P.F. Chang's - Walnut Creek

2.9
160 Reviews
$30 and under
Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 160 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
2.9based on recent ratings
3.1
food
2.9
service
2.8
ambience
2.5
value
Noise · Moderate
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OT
OpenTable Diner
1 review
Dined on July 2, 2021
Overall2food1service1ambience2

Took forever
To get a 2nd drink -
So we canceled the order.

It was not busy

OT
OpenTable Diner
San Francisco
1 review
Dined on May 21, 2021
Overall1food1service1ambience1

Staff messed up on our reservations and sat the wrong couple.
Our server was not attentive - had to ask/look around for help to order, bring missing items and our Won ton soup was cold. PF Chang’s use to be great... but man it’s awful now

P.F. Chang's - Walnut Creek
Responded on May 28, 2021

We are sorry to see this. If you would like to discuss your visit, please reach out to us on our contact us page.

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OT
OpenTable Diner
San Francisco
16 reviews
Dined on May 8, 2021
Overall3food4service2ambience4

Food was good but head of house was very rude and not accommodating at all.

P.F. Chang's - Walnut Creek
Responded on May 20, 2021

Thanks for sharing your feedback with us, and we're sorry to hear about your disappointment. We'll be sure to share your feedback with our team.

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N
vipNewyears
San Francisco
30 reviews
Dined on May 7, 2021
Overall5food5service5ambience5

It was great. Noise level high because we were outside.

P.F. Chang's - Walnut Creek
Responded on May 20, 2021

Thanks so much! We hope to see you again soon!

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MF
MarkF
San Francisco
7 reviews
Dined on April 24, 2021
Overall5food5service5ambience5

Granddaughter nite out

RE
vipRayE
Sacramento
7 reviews
Dined on April 7, 2021
Overall5food5service5ambience4

So glad we we’re able to dine inside

OT
OpenTable Diner
San Francisco
8 reviews
Dined on April 2, 2021
Overall4food5service3ambience5

I love that restaurant. The food is delicious but this time, one person took our drink order, another person took our meal order and a third person delivered the meal. Never had a chance again to speak to anyone about anything!! They all made themselves scarce.

ZB
ZoeB
Sacramento
1 review
Dined on March 26, 2021
Overall4food3service5ambience5

Great service-- manager came around to check on everyone!

c
christine
San Francisco
6 reviews
Dined on March 24, 2021
Overall3food3service2ambience3

They tried but after our cocktails were delivered we waited an hour and a half for dinner
I was faint after an hour and asked for a bowl white rice
By then it was 7 pm and I had no lunch
Dinner came at 7:30
We tipped generously because it was not our server fault

Too many take out orders superseded in dining

DP
DianeP
San Francisco
3 reviews
Dined on March 21, 2021
Overall5food5service5ambience5

We had a wonderful time eating outside, watching all the people, enjoying a lovely Sunday.

Food was bountiful and fabulous, cocktails very impressive and service wonderful.

CG
CoreyG
San Francisco
1 review
Dined on March 20, 2021
Overall4food4service4ambience4

Overall a good experience and restaurant sat us earlier than our reservation time as we were a little early, although they didn't seem to find our reservation at first. Service was good for the most part and attentive. Did find an egg shell in the fried rice and pointed it out to server, but just received an apology and no other action to replace. Only thing that's not the best, but understand with the pandemic, is that you have to download the menu yourself and my cell phone was not recognizing the QR code and didn't work so I had to share another cell phone with friend. Should have ability for disposable menus on request. Noticed some older customers nearby who struggled with cell phone as well.

GS
GinoS
Los Angeles
2 reviews
Dined on March 15, 2021
Overall2food5service1ambience2

The attendant my wife and I had taking care of us, was not the top of the heap. I had to address the manager, and he did his best to make up for the mishap. Once you cut, the wound will heal, but the scar is still present.

OT
OpenTable Diner
San Francisco
3 reviews
Dined on November 22, 2020
Overall3food5service3ambience1

I would recommend some outdoor heaters and a few more staff members(like a bartender)to make it a better experience. Food was great

OT
OpenTable Diner
San Francisco
8 reviews
Dined on November 21, 2020
Overall3food5service1ambience2

The food was great, although one dish came out very late. Service is terrible. This is the 2nd time I’ve been to this location with terrible service.

B
vipBobbie
San Francisco
11 reviews
Dined on November 12, 2020
Overall5food5service4ambience4

The food has consistently been very good at PF Chang's . It is our "go to" for Asian food.

d
dontgo
San Francisco
23 reviews
Dined on November 12, 2020
Overall2food2service2ambience3

Maybe it's b/c Covid time or not. Food quality has gone down 100%. This is not the PF Chang I remember. Food not only took about 30-40 min to arrive but was blander than fast food. Extremely slow service, despite only about 12-15 tables occupied on a Thurs night around 630pm. From seating to getting food: about 40 minutes. This place took a dive into nowhere. It's lost its touch as premier Asian food. The service, flavors, aroma. Doesn't exist. Maybe it's the cooks in the back? Maybe it's during Covid? Who knows. But PF needs to re-evaluate themselves.

LL
vipLauraL
San Francisco
9 reviews
Dined on February 22, 2020
Overall3food4service2ambience3

Our server was great but the bar & the kitchen were backed up & had trouble getting drinks & food out efficiently. We were there for almost 2-1/2 hours. Painful!

A
vipAlongfield
San Francisco
14 reviews
Dined on February 9, 2020
Overall3food3service4ambience4

PF Chang's isn't what it used to be. With the shift to broader Asian flavors, it has somehow lost its way from what made it fun and good.

MP
MikeP
San Francisco
16 reviews
Dined on February 7, 2020
Overall3food5service3ambience5

Great place. Been here many times. Food is Always exceptional. Great decor and vibe. Service was ok. Kinda of forgot about our table for a while. For drinks or dessert. Had to ask someone else for dessert menu. But other than that it’s always enjoyable.

D
vipDoodlemomma
San Francisco
24 reviews
Dined on February 7, 2020
Overall3food3service4ambience3

I haven’t been back to P.F. Chang’s in years. I used to love their food. Their menu was literally cut in half. Some items are no longer on the menu. I ordered the shrimp dumplings which was good, Mongolian beef and fried rice. It was ok. Fried rice was greasy. The ramen was not appetizing at all. Each of us had a drink. Total was a few bucks less than $100 and it was not worth it. Tables weren’t getting cleaned. I had to ask another Servpro clean our table to so we can eat our dessert. Definitely not going back.

O
vipOman
San Francisco
8 reviews
Dined on February 1, 2020
Overall3food4service3ambience3

The management of reservations is horrible. If you make a reservation for a specific time, you shouldn't have to wait 30 minutes for your table. It just poor management and a lack of respect for client's time.

MA
vipMARIAV
San Francisco
35 reviews
Dined on January 28, 2020
Overall3food2service3ambience3

Food is not authentic Chinese. Salty at times. There’s really no flavor in all the food selection except for their infamous lettuce wrap.

MD
vipMyDuffy
San Francisco
41 reviews
Dined on January 27, 2020
Overall3food3service3ambience3

The restaurant was not busy when we were there but had dirty tables that we had to look at while eating. The shrimp with lobster sauce has absolutely no taste what so ever. It was so bland with small shrimp not prawns. Would not recommend ordering.

JJ
JoselynJ
1 review
Dined on January 25, 2020
Overall1food1service1ambience1

This is my family’s 3rd time going to this restaurant, the very first time was years ago which does not seem like a good thing because we love to eat and go to nice restaurants very often . Recently we went to P.F. Change for dinner, in the last month both time the service for starter was not the best . We received our food and had to wait around until someone came back around to provide silverware. The 2 nd time we there was this past Saturday early afternoon, it did not seem that busy however once again we did not receive silverware although we received our food , we asked for silverware and the server seem to have forgot or had to look around for silverware. Some of our food was cold ,although we waited an long time to receive our food . By the time we did receive our food we already determined we wouldn’t be coming back to the location again. From the time we sat down we were sitting next to dirty tables that was not cleaned , we were there for about close to an 1 hr and half until . The tables only started getting cleaned as another family was going getting seated. We had to ask for refills on drinks and for more silverware. Our waiter did not check in on us to see if we needed anything .

N
vipNynnafoodie
San Francisco
21 reviews
Dined on January 25, 2020
Overall2food1service3ambience3

This trip to PF Changs was VERY disappointing. The service was fine but the menu choices and food were awful. I guess they are in the process of revamping their menu and we happen to catch them at the "in between" time. The menu choices were few. The "potstickers", if that's what you can call them were round, weird and VERY GREASY!!. We sent them back. The lobster fried rice was wet, clumpy and no flavor. I know we had another dish but it too was bad and can't even remember what it was. I hope things turn around soon. PF Changs used to be good.

OT
vipOpenTable Diner
San Francisco
2 reviews
Dined on January 25, 2020
Overall1food1service1ambience3

It was my daughters 10th birthday and she loves Chinese dood but had never been to P.F. Chang. It was not overly busy but took 20 minutes for the waiter to even come by our table. They brought two waters (we have three kids) and the wine, but no glass. The good came quickly after we ordered because we mentioned how slow our service was. Halfway through eating my daughter bit into her edamame and handed it to me saying it was bad. It had something brown and mushy coming out of it and when I opened it up there was a larva on the soy bean. The manager tried to say it was a sprout. This was definitely a larva - it was pink/fleshy colored with ribs and one end was darker pink in color.

R
vipRarah99
San Francisco
2 reviews
Dined on January 24, 2020
Overall2food2service2ambience3

Horrible service. Everything has gone downhill.

OT
vipOpenTable Diner
San Francisco
1 review
Dined on January 23, 2020
Overall1food1service1ambience1

Restaurant did not acknowledge the Open Table reservation. Told me to wait 45 min to be served.

OT
OpenTable Diner
San Francisco
1 review
Dined on January 20, 2020
Overall3food3service3ambience5

I love PG Chang’s and have been a customer for many years. Have always gotten great food and service. This night was different. The servers were nice and friendly but everything took forever. Took a long time to get drinks, the food took a long to come out and didn’t come out anywhere near at the same time. It was just a bit disappointing. We had drinks at the bar first and had no issues with drinks there. It won’t keep me from going back but Id say definitely something was different that night and it wasn’t even busy at all. I probably wouldn’t risk a holiday business dinner there but go for leisure instead

ES
EllieS
San Francisco
1 review
Dined on January 19, 2020
Overall2food4service2ambience2

We waited 30 minutes before a server came to take our order. Once we got a server, the service was very good. I like the food but I may not come back because of the parking.

KS
vipKarelS
San Francisco
7 reviews
Dined on January 14, 2020
Overall4food4service4ambience3

Change menu--not as good. Some portions seem smaller now. Seem to be losing pride in business.

P.F. Chang's - Walnut Creek
Responded on January 18, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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JG
vipJoeG
San Francisco
16 reviews
Dined on January 7, 2020
Overall2food3service1ambience2

We tried to do a fun birthday lunch for my father but service was mediocre at best. Extremely slow and not much concern or enthusiasm. We’ve been here numerous times and this time stood out as less than average.

P.F. Chang's - Walnut Creek
Responded on January 10, 2020

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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M
vipMmmg00d
San Francisco
36 reviews
Dined on January 6, 2020
Overall4food5service5ambience5

Great gluten free options

OT
OpenTable Diner
San Francisco
3 reviews
Dined on January 4, 2020
Overall3food2service5ambience3

Celebrated our Mom’s birthday. Service was great. However, PF Chang’s changed their menu and got rid of some of our favorite menu items. They were also out of several beers and strawberry lemonade for the kids. Probably won’t go back unless they add the items they took off the menu.

P.F. Chang's - Walnut Creek
Responded on January 11, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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JZ
vipJZima
San Francisco
15 reviews
Dined on January 2, 2020
Overall1food1service1ambience1

Arrived 15 minutes early, snooty hostess refused to sit us, even though restaurant was only 20% full. Walked us to the table 5 minutes past our reservation, sat another 25 minutes before waitress arrived, then waited another 15 minutes for our drinks. Another 30 minutes for food to arrive, main course only, no appetizers. Had to cancel appetizers at that point. Main course was lukewarm, must have been sitting on the counter forever.
Terrible experience, never again.

P.F. Chang's - Walnut Creek
Responded on January 10, 2020

We are sorry to hear about your experience. We will share it with our team. If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

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LM
LindaM
San Francisco
2 reviews
Dined on January 1, 2020
Overall1food2service2ambience2

We had a reservation in Walnut Creek and were surprised to see the restaurant was not even half full. Upon being seated, we were told there was no beef available as the supplier was out. We were also told they were short staffed in the kitchen and, apparently, in service staff as well. Three people ordered chicken dishes and one ordered Buddha's Feast, a tofu dish, with the sauce on the side. When the food finally arrived, the Buddha's Feast had no tofu and no sauce. The kitchen was out of tofu as well. There was no mention of this upon ordering, but the plate was served minus a main component, with no mention of it being missing until we asked where the tofu was. Upon request, they brought some cold unseasoned chicken to sub for the tofu. The other food was tasty, but the general experience was poor. Many patrons walked out after waiting a long time for service. After leaving, we did some research and P.F. Chang's has been sold and has a lot of financial difficulties. Unfortunately, we made the reservation based on former good experiences from years past. They did, however, comp the Buddha's Feast.

P.F. Chang's - Walnut Creek
Responded on January 11, 2020

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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J
Janak
Philadelphia
2 reviews
Dined on December 31, 2019
Overall1food1service1ambience1

Very bad. When we reached, the agent at reception said they hv not entered the reservation of open table so we could not get table. Strange behavior. Why should you take bookings if PFC at Walnut Creek if this is the case unless of course you resolve my un-reservation

P.F. Chang's - Walnut Creek
Responded on January 11, 2020

We are sorry to hear about your experience. We will share it with our team. If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

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RB
RebeccaB
1 review
Dined on December 31, 2019
Overall5food5service5ambience5

The staff was great! They were backed up with orders since it was New Year’s Eve but with all of that they were very accommodating. The staff was very friendly and we truly enjoyed our time

P.F. Chang's - Walnut Creek
Responded on January 11, 2020

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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OT
OpenTable Diner
San Francisco
4 reviews
Dined on December 31, 2019
Overall1food1service1ambience1

This was the worst experience I’ve ever had at a restaurant. We were seated on time. Right away, we saw that the menu was cut down to only one page, from probably 5 or 6 pages. We ordered dinner and drinks right away. We were served drinks, about 20 minutes later. We waited and waited for our dinner to arrive. Many people around us were leaving before their food arrived. After 2 hours, we left, with no dinner. The ambiance has drastically declined as well as the hygiene of the staff. We will not be going back. I think they must be going out of business and will be closing their doors soon. We are very disappointed.

P.F. Chang's - Walnut Creek
Responded on January 11, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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OT
vipOpenTable Diner
San Francisco
4 reviews
Dined on December 28, 2019
Overall3food4service2ambience3

Bad hostess...always. They seem very confused at the front. They can never find our reservations.

P.F. Chang's - Walnut Creek
Responded on January 11, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

Report

FAQs

You can order delivery directly from P.F. Chang's - Walnut Creek using the Order Online button. P.F. Chang's - Walnut Creek also offers takeout which you can order by calling the restaurant at (925) 979-9070.

P.F. Chang's - Walnut Creek is rated 2.9 stars by 160 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.