P.F. Chang's - Austin - Arboretum

4.2
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85 Reviews
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$30 and under
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Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 85 People Are Saying
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Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.2
food
4.2
service
4.1
ambience
3.9
value
Noise · Moderate
100% of people would recommend it to a friend
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JS
Austin
1 review
Dined on February 12, 2020
Overall2food3service1ambience4

Extremely slow food delivery.

T
Austin
8 reviews
Dined on February 8, 2020
Overall4food5service4ambience4

Great experience over all.

OT
Austin
2 reviews
Dined on February 8, 2020
Overall5food5service5ambience5

Great food!

s
1 review
Dined on February 7, 2020
Overall3food2service5ambience4

Our waitress was great and attentive even though she had a bunch of tables. She forgot to bring out our fried rice but she took it off our tab and brought it to us towards the end of our meal.
My boyfriend and I ordered the avocado egg rolls and crispy green beans to start (soooo good). Then I had avocado sushi (they need more vegetarian sushi options) and he had chicken pad thai and some vegetable fried rice. We shared the vegetarian things since I do not eat meat.
The issue was with the food. Not the taste, but I guess the quality? Me and my boyfriend both got sick after our meal. We're not sure exactly which dish made us sick but it wasn't fun.

T
Austin
22 reviews
Dined on January 28, 2020
Overall5food4service5ambience5

Food was very good. Service was excellent.

OT
Austin
1 review
Dined on January 24, 2020
Overall5food5service5ambience5

Our Son gave one of the helper servers 5 out of 5 in Good Customer Service. Thank you for making Our Son's Birthday enjoyable.❤💯

C
Austin
9 reviews
Dined on January 20, 2020
Overall3food3service3ambience3

Not as good as I remember it. Service was a bit slow and food was just ok.

A
San Francisco
15 reviews
Dined on January 15, 2020
Overall4food4service2ambience3

good place where to eat at a reasonable price and wide variety

P.F. Chang's - Austin - Arboretum
Responded on January 18, 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

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RJ
Austin
1 review
Dined on January 11, 2020
Overall3food3service4ambience4

Typical PF Chang’s experience. Made a reservation on Open Table, arrived on time and still waited 30 minutes. Food and service were acceptable. Not the best restaurant option but decent for a random night out.

LY
Houston
8 reviews
Dined on December 24, 2019
Overall1food3service1ambience1

Went in Christmas Eve and food took over 2 hours “due to take out orders” per management. This is the second time I’ve dined here for a special occasion and had slow service and long extended wait times.

P.F. Chang's - Austin - Arboretum
Responded on January 11, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
1 review
Dined on December 21, 2019
Overall1food1service1ambience4

Cold food and ordered white rice but never received after being told 3 times that it was coming.

OT
Austin
31 reviews
Dined on December 13, 2019
Overall2food4service1ambience3

Our server, Ryan, seemed to have difficulty concentrating. He never brought our water and made very light of wrong orders coming out. For example, my appetizer was supposed to be shrimp dumplings and they were sausage - I am pescatarian...So the correct order did not come out until I was completely finished with my lunch meal. There was no apology even though it was very obvious I was not pleased. I will go back but I will definitely sit at the bar as I usually do for my lunch meal! Even if I do not drink!

OT
Austin
1 review
Dined on December 4, 2019
Overall5food4service5ambience4

Sat at the bar for dinner, bartenders were great. Requested a special order and they gladly did it.

PP
Austin
4 reviews
Dined on November 16, 2019
Overall4food4service5ambience4

A fun place with many appealing menu options. Lots of family and “special occasion” parties dining...it’s best to make a reservation.

P.F. Chang's - Austin - Arboretum
Responded on November 25, 2019

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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C
San Francisco
2 reviews
Dined on November 14, 2019
Overall5food4service4ambience5

Very nice ambience... always consistent is quality and service....

P.F. Chang's - Austin - Arboretum
Responded on November 25, 2019

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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C
Austin
21 reviews
Dined on November 13, 2019
Overall4food4service5ambience4

Had the lunch special. Good vale and pretty good food.

P.F. Chang's - Austin - Arboretum
Responded on November 25, 2019

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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DF
Austin
7 reviews
Dined on November 3, 2019
Overall5food5service5ambience5

The food was great and our server Erica is the best!

KF
Central Coast
7 reviews
Dined on October 24, 2019
Overall1food1service1ambience1

Food wasn’t good, very disappointed.

KP
Austin
1 review
Dined on October 11, 2019
Overall5food5service5ambience5

We always appreciate the gluten free options and willingness to work with our kid's odd requests (like 6x the meat in the fried rice!) :)

P.F. Chang's - Austin - Arboretum
Responded on October 19, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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KC
Austin
40 reviews
Dined on October 8, 2019
Overall4food5service5ambience4

Went for lunch at PF's. Food was very good and for those who want to go for lunch their specials are a good place to start from. Service by Rhianna was excellent, even when we were freezing because the ac vent was right above us she listened and reacted, thank you Rhianna!

P.F. Chang's - Austin - Arboretum
Responded on October 19, 2019

Thanks! We will be sure to recognize Rhianna! Hope to see you soon!

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OT
New Orleans
1 review
Dined on October 4, 2019
Overall3food5service1ambience4

We were there for two hours. With three kids. Sometimes two hours would be nice for a Friday night meal. But not with three kids, we wanted fast and we got slow. Soooo slow. Slow kitchen. Slow service. Slow.

EV
Austin
1 review
Dined on September 13, 2019
Overall1food1service2ambience3

It took an hour to get our food and we barely saw our waitress. The food was overpriced for what is really Chinese fast food that was not good. I wasn’t expecting authentic but it wasn’t even good as an Americanized version. It also took another 20 minutes just to get a box and some iced tea. Terrible service and it wasn’t even busy.

OT
Austin
3 reviews
Dined on September 7, 2019
Overall4food4service5ambience3

We had a family dinner. The food was good.

MH
Austin
10 reviews
Dined on September 6, 2019
Overall4food4service4ambience4

Always good service and we enjoy the food. We go there at least once a month..

OT
Austin
32 reviews
Dined on August 29, 2019
Overall5food5service5ambience5

We ate at the bar. The service by bartender and her back up was attentive. The food is consistently fresh & delicious! We had eggplant and sesame chicken.

P.F. Chang's - Austin - Arboretum
Responded on September 4, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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DI
Houston
20 reviews
Dined on August 22, 2019
Overall5food5service5ambience5

Maggie was an excellent server and the food is always delicious and presented well. One of our favorite places to enjoy a meal

P.F. Chang's - Austin - Arboretum
Responded on September 4, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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OT
Sacramento
1 review
Dined on August 17, 2019
Overall4food4service3ambience3

Love the food and ambiance. My 18 year plan of picked this for his birthday and loved it. The management of this location just felt sub-par. Getting our table (and we had a reservation) was slow. And getting our food was slow too. Our waiter tried to “entertain” us while we waited. Just all felt like we could step up the service a bit....

P.F. Chang's - Austin - Arboretum
Responded on September 4, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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AW
San Francisco
2 reviews
Dined on July 25, 2019
Overall5food5service5ambience5

Wonderful from start to finish!

KK
Austin
6 reviews
Dined on June 29, 2019
Overall5food4service5ambience5

PF Chang’s is always consistent with a good atmosphere. Server was attentive and let us stay after the mail was finished. Enjoyed the beef with broccoli and thought portion was generous. Only suggestion would be more flavor on edamame.

RP
Austin
6 reviews
Dined on June 22, 2019
Overall3food3service2ambience3

Wasn't the PF Changs I remember - Service was lacklustre

W
Austin
2 reviews
Dined on June 16, 2019
Overall5food5service5ambience5

Fathers Day

OT
Austin
2 reviews
Dined on June 15, 2019
Overall4food4service4ambience4

Everything was ok except that they didn’t do anything fir my wife’s birthday. I put a request in on the reservation but nothing was done. When I asked afterwards they said they just saw it but by then it was too late. Disappointing

CS
Austin
6 reviews
Dined on June 8, 2019
Overall5food5service5ambience5

I love PF Changs! Even though they were very busy, we were seated quickly & served well. The Mongolian Beef is my fave!

D
Austin
6 reviews
Dined on June 4, 2019
Overall3food3service3ambience2

The food selection is broad and eclectic. It was overpriced. We dined at the Arboretum location which was nice, but a bit loud. We dined for a birthday, and I was somewhat surprised that the staff did not acknowledge the special occasion. I made the reservation in advance for a booth, arrived on time, and all booths were taken, so that was a bit of a disappointment.

JW
Austin
2 reviews
Dined on May 25, 2019
Overall1food4service1ambience3

We had a 12:30PM reservation on a Saturday and were told we had to wait 10-15 mins while they got our table ready, when we arrived a couple minutes early for the reservation. Worst part about that was that the restaurant was over half empty, including tables and booths. We ordered our food and it took over 35 minutes to receive anything we ordered. Kids fried rice and sweet n sour chicken even took that long, though we requested they be done first. Waitress cited a "large grad party order ticket" in front of ours, that was holding up all other food. After getting our food, it took almost as long to get drinks ordered. Apparently there was only ONE bartender on shift (Saturday lunch, UT graduation weekend) when they allegedly had large parties with reservations... We ended up meeting the "new manager" at the store, who was more interested in talking Patriots football with my friend than taking care of our terrible experience to that point. Drinks from the bar arrived, were wrong, and still on our bill at the end of the meal (two hours after the reservation). The manager took off a small portion of the total bill, but still left the un-ordered drinks on the tab. I did leave a 20+% tip for the waitress, but the more I think about the experience, they deserved far less, if anything. P.F. Chang's is one of our favorite restaurants, but this made us not want to go back (at least to this location) anytime soon.

OT
Austin
1 review
Dined on May 24, 2019
Overall5food5service5ambience5

Graduation

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d
Austin
44 reviews
Dined on May 10, 2019
Overall5food4service5ambience5

Very nice atmosphere, especially if you get there before the crowd. We enjoyed the food, and our service was outstanding.

CB
Austin
9 reviews
Dined on April 13, 2019
Overall1food2service1ambience3

We had the worst experience at PF Chang's this past weekend. We had booked two reservations - we were driving a group of girls to prom. We had to wait 30 minutes past our reservation time. The girls were seated about 5 minutes before the adults. Our waitress took our drink orders. A few minutes later she came back to take our food order. The drinks were delivered by someone else a while later and my wine was missing. At least 10 minutes later, the waitress returns to inform me that they were out of the wine I had ordered. I declined another drink from the bar. We waited and waited and waited. The girls finished their entire meal (where the appetizer appeared when they were halfway through their entrees) and paid their check, and our table's appetizers still had not been delivered. Our waitress was MIA so I went to the front and told them the situation and asked for our food to be boxed up to go. I left shortly after to drop the girls off at prom while my husband and son waited for our food and check. My husband had to wait at least 15 minutes longer for our food, and when he finally got home, the order wasn't even right and the food was underwhelming! This was a terrible experience from start to finish.

P.F. Chang's - Austin - Arboretum
Responded on April 23, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
WW
Austin
10 reviews
Dined on March 31, 2019
Overall3food3service4ambience3

Avoid Sunday - different chef and the food is not as good as usual.

FT
Austin
59 reviews
Dined on March 31, 2019
Overall3food4service2ambience3

Food, as always, was very good. The service was not. Our waiter never brought our appetizer or eggrolls. We wondered what was taking so long, and then our main entrees came. Our server also took forever to even come to our table and greet us. When he finally did, we placed our drink, appetizer, and entree order since we'd been waiting awhile. Two other tables by us also complained. I don't plan on coming back for awhile as there are many options in the area that don't have bad service. P. F. Changs, you let me down. If your food wasn't good, I wouldn't be back at all.