Palmers Fresh Grill

Palmers Fresh Grill reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Liz VIP

   Louisville1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Seated 20 minutes after our reservation time, waited 40 minutes for drinks and waited an hour for food. Staff was frustrated, dining room was half empty and the kitchen and bar were struggling to keep up. Food was good but the experience wasn’t worth it. Very disappointing.
   

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2. j

   julie

   Louisville1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 5

   The food just wasn’t that good. I had mini cheeseburgers. They ran out of every kind of cheese apparently which I was told as I received the meal. 3 dry burgers with some onion straws. I love the atmosphere but food hasn’t been great last few times I’ve been. Worst was this last time.
   

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3. P

   Patty

   Louisville2 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Our entrees and desserts were excellent. My only complaint was that we our soups and salads did not arrive. The manager came out and apologized. It appeared that the restaurant was short staffed. Our waiter had a lot of tables he was waiting on inside and outside.
   

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4. S

   Sean VIP

   Western KY14 reviews

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   It’s Easter and we understand it will be busier than usual. That is why we made reservations. They even had a sign that only seating for those with reservations so it would be expected they would prepare extra staff for this day. We waited an hour and a half for our food with no one letting us know why. We did flag the waiter down to have him go ask. After not seeing anyone after a few more minutes we flagged the manager. We spent two hours there to get our food. My food was good. My husband’s was not. I’ve had what he got several times before and it did not taste the same today. Very disappointing when you make arrangements ahead of time for a special occasion and it just doesn’t live up to the expectations.
   

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5. C

   Caryl lyn

   Unspecified2 reviews

   2.0

   Dined on April 20, 2025

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was fine, after we got it after waiting an hour. Kitchen was extremely backed up and overall super understaffed, especially for a holiday. After I got back home, later that night I became sick with an upset stomach
   

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6. H

   Haley

   New Orleans1 review

   1.0

   Dined on April 20, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our food never came. We waited for 2 HOURS after ordering, then finally left without eating. It was Easter Sunday and the owner apologized saying they didn’t have enough staff to serve us. I will never go back. This used to be one of my favorite restaurants! Sad
   

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7. A

   Alan VIP

   Louisville8 reviews

   1.0

   Dined on April 20, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   This was the worst experience we’ve ever had at Palmers or a restaurant in general. Waitress wanted to be anywhere but working. She complained more than once that the kitchen wasn’t doing their job and then went on to say several members of the staff quit this past week including the general manager. Took over an hour to get our food. And one person in our group food never arrived. Waitress said owner was going to come talk to us, but never did. We finally paid for for everyone’s food and left. But it was the absolutely worst experience we’ve ever had. Note for management/owners - if you can’t handle the Easter rush then close the restaurant and don’t offer full menu and buffet. I’m sure some of the issues are related to some very poor decisions by management on planning for today.
   

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8. G

   Grace

   New York City5 reviews

   2.0

   Dined on April 20, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   We were there on Easter. Sadly they were understaffed with waiters and I have a feeling in the kitchen too. It took over two hours to get very simple orders of waffles and scrambled eggs and bacon. The food and especially the bread was good. I felt very sorry for the wait staff. They were working so hard but it was impossible to keep up. I have been other times and it was great.
   

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9. m

   mary VIP

   Louisville5 reviews

   3.0

   Dined on April 19, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   Food quality wasn't as good as it normally is! Shrimp still frozen, forgot salads, seemed short staffed, but love the patio
   

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10. h

    hays

    Denver2 reviews

    5.0

    Dined on April 19, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    All five in the party enjoyed…food was excellent!
    

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