P.F. Chang's - Metairie

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1. MW

   MichelleW

   New Orleans

   5 reviews

   4.0

   5 reviews

   Dined on March 12, 2022

   overall4food4service4ambience4

   Experience was great but when we checked in with an open table reservation, the hostess said they are not excepting reservations from open table .. we didnt have to wait long but maybe take them off this site since they dont honor the open table reservation

   P.F. Chang's - MetairieResponded on April 1, 2022Thank you for bringing this to our attention, and we apologize for any inconvenience this caused. We'll be sure to share your feedback with our team.

   Report
2. OT

   OpenTable Diner

   Mississippi

   1 review

   5.0

   1 review

   Dined on December 30, 2021

   overall5food5service5ambience5

   Just wanted to mention that when we got there and let them know we had a reservation through Open Table, she wasn’t able to find it in her system. Fortunately, there were tables available; otherwise, it really would have ruined the experience. Not sure what the problem is, but it really should be addressed.

   Report
3. OT

   OpenTable Diner

   Washington DC

   13 reviews

   vip
   5.0

   13 reviews

   Dined on December 5, 2021

   overall5food5service5ambience5

   Lovely experience. The restaurant was very busy, but we had reservations and were seated within 5 minutes. The food was delicious and the service was top-notch.

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4. DF

   DesireeF

   New Orleans

   6 reviews

   5.0

   6 reviews

   Dined on October 15, 2021

   overall5food5service5ambience5

   They do not accept OpenTable reservations. So we waited 30 minutes for a table. The service and food were excellent. A favorite restaurant of mine. But disappointed that OpenTable made the reservation and it was not honored at all.

   Report
5. DD

   DreDurantJr

   New Orleans

   4 reviews

   5.0

   4 reviews

   Dined on July 16, 2021

   overall5food5service5ambience5

   Cody is the best waiter!

   Report
6. TC

   ToriC

   New Orleans

   9 reviews

   vip
   2.0

   9 reviews

   Dined on July 10, 2021

   overall2food4service2ambience3

   I made an Open Table reservation, my confirmation number was emailed to me. I arrived at the restaurant, 30 minutes early, to be disappointed by the host, who communicated that my reservation was not in their system & that my name would be put on an hour long waitlist. I waited, realizing, that several people that arrived well, after me, were being seated, obviously, without reservations. I brought it the host's attention & 5-7 minutes later, I was seated. I followed up with a phone call to a manager the very next day. The manager was EXTREMLY aplogogetic & more than willing to right the wrong. I also followed up with Open Table customer service, who was, also, very apologetic.

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7. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on June 19, 2021

   overall5food4service5ambience5

   All the waiting staff was polite and on the spot the meal was a little over done. PF Chang is a very nice upper class resturant but if it keeps going down hill on food it will loose standing

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8. C

   Chell

   New Orleans

   17 reviews

   1.0

   17 reviews

   Dined on June 12, 2021

   overall1food1service1ambience1

   Well after reserving with OpenTable and showing up at PF Changs on time, we were told at the hostess stand that we didn’t have a reservation! She continued to say that their manager said they are disconnected with OpenTable right now and are not honoring any reservations made through the app. The two hostesses didn’t have a solution, but tried to make this unpleasant situation go away quick since people were starting to line up behind us. Needless to say, we went to Flemings down the street and had an awesome experience at the bar with quality of food much exceeding PFChangs. So! Thanks P.F. for denying us, and giving us a new favorite restaurant; Flemings.

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9. A

   Amylou

   Austin

   61 reviews

   vip
   5.0

   61 reviews

   Dined on June 6, 2021

   overall5food5service5ambience5

   Delicious!

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10. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on February 20, 2021

    overall1food1service1ambience1

    When I arrived for my reservation time they informed me they don’t pay attention to open table reservations. I would have to wait 20 minutes for a tablet. So we left and went to another restaurant!

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11. JF

    JulieF

    New Orleans

    4 reviews

    4.0

    4 reviews

    Dined on February 20, 2021

    overall4food5service5ambience4

    Always consistently great tasting food for the price!!!

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12. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on February 14, 2021

    overall5food5service5ambience5

    No wait, the food was delicious and our waiter was very nice! Everything was perfect!

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13. OT

    OpenTable Diner

    New Orleans

    11 reviews

    3.0

    11 reviews

    Dined on February 7, 2021

    overall3food3service5ambience3

    Way too expensive

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14. b

    burulu

    New Orleans

    45 reviews

    vip
    5.0

    45 reviews

    Dined on January 18, 2021

    overall5food5service5ambience5

    Fast service. Great quality always.

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15. R

    Ronald

    New Orleans

    55 reviews

    vip
    1.0

    55 reviews

    Dined on December 26, 2020

    overall1food1service1ambience1

    We were a party of 4 - when we asked for menus waiter replied very nasty - we are in a pandemic and do not use menu and "no restaurant" has menus, must order on your phone. We are 75+ years of age and all did not have phone. One that did, could not bring up the menu and neither could the waiter on that phone. Most ridiculous as there was a "drink" menu two sides so why have that if no food menu. The 4 of us dine together 4-5 times a month at various restaurants and ALL have menus! Needless to say, the extremely rude waiter and no menu means we will never return to P. F. Changs - Lakeside Metairie

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16. OT

    OpenTable Diner

    New Orleans

    1 review

    4.0

    1 review

    Dined on December 19, 2020

    overall4food4service5ambience4

    Wonderful waitress. Food reliable. Nice evening.

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17. CS

    ChrisS

    Las Vegas

    6 reviews

    5.0

    6 reviews

    Dined on November 15, 2020

    overall5food5service5ambience5

    Love the food. Consistently good

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18. BJ

    BethJ

    New Orleans

    2 reviews

    5.0

    2 reviews

    Dined on November 6, 2020

    overall5food5service5ambience5

    The food was very good and the service was excellent.

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19. A

    Amberd

    New Orleans

    1 review

    5.0

    1 review

    Dined on October 23, 2020

    overall5food5service5ambience5

    Always a great experience! Food was good and sent out in a timely manner.

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20. TB

    TomB

    New Orleans

    18 reviews

    vip
    3.0

    18 reviews

    Dined on October 18, 2020

    overall3food1service3ambience4

    The plating is very attractive. The taste is flavorless!

    P.F. Chang's - MetairieResponded on October 23, 2020We're sorry to hear you didn't enjoy your meal. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

    Report
21. KH

    KrystalH

    New Orleans

    1 review

    vip
    5.0

    1 review

    Dined on October 18, 2020

    overall5food5service5ambience5

    Great experience!

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22. CS

    ChristineSory

    New Orleans

    15 reviews

    4.0

    15 reviews

    Dined on October 11, 2020

    overall4food4service4ambience4

    Delish meal. Social distancing was respected and very clean

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23. PG

    PaulG

    New Orleans

    30 reviews

    vip
    5.0

    30 reviews

    Dined on September 6, 2020

    overall5food5service5ambience5

    Table was ready when promised. Server was pleasant, friendly, and patient. She was attentive, but not rushing. She was knowledgeable of the menu and offered much appreciated insight. We had enough food to enjoy leftovers another time.

    Report
24. r

    randys

    Las Vegas

    1 review

    2.0

    1 review

    Dined on September 4, 2020

    overall2food3service4ambience2

    They could not find my confirmed reservation through you. I had to show them my cell phone and they finally agreed to seat me.

    Report
25. JO

    JOANNm

    1 review

    5.0

    1 review

    Dined on July 13, 2020

    overall5food5service5ambience5

    Great waiter. asked for table on line. Greeter gave a booth. I,asked for the table . She moved us. you dont serve the lunch Shrimp tempura,and veggies with fried rice as the waiter said they only have 1 fryer.

    Report
26. LB

    LaineB

    New Orleans

    2 reviews

    1.0

    2 reviews

    Dined on July 10, 2020

    overall1food3service1ambience3

    PF Changs did NOT honor the Open Table reservation. The hostess said that the Open Table app was not working with their server. Therefore, we had to eat elsewhere. Dissapointing.

    Report
27. JJ

    JesseJames

    1 review

    3.0

    1 review

    Dined on June 9, 2020

    overall3food3service2ambience4

    This review occurred during 50% capacity post covid quarantine. We arrived and found our open table reservations were “inadvertently put in for an hour earlier”. I’m not sure if true or just an excuse. Anyway it was a slow night so they were able to seat us in about 15 minutes. Service was not good, items had to be requested multiple times. We are still waiting on the soy sauce. Food was delivered quick and quality as expected. Hopefully they were just experiencing service issues from being shutdown. We took it lighthearted and didn’t let it ruin a nice meal with family.

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28. LG

    LawrenceG

    New Orleans

    12 reviews

    5.0

    12 reviews

    Dined on February 29, 2020

    overall5food5service5ambience4

    All was very good.

    P.F. Chang's - MetairieResponded on March 7, 2020Thank you for letting us be a part of it! We look forward to seeing you again soon!

    Report
29. ZN

    ZaunbrecherN

    San Francisco

    11 reviews

    3.0

    11 reviews

    Dined on February 2, 2020

    overall3food4service3ambience3

    PF Changs is always a great place to eat. I love the food. the problem with this visit was the service. it was very slow and somewhat erratic. several tables arrived after me and got their starters before me. I want to say that it took 40 minutes just to get the chicken wraps. the tray with dirty dishes sat next to our table for a long time - with several waiters bumping into it. the waitress for my table was nice enough, however, I would not give her more than a 5 or 6 out of ten.

    Report
30. DW

    DavidW

    New Orleans

    101 reviews

    vip
    5.0

    101 reviews

    Dined on December 30, 2019

    overall5food5service5ambience5

    Dinner with granddaughters and food was fantastic as always. Had a few requests and everything was taken care of with no problem and ease.

    P.F. Chang's - MetairieResponded on January 18, 2020Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

    Report
31. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on December 14, 2019

    overall3food2service3ambience3

    We’ve been going here for years. The food Is always great and is always matched with great service. However, this time, our waitress was slow and our food was honestly disgusting. I’ve had some gross aisan food in my life but that meal is up there. I’m sad to say I probably wont be returning.

    P.F. Chang's - MetairieResponded on January 18, 2020We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

    Report
32. MB

    MayoB

    Unspecified

    1 review

    5.0

    1 review

    Dined on November 9, 2019

    overall5food5service5ambience5

    The service and food was great. Our reservation was scheduled for 7PM. We arrived at about 6:55 PM and we were seating in less than 10 minutes. We will be returning in the near future.

    P.F. Chang's - MetairieResponded on November 13, 2019Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

    Report
33. OT

    OpenTable Diner

    New Orleans

    10 reviews

    5.0

    10 reviews

    Dined on October 26, 2019

    overall5food5service5ambience5

    From beginning to end, this was the best dining experience I’ve had all month. And I just got back from New York and dined at various phenomenal restaurants including Taos. But none of those even held a candle to PF Chang’s today! Our waiter, Sean was outstanding and my daughter even commented that she thought we got the Rock Star of waiters. Food was excellent. Service was exceptional. The Mojito was perfectly made and even the unexpected personally signed birthday card from the staff was such a hit. It made my birthday feel extra special. We will definitely be back, again and again. Thanks for the wonderful dining experience.

    P.F. Chang's - MetairieResponded on November 1, 2019Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

    Report
34. L

    Lilbit454

    Mobile

    2 reviews

    4.0

    2 reviews

    Dined on October 20, 2019

    overall4food4service3ambience4

    With the exception of them not being able to see my reservation it was nice.

    P.F. Chang's - MetairieResponded on October 23, 2019We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

    Report
35. OT

    OpenTable Diner

    New Orleans

    1 review

    2.0

    1 review

    Dined on October 17, 2019

    overall2food2service1ambience2

    Unenjoyable

    P.F. Chang's - MetairieResponded on October 23, 2019We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

    Report
36. v

    veronicaw

    New Orleans

    17 reviews

    vip
    5.0

    17 reviews

    Dined on October 13, 2019

    overall5food3service5ambience4

    Lomein is not as good as before. It was missing some vegetables like leakes. It tasted bland

    P.F. Chang's - MetairieResponded on October 19, 2019Thanks! We’ll share this with our team. Hope to see you soon!

    Report
37. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on August 24, 2019

    overall4food2service5ambience4

    I hadn’t been to the restaurant in awhile. Probably since last year. The lettuce for the chicken lettuce wraps was terrible. The leaves were so small you could not even make a wrap. Before there lettuce were large enough to make a wrap. My waitress was great and brought me Romine lettuce instead but still too small. Will not get that ever again. When I would come to the restaurant almost once a week a few years ago I would always get Chang’s spicy chicken. When the dish came, there were actually red peppers in the dish. Yesterday it didn’t even taste as if there was any spice at all. It was chicken in sauce. I was very disappointed in the food. Our waitress was great. Which I would have asked her name. I usually don’t do reviews, but since the food charged so much I had too. I don’t think I will eat there again and I always LOVES P.F. Chang’s.

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38. LW

    LarryW

    Orlando

    33 reviews

    vip
    2.0

    33 reviews

    Dined on July 24, 2019

    overall2food3service5ambience3

    Not the PF Changs of old. Lost the luster. Egg rolls dripping of grease. Old oil or fryer not up to temp. Disappointing.

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39. E

    Edgardo

    Houston

    10 reviews

    4.0

    10 reviews

    Dined on July 6, 2019

    overall4food5service4ambience4

    Amazing food

    Report
40. F

    Frank

    New Orleans

    62 reviews

    5.0

    62 reviews

    Dined on May 11, 2019

    overall5food4service5ambience4

    Great food and service. The food was hot and came out when we were ready. We were not rushed.

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