P.F. Chang's - Austin

3.9
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53 Reviews
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$30 and under
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Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 53 People Are Saying
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Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
4.1
food
3.8
service
3.9
ambience
3.8
value
Noise · Moderate
100% of people would recommend it to a friend
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KL
Austin
2 reviews
Dined on January 18, 2020
Overall4food3service3ambience4

We ended up sitting at the bar. The service was not great, we were fairly ignored. Food was good but it is expensive for what you get. We did not get everything we ordered and had to get the food that never made it taken off. We were going to order dessert and an after dinner drink but it took so long we ended up just getting the check.

AS
Las Vegas
5 reviews
Dined on January 18, 2020
Overall4food5service4ambience4

Great food! Wish there was a lunch menu for weekends

OT
Orlando
2 reviews
Dined on January 9, 2020
Overall2food4service2ambience3

Service was incredibly slow and inefficient. Ordered lunch portion and was billed for a full meal, told by server when asked that we had been given full portions (questionable given what I’ve received at other locations).

Host couldn’t find open table reservations and wasn’t sure why.

Much better food and service available in Austin for the cost and location.

P.F. Chang's - Austin
Responded on January 11, 2020

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
Austin
1 review
Dined on January 4, 2020
Overall2food3service2ambience3

Had a 7:30 reservation for two on January 4. Arrived at 7:28. No hostess on duty. Restaurant was only half full. Male server approached after several minutes, asked about our reservation, then said, “Go sit over there and we’ll call you.” Ten minutes later we were led to our table. Server seemed nice but complained about covering for a no-show colleague. Service was slow and spotty. Entres were mediocre, at best. Dropped my credit card on the table. Got the bill back with someone else’s credit card. The table next to ours had my card. We both realized the server had mixed up our orders, putting our drinks on their bill and their drinks on ours. Manager on duty said he would comp the drinks on both tickets and reverse the charges. I got two charges on my card that totaled $30 more than I should have paid. Too much hassle to fix it. Learned my lesson. Not going back anytime soon.

P.F. Chang's - Austin
Responded on January 11, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
Palm Springs
2 reviews
Dined on January 2, 2020
Overall5food5service5ambience5

Enjoyed the meal as usual. Our sever was excellent. Highly recommend dining at this location

P.F. Chang's - Austin
Responded on January 11, 2020

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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OT
Austin
1 review
Dined on December 31, 2019
Overall2food4service1ambience3

So slow for a non-busy night

P.F. Chang's - Austin
Responded on January 11, 2020

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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CG
Washington DC
3 reviews
Dined on December 31, 2019
Overall3food3service3ambience3

Celebrated New Year's Eve early at 5 pm at P.F. Chang's Downtown Austin. The perk was the Happy Hour menu which allowed us to sample a couple of new items and drinks at a small savings and without guilt. Most of the food was tasty though perhaps the Kung Pao Brussel Sprouts were overcooked. The lettuce wraps were nice and plentiful. The drinks could have had a bit less ice to make them really enjoyable. The server was okay but not very personable though not intrusive so we could enjoy the food, drinks, and company. Two issues: the restaurant was cold because the front door was repeatedly opened, and this location had an abbreviated menu without the Northern-Style Ribs nor the Salt and Pepper Prawns, two of my favorite items. Who knows what else was missing! However, I will visit P.F. Chang's though perhaps another location with a full menu.

P.F. Chang's - Austin
Responded on January 11, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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OT
Austin
32 reviews
Dined on December 23, 2019
Overall5food5service5ambience5

We had shrimp dumplings, eggplant and shrimp in lobster sauce. All of the food was very fresh and beautifully prepared! What made the experience stellar is we sat at the bar and Herschel was our server. He did not even flinch that we just ordered green tea And no liquor! His service was flawless and the food was as well!

P.F. Chang's - Austin
Responded on January 11, 2020

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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OT
Austin
3 reviews
Dined on December 23, 2019
Overall4food4service5ambience4

Typical PF Chang’s food. We’ve experienced great customer service at this particular location. The servers may not be the most experienced but they have always been very kind and helpful. We usually go earlier in the evening with our 7 year old daughter. Everyone is very welcoming.

P.F. Chang's - Austin
Responded on January 11, 2020

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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OT
Edmonton
1 review
Dined on December 14, 2019
Overall1food1service1ambience2

Just not good

GK
Las Vegas
2 reviews
Dined on December 13, 2019
Overall3food5service3ambience4

Service was hit and miss. They made up for it but it was uncomfortable that our guest of honor had to wait for her plate long after everyone else was served.

P.F. Chang's - Austin
Responded on January 11, 2020

Sorry to see your experience wasn’t what we had hoped it would be! If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

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OT
Austin
3 reviews
Dined on December 1, 2019
Overall1food3service1ambience3

My wife was finishing the water in her glass only to discover a large, 3 inch shard of glass. She was drinking through a straw but we became concerned that she may have possibly ingested a smaller sliver. I got up from the table, brought the concern to our service person but all she did was get us a new glass of water. We sent it back and she didn’t return. We flagged her down and asked for her manager. The manager was visibly shaking, more apologetic and said that he would comp our meal. Our concern was more about the protocol for this type of customer experience and what procedures were in place to research why there was broken glass in the first place. He gave us his card, his boss’s card and said this was his first time and that he was sorry this happened.

s
Philadelphia
46 reviews
Dined on October 29, 2019
Overall5food5service5ambience5

Outstanding service all around. Would most likely go back.

P.F. Chang's - Austin
Responded on November 13, 2019

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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M
Chicago
6 reviews
Dined on October 18, 2019
Overall5food5service5ambience5

The food was delicious and the service was excellent!

P.F. Chang's - Austin
Responded on October 23, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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A
London
42 reviews
Dined on September 29, 2019
Overall3food3service1ambience4

My simple order didn't arrive for 30mins. Then it was delivered to a different table who arrived 20mins after me who started eating it. When I queried this they hurried back and brought me something nearly cold which presumably had been sitting in the kitchen for a while. Nothing taken out of my bill (bizzarelly the couple who got my plate did as an apology).
Won't be back.

MW
New York Area
1 review
Dined on September 28, 2019
Overall4food2service4ambience4

Shrimp lo mein was good; shrimp pad thai not so.
Left credit card--when I called the next day they had it for me.
Service was good.

D
London
130 reviews
Dined on September 22, 2019
Overall4food4service4ambience4

Just too much food! Honestly, the food was great, service too, but we hate waste.

DS
San Francisco
26 reviews
Dined on September 14, 2019
Overall4food4service5ambience5

Our server was awesome. Wish I could remember her name. Food is consistent as it’s been for over a decade. Worries about how few people were there but we were on the early side.

OT
Austin
1 review
Dined on September 1, 2019
Overall3food3service2ambience2

Service slow & prioritized online orders over seated customers

P.F. Chang's - Austin
Responded on September 4, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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B
Dallas
1 review
Dined on August 23, 2019
Overall5food4service5ambience4

Herschel was the best waiter we have ever had!

NY
Austin
8 reviews
Dined on August 9, 2019
Overall5food5service5ambience5

We were a party of 6. Food was great. Server was attentive. I was surprise the Friday lunch crowd wasn't bigger. Better for us......

OT
Austin
9 reviews
Dined on August 3, 2019
Overall1food1service4ambience2

Pretty poor experience mainly because of the food. We were unaware that most of our dinner, which included no fish items, contained sea food components. Most of our dinner had to be re-ordered after the first dishes arrived. We didn’t appreciate the eye roll from the chef that visited with us about our food allergy. Portion sizes were very small for family-style eating. Staff overall though was good. Our waiter did a good job taking care of us. Probably won’t be back for a while. There are better-tasing Chinese food restaurants in town that are better value.

P.F. Chang's - Austin
Responded on August 7, 2019

Thanks for sharing this. We're sorry to see that your visit was not a good one! We'll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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OT
Houston
1 review
Dined on June 15, 2019
Overall1food1service1ambience1

The manager made thins right after all

L
Austin
6 reviews
Dined on May 17, 2019
Overall1food1service1ambience1

After not being acknowledged for 15 minutes and being told they were short on service (halfnrestirant was empty), we walked out and ate elsewhere. Not coming back here.

P.F. Chang's - Austin
Responded on September 4, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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SS
Los Angeles
4 reviews
Dined on May 11, 2019
Overall5food5service5ambience5

Great family meal and restaurant. Service was great. Looks like a great place for pre- Prom dinners also, great to see all the Young Adults all decked out!

C
Austin
10 reviews
Dined on April 21, 2019
Overall4food4service4ambience4

It was our first time, we went there for an early dinner, we got a nice table, quiet corner, nice service.
I was only expecting a bit more on the food side, but don't be wrong it was good and we'll be back.
Cocktails were good too, glad they've multiple choices without alcohol for kiddos too !
Only strange thing, we didn't got exactly what we ordered, nothing crazy but like we ordered two spring rolls and got 4 and have been charged for 4, small detail, but I'm taking care of this kind of details.

OT
Los Angeles
3 reviews
Dined on April 20, 2019
Overall2food2service3ambience1

We typically enjoy P.F. Chang’s dinner menu and frequent the north location often. I was disappointed when we noticed about 1/3 of the tables hadn’t been bussed properly, leaving dirty dishes and glassware on the tables for extended amount of time. The entrees were not up to standard and when we presented dissatisfaction, the manager never even came to our table. They simply removed our fried rice from our bill. I just really expected more of a higher standard of service to be met.

P.F. Chang's - Austin
Responded on April 23, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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F
Amarillo
7 reviews
Dined on April 16, 2019
Overall4food4service5ambience3

Service great despite crowd.

AN
Austin
7 reviews
Dined on April 6, 2019
Overall4food3service3ambience4

I have always loved PF Changs. Love the menu. The food has always been impeccably prepared and unwaveringly consistent. This time some of my favorite “go to” dishes were not up to standard. The Crispy (tempura) Green Beans which are usually light and crisp were greasy and all clumped together. The Ma Po Tofu also was greasy instead of the tofu being plump and light then coated with the sauce. They no longer make the 3 component custom sauce at the table to ur liking. I made the comment “I wonder if there are new owners?” Later Googled and found that it did in fact change ownership. I’m sad to lose one of my all time favorites. Still a great menu and some of the dishes were still good, but it isn’t the PF Chang’s I used to know. 😕

JB
Las Vegas
2 reviews
Dined on March 30, 2019
Overall5food5service5ambience4

Overall good. Centrally located. Valet parking does well.

OT
Houston
1 review
Dined on February 16, 2019
Overall3food3service2ambience4

Unfortunately we had to ask several times for one item. One person at our table waited 15 minutes for the sauce for her dish. The waiter only brought out one bowl of rice for 10 people, and this was after we told him we were waiting in rice.

TV
1 review
Dined on February 13, 2019
Overall5food5service5ambience5

Amazing server Stephanie I highly suggest her
Girlfriend has peanut allergies and they provides us with food compatible for her allergy answering any and all questions
Great time

OT
1 review
Dined on February 10, 2019
Overall3food2service2ambience3

Despite being a slow night, wait staff only came by infrequently. Took a long time to deliver our drink order from the bar. Buddha's Delight and Fried Rice were flavorless. Crispy Honey Shrimp was dry. Ordered ice cream for the kids and it came with a dirty spoon. Disappointed as P.F. Chang's used to be much better. Now it is just over-priced, poorly made dishes at a below average chain restaurant.

BH
San Diego
14 reviews
Dined on February 7, 2019
Overall5food5service5ambience5

Amazing service! Delicious food and cocktails!

MM
1 review
Dined on January 5, 2019
Overall5food5service5ambience5

Great food, always accommodates when needed, thanks!

DS
1 review
Dined on January 4, 2019
Overall3food3service4ambience4

The beef dish was chewy, had to send back. The lettuce wraps was poorly displayed with lettuce that looked old and small. This was a first time for one of the diners and he was not that impressed.

OT
San Francisco
1 review
Dined on December 31, 2018
Overall5food5service5ambience5

Delicious food as always. I will come back for more

EF
Austin
4 reviews
Dined on December 29, 2018
Overall5food5service5ambience5

We recently celebrated the holidays with a night on the town with a group of friends. We started with dinner at PF Chang's One couple had never been to PF Chang's, and had some doubts about our choice of restaurants. They left with a vow that they will be back!
Everything was great, the Open Table reservation, quick attention at the reception area, the service, and especially the food. It took some explaining the concept of sharing entrees but the newbies quickly caught on when the food was served.

Overall it exceeded expectations for an enjoyable start to a great evening.

S
Houston
4 reviews
Dined on December 28, 2018
Overall5food5service5ambience5

We ate there after a UT basketball game when we were having trouble deciding where to go.....and we were not disappointed! Everything hit the spot. Egg drop soup was the bomb! And we enjoyed eating family style and trying a few different dishes.

Good job PF Chang’s!

M
N. Ireland
20 reviews
Dined on December 22, 2018
Overall4food4service5ambience4

Great food and service from Devon.