Lockwood Restaurant and Bar
Please call 312-917-3404 if you would like to make a Tea Reservation. Reservations must be received 24 hours in advance when trying to schedule a tea for the next day.
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Sun 5:00PM - 6:00PM 8:00PM - 10:00PM
Mon - Thu 11:00AM - 11:45AM 12:00PM - 12:00PM 5:00PM - 6:00PM 8:00PM - 10:00PM
Fri 8:00PM - 10:00PM
Sat 5:00PM - 6:00PM 8:00PM - 10:00PM
Wonderful restaurant in The Palmer House. Food was delicious! A few of us had the Fish & Chip $15 special (Fri only). So good.. batter was perfect & fried golden & light.
Salads were delicious also. Our waiter was wonderful.. so on top of things! But be prepared for a long meal.. we were there for about 2 1/2 hours, start to finish! We all enjoyed catching up & didn’t have anywhere to go so it was not a problem.
The server was an amazing person that made the evening feel super special for me and my friend.
We actually had High Tea at 2:00 pm, so it's not really a review of the restaurant. We did not sit in the restaurant. We sat in the lobby. It was lovely. The Palmer House is very ornate, and the ceiling is stunning! The service was OUTSTANDING, and the Tea was great. George, our waiter was very attentive and accommodating. It was a special splurge for a birthday, and he and an associate DID sing to my friend, and brought her a special birthday brownie. Expensive, but worth it, for a special occasion. The atmosphere was beautiful, and we will go back, and have a regular lunch the next time, to sit in the restaurant. My only constructive criticism is that the low seating (cushy chairs) and very low table look nice, but were awkward for eating. Eating at a table in the restaurant, or in a booth, would have been preferable.
We went after seeing Hamilton. We had made reservations in advance. We should have noticed that the restaurant was practically empty. That should have been a clue.
The service was good. The food was mediocre. With all the restaurants in Chicago, there are much better places to dine.
Food was amazing, but service was horrible.
Lovely, leisurely lunch before a matinee at the theater. Just the right sized portions and not pricy.
The entrees were tasty and the service was excellent. Do not order the carrot cake for dessert - it is a slab of cake and it is not very good. We left about 2/3 of it on the plate (2 of us were sharing it). The atmosphere is cozy and it is easy to converse even as the restaurant got to be rather full. This is a good standard to have in your back pocket -- nothing super special, but reliably good food and atmosphere before going to the Symphony or other Michigan Avenue activities.
Cold food, over pricing hotel ambiance
We reserved at 5:45 pm to make the symphony afterward. The lobby bar and dining area were very busy with Mets fans, a birthday party near us, etc. Very upbeat atmosphere. Our server was special:
prompt, gracious, helpful. Scallops and burger were very good, generous spinach side and my Manhattan were outstanding. Definitely recommend.
The food was good, but apparently there was only one server handling all the tables at lunch. The mistake we made was saying we needed a few minutes to look at the menu. We didn't see the server again for 20 minutes.
Food was very good, enjoyed the atmosphere of the Palmer House lobby.
Visiting friends & family, turned into lunch for 3. Lobster rolls were
Very disappointing—flavorless except for Not very fresh lobster. The one person who had chicken said it was good. Service was friendly and professional. Our friend in a wheelchair was accommodated smoothly. But in terms of pricing & food—the service & ambience had a lot to compensate for.
The service was wonderful. We were served quickly as soon as we sat down and we received our order with in 10 minutes of ordering it.
We had a lovely table where it was quiet enough to enjoy conversation. The service was very good and the menu had a good variety. I highly recommend the smoked whitefish appetizer and the chopped salad and the carrot cake
I was hosting out of town company for dinner. They were in Chicago to see Hamilton. They raved about the beauty of the hotel, the excellent food and the Palmer experience in general. Thank you for helping to make our dinner experience one of a kind. I could have chosen any restaurant for their pre-theater dinner but I chose the Lockwood. I hope that tells you how much I love the Palmer and Lockwood restaurant.
Patricia G. Vanderkrabben
South Holland, Illinois
We had filet, gnocchi and lobster roll and all were very good. Service was friendly and attentive.
An excellent hotel restaurant. It was my first night in Chicago after five-hour flights, and wanted convenince, even if less that what I like when travelling. Greeting and seating were friendly and prompt. (We had a reservation.) The restaurant was well appointed and not "worn." Persons dining in jeans were not intimidated.
The noise level was energetic (convention,) but not overwhelming. Excellent wait service, unhurried and professional. Noise level moderate to energetic. Wine list moderate, but several good by-the-glass choices.
The food was moderately priced, and very well prepared. I had trout, which was splayed, roasted, and served with an excellent and piquant sauce, and a side of a rich vegetable combo in a ramekin.
(We tried a pre-meal cocktail in the bar, outside the restaurant, finally got one, but waiters were overwhelmed by a large crowd, and forgetful.)
It's very convenient for those in the hotel already, maybe a little short in comparison to the big guns in Chicago, but only a little. I was pleased. I would rate Lockwood on the plus side of Very Good, and is, by Chicago standards very affordable.
The Palmer House is a fabulous place, but the Lockwood was a disappointment. After being seated, it took a noticeable amount of time for anyone to acknowledge our existence. When our order was taken, I happened to order their gnocchi dish. Server came back...no "Indiana" shrimp. Said he could offer chicken or salmon. I asked for the salmon. Came back again...no salmon. (This IS a restaurant - correct?) Offered scallops. I took the offer as the waiter seemed sure that the kitchen could accommodate that. When my order arrived, there was no baby kale (as advertised) just spinach that had very tough stems still attached (I moved it all to the side). There was no prosciutto to be found. It was late enough that I wasn't going to send it back. Our server never came back to ask how the food was - I probably would have told him.
Over-priced and lack of attention will keep me away from the Lockwood the next time I visit the Palmer House.
The persons who seated us were professional. Service was not top notch.
Beautiful hotel. Good attentive & helpful waiter. Nice menu selections. Food was meh. Dinner rolls were in the warmer too long and brick hard. Table ordered fish and chips which were OK and entree salad with blackened tofu which was neither blackened or even warm.
Our server was not good at all. She did not seem to know anything on the menu and one of the first things she told us was “Don’t get the soup. I would not recommend it. I looked at it and it did not look good”. After each person in our party ordered, she had to make a production of putting on her reading glasses and look at the menu to see what we were talking about.
The food is not very good but a quiet place for discussing business.
I would recommend Lockwood for a convenient place to eat if one was staying at the Palmer House Hotel. It was somewhat less than what I expected of the primary restaurant at a hotel with the history of the Palmer House. I chose to make a reservation with Lockwood because we were staying at the hotel, I had laid over at the Palmer House in the past as an airline crew member, and it would be convenient for dinner after viewing a matinee performance of Hamilton. Again, for the primary restaurant at a historic hotel, the menu was limited, the service was OK, the decor was less than I expected/hoped. We were able to get a bottle of our favorite chardonnay. Overall, an adequate but not great experience
I had turkey chili, which the waiter recommended. It consisted of ground turkey in a watery base--no beans or thick rich sauce.
Service personnel and food were excellent.
I found a menu online for the Lockwood that looked good for Sunday brunch. When we got there, I found out that there was no brunch. I was disappointed that we had to settle for some so-so appetizers.
The Lockwood is off the lobby of the Palmer House Hotel in Chicago. It is not enclosed so picks up all the noise from the bar in the lobby. On a Friday evening it was pretty loud.
The food was mediocre. We both ordered the bolognese. A small piece of short rib (maybe an once) sat on top of the spaghetti which had very little sauce. Food was warm but not hot.
Water did not refill water glasses after the first pour. All interactions were about selling us something more ( more booze, bottles water, etc) We will not return
Dinner before play
An easy to get to location in the loop and serves as a nice backdrop for business lunches. Always have a reservation but the place is never too full. Food is good and has a good variety on the menu. Service is a little slow, but it also was a midday lunch service so likely not as many staff on duty. Overall good value, quieter location to be able to converse, would recommend and return.
Although the food was fine (nothing great), the service was horrible. The waiter was difficult to understand and even when we asked him to repeat himself, he did not slow down or speak more clearly. We asked if a dish had mayonnaise and he told us no, but upon delivery, it was loaded with mayonnaise. He barely refilled our glasses and was extremely inattentive, which was ridiculous as the only other diners were sitting in the tables around us. When a manager came by to ask how our experience was, I stated that the food was fine but that we have had some issues with the service. He replied "ok" and continued walking. Would not return or recommend this location.
Amazing high tea service.
Went before theater for lunch. Service, unfortunately, was slow. The flatbread was OK - have had much better. Had the veggie salad and chopped salad w/shrimp (very small shrimp). Nothing memorable, unfortunately - with all the great places in the city.
All of what we ordered was very good. But, not necessarily described correctly on menu. Fried smelts were delicious but were described as fish sticks. It took time to understand that they were wonderful fried smelts since the waiter was not clear on the difference. French fries vs. pommes frites - there is a difference. We ordered pommes frites and got French fries. Both were on the menu but the waiter insisted he had given us pommes frites when in fact we received French fries.
However all was good. The Fish was excellent, especially the trout.
We came for dinner after the theater and were very pleasantly surprised. The ambiance is great and the service was perfect. Appreciate that the menu had a variety of options and prices. The Bolognese was delicious! It was the perfect ending to our day.
Great food and service!
We ate here before Symphony last week. The location is good, the food was pretty good and the service was excellent. But I don't need to spend over $15 on a manhattan - Hilton - get real!
This was our 2nd time to the restaurant. The food was very good and perfect for theather. However, I was there with my sister, who I had just taken to see Hamilton for her 50th birthday and we were having a special dinner to celebrate. I told the hostess and also reminded her that it was a big birthday and they didn't even acknowledge the event. You don't turn 50 every day and this definitely put a crimp on her birthday celebration. DONT GO THERE FOR A SPECIAL EVENT!
Waiter disappeared when it was time to order. Did not tell us they validated parking for a discount.
Great food, poor communication
I love this restaurant.
The food is generally very good, however, I had the fish and chips and this dish was not good. No flavor.