P.F. Chang's - Metairie

They do not accept OpenTable reservations. So we waited 30 minutes for a table. The service and food were excellent. A favorite restaurant of mine. But disappointed that OpenTable made the reservation and it was not honored at all.

Cody is the best waiter!

I made an Open Table reservation, my confirmation number was emailed to me. I arrived at the restaurant, 30 minutes early, to be disappointed by the host, who communicated that my reservation was not in their system & that my name would be put on an hour long waitlist. I waited, realizing, that several people that arrived well, after me, were being seated, obviously, without reservations. I brought it the host's attention & 5-7 minutes later, I was seated. I followed up with a phone call to a manager the very next day. The manager was EXTREMLY aplogogetic & more than willing to right the wrong. I also followed up with Open Table customer service, who was, also, very apologetic.

All the waiting staff was polite and on the spot the meal was a little over done. PF Chang is a very nice upper class resturant but if it keeps going down hill on food it will loose standing

Well after reserving with OpenTable and showing up at PF Changs on time, we were told at the hostess stand that we didn’t have a reservation! She continued to say that their manager said they are disconnected with OpenTable right now and are not honoring any reservations made through the app. The two hostesses didn’t have a solution, but tried to make this unpleasant situation go away quick since people were starting to line up behind us. Needless to say, we went to Flemings down the street and had an awesome experience at the bar with quality of food much exceeding PFChangs. So! Thanks P.F. for denying us, and giving us a new favorite restaurant; Flemings.

Delicious!

When I arrived for my reservation time they informed me they don’t pay attention to open table reservations. I would have to wait 20 minutes for a tablet. So we left and went to another restaurant!

Always consistently great tasting food for the price!!!

No wait, the food was delicious and our waiter was very nice! Everything was perfect!

Way too expensive

Fast service. Great quality always.

We were a party of 4 - when we asked for menus waiter replied very nasty - we are in a pandemic and do not use menu and "no restaurant" has menus, must order on your phone. We are 75+ years of age and all did not have phone. One that did, could not bring up the menu and neither could the waiter on that phone. Most ridiculous as there was a "drink" menu two sides so why have that if no food menu. The 4 of us dine together 4-5 times a month at various restaurants and ALL have menus! Needless to say, the extremely rude waiter and no menu means we will never return to P. F. Changs - Lakeside Metairie

Wonderful waitress. Food reliable. Nice evening.

Love the food. Consistently good

The food was very good and the service was excellent.

Always a great experience! Food was good and sent out in a timely manner.

The plating is very attractive. The taste is flavorless!

Great experience!

Delish meal. Social distancing was respected and very clean

Table was ready when promised. Server was pleasant, friendly, and patient. She was attentive, but not rushing. She was knowledgeable of the menu and offered much appreciated insight. We had enough food to enjoy leftovers another time.

They could not find my confirmed reservation through you. I had to show them my cell phone and they finally agreed to seat me.

Great waiter. asked for table on line. Greeter gave a booth. I,asked for the table . She moved us. you dont serve the lunch Shrimp tempura,and veggies
with fried rice as the waiter said they only have 1 fryer.

PF Changs did NOT honor the Open Table reservation. The hostess said that the Open Table app was not working with their server. Therefore, we had to eat elsewhere.
Dissapointing.

This review occurred during 50% capacity post covid quarantine.

We arrived and found our open table reservations were “inadvertently put in for an hour earlier”. I’m not sure if true or just an excuse. Anyway it was a slow night so they were able to seat us in about 15 minutes.

Service was not good, items had to be requested multiple times. We are still waiting on the soy sauce.

Food was delivered quick and quality as expected. Hopefully they were just experiencing service issues from being shutdown. We took it lighthearted and didn’t let it ruin a nice meal with family.

All was very good.

PF Changs is always a great place to eat. I love the food. the problem with this visit was the service. it was very slow and somewhat erratic. several tables arrived after me and got their starters before me. I want to say that it took 40 minutes just to get the chicken wraps. the tray with dirty dishes sat next to our table for a long time - with several waiters bumping into it. the waitress for my table was nice enough, however, I would not give her more than a 5 or 6 out of ten.

Dinner with granddaughters and food was fantastic as always. Had a few requests and everything was taken care of with no problem and ease.

We’ve been going here for years. The food Is always great and is always matched with great service. However, this time, our waitress was slow and our food was honestly disgusting. I’ve had some gross aisan food in my life but that meal is up there. I’m sad to say I probably wont be returning.

The service and food was great. Our reservation was scheduled for 7PM. We arrived at about 6:55 PM and we were seating in less than 10 minutes. We will be returning in the near future.

From beginning to end, this was the best dining experience I’ve had all month. And I just got back from New York and dined at various phenomenal restaurants including Taos. But none of those even held a candle to PF Chang’s today!
Our waiter, Sean was outstanding and my daughter even commented that she thought we got the Rock Star of waiters.
Food was excellent. Service was exceptional. The Mojito was perfectly made and even the unexpected personally signed birthday card from the staff was such a hit.
It made my birthday feel extra special.
We will definitely be back, again and again. Thanks for the wonderful dining experience.

With the exception of them not being able to see my reservation it was nice.

Unenjoyable

Lomein is not as good as before. It was missing some vegetables like leakes. It tasted bland

I hadn’t been to the restaurant in awhile. Probably since last year. The lettuce for the chicken lettuce wraps was terrible. The leaves were so small you could not even make a wrap. Before there lettuce were large enough to make a wrap. My waitress was great and brought me Romine lettuce instead but still too small. Will not get that ever again.
When I would come to the restaurant almost once a week a few years ago I would always get Chang’s spicy chicken. When the dish came, there were actually red peppers in the dish. Yesterday it didn’t even taste as if there was any spice at all. It was chicken in sauce.
I was very disappointed in the food. Our waitress was great. Which I would have asked her name.
I usually don’t do reviews, but since the food charged so much I had too.
I don’t think I will eat there again and I always LOVES P.F. Chang’s.

Not the PF Changs of old. Lost the luster. Egg rolls dripping of grease. Old oil or fryer not up to temp. Disappointing.

Amazing food

Great food and service. The food was hot and came out when we were ready. We were not rushed.

This is a go-to restaurant for birthday and group dinners. They are able to easily handle larger groups and split up the checks (not something that many restaurants will do). I appreciate their gluten-free options, and have enjoyed every item that I have tried. The Mongolian beef is especially delicious!

The staff was also great. When we asked them to take a group photo, one of the waiters actually got up on a chair and used another phone's flashlight to help with the lighting. Overall enjoyable experience.

Ronald our server was by far the best! He is phenomenal! Will return and ask for him!

Very crowded, but it was Valentine's Day. Our waiter was really good, but they were trying to move guests out to quickly. It was our Valentine's Day Dinner, and I wanted it to be special, not rushed