Pennydrop Bar + Kitchen

Commentaires sur le restaurant Pennydrop Bar + Kitchen de personnes qui y ont mangé. Selon des cotes récentes.

1. M

   Mark

   New Orleans23 commentaires

   3.0

   Y est allé le 13 avril 2025

   1. Cote globale 3
   2. Nourriture 1
   3. Service 5
   4. Ambiance 4

   We went to the restaurant because it was in our hotel. The service was great, but when she told us they didn’t have at least 3 items on the menu we wanted, we left. The drinks from the bar and the bartenders were great.
   

   Ce commentaire est-il utile?

2. K

   Karl VIP

   Sacramento 190 commentaires

   4.0

   Y est allé le 8 septembre 2024

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 5

   This weekend evening at dinner time when the local baseball game was on-going should have provided personalized and individualized care. However, with one bartender and one server (I so no food runner or assistants or managers either) the service was slow. When it happened, the server was marginal but the bartender, Toni, was absolutely fabulous! She not only made you feel welcome and appreciated, she made the BEST Paper Plane in the Universe! The mix of doos that we selected was well presented and tasty. The menu however is very small and Pennydrop is more of an upscale bar with a small bar menu as opposed to a full service restaurant with an amazing bar. When the baseball game finished and a crowd from the game flowed in, the service slowed even further and lines at the bar were much longer. With a few more staff members, the experience would have been maximized. Regardless of this, I will be back for my next Paper Plane before I head out of town.
   

   Pennydrop Bar + KitchenA répondu le 12 septembre 2024

   We appreciate you taking the time to share your experience. It's wonderful to hear that Toni positively influenced your evening with her outstanding service and the delightful Paper Plane cocktail. We sincerely apologize for the slower service you encountered and understand its impact on your overall experience. Your feedback is highly valued.
   

   Ce commentaire est-il utile?

3. S

   Steven

   Saint-Louis3 commentaires

   1.0

   Y est allé le 11 août 2024

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   Our reservation was for 7:00 AM. We arrived 5 minutes early and waited 5 minutes after our reservation before leaving. During the whole time, there was zero staff around.
   

   Pennydrop Bar + KitchenA répondu le 27 août 2024

   We apologize for the issues you faced when trying to dine with us, and we appreciate your honest feedback. Rest assured, we will investigate these matters and take corrective action to ensure a better experience for our guests in the future.
   

   Ce commentaire est-il utile?

4. D

   Doug VIP

   Indiana1 commentaire

   1.0

   Y est allé le 10 août 2024

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   Made a reservation here before a concert this weekend. This is a lobby bar with limited seating. There is no host to manage seating or reservations. We ordered right away and never got our food after waiting nearly 1.5 hrs. Do not recommend going here.
   

   Pennydrop Bar + KitchenA répondu le 14 août 2024

   Anonymous, We're not thrilled with the experience you had and wish it weren't the case, but we do hope you might give us another chance to show you the wonderful experience we aim to provide and the delicious food and drinks from our award-winning chef and crafty cocktail team. Next time you're in the area, please let us know if we can work to right this wrong. Thank you
   

   Ce commentaire est-il utile?

5. KT

   KTL3

   Saint-Louis8 commentaires

   3.0

   Y est allé le 14 juillet 2024

   1. Cote globale 3
   2. Nourriture 3
   3. Service 3
   4. Ambiance 2

   We were intrigued by photos online; however, when we arrived, we found it to be much smaller than expected. The seating area was right off of the hotel lobby. There was no one to greet us into the restaurant. I waited a few minutes at the bar, while two staff were behind the bar chatting about some restaurant items (would have liked to at least be acknowledged with a "we'll be right with you.") The temperature was muggy (it was a hot day, but it should not feel muggy and stuffy, especially in an open area. There was a gentleman playing guitar, in a Cardinals jersey. It felt much more low brow than, again, the price point and photos allude to. The clientele eating were in gym shorts and tshirts - mostly families with children. On top of everything, just to eat at the restaurant, you had to valet - it was $48 to valet! The hotel concierge said we would receive no discount or validation for eating in the restaurant. That alone made us leave. We ate at the Beverly Hills Hotel 3 weeks ago, and they validated 50% our valet so we only had to pay $25. The iconic Beverly Hills Hotel. In Beverly Hills. This "Hilton" brand hotel in the middle of "Cardinals Nation" is charging me $48? Absolutely not. Thank goodness the valet was not working well either that day - my husband sat in the valet drive-up for 10 minutes and no one came to check-in our vehicle. We ended up leaving before anyone ever came around. We were really excited to visit and support a new-ish St. Louis eatery, but this was not the place to be. Bummer.
   

   Pennydrop Bar + KitchenA répondu le 31 juillet 2024

   KTL3 Thank you for connecting with us about your recent visit to Pennydrop Kitchen + Bar. We are disappointed to hear about your experinece. Please feel free to connect with me directly if you wish to discuss your experience in further detail. We hope we have the opportunity to make it right and welcome you back for future dining experiences. Zachary S, General Manager
   

   Ce commentaire est-il utile?

6. OT

   Client d'OpenTable VIP

   Houston5 commentaires

   3.0

   Y est allé le 21 mai 2024

   1. Cote globale 3
   2. Nourriture 3
   3. Service 2
   4. Ambiance 5

   Location is great. The atmosphere was good and low noise level.
   

   Pennydrop Bar + KitchenA répondu le 18 juillet 2024

   Thank you for your review! We would love to know how we could have made your time a 5-star experience if you're willing to share feedback to help us better ourselves for the future.
   

   Ce commentaire est-il utile?

7. TB

   TanyaB

   Kansas City2 commentaires

   1.0

   Y est allé le 13 mai 2024

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   Made our reservation for noon. Sat in the bar area until 12:45 trying to find a hostess. Finally went to the front desk where they had to go find a hostess. The restaurant and bar did not even appear to be open as they still had it cordoned off and no one at the bar or host desk. Didn't bother to try the food after being ignored for almost an hour.
   

   Pennydrop Bar + KitchenA répondu le 18 juillet 2024

   Thank you for the review and feedback. We are disappointed to hear you didn't enjoy your experience as we truly strive to provide a great one. Your experience is definitely not typical of what we provide our guests so we would love the opportunity to make it up to you and have you revisit for a better experience when you are able to join us. Please let us know and we will look forward to turning your experience around.
   

   Ce commentaire est-il utile?

8. OT

   Client d'OpenTable VIP

   New York City2 commentaires

   1.0

   Y est allé le 4 mai 2024

   1. Cote globale 1
   2. Nourriture 1
   3. Service 4
   4. Ambiance 5

   Food was terrible. We were the only people in the restaurant and waited 45 min for food to be served. Not even sure the burger was beef. Maybe sausage?
   

   Pennydrop Bar + KitchenA répondu le 18 juillet 2024

   Hello, thank you for your review. Our burger is a ribeye cap beef cut with fontina cheese, so a little bit of an elevated spin on a classic burger. We are sorry to hear you did not enjoy your time with us and that you had to wait so long to be served. We definitely wish you had a better experience and would love to welcome you back to see how we can make it up to you. Please let us know if you would give us an opportunity and we will be happy to ensure a great redo!
   

   Ce commentaire est-il utile?

9. j

   jenna

   Atlanta1 commentaire

   3.0

   Y est allé le 15 avril 2024

   1. Cote globale 3
   2. Nourriture 4
   3. Service 2
   4. Ambiance 5

   The server was new and inexperienced but very nice. It took too long for the food (salads) to come out. They were out of salmon. But when the food came it was very good. Loved the potato wedges!
   

   Pennydrop Bar + KitchenA répondu le 18 avril 2024

   We appreciate you taking the time to share your experience with us. We are saddened to hear of the events you describe and have shared your comments with the team to ensure other guests don't walk away with the same impression. We look forward to providing you a 5 star experience in the future.
   

   Ce commentaire est-il utile?

10. TP

    TracyP VIP

    San Francisco40 commentaires

    1.0

    Y est allé le 5 avril 2024

    1. Cote globale 1
    2. Nourriture 2
    3. Service 4
    4. Ambiance 1

    It was busy and the bartender was backed up-drinks were poorly made. Food okay, but appetizers arrived well before our drinks. Opted to not order dinner and orders door dash.
    

    Pennydrop Bar + KitchenA répondu le 8 avril 2024

    We appreciate you taking the time to share your feedback with us. We are saddened to hear that you were inconvenienced by the events mentioned and we wish you hadn't left with such a negative impression of our restaurant. Please know that the events you describe are certainly not a common occurrence and we hope to offer you the 5-star experience you deserve in the future.
    

    Ce commentaire est-il utile?