This restaurant added safety precaution details

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Mermaid Winery - Norfolk

4.6
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114 Reviews
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$31 to $50
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Contemporary American
Welcome to Norfolk's first winery located in the charming Ghent neighborhood. We focus on producing small lots of well-balanced wines using Virginia and California grapes. Our winemaking process can be viewed from the tasting bar where you can enjoy our creations.

You can also choose from twelve different wine flights or select a wine from our list that features 800 wines from around the world. There is also a food menu that ranges from artisanal cheese platters to sandwiches and entrees.

We look forward to pouring your next glass of wine! Cheers!

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
What 114 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.5
food
4.4
service
4.6
ambience
4.3
value
Noise · Moderate
91% of people would recommend it to a friend
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p
pmh20
1 review
Dined 2 days ago
Overall4food3service2ambience4

Social distancing was done very well; we felt safe and comfortable the whole time! Only slight annoyance to our day was our server who after learning we were each only getting one glass of wine, quickly lost his politeness and put the bill on our table without our asking when we were only halfway through our drinks. We felt very pressured to leave by him and not well treated, simply because we had only one drink.

GD
GaryDawn
1 review
Dined 3 days ago
Overall5food5service5ambience5

Great atmosphere. Incredible food! Great service! Will, absolutely, be back!!

MD
MorganD
1 review
Dined on October 11, 2020
Overall5food5service5ambience5

I love the belle burger with the Gouda . It is delicious ! Thanks to my waitress . She was very sweet :)

C
vipCrissie
Richmond
27 reviews
Dined on October 1, 2020
Overall5food5service5ambience5

I've never had a bad time at either Mermaid's locations. Perfect place to relax and catch up with friends!

RF
RavenF
Washington DC
6 reviews
Dined on September 26, 2020
Overall3food5service2ambience5

This place used to have really great service and they told you about all the specials and really took their time to explain about all the great wines. The service was extremely below expectations and even some of the other servers were extremely rude when we asked to grab our server when we could not find her. Our server was extremely sweet, but was very under knowledgable about wines and could not recommend anything to us. I wanted to buy a couple of bottles, but she brought the check before asking if we wanted anything else. Felt a little bit rushed and not at all Welcomed. I would have thought because of covid and not able to work for a while, they would have gone out of their way to create an even better experience. I even had an open table reservation with a note that it was a special occasion and a birthday celebration and no mention of anything at all from the hostess or from our server. I will try the Virginia Beach location next time.

OT
OpenTable Diner
1 review
Dined on September 26, 2020
Overall5food5service5ambience4

Food was sooo great, as was our server. Had the avocado toast, pastry puff Brie and the blackened tuna nachos. We will be back!

OT
OpenTable Diner
Richmond
3 reviews
Dined on September 25, 2020
Overall2food3service2ambience4

This was my second time at Mermaid Winery, but my first time at the Norfolk location. I had very high expectations after my visit to the Virginia Beach restaurant. Upon arrival there we’re about 5-6 employees behind the bar but it took them a couple of minutes to acknowledge us. Once seated I took notice of the spiders webs in the light and hanging from the flower palette hanging from the ceiling. When asked about drinks, I wanted a sweet moscato and my date wanted a semi sweet red. Instead of bringing samples, I received a full glass of a semi sweet white. Due to lack of listening, my date also got a glass of white wine. When I asked the waitress about a semi sweet red she started to say they didn’t offer any until I told her we had a glass at the Virginia Beach location. It took about 45 minutes to receive our food. During our extensive wait, our waitress only came to the table to bring silverware. One we received our food, my potatoes were almost cold and my dates pasta was Luke warm. Out of the hour and 30 minutes we spent there, we were never offered another glass of wine. Needless to say we will not return to this location. We did not feel welcome upon arrival, our waitress was not attentive nor was she knowledgeable about the company’s products, the restaurant was not filthy but eating under cobwebs is not ideal. Overall I would rate the restaurant with 3 stars, only because the food was still good.

H
Hirenpatel
Philadelphia
5 reviews
Dined on September 19, 2020
Overall5food5service5ambience5

We went with kids and even though our reservation was for outside they accommodated us indoor as weather was a little nippy. The wine suggestion was amazing. Food was great. Our kids had chicken pasta and they enjoyed every last bite. Wife had beet salad and was awesome and I had blackened tuna which was really wonderful. Overall it was a great dinner night with the family. The ambience was really nice too.

TS
TammyS
1 review
Dined on September 19, 2020
Overall4food4service5ambience5

This my second time visiting this establishment in a very long time. Truly enjoyed it. Server was extremely polite, informative and courteous. I will definitely go back.

OT
OpenTable Diner
Richmond
1 review
Dined on September 18, 2020
Overall5food4service5ambience5

The place has great food and wine but variety could be better.

PV
vipPranaVA
Richmond
127 reviews
Dined on September 11, 2020
Overall5food5service5ambience5

I cant remember if her name is Jaq or Jaz, but knows her stuff! She was so kind and patient helping me to lick the perfect glass of wine. Food was great, as usual. Can’t wait to come back!0

BC
BeauC
1 review
Dined on September 9, 2020
Overall2food2service1ambience2

Food was average and the waitress misunderstood my order. Ordered blackened tuna tacos to share and she brought out the tacos and a separate tuna filet entree. Explained to her that we only wanted/ordered the tacos and she became visibly upset and ignored us the rest of the night. Never had an experience like that where the server acted so unprofessionally. Won't be going back and I live right across the street lol

D
Dave
Richmond
24 reviews
Dined on August 28, 2020
Overall5food5service5ambience5

Always great food and good wine. Service is good; staff knowledgeable about wine.

KS
KinleyS
Richmond
1 review
Dined on August 21, 2020
Overall5food5service5ambience5

Chauncey was an amazing server ! We had a fantastic experience. The wine was delicious and the atmosphere was very calming and enjoyable. We will be back soon!

OT
OpenTable Diner
1 review
Dined on August 19, 2020
Overall3food3service1ambience3

Overall, a good place to get appetizers and have a few glasses with friends. As a dining experience, it didn’t hit the mark. Appetizers were pretty good (Had fish nachos and cheese and artichoke dip) Entrees were good (had the shank and she had the blackened tuna). There were things on the menu the kitchen was out of and the waiter didn’t inform us until we were trying to order. Chose not to order dessert. The service was a let down. I’m happy to spend money especially if it’s an event or special occasion to include a generous tip to the waitstaff. Very little interaction with us as it was our first time dining there. Wait staff did not ask if it was our first time or if this was any type of special occasion. No assistance guiding us through the menu or wine choices or inform us what the establishment was known for (menu favorites we should try). Maybe go back to purchase a bottle and of wine but not to dine.

OT
vipOpenTable Diner
New York Area
3 reviews
Dined on August 15, 2020
Overall2food4service1ambience4

Mermaid Winery is a classic example of unrealized potential and poor execution.
The environment is nice enough, they are handling COVID guidelines well. Nice variety of wines. But the management clearly has not conveyed how to deliver service and of hospitality to the staff. With the exception of our (replacement) server, the entire staff is downright rude - bordering on hostile.
The young woman who greeted us could not have been more rude or disengaged. She literally rolled her eyes at us a few times.
At least four other staff members behind the bar were no better.
After we asked to change tables (which we were left on our own to accomplish) our new server was sweet, but neither well trained nor empowered. When we asked for a wine list, she bluntly stated “that’s we aren’t giving out lists - I told you that I’d make suggestions after you tell me what you like.” Management should have given her training on how to handle that question - especially since the web site boasts over 800 wines. Worse, she had to obtain permission to replace my full glass of wine after a bug flew into it.
We bailed after one glass and an appetizer. We will never return. Best wishes to the owner and management team in getting their act together. Wine is about community, grace, and making people feel comfortable and happy. They fail on every account.

Mermaid Winery - Norfolk
Responded on August 17, 2020

Hi there, Thank you for stopping by and for taking the time to share your experience with us. We strive to deliver an excellent experience and it sounds like we fell short with you. Regarding the wine list, we are not handing them out because it is a 36 page document that we do not have the support staff to sanitize them after each use in order to keep our guests and staff safe. We sincerely appreciate your feedback and it allows us to make positive improvements. Cheers! Jennifer Eichert, Owner

Report
OT
OpenTable Diner
Richmond
5 reviews
Dined on August 8, 2020
Overall5food5service5ambience5

Another quiet evening outside with a flight of wine. We chose the French Flight. It was a nice broad selection of wines to taste. The pretzel twists were amazing!

OT
OpenTable Diner
Washington DC
1 review
Dined on August 8, 2020
Overall5food5service5ambience5

It was a great outdoor experience! I’m

T
vipThomas
Richmond
9 reviews
Dined on July 19, 2020
Overall5food5service5ambience4

The food and wine are great. They do a very good job with outdoor seating and social distancing.

T
Theresas
Key West
10 reviews
Dined on July 6, 2020
Overall5food5service5ambience5

Great service sat outside a little warm that day but no-one was outside had the whole place to ourselves. Food and service was excellent. One glass of wine came with the lunch special the MERMAID GRILLED CHEESE
Sharp Cheddar | Smoked Gouda | French Brie | Zesty Tomato Jam | Bacon | Sourdough was sooo good a must try!

N
vipNightout
Richmond
4 reviews
Dined on July 5, 2020
Overall5food4service5ambience4

Colby was fantastic she perfectly paired the wine to our taste. Colby was attentive and yet not over bearing. Very relaxing evening

OT
OpenTable Diner
Richmond
5 reviews
Dined on July 2, 2020
Overall5food5service5ambience5

Another fantastic time at Mermaid Winery. The staff is so friendly and the food is great.

KM
KittyMagoo
Richmond
7 reviews
Dined on June 25, 2020
Overall5food4service5ambience5

Mermaid Winery is always a great place to sit and chill. They are very helpful so you can discover the best wine for you. The tastings are always a hit!

X
Xtian
Richmond
9 reviews
Dined on June 24, 2020
Overall5food5service5ambience5

Everyone in my party of 3 are wine club members and we are used to going to Mermaid for wine tasting during each month's reveal. This month was a bit different however Mermaid staff did not disappoint. First, the red & white wine club selections this month were all amazing! Second, having the wine tasting delivered at our table provided a much more personalized experience. I think it was the manager who did out wine tasting (thin white dude) and he was so friendly and personable and was not reading off of prewritten notes. We also ordered some food which was promptly scarfed up. We loved the old Mermaid Fries poutine style but these new fries with chimichurri and chorizo were great. It is good to see that Mermaid didn't lose one single step during COVID and are able to deliver a mind-blowing experience.

OT
OpenTable Diner
Washington DC
2 reviews
Dined on June 19, 2020
Overall5food5service5ambience5

The food is great, the staff know just what to recommend, and it's right downtown.

OT
OpenTable Diner
Washington DC
2 reviews
Dined on June 15, 2020
Overall5food5service5ambience5

Loved our experience at Mermaid Winery and we all walked out with at least a bottle of wine. The wine flights were a great way to sample options!

DC
DeannaC
1 review
Dined on June 14, 2020
Overall5food5service5ambience4

Waiter very knowledgeable and patient. Food great!

D
Dave
Richmond
24 reviews
Dined on June 12, 2020
Overall5food5service5ambience5

Food is always great! Chef is really good! Wine choices galore. Staff is knowledgeable and very service-oriented. Outdoor seating wonderful.

OT
OpenTable Diner
Richmond
5 reviews
Dined on May 29, 2020
Overall5food5service5ambience5

An outstanding dining experience. They have done a wonderful job expanding the outdoor seating area. The staff are always gracious and friendly. This new phase of dining has dampened the service. I highly recommend the tuna bite nachos. Thanks Mermaid Winery for another great time!

SR
ShaunR
Richmond
4 reviews
Dined on May 29, 2020
Overall5food5service5ambience5

Excellent service, great wine and appetizer as always. Always a great place for a relaxing outing

C
Chris
1 review
Dined on May 26, 2020
Overall5food5service5ambience5

Mermaid Winery never disappoints. Great wine, great food, great staff. Perfect place for date night.

OT
OpenTable Diner
Nashville
3 reviews
Dined on May 24, 2020
Overall3food3service4ambience3

Train horn was intermittent and loud. I'm aware the Mermaid Winery can't fix this and that we currently have no choice but to sit outside, however, it does affect your ability to socialize. Items weren't available on the menu. Food was okay but not fantastic.

G
Gary
Richmond
7 reviews
Dined on May 23, 2020
Overall5food5service5ambience5

The outdoor dining was great in these times of restrictions!

D
Dave
Richmond
24 reviews
Dined on May 17, 2020
Overall5food5service5ambience5

Outdoors because of pandemic. Perfect weather, great staff, wonderful food, delicious wine - what could be better? Appropriate distancing, disposable menus, etc. - all the appropriate safeguards. They did a great job!

OT
OpenTable Diner
Richmond
5 reviews
Dined on May 15, 2020
Overall4food3service3ambience5

We ordered the spinach artichoke dip with crabmeat along with Mermaid fries. The fries are our new favorite. This time around the crabmeat tasted really fishy on the dip and detracted from a usual staple for me and my wife.

J
Joseph
1 review
Dined on February 27, 2020
Overall5food5service5ambience5

Whether you’re looking for a laid back casual night or a formal celebration, this is the place to go.

Mermaid Winery just revamped their menu and it’s delicious. The staff was amazing and the ambiance was as smooth as the wine. Definitely will be returning and recommend to anyone.

C
vipCaro79
Richmond
14 reviews
Dined on February 15, 2020
Overall3food3service2ambience3

We were abandoned in the tasting room while the waiter was doing his close up chores. I was tempted to get up snd pour my own wine from the bar. The charcuterie board was nice, the steak frites was ok, but not for that price. We may try the VB location in the future but we will not be back to this location.

OT
OpenTable Diner
Jacksonville
2 reviews
Dined on January 15, 2020
Overall5food5service5ambience5

Great food and superb wine.

W
Willijho
1 review
Dined on December 27, 2019
Overall1food1service2ambience2

Wine tasting should’ve been nice but the guy was rude; food is usually good but there was hair in my food; chef staff had on hats which means servers are in the kitchen moving around without nets. Hostess tried to make it better but the overall experience was just too poor to recover.

OT
OpenTable Diner
Richmond
1 review
Dined on December 15, 2019
Overall4food4service5ambience5

Met another couple there. Overall a very good experience. Limited menu that night (no entrees were available) thus lower rating for food and value.

FAQs

Mermaid Winery - Norfolk does offer delivery in partnership with Uber Eats. Mermaid Winery - Norfolk also offers takeout which you can order by calling the restaurant at (757) 233-4155.

Mermaid Winery - Norfolk is rated 4.6 stars by 114 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.