P.F. Chang's - Indianapolis - Keystone

4.1
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232 Reviews
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$30 and under
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Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.

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What 232 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.2
food
3.9
service
3.9
ambience
3.8
value
Noise · Moderate
87% of people would recommend it to a friend
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vipFoodBoy
Indiana
26 reviews
Dined on March 15, 2020
Overall5food5service5ambience5

Unique cuisine choices, festive atmosphere, pleasant staff and excellent service.

OT
OpenTable Diner
Indiana
8 reviews
Dined on March 9, 2020
Overall3food5service2ambience3

Food is always good there. Great value. Service was average but will come back.

P.F. Chang's - Indianapolis - Keystone
Responded on March 17, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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SP
SusanP
Indiana
1 review
Dined on March 9, 2020
Overall5food5service5ambience3

Great waitress staff was very good.

P.F. Chang's - Indianapolis - Keystone
Responded on March 17, 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

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RC
RebC
Indiana
7 reviews
Dined on March 6, 2020
Overall4food3service4ambience4

Love the food here, but feel they've changed the way they make a few of our favorites. The lettuce wraps and Kung Pao in particular. Still feel value is there for the $$.

P.F. Chang's - Indianapolis - Keystone
Responded on March 17, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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o
viponeyedog
Atlanta
57 reviews
Dined on March 5, 2020
Overall3food2service2ambience3

We were there late enough (2pm) we should have gotten faster service, the place was nearly empty. They’ve changed the menu - again - & eliminated some favorites. Disappointing:(

P.F. Chang's - Indianapolis - Keystone
Responded on March 8, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
vipOpenTable Diner
Indiana
2 reviews
Dined on February 29, 2020
Overall2food1service2ambience2

Very bland food. Not good at all. Will never return.

P.F. Chang's - Indianapolis - Keystone
Responded on March 8, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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JF
JasonF
SW Indiana
3 reviews
Dined on February 29, 2020
Overall3food4service2ambience4

Didn’t have our reservation because we made it on open table and they left iPad in the office. So had to wait 20 min while everyone else was seated. Service was slow. Didn’t get drink refills. Really the worst service I’ve ever received at P.F. Chang’s.

P.F. Chang's - Indianapolis - Keystone
Responded on March 8, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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M
vipMark
Indiana
9 reviews
Dined on February 28, 2020
Overall1food2service1ambience3

Service was beyond slow. Took 48 minutes to get our food. Unacceptable. I used to be a huge fan of P.F. Chang’s and this location.

P.F. Chang's - Indianapolis - Keystone
Responded on March 8, 2020

We are sorry to hear about your experience. We will share it with our team. If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

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B
1Bud
Indiana
32 reviews
Dined on February 25, 2020
Overall4food5service4ambience4

Food was great. Was not a busy night for them since many tables were open. Service by the server was okay but apparently something wasn't right in the kitchen. Server returned to the table & said she would check on food because it had been over 14 mins since the order was put in. She came back about 15 mins later and told us they were working on our order. Eventually part of the order came out but not all. 1 adult meal and the meal for a 3 year old who was getting rambunctious and very hungry were brought out even a few mins later. Food was good as always. My wife asked for lo mein noodles instead of the rice and was told okay. Bill reflected a charge for the noodles. Single bill was brought out. So asked for bill to be separated 3 ways according to what people got . Bill was returned separated into 2 rather than 3. Had been there too long to ask for it to be split again so just paid and left.

P.F. Chang's - Indianapolis - Keystone
Responded on March 8, 2020

Sorry to see your experience wasn’t what we had hoped it would be! If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

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I
vipIndycouple
Indiana
16 reviews
Dined on February 25, 2020
Overall5food5service5ambience5

Our favorite food with great value and great environment. The app is very useful too

P.F. Chang's - Indianapolis - Keystone
Responded on March 8, 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

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S
Sharo
Indiana
54 reviews
Dined on February 20, 2020
Overall3food3service3ambience3

Lettuce wraps were great. I order the special Steak Bulgogi the steak was luke warm to cold so were the potatoes no real flavor told the waitress she didn't offer to do anything. Will probably not return again.

OT
vipOpenTable Diner
Cincinnati
12 reviews
Dined on February 19, 2020
Overall1food1service1ambience1

It seems the quality we previously expected at Chang’s gas disappeared. Very very slow service. No questions about how everything was. No updates after the long long weir over 30 minutes before food came after appetizers. Dum sum was horrible - worst we have had anywhere and we travel internationally. Won’t come back.

OT
OpenTable Diner
Chicago
1 review
Dined on February 17, 2020
Overall4food4service4ambience4

Everything was great, service, quality of food. I was not impressed by how they have skimped on the famous lettuce wraps, it was probably 66%-75% white crunchy bean sprout things. For that, I knocked down the overall value of the food

H
vipHombre
Indiana
7 reviews
Dined on February 16, 2020
Overall4food5service4ambience3

Andras was very soft spoken a bit slow but quite likable.
Food was great
Seated too close to front door so it was cold and those waiting imposed on our table.

DD
vipDDDFJD
Indiana
72 reviews
Dined on February 16, 2020
Overall4food4service4ambience4

Chang's has taken the ability of making my favorite dish off the menu, sadly because it was fabulous. Korean Chicken Barbeque Stir Fry - it was amazing. There are several other of my favorites that were removed as well so it is becoming increasingly difficult for me to find something I enjoy. My limitations of no peanuts/nuts make it a challenge. I do still enjoy Chang's very much, food is always good & service is too - just missing my favorite meal.

D
vipDrrose
Indiana
138 reviews
Dined on February 16, 2020
Overall5food5service5ambience5

Meagan was awesome— thanks!

MB
MichaelB
Indiana
10 reviews
Dined on February 15, 2020
Overall4food4service5ambience4

Went the day after valentine's day. Still very busy. had reservation but still had to wait about 30 minutes after reservation time. Food was very good. Service was excellent. Due to limited space for guests to wait, noise level at our table was very loud since we were seated near host stand.

a
anony
1 review
Dined on February 15, 2020
Overall2food2service1ambience3

slow service, food was luke warm, really long time between appetizer and main meal

TC
vipTCWB
Indiana
3 reviews
Dined on February 13, 2020
Overall3food3service3ambience3

Main course served while eating starter. It was not hot to begin and got cold quickly. Cold rice is not appetizing.
Room was loud; tables too close together.

D
vipDrrose
Indiana
138 reviews
Dined on February 8, 2020
Overall5food5service5ambience4

Food and service was excellent— but we were squished in a table with lots of traffic— made it difficult to hear each other and one person was constantly “bumped” from the wait staff walking back and forth.

OT
OpenTable Diner
Indiana
6 reviews
Dined on January 31, 2020
Overall5food5service5ambience5

Seated promptly, consistent with the timing of our reservation. Server was very attentive. Food was excellent!

b
bandguy54
Indiana
12 reviews
Dined on January 29, 2020
Overall5food5service5ambience5

Dinner was delicious and the service for our large group was great!

LB
LindaB
Indiana
7 reviews
Dined on January 25, 2020
Overall2food2service3ambience4

We visited your location at Keystone at the Crossing in Indianapolis yesterday, 1/25. There were four of us, and my wife specifically wanted to go there for her birthday. She was particularly interested in the Chinese New Year red lantern cocktail because she wanted the special swizzle. She collects things like that. We ordered four of the cocktails, one for each of us, and the server brought them. We noticed they looked absolutely nothing like what was on the ad and there were no swizzles. The server explained they were completely out of them and would not be getting any more. She also tried to tell us that the ad said “while supplies last,“ which turned out not to be true. we saw from the website that the promotion continues until February 9, and it defies explanation that you’ve already run out of supplies 15 days before the end of the campaign. Also, my wife signed up for the rewards program, and the server never asked us for the card or let us know that there was supposed to be a gift, which we didn’t learn until after the fact. It was a very disappointing birthday lunch.

OT
OpenTable Diner
Indiana
3 reviews
Dined on January 24, 2020
Overall1food1service1ambience1

Didn’t honor our reservation.

c
vipcogjc
Indiana
57 reviews
Dined on January 24, 2020
Overall3food4service2ambience2

It was shift change around 4 p.m. It seemed as if the new shift servers had not arrived as we could not sit in the booth that we had requested for 4:15. People were being seated mostly on one side due to the late arrival of the new shift server. Waiter was pretty jovial and joking. Probably a little too much. Before I sat down and took off my coat he was asking what type of drink we wanted. Felt kind of rushed. Food was delicious and filling. The lobster shrimp fried rice was no longer on the menu which was a disappointment as we had ordered it the past 2 times visiting PF Chang's.

OT
OpenTable Diner
1 review
Dined on January 18, 2020
Overall3food4service2ambience3

Waitress is rude and i paid $40 for my food and was still hungry when I left.

JB
JulieB
Indiana
1 review
Dined on January 17, 2020
Overall3food3service2ambience4

Dinner was just “okay”! It didn’t wow us, plus waitress was new and not very polished yet! She was
Confused with the order and mgr had to get involved.
I think it’s better when we just call in order and pick up......

M
vipMike
Indiana
39 reviews
Dined on January 16, 2020
Overall1food1service3ambience3

food was horrible. we ordered two egg rolls and two spring rolls. never got the egg rolls. we told the waiter and the manager would only take off the spring rolls which of course were the cheaper of the two. we had to pay for something we did not get. will NEVER go back. don't like dining with thieves!

d
dbee
Indiana
10 reviews
Dined on January 13, 2020
Overall4food5service2ambience4

Food was good. Service wasnt great, as server did not listen well when we ordered and was not overly attentive throughout the meal, even forgetting my hot tea and tableware. May have possibly been new but didnt have many tables either.

IA
IndyAnn
New Orleans
4 reviews
Dined on January 11, 2020
Overall5food5service5ambience5

Enjoyed everything about our visit, was a bit busy causing it to be louder than normal but still a good time, great food and service.

SB
vipSherrieB
Indiana
9 reviews
Dined on January 11, 2020
Overall5food5service5ambience5

Good food and service. A bit pricey but, overall, great experience

P.F. Chang's - Indianapolis - Keystone
Responded on January 18, 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

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vipfirsttimediner
Indiana
57 reviews
Dined on January 8, 2020
Overall5food5service5ambience5

Came in for lunch with some girl friends. Food and service were wonderful. We will definitely be back, the Ginger Chicken with broccoli was so good!

P.F. Chang's - Indianapolis - Keystone
Responded on January 11, 2020

Thank you for letting us be a part of it! We look forward to seeing you again soon!

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OT
OpenTable Diner
Indiana
4 reviews
Dined on January 6, 2020
Overall5food5service5ambience4

great service and food, would love to go back again

P.F. Chang's - Indianapolis - Keystone
Responded on January 11, 2020

Thank you for letting us be a part of it! We look forward to seeing you again soon!

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BC
BillC
1 review
Dined on January 5, 2020
Overall2food2service1ambience2

Our lunch/dinner was below par. My wife had a beef item that was not edible and had server take it back but they still charged us for this. The server was nonexistent and was in the area but just would not check back with us. Our table of 4 ask for salt and pepper we finally got this when we were finished. My wife turned in a review direct with P.F. Chang's and they sent us a letter.

P.F. Chang's - Indianapolis - Keystone
Responded on January 11, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
OpenTable Diner
Indiana
1 review
Dined on January 2, 2020
Overall1food1service1ambience1

My wife was highly disappointed in the new tempura poppers and how they were not listed in having rice in them. She immediately took a bite and spit it out once she found out that there was rice in them she is on a strict diet with none of that listed on the menu it took her back and disappointed her for the rest of the meal

P.F. Chang's - Indianapolis - Keystone
Responded on January 11, 2020

We are sorry to hear about your experience. We will share it with our team. If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

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AS
vipAnnS
Indiana
10 reviews
Dined on January 2, 2020
Overall2food3service1ambience2

The restaurant was not very busy yet we were seated at a table by the door and it was freezing cold because of the door opening and closing. We waited a long time to be greeted by our server. Ordered water and then waited at least 10 minutes for our water to arrive. Service was crazy slow. Had to ask for sauce twice for the dynamite shrimp since it came out with no sauce. The food was not warm, rice was undercooked. Our server had our credit card for over 10 minutes when we paid. The whole experience was poor. Couldn't believe how slow and uncaring the service was.

P.F. Chang's - Indianapolis - Keystone
Responded on January 11, 2020

We are sorry to hear about your experience. We will share it with our team. If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

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OT
OpenTable Diner
Indiana
2 reviews
Dined on January 1, 2020
Overall2food1service2ambience3

We had a reservation and arrived a few minutes early. Our table wasn't ready yet, so we waited in the (very crowded) foyer. When we were seated, the service was a bit slow at first, but not unbearable. When our appetizer (spring rolls) arrived, they had a very strong burned smell and taste. We sent them back, and about 5 minutes later the manager came by to tell us she had already put in a replacement order, and she would personally ensure they were done right. Quite a while later, we asked our waitress if she could check on them. Shortly thereafter, a runner brought the replacement spring rolls - which were also very burnt. We sent those back as well, and asked that they not bother to try a third time. About 20 minutes later, we had to flag down the waitress to see where our entrees were. About 1 hr 20 minutes after we sat down, our entrees finally came. While generally average taste-wise, most of our dishes were lukewarm or barely hot. Oddly, we never saw the manager again after her first appearance, and the waitress made a point of telling us they had removed the appetizer from the bill (as if it were something special they did for us).

P.F. Chang's - Indianapolis - Keystone
Responded on January 11, 2020

We are sorry to hear about your experience. We will share it with our team. If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

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OT
OpenTable Diner
Indiana
2 reviews
Dined on December 31, 2019
Overall4food4service4ambience4

Reservations were at 815am we were seated a little earlier which was nice. It was NYE so it was very busy but the service & food was great. Food was hot & it can speedy the menus was reasonable I was more surprised that the drinks cost more than the food. An Entree was $12 & a cocktail was $13. Other than that it was great.

P.F. Chang's - Indianapolis - Keystone
Responded on January 11, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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OT
OpenTable Diner
Indiana
1 review
Dined on December 31, 2019
Overall1food2service1ambience1

The worst. Peroid!

P.F. Chang's - Indianapolis - Keystone
Responded on January 11, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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TD
vipTonyD
Indiana
16 reviews
Dined on December 31, 2019
Overall5food5service5ambience4

We went to P.F. Chang's for NYE with some friends. We had a reservation for 7pm. We had the tempura poppers and a avocado spring roll for our appetizers. The poppers were outstanding and the spring roll was ok. Our main dishes were great. Service was great and we didn't feel rushed.

P.F. Chang's - Indianapolis - Keystone
Responded on January 11, 2020

Thank you for letting us be a part of it! We look forward to seeing you again soon!

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