Slow service Ordered wine with dinner and got it after dinner was served. Claim they ran out of glasses????

Surprisingly disappointed in a steakhouse like Mastro’s for the following:
- Chicken was flavorless for $41
- Service was spotty
- Told front desk greeters we were celebrating our anniversary and they didn’t inform the waiter, which forced us to have to do this.

Arrived 10 minutes early for the 8PM reservation and we were finally seated at 8-20 at a table that was uncomfortable to say the least and too close to the very noisy bar area. We were on our 16 year anniversary and my wife actually was sick in the night from the food. The hostesses on arrival were pretty useless and treated customers as very unimportant guests, the waiter was fine and polite. We have been to Mastros in Malibu and Beverly Hills numerous times and been a good experience but Palm Desert will a "NO GO " as plenty of choices to get great service and good food without going back there.

If you’re a party of 2 they give you the very small table with enough room for coffee and a pastry. We asked for a larger table they did accommodate our request but we had a time limit for the table but they left us sitting there with no wait staff for 30 minutes. Which took up our 1 hr 1/2 time limit. But our waiter Brandon was great he told not to rush to enjoy ourselves.

The food and service was good. It was a wonderful experience.

Food was great. Wait staff was the best you could ask for

Great service, very attentive and friendly staff. Food quality was very good. Ambiance is not what I expected. Very busy and noisy. Appreciate the extra touch of serving out dessert with happy anniversary written in chocolate on the plate.

Excellent. Our waiter was attentive. Courses well spaced. Food delicious.

Another great dinner. The steak was perfectly cooked and the sides were delicious - especially the Lobster mashed potatoes😋

Best bartenders!!!!

Excellent food, service, presentation. Entertainment in the lounge was outstanding. We will return.

Food was outstanding. Only compliant was it gets a little loud.

As usual, top notch service and delicious food! Great entertainment

My wife and I watched three parties be seated that had reservations after ours. We discreetly asked…. My wife was upset about it. We were approached 24 minutes after we checked in by the checkin staff, offered a seat in the bar area and we decided to wait for a table. 5 minutes after that….. We were taken to the same seat type on the other side of the bar area. Our waitress did her job and it was those efforts that salvaged our evening somewhat. I recognize things can happen when it’s busy but this is where I’d expect fairness and professionalism I’ve experienced from this place of business in the past. What I experienced in the beginning of our visit was far from that. More to come……

It was Thanksgiving evening so maybe our experience was an exception, but we were not impressed.

What surprised us the most were the numerous "hidden" charges. I do not believe that the menu stated that a bread basket costs extra, $5. Nor do I believe it mentioned that a special butter topping for a $68 bone-in filet would cost an additional... wait for it... $15. I wish we had questioned these charges because the waitstaff did not tell us that we'd be charged and charged so much for these things. I understand that food prices are up, but so is a bit of skullduggery, if I may. We do not appreciate the lack of transparency over charges for what would normally be included (the bread at least, right?). I wonder who else feels a little ripped off about this. The food was good (except for the very bland, ho-hum Caesar salad that had NO garlic--and anchovy only on request). We're keen on a return. Will check Fleamming's and Ruth's Chris next...

Thanksgiving dinner

The service is truly exceptional the food was traditional steakhouse fare done fairly well.

Went with friends to celebrate a birthday and we could have had a better experience unfortunately.
When we received the food we had to send 3 steaks back that were over cooked and received one back that was now rare.

We had an amazing experience! After months of trying to go on a date night with my wife we finally decided to go to Mastro's Steakhouse. We were not disappointed. I bought a prearranged flower vase to be set on the table before our arrival and they set up our table beautifully. Our server Brandon was super friendly and informative. Best dinner we've had in years!!

Superb food with excellent, well trained wait staff in a beautifully designed space.

Our server was rude. I think her name was Kristen

Fun place to eat with live music. Bubbling dry ice lemon drops. Incredible service. Food is exquisite and oh so good. I call this place HEAVEN ON EARTH!

Everything was under salted and it was so loud. Our bill was over $500 for three people.

I asked for a table away from the door on both the reservation notes and when I walked in. They told me they would build a table and it was right in front of the door. Disappointing but waiter Andrew was great and the food was as good as always. Please bring back the sushi dishes.

The server was very good. We ordered rib eye with bone in it was ok not what I expected. The side dish mushrooms was very salty for me. No presentation at all considering this is a fine dining restaurant Salmon was also ok. If this is a fine dining restaurant why are they allowing people wearing flip flops and shorts?

Always fun experience!!

Always a great dinner and ambiance. Service is consistently great

Wait was nice and decent service even though they forgot our appetizer and our potato wasn’t ordered and arrived half way through our main course. Price point was high, bit not the restaurant’s fault. Overall a ‘nice’ experience! The valets were super fast and nice ( two 👍👍)!

My wife’s twin lobster tails tasted awful. My steak was really good. It was her Birthday

On a scale of 1 to 10 , ten being best, they were a “12”

Exceptional food, service, and experience. Highly recommend!

Overall a fun place to have a very good steak.

While I understand everyone is short-handed, the service was pretty bad. Scarce waiter contact; Took forever for waiter to take our food order after our initial contact. Potatoes all were cold; no salt, pepper, ketchup for fries without asking several times. Place us exceedingly noisy.

I don’t know where to start. It was my 34 wedding anniversary very special occasion for us so we decided to go to a nice dinner.
I have been to other Mastros restaurants, like the one in Vegas, and Orange County with my inside teams, and found them to be extremely nice, but this one in the desert did not live up to the Mastros name.
I made reservations weeks in advance the stuck me in the lounge right next to the service kitchen door.
I was bumped all night, my chair kicked out from under me by the rushing staff who came back later to say she was sorry.
On top of all that while this young staff member was carrying two chairs over his head, he struck me in my head, from behind, I am still in pain
Needless to say I was extremely disappointed, and I will never dine at this Mastros again I also will inform everyone I know.

I normally have a fantastic experience at Mastros. It’s my favorite restaurant. This particular instance was not great. The lights went out. Ok. No problem. For some reason they we asking tables to leave

The power went out, it was so loud and crowded and by the time we were told that the kitchen wasn’t making anymore food it was after 9:30pm and all other restaurants were closed. I can honestly say it was one of the worst dining experiences I’ve ever had. Left hungry and angry at the situation. Obviously the power going out was out of the restaurants control but the way they handled the situation was terrible.

I thought food was fabulous, only disappointment was that their usual lobster bisque was not on menu. I even mentioned on reservation that one of the reasons I was going was for the lobster bisque.. Restaurant never replied to advise me that they were not serving the LB soup.

Food was a bit over done and attention to detail has declined.however service was pretty good for a busy place. Good place to people watch. Way overpriced

It was very crowded and almost as if tables and chairs were places in any spot the could make fit. We asked to be switched tables as one person was sitting in the walk way and the other person couldn’t get to their chair because the the inconsiderate man wouldn’t move closer to his table. It was very loud. Then when we moved tables one guest sat where two benches aligned. When you are paying well over $200 for dinner you would think that the accommodations would match the price.