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Off The Rails, Worcester, MA

Off The Rails

4.3
4.3
239 Reviews
$30 and under
Southern
Off The Rails brings a little bit of Nashville to Worcester! Southern cuisine from our scratch kitchen, 20 beers on tap with specialty southern influenced cocktails and live music daily. Over 90% of the menu can be prepared gluten free.

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable reservation network.

If you like, we'll notify you by email if this restaurant joins.


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Additional information

  • Dining style
    Casual Dining
  • Price
    $30 and under
  • Cuisines
    Southern, American, Creole / Cajun / Southern
  • Hours of operation
    Wed 4:00 pm–9:30 pm Thu 4:00 pm–10:30 pm Fri 4:00 pm–12:00 am Sat 11:00 am–12:00 am Sun 11:00 am–8:00 pm
  • Phone number
    (508) 304-6411
  • Dress code
    Casual Dress
  • Neighborhood
    Worcester
  • Parking details
    None
  • Additional
    Bar/Lounge, Beer, Cocktails, Entertainment, Full Bar, Gluten-free Options, Non-Smoking, Wheelchair Access, Wine

What 239 people are saying

Overall ratings and reviews

4.3
4.3 based on all time ratings
  • 4.2Food
  • 4.3Service
  • 4.5Ambience
  • 4.1Value

NoiseModerate

239 Reviews
  1. MattC

    Greater Boston

    1 review

    3.0

    1 review

    Dined on June 3, 2023

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4
    Service was basic. Nothing great… the servers dressed like they just got out of bed. I get the “casual” feel but they look like they don’t care. Food was ok. Not bad, well seasoned. Had the ranch steak… if it was from a cryovac seal then you should have let it air out longer. I could taste the blood. If it wasn’t from cryovac then it was bordering on rancid. Wifey had the salmon. Again, tasted good but was cooked to med rare… which I love but wifey not so much… she ate the more cooked part. Server could have asked for temp preference. The hopp’n John was awesome. The guy on guy at was good! We will probably come back to give it another chance when you have a country act instead of Led Zeppelin Tribute band. This is not a negative review but rather an opportunity to improve.

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  2. OpenTable Diner

    Greater Boston

    10 reviews

    5.0

    10 reviews

    Dined on May 26, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Great vibe!! Although we didn’t go into the music hall still a great vibe in the whole place!

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  3. AndrewE

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on May 26, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Amazing food and service. If you’re going to the palladium for a show. You can eat here and get a wristband to skip the line. Which is well worth it.

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  4. LSmith

    New York City

    1 review

    5.0

    1 review

    Dined on May 14, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We went to the Taylor swift Mother’s Day brunch. The service, food and the music was great. I will definitely be going back.

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  5. KeishaD

    Greater Boston

    2 reviews

    vip
    3.0

    2 reviews

    Dined on May 14, 2023

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 2
    There was a table next to us with TWO DOGS at the table. Why dogs would be allowed to a Mother's Day brunch is beyond me. It's quite honestly disgusting. We were not seated on a patio, it was not labeled as a pet friendly event.

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  6. LeslieW

    New Orleans

    3 reviews

    5.0

    3 reviews

    Dined on May 6, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    My favorite place to eat when in Worcester! Food is always great!

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  7. Karen

    Greater Boston

    1 review

    4.0

    1 review

    Dined on April 29, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    Place was awesome, and waitress was sweet and really helped to accommodate my allergy. The music venue as well was amazing. Will definitely be back

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  8. KimF

    New York City

    4 reviews

    4.0

    4 reviews

    Dined on April 22, 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Food was good! Would definitely go back. Xxxxxxxxxx

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  9. Zzzzzz

    Greater Boston

    1 review

    1.0

    1 review

    Dined on April 14, 2023

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 4
    Pretty horrible experience. Started with a flat soda. Then came flavorless hushpuppies and mediocre cornbread. Then came a nasty chicken sandwich served on toast for some reason with a drizzle of sauce. I came into this place in a good mood and left fuming. One of the worst meals I've had in a long time. Service was fine. Won't be back.

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  10. OpenTable Diner

    Greater Boston

    1 review

    1.0

    1 review

    Dined on April 8, 2023

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 4
    Food was flavorless, all of it. Unless you like molasses. Everything tasted burnt, flavorless or like molasses. Very dissatisfied. Our server was very nice though!

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  11. OpenTable Diner

    Greater Boston

    6 reviews

    5.0

    6 reviews

    Dined on April 8, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Our food and service was excellent. The part of this that impressed me the most wasn’t even related to our personal experience. A group near us had an issue, and were going to a local show afterwards. Not only did the restaurant resolve the issue quickly, the group (4 of them) were all given bracelets allowing them to skip the line at the venue. I just thought that was awesome. We will certainly be back.

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  12. KyleF

    Greater Boston

    6 reviews

    2.0

    6 reviews

    Dined on March 31, 2023

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3
    This was my second time at Off The Rails. Unfortunately it’ll most likely be my last. It took over an hour to get our food. My friend chicken was undercooked and bloody, so much of my meal was inedible. The mac and cheese consisted of noodles in what can best be described as cheese water. The drinks were very good, and they do have many creative options available. Unfortunately they were out of stock of many we originally asked for. I really want to like this place but there were just so many negatives that it’s hard to justify coming back. I hope they figure out their issues and improve the quality of the food. Undercooked chicken is a severe health issue.

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  13. KarenB

    Chicago

    5 reviews

    4.0

    5 reviews

    Dined on March 24, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    Happy to find delicious gluten free options. Texas lollipops were a great appetizer. The fried chicken sandwich was tender and moist, one of the best pieces of chicken I’ve ever had. Our waitress provided outstanding service. I’ll definitely return.

    1 person found this helpful

  14. PaulM

    Greater Boston

    1 review

    5.0

    1 review

    Dined on March 23, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food was delicious and music awesome. The service was perfect.

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  15. LauraF

    Greater Boston

    15 reviews

    4.0

    15 reviews

    Dined on March 19, 2023

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5
    Went here for a late lunch before a special event at Mechanics Hall. Service was a little slow due to another big party being there but the food was hot and tasty and came out fast and all at once! I really liked the seafood po'boy - there was a nice cornmeal fry on the shrimp and cod. Bloody Marys were yummy but a little warm (not enough ice in the glasses). We sat right next to the tiny restaurant stage and had no problems at all having a table conversation and listening to the live music. I really liked the vibes, the space was clean, and the food was delicious

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  16. OpenTable Diner

    Greater Boston

    1 review

    5.0

    1 review

    Dined on March 18, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great service and food was amazing! Atmosphere was great too

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  17. reykjavik

    Greater Boston

    3 reviews

    5.0

    3 reviews

    Dined on March 12, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food and concept were great and while you can tell the restaurant is new and still figuring things out, this is still one of the best things in Worcester. For certain food items, the kitchen can be a bit afraid of seasonings, and needs to cook with a bit more "sloppiness" to give it a Southern/Music Hall vibe. The fried chicken is overbreaded so as to almost taste like chicken tenders, the hushpuppies have no flavor at all and need the aforementioned seasonings. Their fried pickles are the best I've ever tasted and they come with an Old Bay aioli that should be served with every single appetizer and entree they serve - this would cover almost all sins. Again, they are getting on their feet and as they figure things out I suggest stopping by. Their staff are delightful and food is served hot and fast.

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  18. ElisaC

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on March 11, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Nice restaurant, good menu with many options for a gluten free/ Celiac diet. Everyone enjoyed meals & drinks. Waitstaff very attentive. We will return.

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  19. OpenTable Diner

    Richmond

    2 reviews

    5.0

    2 reviews

    Dined on March 4, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great staff and good food Well worth the visit. Music was awesome it’s great to have a country atmosphere in a busy city

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  20. Catwoman

    Greater Boston

    25 reviews

    vip
    5.0

    25 reviews

    Dined on March 4, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Stopped in for early dinner prior to the Railers game. Food is always delicious and good size portions. You can't go wrong with anything on the menu.

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  21. LisR

    Greater Boston

    5 reviews

    5.0

    5 reviews

    Dined on March 3, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Enjoyed the good and live music

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  22. Me1234

    Greater Boston

    16 reviews

    vip
    5.0

    16 reviews

    Dined on February 26, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Went there to eat before the Whitney Doucet and Moonshine Band show. Great meal and show!

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  23. OpenTable Diner

    Greater Boston

    1 review

    5.0

    1 review

    Dined on February 23, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    First time going and got appetizers and Memphis margaritas were yummy. The solo artist with the acoustic guitar had a wonderful voice, but it didn’t overpower the restaurant setting so I could still talk with my hubby. The line dancing lessons were fun!! Michelle was energetic and explained the steps which helped me a lot. I hadn’t line danced in a long time. I’ll be back!

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  24. OpenTable Diner

    Greater Boston

    1 review

    5.0

    1 review

    Dined on February 18, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great food, perfect service, and cool vibe. They even had a dedicated gluten free fryer, so there were tons of gluten free options for my girlfriend who has Celiac disease. Will be going back often!

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  25. OpenTable Diner

    Greater Boston

    1 review

    5.0

    1 review

    Dined on January 28, 2023

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    I was there for the Michelle Willson show. The parking attendant was awesome! Our waitress was lovely the food divine , good comfort! The music hall was perfect size for my liking. The choice of craft beers fabulous! It was a great find, thank you

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  26. OpenTable Diner

    Greater Boston

    3 reviews

    1.0

    3 reviews

    Dined on January 27, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Right from the beginning it set the mood for the rest of the evening. Seating was so tight had to squeeze between 2 tables to sit, I had to move the table to get to the bench seat. We asked to sit at a table instead and we were told it was for for 4 or more people not for 2. 10 minutes later a couple was sat at that very table, not good customer service. Sat between to other people, felt like I was on a date with them. Very loud couldn’t hear or speak to my date at all without yelling. Drinks were terrible, food was cold. I will not recommend this place nor ever go again which is sad because we go to the DCU center for events very frequently so location is great too bad atmosphere is not.

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  27. PickyEater

    New York City

    2 reviews

    vip
    2.0

    2 reviews

    Dined on January 14, 2023

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3
    Good venue if you’re looking for drinks and some music

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  28. OpenTable Diner

    Greater Boston

    4 reviews

    5.0

    4 reviews

    Dined on January 14, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Reservation was easy. Waitress was fabulous. Food was great. Music was great.

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  29. AngelaR

    Greater Boston

    11 reviews

    vip
    5.0

    11 reviews

    Dined on January 8, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Went for the live music and southern food. Singer Kamryn was awesome, very talented. Fried pickles were very salty, fried chicken dinner and pulled pork sandwich were both good. Drinks were fabulous! Service was excellent. Will go back again.

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  30. Roberts0917

    Greater Boston

    28 reviews

    5.0

    28 reviews

    Dined on January 7, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    First time here and it wont be the last. Great food and drinks and service as well. Def coming back for the live music!!

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  31. MicheleB

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on January 7, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great food, good live entertainment. Jared was good, Kamryn was awesome.

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  32. Hatchonies

    Greater Boston

    3 reviews

    5.0

    3 reviews

    Dined on January 5, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Food was good & had a nice & unique menu. Atmosphere was quite different from a lot of restaurants I've been to. Waitress was quite good, very attentive & good timing on visiting us.

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  33. LisaF

    Greater Boston

    21 reviews

    vip
    4.0

    21 reviews

    Dined on December 30, 2022

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4
    Food was good, service was a little slow. However there was live music so we didn’t mind the slow service.

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  34. Tina

    Greater Boston

    2 reviews

    4.0

    2 reviews

    Dined on December 30, 2022

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    I totally enjoyed the atmosphere, it was lively and happy. Service was good, Food was awesome and the drinks, well let’s just say I will be back for more! Great place Off the rails 👏🏼👏🏼

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  35. Rach

    Greater Boston

    19 reviews

    4.0

    19 reviews

    Dined on December 17, 2022

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    The shrimp and grits were tasty and the chicken tenders were the most tender I have ever had! So good! The speciality drinks are amazing too!

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  36. AndyD

    Greater Boston

    7 reviews

    4.0

    7 reviews

    Dined on December 15, 2022

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    first time there, definitely will be back. wait staff very helpful, pleasant, and easy work with. food was good, had the daily special (chile) which i enjoyed. prices are competitive for today's inflationary world we live in.

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  37. OpenTable Diner

    Greater Boston

    29 reviews

    vip
    4.0

    29 reviews

    Dined on December 9, 2022

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Nice meal before a show - the fried chicken and brisket sandwiches were delish! Great bar menu - lots of choices - and the fried pickles were a crispy, salty delight. Reservations recommended - the staff was friendly and efficient.

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  38. OpenTable Diner

    New York City

    4 reviews

    5.0

    4 reviews

    Dined on December 3, 2022

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Fantastic first experience and can't wait to go back! Alexis was an awesome server and made great suggestions for us. We thoroughly enjoyed everything about Off the Rails!

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  39. Dtown

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on November 26, 2022

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Staff was very Helpful. Someone "stole" our reserved table, but they found us one within 5 minutes. Waitress was attentive, but not overly so. We thoroughly enjoyed the fried pickles, pulled pork and brisket sandwiches, my wife also enjoyed her Margarita.

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  40. DebD

    Greater Boston

    35 reviews

    3.0

    35 reviews

    Dined on November 26, 2022

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3
    Overall good. The food was nicely prepared. It was busy due to event next door. Seemed short staffed but server was very friendly. Might be better if there wasn’t something next door.

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Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Off The Rails is rated 4.3 stars by 239 OpenTable diners.

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable reservation network.

If you like, we'll notify you by email if this restaurant joins.


Is this your restaurant?
Claim this listing
Google Map for Off The Rails

90 Commercial St, Worcester, MA 01608-1525

Additional information

  • Neighborhood
    Worcester
  • Hours of operation
    Wed 4:00 pm–9:30 pm Thu 4:00 pm–10:30 pm Fri 4:00 pm–12:00 am Sat 11:00 am–12:00 am Sun 11:00 am–8:00 pm
  • Price
    $30 and under
  • Cuisines
    Southern, American, Creole / Cajun / Southern
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    None
  • Additional
    Bar/Lounge, Beer, Cocktails, Entertainment, Full Bar, Gluten-free Options, Non-Smoking, Wheelchair Access, Wine
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