Lone Star Texas Grill - Stittsville

Lone Star Texas Grill - Stittsville reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. B

   Bradley

   Ottawa2 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food is always good at lone star. Just every time we go the service is always a coin toss, could be great or not great at all. Waited about 20 min for chips and salsa and also waited a long time for my beer to be refilled, couldn’t really have my beer with my meal. I’d understand if the place was busy but it wasn’t busy at all.
   

   Is this helpful?

2. B

   Brittany

   Montreal1 review

   2.0

   Dined on April 10, 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 4

   Chicken fajitas had raw pieces and 1/5 chicken strips had a lot of red spots from blood.
   

   Lone Star Texas Grill - StittsvilleResponded on April 11, 2025

   Hi Brittany, we're sorry to hear your recent visit did not live up to your expectations. Please email us at stittsville@lonestar.ca so we can follow up directly and make this right for you.
   

   Is this helpful?

3. p

   pascale

   Ottawa4 reviews

   2.0

   Dined on April 4, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Was told about their new menu. Serioulsy, they should have kept the previous one. The beans are not the mexicain black beans but regular breakfast beans, the rice tasted nothing (like minute rice), the fries were cold… It is loud in there, had a hard time hearing the people at my table. The waiter was nice, but probably just started working there. At the end, we asked for separate bills. We were charged extra alcool, and the latter was all on one bill. They could have asked how it should be seperated. Then we couldn’t pay due to an issue with the machines, waiter had to ask manager for the refund of the extra alcool… we had to explain that issue at least 4-5 times… We just wanted to pay and leave, as we had a show at the Canadian tire center. That circus lasted way too long. Advice: don’t go there before a game or show. Am never going back there again.
   

   Lone Star Texas Grill - StittsvilleResponded on April 10, 2025

   Hi Pascale, we're sorry to hear your recent visit did not live up to your expectations. Please email us at stittsville@lonestar.ca so we can follow up directly and make this right for you.
   

   Is this helpful?

4. C

   Caitlin

   Vancouver1 review

   3.0

   Dined on March 30, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Maybe I’m not used to the lonestar, but I was surprised to order a margarita and it come as a slushie. Our table had a hard time hearing each other with the volume of the music and we found there to be too much onion in everything.
   

   Lone Star Texas Grill - StittsvilleResponded on April 3, 2025

   Hello Caitlin, we're sorry your experience wasn't up to our usual standard. We want to thank you for your feedback, as it helps us improve our service. We offer the option of either frozen margaritas, or non-frozen margaritas. If you're at all unsatisfied with your meal, or if the music is too loud, please let your server or a manager know and we'd be happy to make it right for you. We're looking forward to your next visit!
   

   Is this helpful?

5. K

   Kim

   Ottawa1 review

   5.0

   Dined on March 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome experience! Server(s) were attentive, funny and highly efficient! Drinks were up quickly (super delicious red Sangria by the way!) and appetizers followed quickly after drinks! Dinner arrived hot and the portions were huge (chimichangas). Great time. Highly recommend!
   

   Lone Star Texas Grill - StittsvilleResponded on March 31, 2025

   Dear Kim, we're happy that you enjoyed your experience and look forward to welcoming you again soon!
   

   Is this helpful?

6. C

   Carrie

   Ottawa1 review

   4.0

   Dined on March 21, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Overall it was a good experience, however, upon arrival I was told that someone was already checked in under my reservation. I was also early by 5 mins. I had to show my email confirmation a couple times to clear the "confusion". After the first couple minutes of confusion and verifing my email they were able to find us a table and from there the experience good overall. Food was good, and our server was friendly friendly and attentive even though it was a very busy time.
   

   Lone Star Texas Grill - StittsvilleResponded on March 27, 2025

   Dear Carrie, we apologize for the confusion that occurred at the beginning of your visit. We're happy to hear that you enjoyed the rest of your experience and look forward to welcoming you again soon!
   

   Is this helpful?

7. DH

   DanielH

   Toronto2 reviews

   1.0

   Dined on March 13, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Even though there were available tables, we were not seated. Another group came in after us without a reservation and they were seated promptly at one of the many open tables. Very disappointed as we left when she said we still had to wait…even though they were also a party of 4. Restaurant seemed quite disorganized. Disappointing.
   

   Lone Star Texas Grill - StittsvilleResponded on March 16, 2025

   Hi Daniel, we're sorry to hear your recent visit did not live up to your expectations. Please email us at stittsville@lonestar.ca so we can follow up directly and make this right for you.
   

   Is this helpful?

8. ML

   ManonL

   Montreal2 reviews

   5.0

   Dined on March 6, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great food but we were 5 and had only 1 bowl of chips and salsa, would have appreciated more. Fast service!
   

   Lone Star Texas Grill - StittsvilleResponded on March 6, 2025

   Dear Manon, we're happy that you enjoyed your experience and look forward to welcoming you again soon!
   

   Is this helpful?

9. h

   helen

   Ottawa1 review

   4.0

   Dined on February 27, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We really enjoyed our food. We were in a booth, very pleasant.
   

   Lone Star Texas Grill - StittsvilleResponded on February 28, 2025

   Dear Helen, we're happy that you enjoyed your experience and look forward to welcoming you again soon!
   

   Is this helpful?

10. A

    Andrea

    Ottawa1 review

    5.0

    Dined on February 11, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Making a reservation was very easy and loved getting the reminder email
    

    Lone Star Texas Grill - StittsvilleResponded on February 20, 2025

    Thanks Andrea, we hope to see you again soon.
    

    Is this helpful?