Awesome and efficient service!

Checkin- hostess sat us and then found our table was set for 6 and was not for our party. Walked us back to the front and then sat us again. For an “established” restaurant they couldn’t even get logistics correct.

Window seat- Due to the dark and glare there isn’t a view. Don’t expect one.

Food- didn’t have items on the menu including sparkling water and crème brûlée. Steaks came out overdone.

Drinks- an absolute joke. This place wins in the worst cocktails I’ve ever had regardless of type of alcohol. Lavender drink didn’t taste like lavender. Whisky cocktails didn’t taste like whisky.

Menu- descriptions are in accurate. If you are allergic to food, you will have trouble dining here.

Service- No introduction. No how are you, no asking if we were celebrating anything. We were ready to order food when ordered drinks, but the server walked away immediately and don’t come back for 30 mins. By that time we weren’t satisfied with our drinks and were hungry.

If you plan on wasting your time and money come here.

My daughter’s birthday - everything was delicious and the service was great

Top notch. Even better than I expected. Well-developed, skill staff aims to please. It was a pleasure to dine here. This one was worth writing a review!

I booked a reservation for my boyfriend's birthday. I have never been but he specifically wanted to come here. The ambiance was nice and the live music was great. Unfortunately, we received mediocre service. My boyfriend's $200 steak was cold in the middle and was definitely rare instead of medium, despite mine being cooked perfectly. We anxiously waited for our server to come by to let him know but it took about 20 minutes before we were able to get his attention. At that point, I was full and my boyfriend was frustrated with the whole experience. We declined to take the remaining meat home but there was no offer to reheat it or anything. They offered to cover our butter cake /cheesecake (although this should be free with the birthday reservation through OpenTable). Either way, my boyfriend was so frustrated so we paid the bill and left. Not a great experience for the $450+ bill for both of us.

We love Mastros and we’ve been coming back and forth to celebrate special occasions here in Oceans Club in Malibu. Other than it’s close to home, we love the ambiance, the area by the beach, the live music and ofcourse the food. Last night was a little disappointing after a supoosed to be fun night birthday celebration turns into an argument after a waiter/ server throws the credit card at ny partners chest. It was just a small misunderstanding that should have been undercontrolled by the server to keep it cool but ibstead of understanding the customer, the waiter made the situatiin worst. It was settled after the mananger took care of the situation but tye celebration did not seemed as how we supoosed to enjoy our dinner.

The servers were exceptional

Amazing! It was a beautiful experience.

Anniversary

Great food! Bone in rib-eye was perfection. Fantastic service from Arya. Definitely going back.

First time and everything was wonderful

The food was amazing as always the crab claws by far the stand out! Tracy our server was brilliant, friendly, informative and attentive.

I had an absolutely MOSt wonderful time celebrating my 58th birthday at Mastro's Ocean Steakhouse (MOS) with my husband Dr. Brian LeBerthon, M.D. of 24.5 years and our beautiful daughters Bry (20) and Bethany (16) because of our server ARIA (Amazing, Remarkable, Integral, Awesome), who was outstanding, excellent, efficient, accommodating, knowledgeable, optimistic, pleasant, resourceful, and gifted with a terrific personality, the fabulous and magnificent service we received, the spectacular ambiance of the place, the exceedingly delicious food we had, where I had the scrumptious rack of lamb, my daughters had the rib-eye steak and the pork chop, and my husband had the house salad, and we each tasted each other's delightful dish, the professionalism of the entire staff from the valet to the host, to the servers, and to AMAZING AWESOME ARIA. We were also late coming in from The Simon and Garfunkel Story at The Dolby Theatre in Hollywood, but they waited patiently for us and welcomed us with open arms, even though we were the last customers to arrive, but treated like the first, the best, and not the least. It was my first time dining here at Mastro's Ocean Steakhouse for my 58th birthday, and it was utterly a spectacular experience. It was highly recommended by our cancer clinic manager, and it was the MOSt and BEST magnificent and fabulous dining experience my family and I had.
Thank you to ARIA and Mastro's Ocean Steakhouse (MOS) for celebrating my birthday with me with the delicious cheesecake and for making my family and me feel ever so MOSt Special!!! MOS is the MOSt and the BEST of all.
Sincerely,
Dr. Salvacion Brazal LeBerthon, MD
Birthday celebrant at MOSt Special MOS Mastro's Ocean Steakhouse,

Birthday dinner

Mastro's in Malibu is our go-to for a special occasion meal. Love the ocean views and watching the sunset as we start our meal. Love the live music as well.

We went for our anniversary. Everything was great! Very personable. People kept telling us happy anniversary. The only somewhat complaint was my boyfriends steak was charred on the outside but the steak inside was still delicious. The bread basket is just the best!!

Food was mediocre at best and service was rather awful. There is much much better out there, especially for this price point.

The server Maria and the manager really took care of all of our needs

The experience was very disappointing, especially for such a special occasion. From waiting several minutes for a host/hostess to be greeted, being seated inside while making a reservation to outside, waiting 25 minutes for drinks, salad served without dressing, dressing served 15 minute later after everyone else finished their salad, overcooked steak, no refill on water until entrees were served, charging for birthday desert. The only that was timely was the bill.

The seafood tower and butter cake was awesome.

I can’t see myself going to Mastro’s anytime soon.

Overall, very nice time at this location. A little mishap on seating initially but it was corrected. Ordered NY Strip, tasty.

Love this restaurant. The setting is gorgeous- on the edge of the ocean. The staff are welcoming and accommodating. The menu and wine list are well designed - delicious! This is a great place for a special date. If you are concerned with “value” there are other options you might consider. Cheers

It was lovely and the waiters were great

Birthday - server Chip was the best

Exactly what you want. Fantastic food on the beach.

Loved every minute! Our server, Tracy, was outstanding!

Really great night out with the family...always great to sit on the glass and watch the surf come in...thanks!

30 th anniversary dinner. Waiter Chasen gave us great service. Treated us like VIPs! Will be back!

The service was excellent along side the food.

We love Mastro’s Ocean Club and appreciate hiring is challenging due to CA’s policy decisions. However the lack of waitstaff professionalism at MOC negatively impacted our dining experience. The waiters and table staff talked loudly with one another, calling attention to themselves in ways that was distracting and frankly, low class. Also, their reach in front of us rather than from the side, and clearing food and plates without asking first was annoying. MOC needs to set up some training otherwise it’ll lose its high rating and customers. We miss the old school guys who know what they’re doing and take pride in their professionalism.

Meat was supposed to be medium well but came pink and bloody
Managemt provided great service to rectify

Mastros this time was not a good experience. The food was undercooked even the lobster, which can potentially get us sick. We sent our food back a few times. The potato was cold and mushrooms as well. Our waiter sucked he was gone for long periods of times with no sight of him.

Consistent every time, probably my 25th visit. They’re just very proud of their food - when you drop $500 for a couple (brought my own wine even and the waiter was so nice and waived the corkage) you’d expect the food to be super special but it isn’t at that level. Spent that and much more, globally, but Mastros is no Michelin star restaurant.

I made a reservation for 115pm which I then switched thru Mastro’s to 215pm. I actually arrived a little early to check in and had to wait almost 45min for my table. I asked for an water view (which I’m sure everyone else asks for also) the hostess said she was waiting for guests to leave but hardly anyone was leaving it was a beautiful day. When I was finally seated in a back room which seems like it’s reserved for private events there was a table front with great water view so when I asked the new host if we could sit there she said no that it was a table for 5 and there were only 2 of us. So I said ok and she put us at another table behind it which sat 4. Within 5 minutes another hostess bring a party of 2 and sits them in the table in front of us which I had asked for 2 people . It ruined my experience because I had just asked to sit at that same table but was told I couldn’t because it was for a party of 5.. the food was all great and our server Ariel was great but I felt that I should have had the table I requested and the hostess should all have the same story if you can’t sit at a particular spot because I didn’t have enough guests with me to only go and sit same party of 2 when I am told I can’t sit there. Disappointing

The food is always great, service is top notch. The wsit was over 30 minutes but it was a good time.

Excellent food and amazing service. It was rather noisy on Saturday but it was expected. Will be back soon!

Great great great great

A wonderful way to end the year with great food and drinks!

Perfect birthday dinner! All of the staff were extremely friendly and willing to do whatever it took to make sure my party was satisfied. The live music was also really nice.

Service was outstanding, the wait staff were friendly and courteous. The food was excellent and the portions were very generous!

I normally have a great experience at this location however I was disappointed with the front host. Let me preface this by saying that the wait staff and the food was amazing but it was disheartening to see the front desk be so unwilling to cooperate with our requests and the only reason I could see this happening was due to the color of my skin. When making the reservation, I politely requested a seat closer to the ocean. We were celebrating my mothers birthday and she loves the view of the ocean. I understand it’s a request that isn’t always able to be accommodated however, I tried nonetheless. When we got in, we were told that the restaurant was going to stop seating after 2:30 which was the time of my reservation. We arrived a couple minutes early and were seated closer to the parking lot than the ocean. I immediately noticed that there were tables available in outdoor seating (which my reservation called for) and by the window with a great view of the ocean. I went up to the front desk and politely asked if we could move tables. She immediately brushed me off and said that it was impossible because they were shutting down and were reserved for larger parties. I thanked her and walked back to my table. A couple of minutes later I saw the host walk over a party of 3 (one person less than my party) to the exact table I asked to sit in before they even arrived, not to mention, they walked in after 2:30 which they claim to be shut down time. It was hard not to notice that the party of 3 was of a lighter complexion than my party and a similar one to the host that brushed me off. It unfortunately left a sour taste in my mouth but nonetheless, the waitress and rest of the staff made the rest of experience an enjoyable one. I just hope that going forward, the restaurant makes every staff member, even the front girls, aware of preferential treatment, especially when it is so blatantly due to race/ethnicity. Please be aware of this when making a reservation here.