Too loud in bar!

Excellent food and service. Got a little noisy toward the end of the meal.

Food came out wrong, manager did not come to see us, very bad service, not a good experience at all!

The food was amazing! And the service was perfect. Highly recommend.

Although the food was very good, we received our 2nd course 2 times prior to finishing and enjoying our appetizer and our main course wine came before we finished our appetizer as well. Once the main course came out, my pork chop was cold, plate was cold and so were the mashed potatoes. Your staff did replace the mashed potatoes. We expect being allowed to dine when spending these prices, not to feel rushed. We were there for 2 hours and 15 minutes which seems to be a good amount of time when dining. We did not come in to eat and run, we wanted to enjoy our dinner. Your staff wad courteous, but maybe need some work on how to handle diners, not people just coming in for bite.

Our server was awesome! Lounge was great with live music 👍🏼

The best steak house in the desert by far!

Obviously expensive. And I guess since I footed the bill, I expected a lot, and my NY was seared rare when I ordered it medium.

Chicken was a hit, and the seafood tower as well.

Fun place steak is always delicious
USDA prime

We got out in the “other” side of restaurant with folding tables ... not the kind of seat you would expect to have for that price !!

They offer a full menu and when you get there they let you know that there’s no fish but salmon, they cut out the appetizers with no more of the good things they use to have. They force you to attend the reservation asking for a credit card but they don’t let you know they have a shortage of food. Anyway, not a good place anymore for us since the steak is not the best.

Food was great will go back

Amazing food and service at Mastro’s, Palm Desert. Definitely will return. Kevin is the most incredible waiter - so service oriented and personable.

Ambiance is very relaxing, food was great and the service was excellent.

First let me just be defensive and say I like families and get togethers and it was New Years Eve. We love Mastro and we have been to the ones in LV, Orange County, and here in Palm Desert.
When Mastros sees a crowd with two year olds and older finely dressed couples, think about placement—-please for the love of man!
We saw a group of 12 and our meal literally ruined by a family who thought Mastro and dressed up (Re uncomfortable) 2and 3 year olds staying up to midnight was a good idea!
Yeah it’s the families perhaps selfish plan —-who cares if it ruins your meal deal with it —attitude—
I get it. But Mastro designate them for the Chucky Cheese room and let the rest of us enjoy New Years!
Please!

Such a lovely experience! Excellent service and wonderful food.

Family and friends

Best meal and service (thank you very tall Kevin) of our vacation. Bone in rib-eye phenomenal! We shall return.

Excellent service and food was delicious. Large portions too! The live music was fantastic as well! ⭐️⭐️⭐️⭐️⭐️

We went for Christmas dinner, and thought it would be a festive night. They had a piano player than sang strange songs for a Christmas event and the staff never mentioned the holiday or added any cheer. The noise was so loud we couldn’t think or chat with one another, which made it pretty strange, and they never once played a holiday song. Also was very upset that with the current COVID guidelines here, we were less than a foot from a table on each side so it was uncomfortable to be so close with people not in our household. Then my steak came out and was severely undercooked, which due to poor service and lack of checking in was not uncovered until my husband was already finished eating. When alerted by the person removing the food from the table then the server came over and never offered a true solution outside of reheating the steak which would have made it tough. Overall worst experience at a restaurant since we moved to the desert, and still our bill was 300.00. Any reputable establishment wouldn’t have had me pay for food I didn’t eat since it was cooked incorrectly. Very bad experience all around.

A wonderful and delicious Christmas dinner. So glad we didn’t have to cook!

Christmas Eve dinner

New york 12 oz tough ordered medium rare came out rare real tough apetisers shrimp and scallops were real good.
Server really polite but was overwhelmed she came throgh in the end by getting the desserts on time.
Will come back prefer your Costa mesa and Beverly hills restaurants,

Shouldbe sble to get the temperature right the first time on a steak! It is a steak house.

We booked well in advance specifically to get a seat at the bar. When we arrived we were told the bar was closed. If we had been notified we would not have made the long trip. Very disappointing.

Great night and good food!

Slow service Ordered wine with dinner and got it after dinner was served. Claim they ran out of glasses????

Surprisingly disappointed in a steakhouse like Mastro’s for the following:
- Chicken was flavorless for $41
- Service was spotty
- Told front desk greeters we were celebrating our anniversary and they didn’t inform the waiter, which forced us to have to do this.

Arrived 10 minutes early for the 8PM reservation and we were finally seated at 8-20 at a table that was uncomfortable to say the least and too close to the very noisy bar area. We were on our 16 year anniversary and my wife actually was sick in the night from the food. The hostesses on arrival were pretty useless and treated customers as very unimportant guests, the waiter was fine and polite. We have been to Mastros in Malibu and Beverly Hills numerous times and been a good experience but Palm Desert will a "NO GO " as plenty of choices to get great service and good food without going back there.

If you’re a party of 2 they give you the very small table with enough room for coffee and a pastry. We asked for a larger table they did accommodate our request but we had a time limit for the table but they left us sitting there with no wait staff for 30 minutes. Which took up our 1 hr 1/2 time limit. But our waiter Brandon was great he told not to rush to enjoy ourselves.

The food and service was good. It was a wonderful experience.

Food was great. Wait staff was the best you could ask for

Great service, very attentive and friendly staff. Food quality was very good. Ambiance is not what I expected. Very busy and noisy. Appreciate the extra touch of serving out dessert with happy anniversary written in chocolate on the plate.

Excellent. Our waiter was attentive. Courses well spaced. Food delicious.

Another great dinner. The steak was perfectly cooked and the sides were delicious - especially the Lobster mashed potatoes😋

Best bartenders!!!!

Excellent food, service, presentation. Entertainment in the lounge was outstanding. We will return.

Food was outstanding. Only compliant was it gets a little loud.

As usual, top notch service and delicious food! Great entertainment

My wife and I watched three parties be seated that had reservations after ours. We discreetly asked…. My wife was upset about it. We were approached 24 minutes after we checked in by the checkin staff, offered a seat in the bar area and we decided to wait for a table. 5 minutes after that….. We were taken to the same seat type on the other side of the bar area. Our waitress did her job and it was those efforts that salvaged our evening somewhat. I recognize things can happen when it’s busy but this is where I’d expect fairness and professionalism I’ve experienced from this place of business in the past. What I experienced in the beginning of our visit was far from that. More to come……