M Italian

Commentaires sur le restaurant M Italian de personnes qui y ont mangé. Selon des cotes récentes.

1. A

   Adam VIP

   Washington DC11 commentaires

   1.0

   Y est allé il y a 4 jours

   1. Cote globale 1
   2. Nourriture 4
   3. Service 1
   4. Ambiance 4

   We arrived at 8:15 for our 830 reservation. The greeter said it would be 10 to 15 minutes. At 8:40 we still have not been seated and I approached and asked when we would be seated. She once again said 10 to 15 minutes. At 9 PM I asked when we would be seated and she once again said 10 to 15 minutes. We then proceeded to order food because our kids were super hungry and asked that once we were seated the food we brought to our table. At 9:15 I asked for the manager who could not find her reservation. Finally, he found it. He said the reservation was canceled. Which it was not. We finally seated and then needed to figure out where our food was. A server appeared and asked us to pay for our food that we had ordered already. We paid for it and she said it would be out shortly and no point in any other server, stop at our table to ask us if we needed anything. Our food finally arrived about 15 minutes later and take out boxes. Clearly no one has a clue of how to run a restaurant. We asked her to be replaced in the server through complete attitude at us. The only person who was helpful was a server named Tina. You should promote her and give her a raise. Really bad service overall. 
   

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2. K

   Kathy VIP

   Cleveland 1 commentaire

   1.0

   Y est allé il y a 6 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   Sat there for 20 minutes with dirty table and not one server appeared. Never go back again .
   

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3. J

   Jerry VIP

   Cleveland 18 commentaires

   5.0

   Y est allé le 22 avril 2025

   1. Cote globale 5
   2. Nourriture 4
   3. Service 5
   4. Ambiance 4

   Great restaurant. Sitting on the patio is lovely and fun. Service is stellar and food was plentiful and appealing. We did send potatoes back because they were too spicy for the Marsala sauce but new ones were returned quickly that were beautifully plated and delicious. Highly recommend.
   

   M ItalianA répondu le 23 avril 2025

   Thanks for visiting us, Jerry! We're thrilled to hear that you enjoyed your dining experience at M Italian. It's fantastic to know that you appreciated our patio setting and found our service to be stellar. We're especially pleased that our new chef's creations were up to your taste. We apologize for the initial issue with the spicier potatoes and appreciate your patience. We hope to see you again soon!
   

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4. M

   Micah

   Denver 1 commentaire

   3.0

   Y est allé le 20 avril 2025

   1. Cote globale 3
   2. Nourriture 2
   3. Service 2
   4. Ambiance 3

   The quiche was not very good and the service was a bit lacking. The salted caramel gelato delicious.
   

   M ItalianA répondu le 23 avril 2025

   Hi Micah, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our quiche and gelato, but we're sorry to hear that you found our service and the quality of our quiche not up to your expectations. We strive to provide a memorable dining experience for all our guests and it seems we fell short this time. Your comments will definitely be taken into consideration as we continuously work on improving our service. We hope you'll give us another chance to impress you in the future. Best, The Management Team at M Italian
   

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5. R

   Russell VIP

   Londres13 commentaires

   3.0

   Y est allé le 20 avril 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 4
   4. Ambiance 4

   Unfortunately I had to send my food back because it was cold which was a shame. In fairness the server looked after us well and they replaced my meal which was good the second time around.
   

   M ItalianA répondu le 21 avril 2025

   Thanks for visiting us, Russell. We're sorry to hear that your food was cold and that the replacement didn't meet your expectations. We always aim for impeccable service and it's unfortunate that we fell short this time. We appreciate your understanding and patience, and we're glad to hear that you found our server to be attentive. We hope to have the opportunity to serve you again and provide you with a better experience.
   

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6. J

   Jerry VIP

   Cleveland 6 commentaires

   5.0

   Y est allé le 20 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   My party of 4 had a truly exceptional time at M Italian in Chagrin Falls. This is the 3rd year in a row that we have celebrated Easter here. We always leave feeling elated and very satisfied. We had a wonderful server in Gabriella. You have a true gem in Gabriella. We hope to visit M in the very near future.
   

   M ItalianA répondu le 21 avril 2025

   Hello Jerry, Thank you so much for your kind words and for choosing to celebrate Easter with us at M Italian. We're thrilled to hear that you and your party had a truly exceptional time with us. It's always a pleasure to serve you and we're delighted that you've returned to us for your 5th visit. We're delighted that you feel satisfied and elated after your visit. We look forward to welcoming you back very soon. Best Regards, The Management Team
   

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7. M

   Megan VIP

   Cleveland 2 commentaires

   2.0

   Y est allé le 20 avril 2025

   1. Cote globale 2
   2. Nourriture 4
   3. Service 2
   4. Ambiance 3

   Went with husband and 3 kids. Server was sweet, food that we got was good but service was so slow that we only got appetizers and had to make more food at home. Not sure if this experience is common.
   

   M ItalianA répondu le 21 avril 2025

   Thanks for the feedback, Megan. We're glad to hear that you and your family had a good time at M Italian. We're sorry to hear about the slow service you experienced during your visit. We strive to provide efficient service and delicious food to all our guests, and we'll certainly take your feedback into account as we continue to improve. We hope to have the opportunity to serve you again soon.
   

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8. OT

   Client d'OpenTable

   Cleveland 2 commentaires

   3.0

   Y est allé le 20 avril 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 2
   4. Ambiance 3

   The server seemed new, or we were a pick-up table outside of his section. Server presence was not there. Took a while to order entrees. The drink I ordered before our dinner arrived... didn't arrive until I asked for it a second time and after being nearly finished with the meal. Drink was definitely forgotten. I'd understand it being a holiday. But the restaurant was not full or all that busy. Uncertain if the drink sat or not and was strained over fresh ice. But it arrived almost immediately. Overall experience was ok... Service was sub-par.
   

   M ItalianA répondu le 21 avril 2025

   Hey, Thank you for taking the time to share your experience at M Italian. We're sorry to hear that we didn't meet your expectations on this occasion. We strive to provide a memorable experience for all our guests and it seems we fell short. We apologize for the issues you experienced with the service, specifically with the drink order and the delay in serving. We also regret the issues with the drink's quality. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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9. p

   patrick

   Cleveland 1 commentaire

   5.0

   Y est allé le 20 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Great food and atmosphere. Would take my family and friends back to M Italian!
   

   M ItalianA répondu le 21 avril 2025

   Thanks for the review, Patrick! We're thrilled to hear that you enjoyed our food and atmosphere at M Italian. We truly appreciate your kind words and high ratings. We're grateful for your support and your recommendation to your friends and family. We look forward to welcoming you and your friends back soon!
   

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10. M

    Martine

    Cleveland 12 commentaires

    5.0

    Y est allé le 20 avril 2025

    1. Cote globale 5
    2. Nourriture 5
    3. Service 5
    4. Ambiance 5

    The Brunch offerings were a nice variety. We had a party of three and each of us were quite pleased with our selections! Allison provided wonderful service.
    

    M ItalianA répondu le 21 avril 2025

    Thanks for the review, Martine! We're thrilled to hear that you and your party enjoyed the variety of our brunch offerings and found our selections to be satisfactory. It's great to know that our team provided wonderful service. We strive to make every visit to M Italian a memorable one. We look forward to serving you and your friends again soon!
    

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