P.F. Chang's - Monterey

3.9
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24 Reviews
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$30 and under
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Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 24 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.9
food
4.1
service
4.0
ambience
3.9
value
Noise · Moderate
67% of people would recommend it to a friend
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w
Central Coast
10 reviews
Dined on September 20, 2019
Overall 4food 4service 4ambience 4

We really enjoyed our "date night" experience at P F Changs. Service was excellent, food was good and we left happy

SH
Palm Springs
6 reviews
Dined on August 30, 2019
Overall 5food 5service 5ambience 5

Great server and as always great food.

J
New England
4 reviews
Dined on August 25, 2019
Overall 3food 3service 4ambience 4

Food was ok but my major concern was that the food was served cold.

T
San Francisco
12 reviews
Dined on August 23, 2019
Overall 5food 5service 5ambience 5

Our waitress was wonderful. The food, as always with this location, was fantastic. Monterey P.F. Chang’s is my favorite of the franchise, they are always top of their game.

DL
Central Coast
150 reviews
Dined on August 5, 2019
Overall 3food 3service 4ambience 3

Justin was a great server and exceeded my expectations. I had the chicken and broccoli, as well as, the egg drop soup. The soup had far too much cornstarch which made it thick and heavy. The broccoli was cooked nicely and the chicken was fine. Nothing extraordinary.

SG
San Francisco
21 reviews
Dined on August 3, 2019
Overall 1food 1service 1ambience 1

Left without eating 50 minutes no food place my very slow. Dirty dishes not once but twice. Sad part was they didn’t care

P.F. Chang's - Monterey
Responded on August 7, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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AN
Washington DC
4 reviews
Dined on July 20, 2019
Overall 5food 5service 5ambience 5

The food and staff was outstanding. My nephew is in school in Monterey and loves PF Changs so I promised him I would take him when I visited. He was so pleased and walked away truly happy!

JS
San Francisco
4 reviews
Dined on May 12, 2019
Overall 5food 5service 5ambience 5

I grew up eating Asian cuisine and enjoy the options offered at PF Chang’s. The Chilean Sea Bass is delicious, similar quality to the best Chinese seafood restaurants. The only difference? I can get an entire fish at a Chinese restaurant and just a small portion at PFC. I wish PFC portions were bigger. The noodle dishes should be way bigger or perhaps come in a choice of sizes (individual vs family style).

BG
Central Coast
3 reviews
Dined on May 1, 2019
Overall 5food 5service 5ambience 5

It has been awhile since we've dined here, but we were so happy we did. We were celebrating a family birthday and there were 6 of us, from teens to grandparents. The food was fresh, service was exceptional and we did not leave hungry. Will go back very soon!

NM
San Francisco
32 reviews
Dined on March 12, 2019
Overall 5food 5service 5ambience 5

Delicious and really tasty cuisine. Nice decor!.. Very good services!

T
San Francisco
12 reviews
Dined on January 30, 2019
Overall 5food 5service 5ambience 5

This location is my favorite. The food is always excellent as is the service.

OT
Palm Springs
67 reviews
Dined on January 24, 2019
Overall 4food 4service 4ambience 4

They said they didn’t see our reservation but we were seated after a few minutes. It took awhile for the server to take our order so we gave her the drink and food order at the same time. It didn’t take long for the food to arrive and the lo mein and spicy chicken were great. All in all a good experience.

n
San Francisco
17 reviews
Dined on December 30, 2018
Overall 2food 1service 3ambience 3

We have been to this location many times, and we have always had a satisfactory experience. This time, though, the food seemed really greasy, not served hot, and one item (sautéed green beans) we asked for with "no hot spice" was first delivered VERY spicy, then, when we asked the waitress about it, she took it away and returned with a non-spicy TOTALLY charred platter of green beans.

We will not likely visit this location again, and we are re-thinking P.F. Chang's in general. Plus they have changed their loyalty program and it is very difficult to find our information.

P.F. Chang's - Monterey
Responded on January 6, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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g
Washington DC
7 reviews
Dined on December 30, 2018
Overall 3food 2service 5ambience 3

Food was so-so. We were expecting a good set of variety of delicious food. Turned it wad a disappointment.

BM
San Francisco
5 reviews
Dined on December 27, 2018
Overall 3food 3service 4ambience 3

I like Chang’s. Was surprised my open table reservation “hadn’t showed up” on my latest visit. Also wish ambiance table lighting wasn’t so “hot blue” it gave me a headache and I noticed at least one other table unscrewing their bulb. Finally they seemed out of fortune cookies — “sad pandas”.

But again I love Chang’s and I’ll be back ;-)

AC
San Francisco
14 reviews
Dined on December 27, 2018
Overall 2food 3service 2ambience 2

We were at the restaurant with a large group (10 people). We come here every year while in Monterey. This visit was disappointing. The server was mostly fine, but never checked our drinks once. The kitchen was ridiculously slow. It took 45 minutes to get our first items, and everything else eked out of the kitchen over the next 20 minutes or so. It was not busy; in fact, multiple tables remained uncleared from previous guests the entire time we were there. Our waitress said the kitchen had been short-staffed that week. I can believe it.

P.F. Chang's - Monterey
Responded on January 6, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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OT
New York Area
1 review
Dined on December 26, 2018
Overall 3food 4service 1ambience 3

our reservation did not reflect, waited 30 minutes to be seated. and literally another 30 minutes for a server to even take our drink order, offer us water. won’t come back again.

S
Central Coast
23 reviews
Dined on December 24, 2018
Overall 2food 5service 1ambience 2

The food was great once we got it. We were seated and left for 30 minutes. Our food order took another 35 minutes.
Numerous tables were empty with many not bussed the entire time we were there. People next to us suggested the restaurant close takeout orders when seated patrons are being ignored. Apparently an additional waiter came in to help but that didn’t help us any.
We we’re comped for a glass of wine and given soup as we waited and waited.
The ceiling vent dumped out cold air. I complained and after 30 minutes or so, it seemed only slightly warmer.
Patrons walked out when told there was an hour wait to be seated. There were many open tables but it became very apparent that they had no staff!

P.F. Chang's - Monterey
Responded on December 28, 2018

Thanks for sharing this feedback with us, we're sorry to read this. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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VA
1 review
Dined on December 24, 2018
Overall 1food 1service 1ambience 1

Sadly worse meal ever .... made worse by the fact that any (many many) take away orders that were called in took priority over in house diners and their orders
Setting an already slow and over worked kitchen an impossible task of keeping up ..
We witness many people leaving after waiting 40 minutes
We waited and were served after 1 hour ...
Food was dismal ...
Only person to blame is the company policy of putting diners at the bottom of the pile ..
Very very poor customer service ..
The wait staff were doing their very best in very difficult circumstances ....
Come on PF CHANG .... change your policy please
I will not use any of your establishments until you change the policy

P.F. Chang's - Monterey
Responded on December 28, 2018

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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GS
1 review
Dined on December 11, 2018
Overall 2food 4service 1ambience 3

Really slow service.. went there for lunch. They had no record of our open table reservation but the place was empty. Food took around 1 hour from seat to service.

P.F. Chang's - Monterey
Responded on December 28, 2018

Thanks for sharing this feedback with us, we're sorry to read this. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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OT
San Francisco
1 review
Dined on December 6, 2018
Overall 2food 2service 2ambience 3

DO NOT make a reservation on Open Table for here— we made one and upon check in was told they didn’t have one for us and that their system isn’t synced to Open Table. Luckily it was a weeknight and they had a table for us but when I asked to speak to the manager because this is ridiculous I was told “everyone here knows”. Service the last couple times we have been there is very slow but everyone is nice.

P.F. Chang's - Monterey
Responded on December 28, 2018

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
OT
San Francisco
1 review
Dined on November 30, 2018
Overall 4food 4service 4ambience 4

Great place to be!

g
Central Coast
4 reviews
Dined on November 23, 2018
Overall 2food 2service 3ambience 1

did not seat until 25 minutes past reservation
by the time we were seated and ate it was over one hour
tempura was greasy and sumo cold

RC
San Francisco
34 reviews
Dined on October 17, 2018
Overall 4food 4service 4ambience 4

Went for Happy Hour which was very good. Prices of food and drink very reasonable and ample. We'll be back.