P.F. Chang's - Lake Grove
Sat on time - friendly staff - dinner took about 1 hr to be served. Told the kitchen was busy but the restaurant was not even half full.
My mother and I had a nice experience at PF Chang’s at the Smithhaven Mall. The server was helpful and efficient. Our entree was delicious. Can’t go wrong with the lo mein. The only small negative was the edamame appetizer was over cooked which made the pods stringy. They were not crisp.
First time we went here in two years, food and service were great. This time, server was nice but, first, they brought the wrong appetizer, then never brought another one. Server came to check on us after the entrees came and he put in for the appetizers again. Meanwhile, two of the three entrees were luke warm at best when they came. The other was hot. At the end when the server saw the appetizers still had not come, they comped us the app and gave it to us to go. They might have been short staffed. All the people we interacted with were pleasant. The food is very good overall.
They had to set up a table for the party of five to fit and it was on an angle and we wanted to have it move in a little more so people going through the walk away would have room and we wouldn't get hit. However, we asked the staff to adjust the seating a little, it seemed it was troublesome for them as per the expression on their face.
It also took awhile for food to be served, and even asking for some more water took a lot of time. We understand there may not be enough staff, but we didn't get a refill until AFTER we got a check which seemed like a waste of time.
When we first walked in I noticed the floors were very dirty with debris and food everywhere. When we were seated I noted that the seat cushion was ripped and many other booths had ripped cushions. Service was very slow. We received our appetizer and soup. The soup was very good but our shrimp dumplings where falling apart on arrival and did not taste fresh at all. Frankly they were inedible. We sent dumplings back and requested spring rolls. The spring rolls were greasy and way overdone. Then our main course arrived about 15 to 20 minutes later. My kung pao chicken was okay, but not great, but my wife's salmonwas very fishy and definitely not fresh. The manager came over and offeted to make her something else. She asked for a chicken dish which took another 15 minutes to come out and was not bad. It's a real shame becuase we have always enjoyed pf changs in the past and it seems this location is just dropping the ball. I don't know if it's management or what is exactly the issue but it was a disaster.
Very disappointing! Sat at the bar and ordered appetizers and entrees. Everything had to be sent back to the kitchen! Food not hot and tasteless! This is the second time we've eaten here and had same experience both times.
Food is delicious!!!!
I was really upset on here you can make reservations which I did went to the restaurant and they were not open for dining and was take out only
Everything was fantastic / staff, food, cleanliness
The reservation was not found by the hostess despite being shown the confirmation from open table. She also informed us that there would be at least a 30 minute wait because they only have 2 servers working. Decided to leave the restaurant and definitely will not come back. Stay away from this restaurant.
Love the place and the food
-Waited 35 minutes to be seated when we had a reservation
-Showed to our table for 6 which only had 5 chairs, hostess didn’t
notice and nobody noticed one of us was still standing, luckily
the table behind us was getting up so we took one of their chairs
-Waitress had a little bit of an attitude and told us they had no
clean silverware so she gave us chopsticks and paper beverage
napkins. We told her we don’t use chopsticks and she didn’t
seem to care
-Someone in our party got up to get a manager, explained what
was happening, she finally came over to our table 10 minutes
later, and finally got us silverware and napkins, mind you this is
30 minutes after we sat down
-They didn’t even offer to discount our bill
-Very disappointed and will not be visiting them again
We’re sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!
Terrible from start to finish. Service was poor! Had a reservation that was made on Open Table for 7:15 wasn’t seated for over an hour.
We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!
The food is better than you would expect.
Good food and friendly staff. Very pleasant.
We enjoyed it very much it was delicious food
Food okay, not great, pricey, small portions, good location, attractive surroundings, in mall if that's a + for you
Food and service were excellent. The only problem was we were seated opposite the front door, so that when someone entered we got hit with a blast of cold air. Also the manager who visited table to table to ask how the meal was could have been dressed more appropriately for a manger.
Overall value is very good. Menu is reasonably priced and our meals were good to very good with preparation, taste and presentation. Tight seating where we were placed. Was somewhat disappointed with the atmosphere and lighting. But would try again and give them another chance.
Saturday night with my husband! The food is always good & enough for leftovers which I love! Close to home too. Can’t ask for more. Oh. Except to keep those coupons coming! The free stuff is a guarantee to get my hubby out of the house!
Awesome food. Loved everything that we ordered and well worth it.
Server Deven was outstanding. The combo fried rice was seriously lacking in taste and it had big clumps of rice that didn’t even look like they’d been seasoned or cooked.
The server was very nice and helpful and the food was great.
Appetizers did not seem freshly prepared. Lukewarm and hard, for the steamed dumplings and the pan fried dumplings, were as if they had sat out.
Service was very poor in the beginning. Drinks came after the appetizers and I had to ask for them again.
Main course was very well prepared and no complaints.
Serving staff needs improvement.
The food is very good for a Chinese restaurant. My wife has a gluten allergy, so I like how they have a separate,but limited, gluten free menu. I had one of their signature chicken dishes which was very tasty and she had Mongolian beef. There was an up charge for fried rice. The rice was also made gluten free and was very good. For the kids , they had fried, chicken which they did not like much and a very small serving of fruit. They did not get any other sides. My only complaint would be that it took very long to get our dinner (a few people seated after us were served dinner before us) and it is very pricey for Chinese food. But would still return because it is above average Chinese food and gluten free options.
Anytime we dine at P.F. Chang's, we enjoy our dinner. The food is fresh and tasty and the service is wonderful. We interacted with the manager in August as we were celebrating our 50th anniversary that week, and he sent over the Great Wall of China with a blazing candle as a complimentary dessert. Very much appreciated!
We also love the buy one, get one free entree! Thank you.
Service was terrible
The food was delicious but the service was kind of terrible.
You can order delivery directly from P.F. Chang's - Lake Grove using the Order Online button. P.F. Chang's - Lake Grove also offers takeout which you can order by calling the restaurant at (631) 982-4200.
P.F. Chang's - Lake Grove is rated 4.2 stars by 29 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.