Pennydrop Bar + Kitchen

Commentaires sur le restaurant Pennydrop Bar + Kitchen de personnes qui y ont mangé. Selon des cotes récentes.

1. B

   Berit

   Chicago 2 commentaires

   2.0

   Y est allé il y a 2 jours

   1. Cote globale 2
   2. Nourriture 3
   3. Service 2
   4. Ambiance 2

   Super frustrated by this. Booked a brunch reservation and when I made the reservation, I consciously chose to have menu table service instead of the buffet. A-the buffet was overpriced and B-my family was looking forward to the menu. Instead, we were told the menu wasn’t available only buffet. This brunch ended up costing us way more than we planned and more than it should have and was not worth the time.
   

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2. J

   Jessica

   Saint-Louis6 commentaires

   3.0

   Y est allé il y a 2 jours

   1. Cote globale 3
   2. Nourriture 3
   3. Service 2
   4. Ambiance 4

   I enjoyed the variety of the brunch, but the 69.00 pp price tag was too high for what it was. This was our first time here. The service was lacking. We had an 11am reservation and they weren’t ready when we arrived. We waited for about 20 minutes to be asked about drinks. The crepe station was what I was most excited for…it was advertised as a chef crepe station…but they weren’t fresh crepes. They were premade which wasn’t expected at that price tag. Additionally, although I love the decor with the marble and what I imagine used to be a bank lobby…I didn’t expect the seating area to be the lobby of the hotel. Behind our table was the walkway from the elevators with hotel guests rolling their luggage by to check out. It definitely took away from the experience. There needed to a bit more info on what you are paying for and where you are going.
   

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3. M

   Marcus

   Chicago 1 commentaire

   3.0

   Y est allé le 4 mai 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 4
   4. Ambiance 2

   It was fine-enough for a Hotel Lobby Restaurant, but it wasn’t the Oennydrop Kitch + Bar. Open Table asked for my Review of my experience and this happened: Six people reserved for 10am Brunch, Sunday May 4th. Arrive at 9:58am, to be told that Pennydrop doesn’t ever open before 12 Noon. I of course showed them my Open Door Reservation Confirmation and my choices were to deal with it (Lobby Restaurant) or wait until Noon. Open Door ought to make sure only to Accept Reservations for restaurants during their Hours of Operation. I also understand that “stuff happens” so it’s not like I’m gonna boycott Open Table or anything!
   

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4. M

   Mark

   New Orleans23 commentaires

   3.0

   Y est allé le 13 avril 2025

   1. Cote globale 3
   2. Nourriture 1
   3. Service 5
   4. Ambiance 4

   We went to the restaurant because it was in our hotel. The service was great, but when she told us they didn’t have at least 3 items on the menu we wanted, we left. The drinks from the bar and the bartenders were great.
   

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5. K

   Karl VIP

   Sacramento 190 commentaires

   4.0

   Y est allé le 8 septembre 2024

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 5

   This weekend evening at dinner time when the local baseball game was on-going should have provided personalized and individualized care. However, with one bartender and one server (I so no food runner or assistants or managers either) the service was slow. When it happened, the server was marginal but the bartender, Toni, was absolutely fabulous! She not only made you feel welcome and appreciated, she made the BEST Paper Plane in the Universe! The mix of doos that we selected was well presented and tasty. The menu however is very small and Pennydrop is more of an upscale bar with a small bar menu as opposed to a full service restaurant with an amazing bar. When the baseball game finished and a crowd from the game flowed in, the service slowed even further and lines at the bar were much longer. With a few more staff members, the experience would have been maximized. Regardless of this, I will be back for my next Paper Plane before I head out of town.
   

   Pennydrop Bar + KitchenA répondu le 12 septembre 2024

   We appreciate you taking the time to share your experience. It's wonderful to hear that Toni positively influenced your evening with her outstanding service and the delightful Paper Plane cocktail. We sincerely apologize for the slower service you encountered and understand its impact on your overall experience. Your feedback is highly valued.
   

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6. S

   Steven

   Saint-Louis3 commentaires

   1.0

   Y est allé le 11 août 2024

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   Our reservation was for 7:00 AM. We arrived 5 minutes early and waited 5 minutes after our reservation before leaving. During the whole time, there was zero staff around.
   

   Pennydrop Bar + KitchenA répondu le 27 août 2024

   We apologize for the issues you faced when trying to dine with us, and we appreciate your honest feedback. Rest assured, we will investigate these matters and take corrective action to ensure a better experience for our guests in the future.
   

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7. D

   Doug VIP

   Indiana1 commentaire

   1.0

   Y est allé le 10 août 2024

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   Made a reservation here before a concert this weekend. This is a lobby bar with limited seating. There is no host to manage seating or reservations. We ordered right away and never got our food after waiting nearly 1.5 hrs. Do not recommend going here.
   

   Pennydrop Bar + KitchenA répondu le 14 août 2024

   Anonymous, We're not thrilled with the experience you had and wish it weren't the case, but we do hope you might give us another chance to show you the wonderful experience we aim to provide and the delicious food and drinks from our award-winning chef and crafty cocktail team. Next time you're in the area, please let us know if we can work to right this wrong. Thank you
   

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8. KT

   KTL3

   Saint-Louis8 commentaires

   3.0

   Y est allé le 14 juillet 2024

   1. Cote globale 3
   2. Nourriture 3
   3. Service 3
   4. Ambiance 2

   We were intrigued by photos online; however, when we arrived, we found it to be much smaller than expected. The seating area was right off of the hotel lobby. There was no one to greet us into the restaurant. I waited a few minutes at the bar, while two staff were behind the bar chatting about some restaurant items (would have liked to at least be acknowledged with a "we'll be right with you.") The temperature was muggy (it was a hot day, but it should not feel muggy and stuffy, especially in an open area. There was a gentleman playing guitar, in a Cardinals jersey. It felt much more low brow than, again, the price point and photos allude to. The clientele eating were in gym shorts and tshirts - mostly families with children. On top of everything, just to eat at the restaurant, you had to valet - it was $48 to valet! The hotel concierge said we would receive no discount or validation for eating in the restaurant. That alone made us leave. We ate at the Beverly Hills Hotel 3 weeks ago, and they validated 50% our valet so we only had to pay $25. The iconic Beverly Hills Hotel. In Beverly Hills. This "Hilton" brand hotel in the middle of "Cardinals Nation" is charging me $48? Absolutely not. Thank goodness the valet was not working well either that day - my husband sat in the valet drive-up for 10 minutes and no one came to check-in our vehicle. We ended up leaving before anyone ever came around. We were really excited to visit and support a new-ish St. Louis eatery, but this was not the place to be. Bummer.
   

   Pennydrop Bar + KitchenA répondu le 31 juillet 2024

   KTL3 Thank you for connecting with us about your recent visit to Pennydrop Kitchen + Bar. We are disappointed to hear about your experinece. Please feel free to connect with me directly if you wish to discuss your experience in further detail. We hope we have the opportunity to make it right and welcome you back for future dining experiences. Zachary S, General Manager
   

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9. OT

   Client d'OpenTable VIP

   Houston5 commentaires

   3.0

   Y est allé le 21 mai 2024

   1. Cote globale 3
   2. Nourriture 3
   3. Service 2
   4. Ambiance 5

   Location is great. The atmosphere was good and low noise level.
   

   Pennydrop Bar + KitchenA répondu le 18 juillet 2024

   Thank you for your review! We would love to know how we could have made your time a 5-star experience if you're willing to share feedback to help us better ourselves for the future.
   

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10. TB

    TanyaB

    Kansas City2 commentaires

    1.0

    Y est allé le 13 mai 2024

    1. Cote globale 1
    2. Nourriture 1
    3. Service 1
    4. Ambiance 1

    Made our reservation for noon. Sat in the bar area until 12:45 trying to find a hostess. Finally went to the front desk where they had to go find a hostess. The restaurant and bar did not even appear to be open as they still had it cordoned off and no one at the bar or host desk. Didn't bother to try the food after being ignored for almost an hour.
    

    Pennydrop Bar + KitchenA répondu le 18 juillet 2024

    Thank you for the review and feedback. We are disappointed to hear you didn't enjoy your experience as we truly strive to provide a great one. Your experience is definitely not typical of what we provide our guests so we would love the opportunity to make it up to you and have you revisit for a better experience when you are able to join us. Please let us know and we will look forward to turning your experience around.
    

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