P.F. Chang's - Kansas City

4
112 Reviews
$30 and under
Asian

Top Tags:

Afternoon Tea
P.F. Chang’s is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang’s chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients.

With roots in Chinese cooking, the culinary landscape at P.F. Chang’s now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 112 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.5
food
3.4
service
4.1
ambience
3.9
value
Noise · Quiet
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vipMarkS
Kansas City
41 reviews
Dined on September 28, 2021
Overall5food5service5ambience4

Food is always well prepared and flavorful. Service is attentive.

OT
OpenTable Diner
Dallas
1 review
Dined on September 16, 2021
Overall2food4service1ambience3

This was a case where the service ruined the experience. Our server, whose name I never got, seemed bothered anytime we asked a question or needed something. The food was good as usual, but when it takes forever to get to order, it just ruins the experience.

OT
OpenTable Diner
1 review
Dined on September 15, 2021
Overall1food3service1ambience3

We had to remind our server of our drinks several times. I would see them on the well for a long time. Every single time. Our waitress would be gone for 15-20 min at a time. My brother in law and I had our dinner completely eaten by the time my husband got his food. I will say his food was very fresh BUT we were trying to make a show (with 2 hour time) and we were late bc it took forever for everything! By the time she finally arrived with our check I had to plead with her to stay to take them bc we were running late. No apology. No acknowledgement. $250 dinner that we would have been better off going to McDonald’s. Get it together guys! You’re on the freaking Plaza!
Ps- absolutely no manager in site for the 2 hour duration we were there. Do not recommend. We will never go back.

KC
KCbill
Washington DC
7 reviews
Dined on September 8, 2021
Overall5food5service5ambience5

Lamar was great serving us.
Went there for daughters birthday

C
Chuckc
Denver
2 reviews
Dined on March 6, 2021
Overall5food1service5ambience5

The food was cold. They tried to delivery our main course(s) at the same time as our appetizers which took almost 20 minutes to arrive to the table. They said they would remake the main courses but when they brought to the table only the sides of rice were hot. Also our appetizers were not what we ordered!!

Waiter was great and tried to make the best of a really bad food situation.

Other customers around our table were also complaining about poor food quality

The restaurant was not busy at all so really no excuse for this level of service.

OT
OpenTable Diner
1 review
Dined on February 15, 2021
Overall5food5service5ambience5

Excellent!!!

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OT
OpenTable Diner
Kansas City
1 review
Dined on January 29, 2021
Overall5food5service5ambience5

Food was great as well as the service.

v
volman
Kansas City
18 reviews
Dined on December 22, 2020
Overall4food5service5ambience4

Annual Christmas visit in KC with friends

WB
WilliamB
Kansas City
4 reviews
Dined on December 16, 2020
Overall2food2service1ambience3

It’s been going downhill every time we have been and now it looks like it’s in the final slide. Very disappointed

J
Jones
Kansas City
1 review
Dined on December 5, 2020
Overall5food5service5ambience5

Great food. One of my favorite places to eat on the plaza.

PF
vipPamF
Kansas City
54 reviews
Dined on December 5, 2020
Overall3food2service5ambience3

We actually have never eaten at a PF Changs and wanted to change it up. Brought family and our two little grandchildren. Our server was the best part of the dining experience! His name was Luke, super helpful and on top of everything. He said he was only there for a week. Food way overpriced for the quality. I had peking duck. It was overcooked and tasted nothing like peking duck. Very disappointed.

SH
vipShellyH
Kansas City
8 reviews
Dined on December 4, 2020
Overall5food5service5ambience5

We had such fun...great physical spacing so felt very safe...food DELICIOUS as always!

LM
LoraM
1 review
Dined on November 6, 2020
Overall5food5service5ambience3

Our server was amazing amd the food was excellent! The only thing that was odd was our table. I'm sure it's due to COVID-19 restrictions, but we had to sit next to each other instead of across the table from one another, hence thr slight ding to ambiance. We had Kung Pao Chicken, Pork Dumplings and Ginger Chicken with Broccoli. The ginger chicken was more bland than I expected, but still good. Thr cost was very reasonable compared to most places on the Plaza. Overall, good stuff and we would definitely return.

j
jenhg
Kansas City
6 reviews
Dined on October 29, 2020
Overall5food5service5ambience5

Excellent restaurant with amazing food. My favorite

OT
OpenTable Diner
Kansas City
2 reviews
Dined on October 24, 2020
Overall4food5service4ambience4

Overall the experience was great! The only concern I had was waiting 45 minutes for a table with having reservations.

OT
OpenTable Diner
Kansas City
2 reviews
Dined on October 24, 2020
Overall3food5service3ambience1

Honestly not managing the spacing very well. Sat in a booth by front door and was being watched and had a group more or less sitting right next to me. Guy kept taking off his max and coughing on us. Also seems they are not managing reservations very well. They sat 2 of us in a booth for 6 and the. Couldn't sit reservations that came after us because they were holding a 2 top for another reservation that came about an hour after we sat down. Larger group that was waiting ended up leaving.

RC
vipRebeccaC
Las Vegas
24 reviews
Dined on April 16, 2019
Overall5food5service5ambience5

Good food, loved the Happy Hour pricing (3p-6p), and our waitress was phenomenal!

L
vipLisa
Kansas City
12 reviews
Dined on April 16, 2019
Overall4food4service5ambience4

Nice evening out!

OT
OpenTable Diner
Kansas City
1 review
Dined on April 13, 2019
Overall5food5service5ambience5

My boyfriend and I came to eat here for prom! It was amazing we got sat right away with our reservation and were seated in a very nice booth as requested. Our server was super sweet and stayed on top of everything. The food was delicious! We both ordered the chow main. I got shrimp and he got chicken. For dessert we ordered the chocolate lava cake and it was so good! No complaints here!! Great experience!!

CD
vipChrisD
Naples
6 reviews
Dined on April 12, 2019
Overall2food1service1ambience3

Food was over cooked and lacked flavor as compared to other P.F. Chang’s restaurants, service was ok at best.

P.F. Chang's - Kansas City
Responded on April 19, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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JJ
vipJJJJ
Kansas City
28 reviews
Dined on March 29, 2019
Overall1food1service3ambience3

SAVE YOURSELF THE TIME AND MONEY...I would describe our experience as disappointing and mediocre. The food was meh, and we would have been better off at a cheap buffet. We spent over $100 to splurge for a date night, which was a waste. Everything was very slow, and the kitchen couldn't keep up with only a few tables full. I cannot imagine how they would handle the restaurant being busy (I'm assuming they don't have to worry about it being busy anymore). I saw two other tables complain and have items comped while we were there, same issues I described. Our appetizer took almost 30 minutes to come out, and then came at the same time as our dinner. We thought it had been forgotten but could never find an employee to ask for an update. We were then over charged from the advertised happy hour prices. We ordered our dinner probably 15 minutes after the app to attempt to stagger our meal, but clearly that didn't work out. We used to love eating here, but the quality has dropped dramatically and it is just not worth the money. Hit up your skety buffets, you'll enjoy it way more and spend less for the exact same food. I should have listened to the other reviews on OpenTable and not made a resverstion to come here at all, my mistake. Don't make the same one yourself.... keep in mind, I write a lot of OpenTable reviews and they are almost always 5 stars. I'm not one of those people who complains unless it is necessary.

P.F. Chang's - Kansas City
Responded on April 4, 2019

Thanks for this feedback. We'll be sure that your comments are shared with our leadership team. We're sorry that this was your experience and hope that you'll be back soon for a better experience. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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CB
vipCharlieB
Kansas City
17 reviews
Dined on March 25, 2019
Overall5food5service5ambience5

Delicious. Best ever KungPao. Tyler effective waiter.

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BN
vipBethN
Hawaii
1 review
Dined on March 24, 2019
Overall1food1service1ambience4

Waiter’s fingers were stained and dirty and he reeked of cigarette smoke. After 45 minutes, the Food that was brought out was not what was ordered (chicken instead of shrimp). We were asked to just take the order because remaking it would take 30-45 minutes more. The chicken was tough and hardly any sauce was applied. When the bill was brought out, nothing was adjusted for their mistakes. We have eaten at P. F. Changs many times in the past and this used to be my son’s favorite restaurant. I regret to say that we will not be back.

P.F. Chang's - Kansas City
Responded on April 4, 2019

Thanks for this feedback. We'll be sure that your comments are shared with our leadership team. We're sorry that this was your experience and hope that you'll be back soon for a better experience. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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OT
vipOpenTable Diner
Des Moines
5 reviews
Dined on March 23, 2019
Overall3food3service4ambience4

Food was okay. Not as good as I remember, since I haven’t been in several years.

JB
JacksonB
Kansas City
16 reviews
Dined on March 22, 2019
Overall3food3service2ambience5

We have eaten at PF Changs numerous times and this was probably the worst dining experience. We were seated and it took forever for our server to acknowledge us. She took our drink order and wanted to immediately take our dinner order but we told her no as wanted appetizers. We asked for water also and one of our appetizer plates was dirty and when she brought water, one of the glasses still had lipstick on it. We order appetizers and no drinks. After waiting and waiting and still no drinks, we flagged her down and ask her where our drinks were and she stated someone should have brought them to us. She came back with them and no appetizers yet. We saw a food runner with our appetizers trying to take them to another table and they said they weren't theirs and we tried to flag him down but he went back to the kitchen. It took several minutes before he came back out and they were only warm. Our server came by and we decided we'd better order. Our food came and it was average at best. Our server was rather scarce and there was a sign on the table to take a survey and receive a free dessert to ask the server. I asked her and she brought check and nothing else. At this point, I am done and other tables around us were also having server issues. We paid bill and left. Probably a while before we go back to PF Changs.

P.F. Chang's - Kansas City
Responded on April 4, 2019

Thanks for this feedback. We'll be sure that your comments are shared with our leadership team. We're sorry that this was your experience and hope that you'll be back soon for a better experience. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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DC
DavidC
Kansas City
1 review
Dined on March 7, 2019
Overall5food5service5ambience5

Food was delicious and service was great!

MM
MichelleM
Kansas City
3 reviews
Dined on March 2, 2019
Overall5food5service5ambience5

I hadn't been here in years and I have no idea why. The food was as great as I remembered and our server was very nice. Keep up the great work!

OT
vipOpenTable Diner
Dallas
14 reviews
Dined on February 24, 2019
Overall4food5service4ambience5

Had a fantastic waitress. The hostess, not so much.

TA
vipTerryA
Kansas City
4 reviews
Dined on February 22, 2019
Overall3food3service5ambience5

Food good lacking sauces with entrees as they are a bit dry compared to other restaurants. Had to ask for sides of sauces as there was no flavor. I know you are on the Plaza and need to charge more as I am sure your rent is out of the roof but you are too pricey for Chinese food. Loved Pei Wei but they all closed and I thought they were better than P.F. Changs even though they were owned by P. F. Changs. Why did you close them in the KC area? If it was to bring more business to P. F. Changs it's not going to work unless you up your sauces and servings as for the price the serving portions were chincy. Need to stay with the competition or you will loose in the long run. Just sayin'.

P.F. Chang's - Kansas City
Responded on March 4, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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t
viptallyho
Kansas City
324 reviews
Dined on February 20, 2019
Overall5food5service5ambience5

We haven't been to PF Changs for a while and were pleasantly surprised upon our return last week. The craft cocktails started the meal off well. Lettuce wraps are always a delicious choice and our entrées were more than enough. Our server counldn't have been more accommodating and even offered to box our food to take with us. Overall, an awesome experience. Even the soundtrack was great. We will return!

g
gale
Kansas City
24 reviews
Dined on February 18, 2019
Overall3food3service4ambience4

I'd recommend with some reservations. Not as good as it used to be when sauce was prepared table side. The Mongolian beef did not seem well seasoned and I've had several times prior. Lettuce wraps continue to be an all time favorite as were the the pork steamed dumplings.

S
Simplytechnical
Kansas City
1 review
Dined on February 14, 2019
Overall5food5service5ambience5

PF Chang's at the Plaza is quality restaurant that aims to please their customers. There was nothing more one could really ask for. I didn't have to wait for drink refills because our server was always right on time and paying close attention to our needs!

MR
MikeR
Kansas City
2 reviews
Dined on February 9, 2019
Overall1food4service3ambience1

with reservations I stood by the door 45 minutes after checking in when I asked them what the hold up was wow my table was ready. Amazing! Then I got the table by an off set wall so no room at all very crowded by the door so every time the door opened a gust of cold wind and again the second and last time in a row for that table and me!

P.F. Chang's - Kansas City
Responded on February 14, 2019

Thanks for sharing this feedback with us, we're sorry to read this. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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OT
OpenTable Diner
Kansas City
2 reviews
Dined on February 3, 2019
Overall4food4service2ambience3

Food was great! Service was a little slow, but I know they had just opened up for the day. Overall I would go back again.

T
vipTyler
Kansas City
2 reviews
Dined on February 2, 2019
Overall2food4service1ambience4

The food was good, but service was lacking.

P.F. Chang's - Kansas City
Responded on February 14, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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OT
vipOpenTable Diner
Kansas City
33 reviews
Dined on February 2, 2019
Overall4food4service5ambience3

We had a dinner for 6 for our grandaughters birthday. This restaurant always seems to be busy, and the only physical problem is a lack of space for waiting so the entry gets congested. The food that we ordered was all well prepared and the portions were very generous. Service was excellent even though the restaurant was busy.

OT
OpenTable Diner
1 review
Dined on January 25, 2019
Overall2food3service2ambience2

Pretty terrible service

P.F. Chang's - Kansas City
Responded on January 29, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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J
Jason
1 review
Dined on January 20, 2019
Overall1food1service1ambience1

It is difficult to provide a review when the restaurant has a water break and does not make any effort to contact you in advance to let you know they will be closed. My wife and I did not discover this until we were parked and ready to walk in. Fortunately a neighboring restaurant had space, as we had tickets for an event and time was limited.

P.F. Chang's - Kansas City
Responded on January 29, 2019

Thanks for sharing this feedback with us, we're sorry to read this. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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OT
vipOpenTable Diner
San Francisco
5 reviews
Dined on January 19, 2019
Overall1food3service1ambience3

Maybe we just got a new person, but the service was some of the worst I’ve ever experienced at a Plaza restaurant. He was prompt enough about taking our drink and appetizer order, but everything went downhill from there. Not going to go into detail but eventually the manager came over to apologize, and said he’d comp some of our food which ended up being just our $5.95 dumplings and $5.00 edamame that we had already sent back because they were over cooked and mushy. Everything from the kitchen was very slow to come out.

P.F. Chang's - Kansas City
Responded on January 21, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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4
vip40wnks
Kansas City
65 reviews
Dined on January 17, 2019
Overall5food5service5ambience4

Diamond gave us great service and we enjoyed the Restaurant Week choices.

FAQs

You can order delivery directly from P.F. Chang's - Kansas City using the Order Online button. P.F. Chang's - Kansas City also offers takeout which you can order by calling the restaurant at (816) 931-9988.

P.F. Chang's - Kansas City is rated 4 stars by 112 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.