Lockwood Restaurant and Bar
Please call 312-917-3404 if you would like to make a Tea Reservation. Reservations must be received 24 hours in advance when trying to schedule a tea for the next day.
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Sun 5:00PM - 6:00PM 8:00PM - 10:00PM
Mon - Thu 11:00AM - 11:45AM 12:00PM - 12:00PM 5:00PM - 6:00PM 8:00PM - 10:00PM
Fri 8:00PM - 10:00PM
Sat 5:00PM - 6:00PM 8:00PM - 10:00PM
Our server was not good at all. She did not seem to know anything on the menu and one of the first things she told us was “Don’t get the soup. I would not recommend it. I looked at it and it did not look good”. After each person in our party ordered, she had to make a production of putting on her reading glasses and look at the menu to see what we were talking about.
The food is not very good but a quiet place for discussing business.
I would recommend Lockwood for a convenient place to eat if one was staying at the Palmer House Hotel. It was somewhat less than what I expected of the primary restaurant at a hotel with the history of the Palmer House. I chose to make a reservation with Lockwood because we were staying at the hotel, I had laid over at the Palmer House in the past as an airline crew member, and it would be convenient for dinner after viewing a matinee performance of Hamilton. Again, for the primary restaurant at a historic hotel, the menu was limited, the service was OK, the decor was less than I expected/hoped. We were able to get a bottle of our favorite chardonnay. Overall, an adequate but not great experience
I had turkey chili, which the waiter recommended. It consisted of ground turkey in a watery base--no beans or thick rich sauce.
Service personnel and food were excellent.
I found a menu online for the Lockwood that looked good for Sunday brunch. When we got there, I found out that there was no brunch. I was disappointed that we had to settle for some so-so appetizers.
The Lockwood is off the lobby of the Palmer House Hotel in Chicago. It is not enclosed so picks up all the noise from the bar in the lobby. On a Friday evening it was pretty loud.
The food was mediocre. We both ordered the bolognese. A small piece of short rib (maybe an once) sat on top of the spaghetti which had very little sauce. Food was warm but not hot.
Water did not refill water glasses after the first pour. All interactions were about selling us something more ( more booze, bottles water, etc) We will not return
Dinner before play
An easy to get to location in the loop and serves as a nice backdrop for business lunches. Always have a reservation but the place is never too full. Food is good and has a good variety on the menu. Service is a little slow, but it also was a midday lunch service so likely not as many staff on duty. Overall good value, quieter location to be able to converse, would recommend and return.
Although the food was fine (nothing great), the service was horrible. The waiter was difficult to understand and even when we asked him to repeat himself, he did not slow down or speak more clearly. We asked if a dish had mayonnaise and he told us no, but upon delivery, it was loaded with mayonnaise. He barely refilled our glasses and was extremely inattentive, which was ridiculous as the only other diners were sitting in the tables around us. When a manager came by to ask how our experience was, I stated that the food was fine but that we have had some issues with the service. He replied "ok" and continued walking. Would not return or recommend this location.
Amazing high tea service.
Went before theater for lunch. Service, unfortunately, was slow. The flatbread was OK - have had much better. Had the veggie salad and chopped salad w/shrimp (very small shrimp). Nothing memorable, unfortunately - with all the great places in the city.
All of what we ordered was very good. But, not necessarily described correctly on menu. Fried smelts were delicious but were described as fish sticks. It took time to understand that they were wonderful fried smelts since the waiter was not clear on the difference. French fries vs. pommes frites - there is a difference. We ordered pommes frites and got French fries. Both were on the menu but the waiter insisted he had given us pommes frites when in fact we received French fries.
However all was good. The Fish was excellent, especially the trout.
We came for dinner after the theater and were very pleasantly surprised. The ambiance is great and the service was perfect. Appreciate that the menu had a variety of options and prices. The Bolognese was delicious! It was the perfect ending to our day.
Great food and service!
We ate here before Symphony last week. The location is good, the food was pretty good and the service was excellent. But I don't need to spend over $15 on a manhattan - Hilton - get real!
This was our 2nd time to the restaurant. The food was very good and perfect for theather. However, I was there with my sister, who I had just taken to see Hamilton for her 50th birthday and we were having a special dinner to celebrate. I told the hostess and also reminded her that it was a big birthday and they didn't even acknowledge the event. You don't turn 50 every day and this definitely put a crimp on her birthday celebration. DONT GO THERE FOR A SPECIAL EVENT!
Waiter disappeared when it was time to order. Did not tell us they validated parking for a discount.
Great food, poor communication
I love this restaurant.
The food is generally very good, however, I had the fish and chips and this dish was not good. No flavor.
Food was good. But the service was very slow. We had a reservation, showed up at the time of the reservation, and had to wait at least 10 minutes for a table. The restaurant was not full either and the staff was in no hurry to get our table ready. To me, someone who travels quite often, this was unacceptable for an establishment that is part of a historical hotel in downtown Chicago. I would stay at the hotel again, but not go to this restaurant again.
Scallops were awesome! And they were able to get us in and out in time for Hamilton!
Nice restaurant. Quality room. Professional wait staff. Good menu. Excellent food.
The ambience and quality of food of this restaurant were superb. I had the filet with Yukon potatoes and the steak would practically melt in your mouth. Great food. Great service. I highly recommend it!
Wonderful service and delicious food! Will definitely be back!
Food and atmosphere were great, the staff was pleasent. My only negative comment would be it took a very long time for our food nearly 45 minutes and when it was time to pay it took very long as well. Possibly caught the waiter during a break but either way from end of desert to pay the check was nearly 25 minutes makin our dining time close to two hours which for me is a bit long. They were not busy I saw only 4 tables occupied.
We love the lockwood and palmer vacations!
OK for a quick pre-theater bite. The lobster salad in the lobster roll was good. Fish and chips was good. Wine was expensive. Overall okay.
So dissapointing. First, we reserved our table thru OpenTable (which went smoothly), because that was the link provided from the restaurant's website for afternoon tea. However, when we checked in, we were told that we "needed to call" for tea service -- online reservations were only for lunch. I think that would be fine, had it said that anywhere on the site (which I checked afterwards) and had the hostess not been so rude in delivering the message. She offered to "find us a spot" in the restaurant which was mostly empty and at a table which didn't even have a view of the tree.
We were able to order tea service -- which was $55 and consisted of soggy sandwiches, boring pastries but some nice scones.
The only bright spot was our server (whose name I wish I remembered) who was prompt and gracious.
Such a disappointment for the holidays.
Basic hotel food
Not the place I would recommend for Afternoon Tea in Chicago. A waste of money.
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Have been here numerous times in past. Very convenient and good value. However, on this most recent visit I found the hostess to be less than pleasant; in fact rude.
Very disappointing. I ordered the scallops, cost $26. The dish consisted of three scallops, 3-4 tiny baby carrots (about 1 1/2 inches) on top of a thimble full of greens. My husband had breaded fish and fries, no vegetable, it was fine. We will not be recommending or returning to this restaurant.
My favorite high tea in Chicago is the Lobby at the Peninsula Hotel in the spring and the Palm Court at the Drake Hotel in the Winter. This is mainly due to the ambiance. I think the Lockwood has better finger sandwiches than the Lobby or the Palm Court but it lacks the ambiance of the other two.
Experience wonderful for our family of 8. We were there over Thanksgiving and the holidays at the Palmer House and Lockwood totally awesome!
This restaurant is located in the lobby of the Palmer House Hotel. With its painted ceiling and gothic renaissance old world charm the ambiance is over the top. The food is good, the service great and overall a great dining experience. If you are in Chicago definitely put this place on your list to have a great meal. Found the cost incredibly low for the quality.
Absolutely awful Thanksgiving dinner experience. Our table was so dirty that I asked us to be moved. The second table had glasses with lipstick still on them. The third table was next to the kitchen so it was loud and busy. The waiter was non existent for the majority of our meal. The food was undercooked and had to be sent back. Not worth the $175 for our family of four.
Waiter was terrible, ignored us the whole dinner and left a bad thanksgiving memory ; frustrating when the meal was decent and the table next to us (different waiter) had water refills and was offered the wine list.
Saw the family next to us have the same issue, absolute shame to ruin a thanksgiving dinner.
We went on the busiest day possible. So many diners without a plan or reservation, yet they took it in their stride. We had a reservation for early dinner and were seated right on time. Our waiter was a bit overwhelmed but the food was terrific. We love the Palmer House where the Lockwood is in the historic lobby. We had a great time.
We ate at the Lockwood for Thanksgiving dinner. The food was really good, however our server was spread way too thin. I get the menu being ala cart and most people ordered the Thanksgiving meal, however, we were pretty ignored the entire evening.
We had to ask for rolls and they came after we finished our meals, drinks went empty multiple times. We sat unattended for the evening. Our server was too busy to service the many tables he had.