Luca West ITALIAN CUISINE

Ray was a terrific Server and was very helpful on the menu. Great time!

Food was very good. Atmosphere was quiet but it was only a Monday evening. Server was very sweet but inconsistent.

Their kitchen was closed. Manager was rude and lame.

Overall a good meal. I got the Sacchetti as my entree and it never disappoints. I really wanted to sit outside, but the manager closed the patio because it rained earlier that day (it was gorgeous in the evening when we were there). The patio is awesome. We also really enjoyed the tiramisu and the cannoli. The cannoli dessert gets four small cannolis, but we thought it only came with one - so we ordered two of them (8 total cannolis) - I feel our server should’ve told us what we were ordering. I think our server was new - she was super sweet but she seemed a little unknowledgeable and didn’t go ask questions if she didn’t know the answer. I also wasn’t getting drinks in a timely manner, as I wanted to order a glass of wine with dinner, but was not offered the opportunity to do so… and my dessert drink came well into the dessert course. Hostess was also very sweet. The man/manager with the longer curly black hair brought our food over to us, and honestly was a bit demeaning. I’m not sure if it was because we had two young children with us, but he announced what one of the meals was, incorrectly naming it (he named a different entree), and then when no one claimed it, he hastily said “pasta and seafood” in a way that made us feel like he didn’t think we had class. I would go back to sit outside, besides manager, it was a overall good experience.

Wonderful service. Fantastic drinks and food. Beautiful decor. Will be back!

First time at Luca West and it was wonderful. Brought out of town guests and they loved it. Meals of short ribs, veal parm, scallops special and scallops from the menu were all fantastic. We will be back for sure.

Our server Sandy was AMAZING!!!!!

It was fantastic as always!

The food was very very good,
The staff very personable and kind.
The music and crowd though were too loud.
Made dinner conversation near impossible.
I would go back but probably try a week night instead of weekend.

Service was great, good was great. Very affordable. They just need some fabric in there for the super loud noise. Hard to talk to each other at dinner

I had dinner at the outdoor bar and was impressed by the timeliness of service and professionalism of the staff. The food was fantastic! This will definitely become one of my new favorite and regular dining locations.

Great food. Service a little slow

It took a while (over 15 minutes) for the hostess to greet us and she didn't inform anyone that we were there, causing us to wait at least another 15 minutes at our table, so we went to her stand to inquire and she got us menus and finally our server came. So after the first half hour of being there without anyone caring for us, things clicked and we had a good server. We apparently had our food order go in after a large party that arrived after us, so our food was delayed, but it was delicious and we enjoyed our time there. We'll be back to try it again.

Very disappointed. Everyone was very friendly and trying hard, but service was awful. Not enough help. My lamb chops were ordered medium and two were medium well and the other two were so tiny they shouldn’t have been served and burnt, well done +. Would have sent them back but waitress was invisible and didn’t want to ruin the night any more. My calamari and my wife’s chicken were very good. It was my wife’s birthday and I requested a desert with the reservation. When we arrived I reminded the hostess, who told me she knew and assured me it would be done. Of course it never happened. We love the other Luca, always great food and service. This was a huge let down for a special occasion.

The waitress was outstanding given that she was swamped.Definitely a case of not enough wait staff

This was our first time there and we are already planning on going back. The food and service were amazing and I would highly recommend.

Wonderful dinner on the patio!

Overall, everything was perfect. Only disappointment was when we arrived we were told the patio was overbook. Made reservations through Open Table, requested patio.

Food was amazing!

Was sat at a table that was so remote and private not even the waitress could see us. Waited almost 25 minutes for drinks. The scallops were very under done as well as the pasta it was served with. The bolognese was very watered down and served as a soup over pasta. A little over priced for the poor service and under cooked entrees. This was the third time we went there. The first time was the same, poor service and undercooked food. The second time a server dropped a bottle of beer down our guests back and then charged me for the entire bill of 15 people when I specifically said I was only paying for my wife and I. Tried giving them a few chances, not impressed at all.

Rachel was a great server!

The patio is one of the best around. It was a busy evening,but our waiter,Ray, was very attentive amid the fact he had several tables to serve.

Great service! Wonderful meals, but the noise level was too much for me, with several large parties and a full restaurant (weather prevented patio seating on this Wednesday night).

This place is just so incredibly noisy. By the time we finished dinner I had a headache that lasted most of the night. Every surface is hard. Floors, walls, ceilings! No sound cushioning whatsoever. They really need to take a good look at this issue. Impossible to even share a normal table conversation. The waitperson had to even bend over to be able to hear the order or explain the menu. An otherwise decent experience ruined!!

We go every other week. I have tried almost everything on the menu and everything has been delicious. Reni is the best server.

Like most restaurants, I think this place may be struggling to maintain full staffing levels at the moment. The waitress was extremely attentive when we first arrived but by the end of our meal every table was full, and we had to wait half an hour for our check and then another 15 minutes for our credit card to be returned. We were surprised they were so many other people there on a random Wednesday evening, but the food was certainly delicious.

Excellent food. Great atmosphere, and safe too, on the piazza.

Celebrated my brother’s 25 birthday!

Love the patio. Bartender was enjoyable and quick.

a VERY enjoyable restaurant experience...I'd go back again!

Was there to celebrate the anniversary of our friends. While the interior space looks nice, the music was so loud, we had to scream at each other at the table. We repeatedly asked the waitress and other staff to lower the volume. The waitress made several attempts to lower the volume, but then it would come back up again. No explanation for it, but the loud music was so distracting, we couldn’t wait to leave.
We ordered a nice bottle of wine. Most of the food was tasty. Only the marinara sauce that accompanied the eggplant was over salted. The waitress was very attentive. Her service was excellent.

The patio is the best place to sit. The food and drinks were amazing as usual.

Fabulous food and staff. Wonderful outdoor venue, the best on the west side of Cleveland. We go once a week, its late good all around. Neil R and Lisa G

Always fabulous service and wonderful food.

We had a great meal and great service. If you live anywhere near this place go try it.They also have a terrific patio.

It was one the best meals we’ve had from start to finish. We can’t wait to come back and experience the patio since it was a rainy day today. Hands down one of our favorite restaurants!

We have come here many times. We love them - but last night was just sub par and not worth the premium and reputation of the restaurant. Our server was nice but barely present. She didn’t check on us often and even after our meal was delivered never once came out to ensure that anything was made correctly. Several of our orders were made Incorrectly and every time we ordered a drink it would not show up for 10 to 15 minutes after the order was placed. The restaurant was semi-busy but not busy enough to justify this sort of poor service. We noticed that other tables around us were receiving much better service from their waitstaff; it’s as if we were forgotten. We experienced this upon entering the restaurant too; once we were sat there was a 12 minute wait before our waitress even showed up to greet us and hand us menus. I made a point to point to bring that up to her because I wanted that to not be the theme of the night; she apologized and even expressed she was surprised she had missed us. We might go back we’ve had so many good experiences but I would never let this waitress wait on us again I think her name is Lauren?

Merita is the best!

Awesome! Loved my meal, highly recommend the stuffed pepper appetizer and fun cocktail menu.

Food is great, patio is awesome, but waiting almost an hour past your reservation time that was made three days earlier is not an acceptable start. The staff tried, but they were oversold by the system for reserved seating.