Luciano by Gino D’Acampo London

Luciano by Gino D’Acampo London reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. N

   Natalie

   Northampton1 review

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always amazing!!! Food too quality and our server who I always get was the best.
   

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2. H

   Helen

   Victoria1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   What a wonderful place! We felt very welcome at Luciano’s and had a fabulous early dinner experience! The staff were so accommodating from the moment we arrived and we appreciated the friendly, respectful service. The setting is so lovely and we were very comfortable at our table with booth seating near the window. The pre theatre set menu was perfect and we managed to enjoy our meals with plenty of time to walk to the show. Our sincere thanks to all the Luciano staff! We highly recommend a visit!!
   

   Luciano by Gino D’Acampo LondonResponded 2 days ago

   Good afternoon Helen, Thank you a lot for your feedback! We hope to see you shortly and make one more amazing dinning with us! Warm regards, Management Team
   

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3. A

   Andrea

   London3 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good and great service! Highly recommend. We will be back.
   

   Luciano by Gino D’Acampo LondonResponded 4 days ago

   Good afternoon Andrea, We appreciate your kind words and cannot wait to welcome you back :) All the best, Management Team
   

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4. M

   Mike

   Key West1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Our experience was utterly horrendous, service was the worst I’ve ever received anywhere in the world, waited 45 minutes and had to ask for water refills, had to get up and retrieve our own dessert menus, was told by management “they are short staffed” yet she failed the entirety of the 3 hour meal to check on us until I brought the issues to her attention, they were out of multiple items knowing it’s a massive holiday weekend for them and then they proceeded to give us an abysmal 20% off for the absolute failure of a service they provided.
   

   Luciano by Gino D’Acampo LondonResponded 4 days ago

   Good afternoon Mike, We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly? I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Giovanni Galluccio Cluster Operation Manager Luciano by Gino D'Acampo
   

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5. V

   Vicky

   Yorkshire1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had been in London for the weekend celebrating my Mums 70th birthday, Sunday was our last night and so pleased we chose to eat at Lucianos it was a lovely end to a fab weekend, the food was delicious and staff were very welcoming and attentive, especially our waitress Kate who was lovely and put a little plate together for my Mums birthday and even gave her a little sing song. Would highly recommend 😊
   

   Luciano by Gino D’Acampo LondonResponded 4 days ago

   Dear Vicky, Thank you for the lovely feedback. We will hope to see you again in Luciano. Best wishes, Management Team
   

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6. R

   Roberto

   London1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great late lunch, the best we imagined to do this sleepy Sunday! Perfectly cooked lasagna, and that pasta absolutely al dente, we had a great time! And with Kate’s help, that pointer of the tiramisu with real amaretto, could not enjoy it more! Five stars!Totally recommended!
   

   Luciano by Gino D’Acampo LondonResponded 5 days ago

   Good afternoon Roberto, We are glad to hear you had a lovely time with us and we hope to see you again shortly! kind regards, Management Team
   

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7. E

   Elaine

   Bath2 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   It was my second time here. Our table was booked for 2pm on Sunday however there were lots of things already not available from the menu including the roast beef (which is what we were hoping to order). The staff were friendly and the meal was enjoyable however the restaurant was too cold. The restaurant was lacking atmosphere as there were only 3 other tables. It was a nice meal but not the experience we were hoping for.
   

   Luciano by Gino D’Acampo LondonResponded 4 days ago

   Dear Elaine, We appreciate the time you took to provide your feedback. It is very valuable to us in order for improvements. We are hoping you would be able to give our team a second chance and have a better experience in Luciano. Kind regards, Management Team
   

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8. J

   Julie

   Bristol1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   We felt very rushed. Waiter didn’t know the menu when asked a question. No engagement from the waiting team. It was just ok.
   

   Luciano by Gino D’Acampo LondonResponded 5 days ago

   Good afternoon Julie, We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly at my email? I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Giovanni Galluccio Cluster Operation Manager Luciano by Gino D'Acampo
   

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9. S

   Sharon

   Kent3 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Beautiful restaurant but a mixed review for the food across our party. The bruschetta was like rock, my knife couldn’t cut it and I called the waitress over and showed her and she just said oh no but did nothing about it. The carbonara had no sauce and was very dry. However the calzone , mushroom risotto and seafood dishes were superb The staff were mainly very accommodating and attentive. Definitely worth a visit
   

   Luciano by Gino D’Acampo LondonResponded 5 days ago

   Good evening Sharon, We appreciate your kind words and all notes about food. We hope to see you shortly to make your dinning with us totally 5 stars. Best wishes, Management Team
   

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10. N

    Neil

    East Sussex2 reviews

    5.0

    Dined on May 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was great. Just back from Venice and the food here was miles better than any meal that we had there and we went to some "nice" restaurants whilst there.
    

    Luciano by Gino D’Acampo LondonResponded on May 1, 2025

    Good evening Neil, Thank you for your feedback. We hope to see you and have a dinning with us once again and not the last. Warm regards, Management Team
    

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