Luciano by Gino D’Acampo London

Luciano by Gino D’Acampo London reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. R

   Rupert VIP

   London1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   I love Gino…. But sadly that was very disappointing. Just very average… not sure can say much else.
   

   Luciano by Gino D’Acampo LondonResponded 1 day ago

   Good afternoon Rupert , We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly? I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Giovanni Galluccio Cluster Operation Manager Luciano by Gino D'Acampo
   

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2. C

   Claire

   London2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Think I have found my new favourite place 👏 My second visit last Saturday & didn’t disappoint. I brought my Mum up who is in a wheelchair & recovering from surgery (Jaw surgery so eating is an issue as she is very self conscious!) I booked online & asked for a table in a discreet corner, a lovely table was there waiting for us, the staff were so friendly & caring they really put my Mum at ease. The food & service were amazing, Mum chose soft options fish / chicken & she ate the most she has for months 👏 We had dinner after a show it was a great day out & the venue is beautiful & so easy with disabled access. …Already booked my next visit for 17/05…coming up with my sister…determined to convince her she wants a steak dinner as I have my eye on the chateaubriand yum yum yum 😋
   

   Luciano by Gino D’Acampo LondonResponded 1 day ago

   Good evening Claire, We are so happy to hear you had amazing time in Luciano once again and the whole team cannot wait to welcome you back :) Warmest Regards, Management Team
   

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3. d

   dean

   London2 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   I think our server was lovely, but service charge of 13.% is unacceptable
   

   Luciano by Gino D’Acampo LondonResponded 3 days ago

   Good afternoon Dean, Thank you for your kind and honest feedback. Best wishes, Management Team
   

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4. G

   Gillie

   Norfolk/Suffolk7 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Met with friends who we had not seen for a long while and this was the perfect place for a delicious, relaxed and cheerful reunion. Food was superb - lots of choices and all perfectly prepared, presented and nothing left! Definitely will dine here again.
   

   Luciano by Gino D’Acampo LondonResponded 6 days ago

   Good afternoon Gillie, We are glad to hear you had a lovely time with us and we hope to see you again shortly! kind regards, Management Team
   

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5. J

   John VIP

   Orlando84 reviews

   4.0

   Dined on April 21, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   First visit in a couple years. Braeseola was wonderful as was the special ravioli. The profiterole was delicious. The one negative relates to our previous visit - the background music as I arrived was low and barely noticeable but the volume increased to a point where had I had my wife across from me, it would have been difficult to hold a conversation. I do not care for loud background music. Maybe we have to dine before 19:00 to avoid the increase in decibels.
   

   Luciano by Gino D’Acampo LondonResponded on April 22, 2025

   Dear John, Thank you for your kind and honest feedback regarding your recent experience. We will hope to see you again in Luciano. All the best, Management Team
   

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6. N

   Naomi

   Nottingham2 reviews

   3.0

   Dined on April 21, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Pleasant environment. Superb service from the waiting staff… let down by the quality of some of the food. The veal Milanese was tough & difficult to slice even with a steak knife, the brocoletti pecorino wasn’t tenderstem as advertised but a very overcooked watery batch of broccoli heads - not great :-/ The pasta was the better of our choices but overall an expensive, sub-average meal.
   

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   Luciano by Gino D’Acampo LondonResponded on April 22, 2025

   Good afternoon Naomi , We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly ? I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Giovanni Galluccio Cluster Operation Manager Luciano by Gino D'Acampo
   

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7. C

   Craig

   New York City8 reviews

   5.0

   Dined on April 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An excellent meal served by a very courteous and professional team. The pasta (one vongole and one chingale)was perfectly cooked.
   

   Luciano by Gino D’Acampo LondonResponded on April 21, 2025

   Good evening Craig, Thank you very much for the lovely review, we hope to see you again soon. Kind regards, Management Team
   

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8. S

   Samantha

   Essex1 review

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We booked a family meal for a special birthday over Easter weekend. The food was excellent. The service was attentive and the price very reasonable for 6 adults. We will absolutely be coming back!
   

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   Luciano by Gino D’Acampo LondonResponded on April 20, 2025

   Good afternoon Samantha, We are glad to hear you had a lovely time with us and we hope to see you again shortly. Kind regards, Management Team
   

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9. G

   GERARD

   Hertfordshire1 review

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lovely food and service from entering to being served was brilliant . Our theatre show was cancelled so also moved our booking forward
   

   Luciano by Gino D’Acampo LondonResponded on April 20, 2025

   Dear Gerard, Grazie Mille for the lovely feedback. The whole team looks forward to welcoming you back. Warm Regards, Management Team
   

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10. J

    John VIP

    Chicago24 reviews

    5.0

    Dined on April 18, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Great service and great food. My wife enjoyed the scallops and I the pasta with San Marciano tomatoes.
    

    Luciano by Gino D’Acampo LondonResponded on April 19, 2025

    Good afternoon John, Thank you for the lovely feedback. We hope to see you again in Luciano. All the best, Management Team
    

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