P.F. Chang's - Glenbrook

The server had to take our orders twice because he didn’t write them down the first time and forgot them. Even with writing them down the second time, he messed up 2 out of 6 orders. To remedy one order, the kitchen poured the cup of wonton soup into a bowl and covered it with more broth. When we pointed that the soup only had 2 wontons (because of the kitchen messing it up), he said I wouldn’t be charged for it, but they still charged me for a cup of soup. My friend ordered white rice, he brought her fried rice, then he took it back to the kitchen and brought white rice when she said something, and they tried to still charge her for fried rice ($3 more). All 6 bills were messed up when the server brought them. It took about 30 mins of the server going back and forth and reprinting bills for him to remedy it and it still wasn’t correct. One of my friends brought cash to pay and because he too so long, she couldn’t keep waiting for him to bring back her change, so she was forced to leave him with the change from her bill which was a much greater tip then he should have been given. We had to ask him 2-3 times to bring the rest of us pens for us to sign our receipts. One of my friends was charged a different amount then her original receipt said. The appetizers were also brought out after the entrees. Our server never apologized about any of this. Idk if he was overwhelmed, the restaurant was pretty empty on a Monday night, but maybe he was having a bad day or was covering for someone else’s tables.

Over priced, need to remember that next time

It’s the first time we’ve been back as a family since COVID and we were not disappointed. The service was amazing, the food and cocktails perfect, and the chef even stopped out to talk to us because he saw our son mesmerized by the flames during cooking. It was really just a great experience overall.

I ordered the Salmon but when I got my plate
It didn’t have all the components on it. Just some wilted spinach greens and the Salmon. It was supposed to have mushrooms and three other items. For the price I paid I expect to get the entire meal I paid for.

On the spur of the moment my husband and I decided to have a date night at PF Chang‘s.
I wanted to try the Asian pear Mojito but they were out of the necessary ingredients so when I shared with the waitress I like something sweet but not overly sweet she suggested their sangria. It was really good.
On my husband‘s trip to wash his hands he saw a man enjoying the Peking duck and ask him how it was… The man said it was the best thing on the menu so my husband ordered it and absolutely loved it!
It was a great date!

Fun with BFF

Hannah was a great waitress. Attentive in spite of being overworked with short staffing.

Love the food. Service was on point, too!

Think of your favorite pf chang RESTAURANT and replace it with a mall version…terrible quality food compared to other locations!
Was not offered refills. And when I ordered more food It was not brought out til the end of service as I requested earlier in the night I no longer wanted the item as 20mins for sweet and sour chicken had passed. The manager then came to my table to try to convince me to take it home!

Just as I expected, really good

I've been to this P.F. Chang's several times and this was my worst experience. I made a reservation for 7:00 pm for 3. When I arrived we had to wait 20 mins before we were seated and it wasn't very busy. They didn't start cleaning our table until 7:15 pm. Once we were seated, the waitress took our drink orders relatively quickly however it took another 30 before we got our food. When the food arrived it wasn't hot and appears to have sat on the counter several minutes before it was brought to our table. Overall a very disappointing experience.

Our waitress initially just wasn’t happy we were there. She finally came around towards the end of the meal but I assume she wasn’t having a good day so we tried to make her day better and still tipped her 20%

I had table reservations at 7.30 in this location but they said they are not accepting any reservation from Open Table. I was very upset and will not go back.