Osteria Del Mare

Commentaires sur le restaurant Osteria Del Mare de personnes qui y ont mangé. Selon des cotes récentes.

1. F

   Farima

   Londres3 commentaires

   3.0

   Y est allé il y a 1 jour

   1. Cote globale 3
   2. Nourriture 5
   3. Service 1
   4. Ambiance 4

   The Positives We attended the soft launch of the bottomless seafood brunch. The food was incredible. An amazing variety of cold seafood, salads, meats and cheeses and then pizzas and pastas, and finally desserts. Very tasty and self-service buffet so you can have as much as you would like. The price was good for the soft launch and also still reasonable at full price. Also the live music was delightful - a very talented singer was present when we were there. The Negatives There was no non-alcoholic alternative for the glass of Prosecco, which is very strange. Staff were completely dismissive when asked about this at the start, and almost rude. One of our party does not drink alcohol. Also, we were never given a drinks menu. We ordered a bottle of sparkling water at the start of the meal that never came. After 1 hour we finally asked someone else for a bottle of tap water. The guest that didn’t drink then had to walk to the bar to ask for a drink and then back to the table and then collect it from the bar after seeing it sat there waiting on the bar. Very strange for a restaurant of this calibre to completely forget about guests need to drink during a meal. We did have also have to ask for plates to be cleared throughout the meal. Overall we enjoyed our experience but very surprised with the service, or lack thereof.
   

   Osteria Del MareA répondu aujourd'hui

   Thank you for your feedback and for joining us at our soft launch. We're glad you enjoyed the food selection and live music. We’re sorry to hear the service did not meet expectations, particularly regarding drinks and attentiveness. Your comments are valued and will be shared with our team to help us improve. We hope to welcome you back for a better experience soon.
   

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2. R

   Raymond

   Devon1 commentaire

   5.0

   Y est allé il y a 1 jour

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Amazing food cooked amazingly and at such a great price
   

   Osteria Del MareA répondu aujourd'hui

   Thank you so much for your kind words! We're thrilled to hear you enjoyed the food and found it to be great value. We really appreciate your support and hope to welcome you back again soon!
   

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3. K

   Kelly

   Londres4 commentaires

   5.0

   Y est allé il y a 2 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   We had a really lovely brunch. Staff were fantastic and the quality of the food and drink was excellent. Highly recommend and we will definitely return!
   

   Osteria Del MareA répondu aujourd'hui

   Thank you so much for your kind words! We're thrilled to hear you enjoyed your brunch with us and that our team helped make it a great experience. It means a lot to know you appreciated the food, drinks, and service. We can’t wait to welcome you back again soon!
   

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4. A

   Angela

   Londres2 commentaires

   1.0

   Y est allé le 26 avril 2025

   1. Cote globale 1
   2. Nourriture 3
   3. Service 1
   4. Ambiance 1

   Terrible service and waited over an hour for our food. Only the most expensive wine was available. Unfriendly and rude staff. Food average. Won't be returning.
   

   Osteria Del MareA répondu il y a 7 jours

   We’re very sorry to hear about your experience. This is not the level of service we aim to provide, and your feedback has been shared with our team. We appreciate you bringing these issues to our attention and regret that we missed the mark during your visit. While we regret that we didn’t meet your expectations this time, we hope you'll consider giving us another chance in the future.
   

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5. P

   Patrick

   Caraïbes1 commentaire

   3.0

   Y est allé le 26 avril 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 5
   4. Ambiance 4

   Lovely restaurant in a great location Service was great we were welcomed and the atmosphere was lovely Food - Steak had been change to veal i which was a shame and the website had not been updated. I know it’s a fish restaurant but one in our party looking forward to the steak and didn’t like fish. I had the deep fried i couldn’t taste the prawns because of the batter which was so much Bruchette was lovely One in the party ordered the salmon which we asked for a salad and chips with. The salad came after the mains and the chips were shop brought when you pay £6 i expected home cooked/cut Everything else was lovely service great and the house wine was excellent
   

   Osteria Del MareA répondu il y a 3 jours

   Thank you for your thoughtful feedback. We're truly sorry for the disappointment regarding the steak substitution and sides — we understand how that affected your experience. Your comments are important to us, and we’ll use them to improve. We’re grateful you still enjoyed the service, atmosphere, and wine, and we hope to welcome you back again soon.
   

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6. V

   Vera

   Londres1 commentaire

   5.0

   Y est allé le 25 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Great choice for seafood. Have been twice and both times I have been very satisfied with the quality of the food, the ambient and staff.
   

   Osteria Del MareA répondu il y a 7 jours

   Thank you for dining with us and for taking the time to leave such a thoughtful review. We're delighted to hear that both of your visits were enjoyable and that you were pleased with the food, ambiance, and service. We truly appreciate your support and look forward to welcoming you back again soon!
   

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7. L

   Lynne

   Londres2 commentaires

   1.0

   Y est allé le 25 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 3
   4. Ambiance 1

   We went for a pre theatre meal and expected it to be busy with plenty of buzz. But it was very quiet. My friend had the red mullet pasta which was ok, however my seafood risotto was not good I even had to spit out one item as it was uncooked and the rice wasn’t very well cooked either but that might be personal taste. Unfortunately, I felt ill for the next couple of hours which put a dampener on the evening. A very disappointing experience.
   

   Osteria Del MareA répondu il y a 7 jours

   Thank you for your feedback, and we're very sorry to hear about your recent visit. We regret that the seafood risotto did not meet expectations and that you felt unwell afterward — this is deeply concerning and not the experience we aim to provide. We've shared your comments with our kitchen team to investigate further. We understand how disappointing this must have been, especially before a theatre outing, and we sincerely apologize for the inconvenience caused.
   

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8. P

   Perci

   Londres1 commentaire

   4.0

   Y est allé le 24 avril 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 5
   4. Ambiance 4

   Generally everything was exceptional the venue was beautiful and the food lovely. However I felt we were some what rushed between dishes . I did inquire if there was another book after us and there wasn’t which felt strange. Overall it was great I would come again.
   

   Osteria Del MareA répondu le 25 avril 2025

   Hello Perci, Thank you so much for your kind words! We're thrilled to hear you enjoyed the venue and loved the food. We truly appreciate your feedback about the pacing of the meal—we always aim to provide a relaxed and enjoyable dining experience, so we're sorry if things felt a bit rushed. We'll be sure to pass your comments along to our team to help us improve. We're glad to hear you'd come again, and we look forward to welcoming you back soon!
   

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9. G

   Gary VIP

   Las Vegas4 commentaires

   5.0

   Y est allé le 22 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Great food menu and drinks, excellent service, nice ambience
   

   Osteria Del MareA répondu le 22 avril 2025

   Thank you for taking the time to share your experience! We're so glad you enjoyed the menu, drinks, and especially the service and atmosphere. It’s always rewarding to hear such positive feedback, and we can’t wait to have you back with us again soon.
   

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10. G

    Grace

    Kent4 commentaires

    2.0

    Y est allé le 18 avril 2025

    1. Cote globale 2
    2. Nourriture 2
    3. Service 3
    4. Ambiance 3

    We came pre theatre with our children to celebrate my partners birthday! The restaurant itself is very beautiful but it lacks substance other than that. The food was nice not amazing and nothing I couldn’t get in another Italian/ fish restaurant - there was nothing exceptional about this dinner and it was super expensive for what it actually was. Nice atmosphere waiting staff were polite but I wouldn’t rush back at all. Very disappointing.
    

    Osteria Del MareA répondu le 19 avril 2025

    Thank you for your feedback. We're glad you enjoyed the atmosphere and service, though we're sorry to hear the food didn’t meet your expectations—especially on such a special occasion. Your comments are appreciated and will be shared with our team as we work to improve. We hope to welcome you back for a more memorable experience in the future.
    

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