P.F. Chang's - Durham

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1. GH

   GregH

   Raleigh

   4 reviews

   4.0

   4 reviews

   Dined on June 16, 2022

   overall4food4service5ambience4

   Had a great birthday dinner for my son. Food and service were both great!!

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2. GL

   GLWF

   Raleigh

   9 reviews

   3.0

   9 reviews

   Dined on May 8, 2022

   overall3food4service3ambience3

   We had a 7:00 pm reservation and was told they were running ~30 minutes behind. We ended up at the bar and decided to eat there, as we weren’t notified that our table was ready until 8:00. However, it was Mother’s Day and not ideal to sit at the bar with your family. The bartender was very nice and tried to be accommodating. Probably won’t visit again, particularly on a holiday/weekend.

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3. SB

   SparkleB

   New England

   2 reviews

   3.0

   2 reviews

   Dined on May 8, 2022

   overall3food4service2ambience5

   Long wait even with reservations

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4. G

   Gene

   Raleigh

   2 reviews

   4.0

   2 reviews

   Dined on May 8, 2022

   overall4food4service4ambience4

   Mother’s Day

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5. OT

   OpenTable Diner

   Raleigh

   1 review

   2.0

   1 review

   Dined on May 8, 2022

   overall2food4service1ambience2

   It was Mother’s Day so we expected a crowd but with a reservation, we still had to wait 45mins before being. The tables were super tight because they were trying to accommodate as many people as possible. It was loud and the food although good, took forever to come.

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6. RR

   RobinR

   Raleigh

   1 review

   5.0

   1 review

   Dined on May 8, 2022

   overall5food5service5ambience4

   Lunch selection great! Service was just great too!

   Report
7. RE

   RickE

   Raleigh

   1 review

   2.0

   1 review

   Dined on May 7, 2022

   overall2food2service1ambience2

   Mixed results here. Understanding it was graduation, prom, and Mother's Day weekend all at once, the restaurant still didn't seem to be prepared. For my wife and I, we were trying to celebrate our anniversary. I get that staffing is an issue and all that. Reservation time was not honored. Waited 20-30 minutes after reservation time to get seated. Was told the kitchen was backed up. In that case the restaurant should have ceased taking call in orders and only allow take out for those who showed up at the restaurant to place to go orders. No phone ins! I have experienced that in the past at other restaurants, and it works. What it does is puts the focus on the patrons in your dining room. After all, it is a restaurant and not just a take out joint. My waiter was mediocre. He only came over to the table a couple of times to ask for drink refreshes. Seeing it was busy, we ordered everything at once. Appetizer came out quickly. Mixed drink came out quickly. But for some reason the iced tea I ordered took forever. And I only got one refill for the entire hour it took to get and complete the meal. The main courses took quite some time to arrive at the table. Didn't order anything special. Again, we were told numerous times the kitchen was backed up. Was offered nothing to compensate for that. That is the least they could have done. Again, I get it. COVID, staff shortages, etc. But this was poor service on several fronts. Will be a while before I step foot in that place.

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8. OT

   OpenTable Diner

   Raleigh

   1 review

   2.0

   1 review

   Dined on May 4, 2022

   overall2food3service1ambience2

   Amount of food didnt match the price

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9. OT

   OpenTable Diner

   Raleigh

   2 reviews

   4.0

   2 reviews

   Dined on April 14, 2022

   overall4food4service4ambience4

   Nice friendly service

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10. S

    Stuie

    New York Area

    51 reviews

    vip
    5.0

    51 reviews

    Dined on April 11, 2022

    overall5food5service5ambience5

    No matter the location I find the food at P.F. Chang’s consistently good. This time was no exception.

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11. DB

    DouglasB

    Raleigh

    1 review

    1.0

    1 review

    Dined on April 11, 2022

    overall1food1service1ambience1

    After being seated, we were completely ignored! No menus were given to us either! All by scanning codes or requesting a numerical code. But once I scanned the first code, they required another one that I could not find and was completely ignored when I asked for assistance. Got up and left at that point and was completely ignored even then! F**k PF Changs!!!

    Report
12. OT

    OpenTable Diner

    Orlando

    1 review

    5.0

    1 review

    Dined on March 12, 2022

    overall5food5service5ambience5

    Superb service behind the bar. We had fun and the food was delicious!!

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13. CJ

    CaptivatingJoy

    Raleigh

    6 reviews

    5.0

    6 reviews

    Dined on March 5, 2022

    overall5food5service4ambience4

    I dined late and had an amazing experience.

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14. OT

    OpenTable Diner

    Raleigh

    1 review

    5.0

    1 review

    Dined on February 26, 2022

    overall5food5service5ambience5

    Overall it was a Good experience

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15. B

    Boomer

    Birmingham

    9 reviews

    5.0

    9 reviews

    Dined on February 18, 2022

    overall5food5service5ambience5

    I know PF Changs is a "Chain restaurant" but it's so darn delicious! We had a reservation and we were seated immediately. Our waitress, CeCe was terrific. The food was awesome. Thank you!

    Report
16. OT

    OpenTable Diner

    Washington DC

    6 reviews

    3.0

    6 reviews

    Dined on February 17, 2022

    overall3food3service4ambience2

    The check in was a bit confused as they couldn’t find the OpenTable reservation. After five minutes they sorted it out and we had our table. The waiter was real good. He was prompt, knowledgeable, and observant. The food was good, and was as expected. No surprises. The restaurant is worn and needs remodeling.

    P.F. Chang's - DurhamResponded on March 10, 2022

    Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

    Report
17. JB

    JBernier

    Raleigh

    2 reviews

    5.0

    2 reviews

    Dined on February 15, 2022

    overall5food5service5ambience5

    My wife and I had an absolutely fantastic Valentine's dinner at PF Chang's - Durham. We went with the set menu, which offered a lot for a great price. The food was awesome! We also ordered some to go home to share with the kids. Thank you so much for a great time!

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18. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on February 15, 2022

    overall5food5service5ambience5

    Wonderful!

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19. MS

    MarkS

    Raleigh

    5 reviews

    4.0

    5 reviews

    Dined on February 14, 2022

    overall4food5service5ambience4

    My wife and I ate at PF Changs for Valentines dinner. There was a pre fixe dinner option that included 4 courses and a glass of wine for a reasonable amount. The food was excellent with large portions. The service was also friendly and efficient. The only negative was the table for two was very small and there was little space between the tables. It was difficult to fit the various plates and glasses on the table.

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20. DF

    DonaldF

    Raleigh

    96 reviews

    vip
    5.0

    96 reviews

    Dined on February 14, 2022

    overall5food5service5ambience4

    My wife and I thoroughly enjoyed the special, 4 course, dinner we had on Valentines Day. Everything was cooked to perfection, served hot and with a pleasant, though masked, smile.

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21. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on February 12, 2022

    overall1food5service1ambience2

    If I was to ever have that waitress again I would get up and leave

    P.F. Chang's - DurhamResponded on March 10, 2022

    We’re sorry to see this! We’ve reach out to you in a private message. Thanks!

    Report
22. BE

    BigEd

    Raleigh

    17 reviews

    vip
    5.0

    17 reviews

    Dined on February 8, 2022

    overall5food4service5ambience5

    Our waitress was excellent

    Report
23. H

    Hungry

    Charlotte

    10 reviews

    vip
    5.0

    10 reviews

    Dined on February 6, 2022

    overall5food5service5ambience4

    Very good customer service

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24. s

    seoulman

    Raleigh

    2 reviews

    5.0

    2 reviews

    Dined on January 27, 2022

    overall5food5service4ambience5

    Diverse selection of choices so restaurant can accommodate different diets. All the food was delicious.

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25. JL

    JaredL

    Raleigh

    6 reviews

    5.0

    6 reviews

    Dined on January 24, 2022

    overall5food5service5ambience5

    Took my daughter out for her 16th birthday and we had a blast!

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26. HJ

    HungryJoe

    Raleigh

    10 reviews

    vip
    3.0

    10 reviews

    Dined on January 17, 2022

    overall3food4service3ambience3

    The food was good. The service is friendly but it seems they no longer clear the unneeded dishes during the meal. By the end of the table was completely covered with used plates.

    Report
27. LG

    LyndaG

    Wilmington

    5 reviews

    3.0

    5 reviews

    Dined on January 10, 2022

    overall3food3service4ambience4

    Basically disappointed. The service was great but the rest was so so. We've ordered the hot and sour soup before here and at other PF's. It was very dark. Too much soy for me to even eat. My husband puts soy in his so he was sort of OK with it. I ordered the bowl of wonton soup. $9 bucks. There were three wontons, maybe six pieces of spinach, a few water chestnuts, some dry diced chicken and a few mushrooms. The broth was weak. Ordered the steamed dumplings. They were good. No complaints. Ordered the crisp honey chicken. Small portion. Definitely wouldn't be good to share.

    Report
28. M

    Macruz

    Phoenix

    14 reviews

    5.0

    14 reviews

    Dined on January 7, 2022

    overall5food5service5ambience5

    Our service was excellent. She was very accommodating to my mom’s requests. The food was good and even had leftovers.

    Report
29. BD

    BigD

    Raleigh

    58 reviews

    5.0

    58 reviews

    Dined on December 30, 2021

    overall5food5service5ambience5

    Work on ensuring utensils and dining ware is clean! Service was great

    Report
30. OT

    OpenTable Diner

    Raleigh

    1 review

    5.0

    1 review

    Dined on December 3, 2021

    overall5food5service5ambience5

    Justin was a very polite and attentive server. The food was excellent.

    Report
31. OT

    OpenTable Diner

    Raleigh

    1 review

    vip
    5.0

    1 review

    Dined on November 27, 2021

    overall5food5service5ambience5

    Our waiter, Tamir was amazing. Great experience from start to finish

    P.F. Chang's - DurhamResponded on December 3, 2021

    Thanks for sharing your feedback with us! We will be sure to recognize Tamir! Hope to see you soon!

    Report
32. d

    drjc

    Raleigh

    19 reviews

    4.0

    19 reviews

    Dined on November 25, 2021

    overall4food4service5ambience3

    Even though it was busy, good food at a reasonable price and outstanding service made for an enjoyable meal for our party of 6.

    P.F. Chang's - DurhamResponded on December 3, 2021

    Thanks for sharing this! We hope to see you soon!

    Report
33. T

    Traveler

    Raleigh

    52 reviews

    vip
    5.0

    52 reviews

    Dined on November 18, 2021

    overall5food5service5ambience5

    This was a very special dinner shared with my granddaughter after shopping for her birthday and Christmas presents. We both enjoyed our Tempura Calamari appetizer and our entrees - Crispy Honey Chicken and Miso Glazed Salmon. Our server was amazing and made my granddaughter's evening by providing endless glasses of Pomegranite Lemonade!

    P.F. Chang's - DurhamResponded on December 3, 2021

    Thanks for taking the time to share your feedback with us! We'll ensure that we pass this along to our team. Hope to see you soon!

    Report
34. BD

    BigD

    Raleigh

    58 reviews

    5.0

    58 reviews

    Dined on November 15, 2021

    overall5food5service5ambience5

    Mike was our waiter again and was superb as he’s been before. Clearly he lives the people interactions.

    P.F. Chang's - DurhamResponded on December 3, 2021

    Thanks for sharing, and we'll ensure that we pass this along to our team. Hope to see you soon!

    Report
35. R

    Raven

    Washington DC

    14 reviews

    3.0

    14 reviews

    Dined on November 12, 2021

    overall3food3service3ambience3

    Most of their food is fried and has way too much sugar in it - not very healthy at all! Not sure if I will eat at PF Chang’s again.

    Report
36. D

    Doglvr

    Raleigh

    10 reviews

    4.0

    10 reviews

    Dined on November 7, 2021

    overall4food4service5ambience4

    The dinner plates were already on the table when we sat down. This is not such a good idea with Covid. The food was brought to our table in uncovered dishes which we then served into the plates. The uncovered dishes allowed the remaining food to cool. These two issues (exposed plates and cooling of food) should be addressed.

    Report
37. OT

    OpenTable Diner

    New York Area

    3 reviews

    vip
    2.0

    3 reviews

    Dined on November 6, 2021

    overall2food3service2ambience3

    We turned up, having booked on Open table, to be told that OpenTable is not good at this location. Seated eventually. We ordered but I am afraid that we only received 2 of the three main dishes. We asked and asked but the noodles just did not come. We also tried to order sushi but were informed that the restaurant was having issues and this was off the menu.

    P.F. Chang's - DurhamResponded on December 3, 2021

    We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit, so we can get it right next time. Could you send us a private note with more information about your visit and your email address; our team will reach out to you? Thanks!

    Report
38. j

    joejamie14

    Atlanta

    83 reviews

    vip
    2.0

    83 reviews

    Dined on November 6, 2021

    overall2food2service1ambience3

    Have been a regular at P F Changs when in town and have always been well satisfied. Initially made reservation for 7:45 and revised to 7 pm with multiple openings showing. Arrived at 7 and was told told that we would have to wait 1 hour. Very disappointed.

    Report
39. OT

    OpenTable Diner

    Raleigh

    1 review

    2.0

    1 review

    Dined on November 6, 2021

    overall2food2service3ambience3

    When I arrived (after receiving a confirmation email hours beforehand) I was told by the hostess that “open table wasn’t connected” and my reservation didn’t process. There was over an hour wait for non reservations. So frustrating. She ended up fitting us in after a 30 minute wait, but we really shouldn’t have had to wait at all so that got us off on the wrong foot. Once we ordered, food took 50 minutes and our poor server was very apologetic. The food was ok, not as good as I remember the last time we visited about 2-3 years ago. Overall, it was not a good experience and we won’t be going back anytime soon. Dinners out are a treat for us after spending a year cooped up. We’ll pick more wisely next time.

    P.F. Chang's - DurhamResponded on December 3, 2021

    We are sorry to see this! Could you send us a private note with more information about your visit and your email address; our team will reach out to you? Thanks!

    Report
40. D

    Dubb

    Raleigh

    66 reviews

    vip
    2.0

    66 reviews

    Dined on November 1, 2021

    overall2food2service2ambience2

    This used to be such a great casual restaurant. They'd come to your table and say, "How do you like your Chang sauce?" and then make it at the table. It was an experience. Now, they drag over to the table after ten minutes, no greeting, and say, "You want a drink?" The food is very average, the service below average, the experience is gone. I can't think of any reason to eat here again.

    P.F. Chang's - DurhamResponded on November 4, 2021

    We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit, so we can get it right next time. Could you send us a private note with more information about your visit and your email address; our team will reach out to you? Thanks!

    Report