P.F. Chang's - Austin

We ended up sitting at the bar. The service was not great, we were fairly ignored. Food was good but it is expensive for what you get. We did not get everything we ordered and had to get the food that never made it taken off. We were going to order dessert and an after dinner drink but it took so long we ended up just getting the check.

Great food! Wish there was a lunch menu for weekends

Service was incredibly slow and inefficient. Ordered lunch portion and was billed for a full meal, told by server when asked that we had been given full portions (questionable given what I’ve received at other locations).

Host couldn’t find open table reservations and wasn’t sure why.

Much better food and service available in Austin for the cost and location.

Had a 7:30 reservation for two on January 4. Arrived at 7:28. No hostess on duty. Restaurant was only half full. Male server approached after several minutes, asked about our reservation, then said, “Go sit over there and we’ll call you.” Ten minutes later we were led to our table. Server seemed nice but complained about covering for a no-show colleague. Service was slow and spotty. Entres were mediocre, at best. Dropped my credit card on the table. Got the bill back with someone else’s credit card. The table next to ours had my card. We both realized the server had mixed up our orders, putting our drinks on their bill and their drinks on ours. Manager on duty said he would comp the drinks on both tickets and reverse the charges. I got two charges on my card that totaled $30 more than I should have paid. Too much hassle to fix it. Learned my lesson. Not going back anytime soon.

Enjoyed the meal as usual. Our sever was excellent. Highly recommend dining at this location

So slow for a non-busy night

Celebrated New Year's Eve early at 5 pm at P.F. Chang's Downtown Austin. The perk was the Happy Hour menu which allowed us to sample a couple of new items and drinks at a small savings and without guilt. Most of the food was tasty though perhaps the Kung Pao Brussel Sprouts were overcooked. The lettuce wraps were nice and plentiful. The drinks could have had a bit less ice to make them really enjoyable. The server was okay but not very personable though not intrusive so we could enjoy the food, drinks, and company. Two issues: the restaurant was cold because the front door was repeatedly opened, and this location had an abbreviated menu without the Northern-Style Ribs nor the Salt and Pepper Prawns, two of my favorite items. Who knows what else was missing! However, I will visit P.F. Chang's though perhaps another location with a full menu.

We had shrimp dumplings, eggplant and shrimp in lobster sauce. All of the food was very fresh and beautifully prepared! What made the experience stellar is we sat at the bar and Herschel was our server. He did not even flinch that we just ordered green tea And no liquor! His service was flawless and the food was as well!

Typical PF Chang’s food. We’ve experienced great customer service at this particular location. The servers may not be the most experienced but they have always been very kind and helpful. We usually go earlier in the evening with our 7 year old daughter. Everyone is very welcoming.

Just not good

Service was hit and miss. They made up for it but it was uncomfortable that our guest of honor had to wait for her plate long after everyone else was served.

My wife was finishing the water in her glass only to discover a large, 3 inch shard of glass. She was drinking through a straw but we became concerned that she may have possibly ingested a smaller sliver. I got up from the table, brought the concern to our service person but all she did was get us a new glass of water. We sent it back and she didn’t return. We flagged her down and asked for her manager. The manager was visibly shaking, more apologetic and said that he would comp our meal. Our concern was more about the protocol for this type of customer experience and what procedures were in place to research why there was broken glass in the first place. He gave us his card, his boss’s card and said this was his first time and that he was sorry this happened.

Outstanding service all around. Would most likely go back.

The food was delicious and the service was excellent!

My simple order didn't arrive for 30mins. Then it was delivered to a different table who arrived 20mins after me who started eating it. When I queried this they hurried back and brought me something nearly cold which presumably had been sitting in the kitchen for a while. Nothing taken out of my bill (bizzarelly the couple who got my plate did as an apology).
Won't be back.

Shrimp lo mein was good; shrimp pad thai not so.
Left credit card--when I called the next day they had it for me.
Service was good.

Just too much food! Honestly, the food was great, service too, but we hate waste.

Our server was awesome. Wish I could remember her name. Food is consistent as it’s been for over a decade. Worries about how few people were there but we were on the early side.

Service slow & prioritized online orders over seated customers

Herschel was the best waiter we have ever had!

We were a party of 6. Food was great. Server was attentive. I was surprise the Friday lunch crowd wasn't bigger. Better for us......

Pretty poor experience mainly because of the food. We were unaware that most of our dinner, which included no fish items, contained sea food components. Most of our dinner had to be re-ordered after the first dishes arrived. We didn’t appreciate the eye roll from the chef that visited with us about our food allergy. Portion sizes were very small for family-style eating. Staff overall though was good. Our waiter did a good job taking care of us. Probably won’t be back for a while. There are better-tasing Chinese food restaurants in town that are better value.

The manager made thins right after all

After not being acknowledged for 15 minutes and being told they were short on service (halfnrestirant was empty), we walked out and ate elsewhere. Not coming back here.

Great family meal and restaurant. Service was great. Looks like a great place for pre- Prom dinners also, great to see all the Young Adults all decked out!

It was our first time, we went there for an early dinner, we got a nice table, quiet corner, nice service.
I was only expecting a bit more on the food side, but don't be wrong it was good and we'll be back.
Cocktails were good too, glad they've multiple choices without alcohol for kiddos too !
Only strange thing, we didn't got exactly what we ordered, nothing crazy but like we ordered two spring rolls and got 4 and have been charged for 4, small detail, but I'm taking care of this kind of details.

We typically enjoy P.F. Chang’s dinner menu and frequent the north location often. I was disappointed when we noticed about 1/3 of the tables hadn’t been bussed properly, leaving dirty dishes and glassware on the tables for extended amount of time. The entrees were not up to standard and when we presented dissatisfaction, the manager never even came to our table. They simply removed our fried rice from our bill. I just really expected more of a higher standard of service to be met.

Service great despite crowd.

I have always loved PF Changs. Love the menu. The food has always been impeccably prepared and unwaveringly consistent. This time some of my favorite “go to” dishes were not up to standard. The Crispy (tempura) Green Beans which are usually light and crisp were greasy and all clumped together. The Ma Po Tofu also was greasy instead of the tofu being plump and light then coated with the sauce. They no longer make the 3 component custom sauce at the table to ur liking. I made the comment “I wonder if there are new owners?” Later Googled and found that it did in fact change ownership. I’m sad to lose one of my all time favorites. Still a great menu and some of the dishes were still good, but it isn’t the PF Chang’s I used to know. 😕

Overall good. Centrally located. Valet parking does well.

Unfortunately we had to ask several times for one item. One person at our table waited 15 minutes for the sauce for her dish. The waiter only brought out one bowl of rice for 10 people, and this was after we told him we were waiting in rice.

Amazing server Stephanie I highly suggest her
Girlfriend has peanut allergies and they provides us with food compatible for her allergy answering any and all questions
Great time

Despite being a slow night, wait staff only came by infrequently. Took a long time to deliver our drink order from the bar. Buddha's Delight and Fried Rice were flavorless. Crispy Honey Shrimp was dry. Ordered ice cream for the kids and it came with a dirty spoon. Disappointed as P.F. Chang's used to be much better. Now it is just over-priced, poorly made dishes at a below average chain restaurant.

Amazing service! Delicious food and cocktails!

Great food, always accommodates when needed, thanks!

The beef dish was chewy, had to send back. The lettuce wraps was poorly displayed with lettuce that looked old and small. This was a first time for one of the diners and he was not that impressed.

Delicious food as always. I will come back for more

We recently celebrated the holidays with a night on the town with a group of friends. We started with dinner at PF Chang's One couple had never been to PF Chang's, and had some doubts about our choice of restaurants. They left with a vow that they will be back!
Everything was great, the Open Table reservation, quick attention at the reception area, the service, and especially the food. It took some explaining the concept of sharing entrees but the newbies quickly caught on when the food was served.

Overall it exceeded expectations for an enjoyable start to a great evening.

We ate there after a UT basketball game when we were having trouble deciding where to go.....and we were not disappointed! Everything hit the spot. Egg drop soup was the bomb! And we enjoyed eating family style and trying a few different dishes.

Good job PF Chang’s!

Great food and service from Devon.