Matteo's of Huntington
This was my third dining experience at Matteo's, first time on a Saturday evening.
I guess I could blame my disappointment on the entire evening on poor service provided by an inattentive waiter. Timing of the service was totally off-first when my salad and appetizers were brought to the table at one time without individual plates since this is a family style restaurant. We sent a plate back to be kept warm while eating the salad course and never again saw that appetizer.
Next we waited forever for our main course to be served, a special fish of the evening, as we watched all the tables around us served even though they were seated and ordered after us.
Not until got the attention of the manager, did he track down our main course, which was somewhat disappointing, but hot, and given the explanation that the food runners did not speak English so they did not understand us when we said to keep the appetizer warm.
Yes, the management tried to make it right by removing sarges from the bill. However, it did not make the food taste better, or make up for the poor service.
Delicious dinner and excellent service.
Great food, large portions and friendly staff
Excellent dinner and service.
We were so excited to try this restaurant having moved to Huntington about 7 months ago and we drive by it all the time! I read the reviews and was very impressed. We made a reservation for a Sunday at 8pm after a long stressful day and just needed to unwind. Well, overall we did not leave feeling less stressed and ready to start our week the next day.
I was a bit underwhelmed. The whole feel was not welcoming from being seated (hostess didn’t seem interested) to our waiter (who was friendly) but didn’t introduce himself and just began pouring water and straight off asked if there were questions so we didn’t even know he was the waiter until he came back and asked for our order. It seemed like an awkward exchange at first.
Drinks were good: had the lychee martini and the coconut rum martini. Baked clams were delicious but a bit small (not the serving but the clams themselves). We tried the white clam pizza, which was worth the taste :) I love my chicken milanese but I ordered the veal milanese here and I would order it again.
One of my biggest pet peeves is feeling like we are being rushed when we showed up on time for our reservation and were ready to place our entire order all at once. I know it is a Sunday night but we even had a member of the wait staff ask if we were done.... our food was JUST delivered less than 5 minutes on the table! It was unbelievable. And to top it off Nothing is more off putting than having wait staff standing in a corner gossiping or making faces at ..... whatever it is.
I just expected more based on the reviews here. I was disappointed and not sure if it is worth revisiting.
The food and service was excellent. Really enjoyed it
I came here with my parents and a friend of the family for my mom's 80th birthday dinner! We had a waiter by the name of Vincenzo who was very attentive to our table and was very friendly and informative as we had some questions in regard to the menu! We had a very nice dinner, the food was great and we ordered just the right amount of food, thanks to Vincenzo's advice! Would highly recommend this restaurant and would definitely come back again!
It was okay but got seated in front of the bar. Took a good 10 minutes before we were waited on then the food took forever to come out. Once out, Bronzino was dry and bland. The Lasagna Special was butter noodles with meat, not very appetizing.
William, our server, was superb. Very professional, experienced and kind.
Food was terrific!
The place has great curb appeal ! Felt like we had pulled up to a nicer restaurant. We had reservations but were early and the hostess was very nice and seated us quickly!
The dining room looked fine but the noise level was quite high! The water was very unprofessional and wouldn’t even make eye contact!
The food took way to long to come out but was very well prepared and portions were just right! The place was winning us over with the quantity of the meal but the failure of the staff to check on us or even fill our water or offer a drink put a dark cloud over the night!
We left confused because great food and weak service makes me question the choice to return?
To end the night the parkers brought us the wrong car !
Don’t know if we will go back but the food was really good!
End of vacation dinner
REALLY GREAT SERVICE WITH WILLIAM ! ALL OUR FOOD WAS GREAT ! WE HAD A
FABULOUS TIME AND ENJOYED ALL OUR DINNERS !!!
I wanted the larger portion and got the smaller .... and frankly I could eat elsewhere and get more bang for the buck....
We have eaten at Matteo's for years at their various locations and have always been happy. I ate there with a friend of mine recently and was a little disappointed. While the service was top notch, the food was rather bland. I ordered dishes that I have loved in past but found them to not have nearly as much flavor as I remembered. They have added an outdoor seating eating which is a nice concept but they really should add some time of visual screening. Although they decorated the space nicely, it felt like we were sitting in a parking lot and the commotion of Jericho turnpike detracted from the ambiance.
We have been to Matteo’s twice in the last year. We happened to have gone with the same friends both times. On both occasion’s my friend questioned the waiter to assure that his order would be prepared Gluten free since he is allergic to gluten. He was reassured by the waiter that he had spoken to the chef, and that the meal would be gluten free. He placed his order for salmon with that assumption. A different server brought the food to the table and asked who ordered the “regular salmon”. I said that I had, so the second salmon entree was given to my friend. We questioned it since it looked identical to mine. It was not gluten free, and the server stated that “it was not his fault- no one told him”. He said that now they would have to prepare a new one. He clearly did not know about my friends allergy since he did not take the order, but he was not at all apologetic and had an attitude. The other dinners were already delivered so for the second time, my friend sat while we all ate, and then ate alone 15 minutes later.
I would have expected that someone in charge would have extended an apology, but that never happened. We could not believe that the identical scenario had occurred again!
We have now been disappointed on two occasions with the same issue. Although the food is good at Matteos, I think I will chose a different restaurant going forward since customer service does not seem to be a priority there.
We were disappointed to have this happen again since we like the atmosphere and the food has been good in general.
Positive dining experience. Large family style portions, even for appetizer. Waiter, Danny, went out of his way to please, providing truly remarkable service. Plan to return.
Not bad but not great
Excellent service delicious dinner
My husband went to Matteo’s for a belated anniversary celebration that was delayed due to the birth of our first child.
Upon arriving we were offered outdoor dining which is our favorite and we didn’t know if it was available as we didn’t request it.
William was our server and was fabulous! Very attentive and also very knowledgeable of the menu to assist me ordering due to my having an allergy.
The food and wine were all fantastic !
This was our first visit which was terrific. William, our waiter, was attentive and sensitive to our needs. Great!
My friend and I liked the restaurant but the service WAS TERRIBLE. Food arrived cold, pasta side dish arrived about 20 minutes later and was cold. THE MAITRE D: heated the pasta. Waiter never brought a desert menu nor did he ask us if we wanted dessert.
You are not a cheap restaurant and your service should be OUTSTANDING.
I am also a customer in your Boca Raton location and love it, have never experienced anything like HUNTINGTON.
Excellent restaurant service is wonderful our waiter was attentive but not pushy. His wine recommendation was great. The food choices are awesome and our guest couldn’t believe how good the food and portions are. One of the best Italian restaurants in Long Island. A four star ⭐️ restaurant for sure.
A perfect place to have that special dinner for that special occasion.
It is a bit pricey but definitely worth every penny. The staff is wonderful & tend to your every need.
Our waiter William was very attentive.
Ac was broken. Otherwise great
Delicious dinner as always. Excellent service.
Very spacious restaurant with nice outdoor seating. Inside air conditioning was cold. Pasta was very good, but desserts didn't seem homemade.
Food was outstanding; service as well. But it was so cold that it wasn’t enjoyable. Even complaining and asking for the air to be turned down was to no avail. Go there but dress for winter!
Have been coming here for many years. Always excellent food and service. Cannot go wrong here for any special occasion.
Services was extremely slow. Waiter never explained the family style. Had to ask several questions. Slow to get food and drinks. Brought us the incorrect pasta course and said we wouldn't have to pay for the correct pasta but charged us anyway. Correct pasta dish was not cooked enough, as if they rushed to get it to us. We had an early reservation and they sat us inches from another table when the room was open. Each table we moved to was either directly under a cold a/c vent or the table was wobbling. The a/c was not controlled correctly, bar and restroom areas were hot but the dining area was extremely cold. The food was just ok. Very disappointed in the service.
Love this place! Great food, friendly and caring service.
Amazing food, service, and value. Food was perfect and the server was very nice.
Our most positive comments are about the wait staff. Received overcooked, burnt food, but it was replaced promptly by the waiter. Spaghetti was mushy, but also replaced by management. It was a birthday celebration, but overlooked, despite advance message to restaurant. Dessert was very good. Not sure about returning.
Service was terrible. Food was expensive, which would be fine if the service was great. I suggest the owner trains his employees to give good service. i.e: Check to see if new drinks are needed. Just not good.
Waiter was super annoying. He rushed us from beginning to end. Actually when we weren’t ready to order for 2 tries told us it would be best if we got our act together for next time he came over. That had never happened to me before.
The food here is good but inconsistent. My veal Marsala had 2 tiny pieces of veal covered with pounds of mushrooms. Not what I expected. I’ll be trying again because it has been better so hopefully I’ll get a more consistent food and a less annoying waiter next time.
Food was terrible and service was mediocre. Lovely venue b
What an incredible dining experience. The food was awesome and huge servings. The staff was friendly and attentive. The atmosphere was comfortable and very well done. Loved every bit of our evening.
First off, the food and service were both excellent. The noise was ridiculous. Too many very large parties and then the restaurant topped it off with music playing. We were four and couldn’t hear. Wednesday night. Very disappointing. Why does a restaurant need to play music anyway? Don’t people go to a restaurant to talk to each other.
Loved everything about our dinner except where we were seated. Would much have preferred to
be in the main dining room. We ate in the room to the right of the main entrance where the open
kitchen is. Much too nosy for me. Next time I'll request the other room.