but was excellent on this evening.

OT
OpenTable Diner
New England
9 reviews
Dined on August 29, 2021
Overall1food1service1ambience1

HORRIBLE , made a reservation and when we arrived they said they didn’t have availability and waiting time would be 1:30 hr.
The waitress said OPEN TABLE and PF CHANGS are not connected and they are not aware of the online reservations.
Next time you book trough OPEN TABLE for PF CHANGS make sure you call the restaurant and confirm , otherwise you’ll waste your time.
Also the waitress could careless and literally didn’t even apologize and tried to accommodate us.
Disappointed is a kind word for our experience.

OT
vipOpenTable Diner
New England
1 review
Dined on August 28, 2021
Overall4food3service4ambience4

The portions were HORRIBLE. I’m so disappointed. There was hardly any meat in the Mongolian beef and barely any shrimp in the honey shrimp. I know times are tough, but don’t screw the people who are dining with you

OT
OpenTable Diner
1 review
Dined on August 7, 2021
Overall3food4service3ambience5

Good overall experience. They didn’t have lemonade for my kids and we received a small bowl of rice. When my kids asked for more, for a 3 persons table, we were told that they didn’t have any made and that it was a being made. 10 minutes later. We asked for our check and left.

No idea how they ran out of rice…

KM
vipKellyM
New England
3 reviews
Dined on June 19, 2021
Overall1food3service2ambience1

We were there for over two hours and not because we were having a long lazy dinner with drinks. We felt stuck. Our food came out very slowly and one item at a time. Our server was lovely and nice, and seemed very overwhelmed. The food was good but overshadowed by the experience.

OT
vipOpenTable Diner
Mexico City
13 reviews
Dined on June 13, 2021
Overall3food4service3ambience3

Good old PG Changs….

EE
vipEricEfoodie
New England
4 reviews
Dined on June 11, 2021
Overall5food5service5ambience5

The coconut mojito is amazing

OT
vipOpenTable Diner
New England
2 reviews
Dined on May 8, 2021
Overall5food5service5ambience5

The food was so delicious and the staff was very friendly and respectful. Thank you for having us.

P.F. Chang's - Natick
Responded on May 20, 2021

Thanks so much! We appreciate your kind words. We hope to see you again soon!

Report
KK
KKumar
New England
2 reviews
Dined on April 23, 2021
Overall3food2service3ambience2

rice was slightly undercooked. ordered Ma -po tofu. very dry. barely any suace / gravy.
lots of pieces of brocolli in both veggie loe mein and tofu.

P.F. Chang's - Natick
Responded on May 20, 2021

Thanks for sharing your feedback with us! We're sorry to hear that you didn't enjoy your meal, and we'll ensure that we pass this along to our Culinary Team.

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G
vipGrover
New England
10 reviews
Dined on April 3, 2021
Overall4food4service5ambience4

Food and service was excellent. Pork Dumpling and Asian 5 spice ribs was outstanding. Luncheon size plates were plenty that we had to take the rest home. Also got a take-out. Definitely be back again.

s
vipshelahd
New England
96 reviews
Dined on March 11, 2021
Overall5food5service5ambience5

Service was excellent, food was excellent. I would have liked to know that the dish I ordered tends to be very spicy. It would have been nice if the waiter brought that to my attention. Will for certain, I will go again.

OT
OpenTable Diner
1 review
Dined on February 20, 2021
Overall1food1service3ambience1

The food was so bad . Definitely not the norm. I understand times are weird right now so I will try again. However, it’s not great when pay the full price for less than average - worse than that actually- food.

OT
OpenTable Diner
New England
1 review
Dined on February 14, 2021
Overall5food5service5ambience5

Valentine's Day

RS
RebeccaS
1 review
Dined on February 14, 2021
Overall4food5service4ambience4

The food was good but our server forgot a bunch of our food and there were a lot of children there on Valentine’s Day so it was quite noisy. I still love PF Chang’s but this wasn’t my favorite experience there.

DC
DianeC
New England
14 reviews
Dined on February 14, 2021
Overall5food5service4ambience4

We always get Mongolia beef honey chicken 2 very tasty dishes also got tempura roll was delicious & chicken fried rice

H
Hd2411
New England
5 reviews
Dined on January 16, 2021
Overall5food5service5ambience5

The food was delicious! They did a great time getting us in on time.

OT
OpenTable Diner
New England
4 reviews
Dined on January 15, 2021
Overall5food5service5ambience5

It was awesome. The waitress was awesome and friendly

S
vipStephanie
New England
25 reviews
Dined on December 31, 2020
Overall2food4service3ambience1

Went NYE- seems like they were not prepared for takeout orders (that had been placed prior) - who doesn’t know they EVERYONE gets Chinese food on NYE?? Restaurant was understaffed with employees doing more than their fare share but complaining while doing it. Restaurant was filthy, tables not bussed for over an hour! It wasn’t really busy for sit down so not sure why it took so long to clean tables. Heard and saw people waiting over an hour for takeout orders. Food was good, when we finally got it and the right order. Waitress was trying but she was doing too many things at once. Had two food orders delivered to us that were not ours!! All in all restaurant was not managed well (although manager was swarmed all night and very apologetic.) Won’t be going back anytime soon. 😔

H
Herewiththefam
1 review
Dined on December 24, 2020
Overall5food5service5ambience5

It was Christmas Eve during the time of Covid. They did a great job considering everything was going against them!

p
vippgf50
New England
26 reviews
Dined on October 10, 2020
Overall5food5service5ambience4

Had a great meal and wonderful service there the other night. The food at this particular Changs is substantially better than some of their other establishments. And the wait staff was very accommodating and helpful!

JM
JeffM
New England
11 reviews
Dined on September 19, 2020
Overall5food5service5ambience5

Food was great as usual and our server was.suoer nice

J
vipJennifer
New England
9 reviews
Dined on August 27, 2020
Overall3food4service3ambience4

Considering that there were very few diners in the restaurant I expected service to be quicker than it proved to be. Food was very good and our waitstaff was very friendly and attentive once we were waited on.

CW
vipClarkWayne
New York Area
12 reviews
Dined on August 18, 2020
Overall1food4service1ambience1

Service is hit or miss at P.F. Chang’s in Natick On Tuesday, Aug18 it was a total miss. I went there for lunch, the hostess sat me at a socially distant booth. It was hardly a busy time in terms of customer volume.

Long story short, I sat there patiently for 12 minutes without a single acknowledgement from a server (no greeting, no water, no place setting, no customary start to a restaurant experience). So I got up and walked out, again without any acknowledgement whatsoever(and enjoyed lunch at California Pizza Kitchen)

LF
LoveFood
New England
9 reviews
Dined on February 21, 2020
Overall3food3service3ambience3

Environment felt very different and food didn’t feel very fresh

CW
vipChristineW
New England
40 reviews
Dined on February 20, 2020
Overall4food4service4ambience4

Good food. Good service. Nothing to write home about but if you are in the mood for some Chinese food a solid option.

j
vipjojobangs
New England
48 reviews
Dined on February 14, 2020
Overall3food4service3ambience3

We were seated right away but did not receive drink or wine lists or attention from the wait staff for a while. Eventually we did have a waiter come to our table and he did a fine job of serving us. The food was very tasty and included lettuce wraps, Mongolian Beef, and ginger chicken and broccoli.

RR
RoubaixRed
New England
17 reviews
Dined on February 14, 2020
Overall4food3service4ambience5

We went on Valentine's Day and ordered the special dinner for two. My wife's food was outstanding and she is very picky. The steak I ordered was OK, not that great. They messed up my sides by bringing food I told them I was allergic to and did not eat. Not a big deal to take it off the plate, except that I had to and the food was wasted. I might go back and try a different dish.
Having said that, the value of the special meal was good and the portions generous.

OT
vipOpenTable Diner
Querétaro
2 reviews
Dined on December 23, 2019
Overall5food5service1ambience5

Maybe the waiter was new cause he was super slow and the food took like 45 minutes to be ready and we were starving so we didn’t love the service and it’s a shame cause the food was delicious

P.F. Chang's - Natick
Responded on January 10, 2020

We are sorry to hear about your experience. We will share it with our team. If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

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PB
vipPhilBGirth
New England
22 reviews
Dined on December 16, 2019
Overall3food3service2ambience2

one waitress for a table of 13? Bar tender messed up drinks, food was late and inconsistent. Not a very good experience for a part of 13

P.F. Chang's - Natick
Responded on January 10, 2020

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
s
vipsibud
New England
29 reviews
Dined on December 14, 2019
Overall1food1service1ambience1

The food was cold the new menu sucks

OT
OpenTable Diner
New England
2 reviews
Dined on December 7, 2019
Overall3food3service3ambience3

B L A H
It was nothing special.
Service met standard.
Food was standard.
The epitome of nothing special.

P.F. Chang's - Natick
Responded on January 10, 2020

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
TA
vipTripAdvisor
New England
878 reviews
Dined on November 24, 2019
Overall3food3service3ambience3

This place is convenient and they play on that. Was at Apple and my son wanted to eat. There needs to be more concern about kitchen timing and service in general. Some dishes are good. Tonight the dumplings were great... the honey chicken not served hot. Should be much better.

OT
OpenTable Diner
New England
2 reviews
Dined on November 2, 2019
Overall2food4service1ambience4

Rushed for Bill and Desert 40mins into meal. Felt like I was dining with a timer

OT
vipOpenTable Diner
New England
4 reviews
Dined on November 1, 2019
Overall5food5service5ambience5

Ian is a great server and most polite guy around!!!!!!! Fantastic experience. He deserves a promotion!!!!! Or a raise. Clearly manager material!

KD
vipKarenD
New England
6 reviews
Dined on October 17, 2019
Overall5food5service5ambience5

Great birthday dinner!

OT
OpenTable Diner
New England
2 reviews
Dined on September 29, 2019
Overall1food5service1ambience3

Normally I love PF Chang’s but tonight was a disaster. Our table had no place settings or silverware and we had to ask for it three times. Twice after the appetizers came. We asked for tea and never received it. w asked for more rice and never received it. And a whole host of other issues. Normally it is great, so I am chalking it up to a bad night. But boy was it bad

P.F. Chang's - Natick
Responded on October 2, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
MM
MatthewM
New England
2 reviews
Dined on September 13, 2019
Overall4food4service4ambience3

Food was good but Pad Tai was very spicy- the waiter said it should have a pepper next to it on the menu to indicate that it is indeed spicy but doesn't. Clearly not the first complaint they have had about the heat.

M
Mely
New England
3 reviews
Dined on August 31, 2019
Overall3food4service3ambience2

The party sitting next to us behaved as if they were at their house. Feet up on chairs, watching videos on their phones that we could hear perfectly at our table. Wearing caps while eating.
The server brought us dirty glasses. When we told him, he argued that they were wet. Gross! Glasses should not be wet! But that wasn't the problem. The glasses had lipstick on them, which I had to show the server. Why couldn't he just take them back instead of debating if they were dirty or not.
Windows were dirty and smudged with children's fingerprints' (?).
Floor was sticky.
The water served was at room temperature.

o
out2dine
New England
96 reviews
Dined on August 28, 2019
Overall3food3service4ambience3

This visit to PF Chang’s was disappointing. The waitress was great and gave us very good service. We ordered the Wok Filet Mignon entree and the meat was not filet. It was very tough and grizzly. When the waitress asked how our meal was we told her we were unhappy with the entree. She ordered another filet and this time it was correct and tasted like filet. Why were we are served the wrong meat? I’ve always enjoyed eating at PF Chang’s, but it seems that the food quality and service are declining.

FAQs

You can order delivery directly from P.F. Chang's - Natick using the Order Online button. P.F. Chang's - Natick also offers takeout which you can order by calling the restaurant at (508) 651-7724.

P.F. Chang's - Natick is rated 4.1 stars by 82 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.