Lockwood Restaurant and Bar

3.8
1388 reviews
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$31 to $50
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American
Lockwood Restaurant & Bar utilizes a fresh market menu philosophy based on blending homegrown flavor, unique touches, garden-fresh ingredients, and fond memories into incredibly flavorful fare. Their rotating, seasonally fresh menus plate high taste quality from scratch with the help of local farmers and an in-house rooftop garden + apiary, are rounded out with perfectly prepared trademark cocktails.
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Private dining
Dining Style
Casual Elegant
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Cuisines
American, Dessert, Afternoon Tea
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Hours of operation
Breakfast: 6:30am - 11 am; Lunch: 11 am - 2 pm; Afternoon Tea: 2 pm - 4 pm; Open seating in the Lobby for dinner service. Lobby Bar opens daily at 11am.
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Phone number
(312) 917-3404
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Payment options
AMEX, Diners Club, Discover, MasterCard, Visa
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Dress code
Casual Dress
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Executive chef
Chef Jason Schroeder
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Catering
Private Dining and Party options are available - please contact Catering at 312.422.1325 or palmerhousecatering@hilton.com.
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Neighborhood
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Cross street
Between State & Wabash
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Parking details
Three hour Self Park is available for $6 at 55 East Monroe with validation. Valet parking available at 17 East Monroe, self parking available at 55 East Monroe.
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Public transit
Lockwood Restaurant and Bar is located steps from the Monroe (Red Line) stop, as well as the Green, Orange, Brown and Purple stop on Wabash - Adams stop.
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Entertainment
Live Music every Thursday & Friday, in the Lobby.
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Special events & promotions
Afternoon Tea is offered daily from 2 pm to 4 pm allowing you the opportunity to enjoy a classic teatime in the famed lobby of the Palmer House Hilton. Reservations are required 24 hours in advance.
Additional
Banquet, Bar Dining, Bar/Lounge, Beer, Counter Seating, Full Bar, Gluten-free Menu, High Tea, Late Night, Non-Smoking, Private Room, Wheelchair Access, Wine
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Specials

Christmas Eve Special Menus & Offers

Sparkling Chritmas Fa La La La La Features from 5:00pm – 10:00pm | $45 per person
In addition to our evening dining selections, our culinary creatives have crafted a jolly dish full of holiday flavors.

Monday, December 24, 2018

Christmas Day Special Menus & Offers

Sparkling Chritmas Fa La La La La Features from 5:00pm – 10:00pm | $45 per person
In addition to our evening dining selections, our culinary creatives have crafted a jolly dish full of holiday flavors.

Tuesday, December 25, 2018

New Year's Eve Special Menus & Offers

To celebrate 2018, enjoy a delectable three course, surf and turf menu. Seating begins at 5:00pm through 10:00pm for $150 per person. Menu highlights include acorn squash empanadas, dry aged bone in ribeye, prawns, bone marrow butter salt crusted fingerling potatoes & chocolate cappuccino tart.

Monday, December 31, 2018

Instantly increase your points with dining rewards

See availability for bonus point tables

Sun 5:00PM - 6:00PM 8:00PM - 10:00PM
Mon - Thu 11:00AM - 11:45AM 12:00PM - 12:00PM 5:00PM - 6:00PM 8:00PM - 10:00PM
Fri 8:00PM - 10:00PM
Sat 5:00PM - 6:00PM 8:00PM - 10:00PM

What 1388 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.7
food
3.8
service
3.9
ambience
3.4
value
Noise · Quiet
77% of people would recommend it to a friend
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JP
Chicago
1 review
Dined 5 days ago
Overall 5food 3service 5ambience 5

classic classic classic classic classic classic classic classic classic classic classic classic

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DC
Birmingham
3 reviews
Dined 7 days ago
Overall 1food 1service 4ambience 2

Very disappointing. I ordered the scallops, cost $26. The dish consisted of three scallops, 3-4 tiny baby carrots (about 1 1/2 inches) on top of a thimble full of greens. My husband had breaded fish and fries, no vegetable, it was fine. We will not be recommending or returning to this restaurant.

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JB
Chicago
3 reviews
Dined on December 1, 2018
Overall 4food 4service 5ambience 2

My favorite high tea in Chicago is the Lobby at the Peninsula Hotel in the spring and the Palm Court at the Drake Hotel in the Winter. This is mainly due to the ambiance. I think the Lockwood has better finger sandwiches than the Lobby or the Palm Court but it lacks the ambiance of the other two.

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FH
1 review
Dined on November 23, 2018
Overall 5food 5service 5ambience 5

Experience wonderful for our family of 8. We were there over Thanksgiving and the holidays at the Palmer House and Lockwood totally awesome!

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RC
New York Area
12 reviews
Dined on November 23, 2018
Overall 4food 3service 4ambience 5

This restaurant is located in the lobby of the Palmer House Hotel. With its painted ceiling and gothic renaissance old world charm the ambiance is over the top. The food is good, the service great and overall a great dining experience. If you are in Chicago definitely put this place on your list to have a great meal. Found the cost incredibly low for the quality.

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O
St. Louis
1 review
Dined on November 22, 2018
Overall 1food 1service 1ambience 1

Absolutely awful Thanksgiving dinner experience. Our table was so dirty that I asked us to be moved. The second table had glasses with lipstick still on them. The third table was next to the kitchen so it was loud and busy. The waiter was non existent for the majority of our meal. The food was undercooked and had to be sent back. Not worth the $175 for our family of four.

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OT
Houston
1 review
Dined on November 22, 2018
Overall 1food 4service 1ambience 4

Waiter was terrible, ignored us the whole dinner and left a bad thanksgiving memory ; frustrating when the meal was decent and the table next to us (different waiter) had water refills and was offered the wine list.

Saw the family next to us have the same issue, absolute shame to ruin a thanksgiving dinner.

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AH
Cleveland
8 reviews
Dined on November 22, 2018
Overall 5food 4service 4ambience 5

We went on the busiest day possible. So many diners without a plan or reservation, yet they took it in their stride. We had a reservation for early dinner and were seated right on time. Our waiter was a bit overwhelmed but the food was terrific. We love the Palmer House where the Lockwood is in the historic lobby. We had a great time.

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OT
New York Area
1 review
Dined on November 22, 2018
Overall 3food 4service 2ambience 4

We ate at the Lockwood for Thanksgiving dinner. The food was really good, however our server was spread way too thin. I get the menu being ala cart and most people ordered the Thanksgiving meal, however, we were pretty ignored the entire evening.
We had to ask for rolls and they came after we finished our meals, drinks went empty multiple times. We sat unattended for the evening. Our server was too busy to service the many tables he had.

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OT
Chicago
1 review
Dined on November 22, 2018
Overall 1food 2service 3ambience 2

Dined here for Thanksgiving. Overall food quality was poor, very overpriced for quality. Expected to be seated in Empire Room but wasn’t, so ambiance was lacking. The only bright spot was our server was very attentive and champagne was nice. Would never have a holiday meal here again.

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IK
1 review
Dined on November 11, 2018
Overall 5food 5service 5ambience 5

Waitstaff was really great and gave us great service.

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m
Washington DC
6 reviews
Dined on November 11, 2018
Overall 4food 4service 3ambience 3

Great location inside the Palmer House which is a classic hotel with beautiful décor. Had the right time for those wanting breakfast as the buffet was still open and those wanting lunch as there is a one hour overlap at least on Sundays. Fish and Chips were very good as fish was moist and flavorful and fries perfectly cooked with fluffy insides. It's upscale hotel dining, nothing too fancy but better than an average experience.

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L
Indiana
24 reviews
Dined on November 10, 2018
Overall 5food 5service 5ambience 5

Excellent service. Thanks Andrew.

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CB
Chicago
53 reviews
Dined on November 4, 2018
Overall 4food 4service 5ambience 4

Walking distance from the theater, an elegant way to end the evening. Avocado toast and charcuterie was excellent. Steaks were tender. Loved the salad with the honey dressing--made by bees on the rooftop!
20% discount for showing our theater tickets!

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SP
Chicago
17 reviews
Dined on October 28, 2018
Overall 4food 5service 5ambience 5

We were staying at the Palmer House for our anniversary and had our dinner there. Had a very nice anniversary dinner. Pleasant atmosphere and great food. Thank you.

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C
Chicago
2 reviews
Dined on October 24, 2018
Overall 4food 4service 4ambience 5

Nice location in the Palmer House with small quality menu - quiet allowing good conversation

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AS
Chicago
19 reviews
Dined on October 21, 2018
Overall 3food 3service 4ambience 3

Sad. Must have been a wonderful venue when patronized... Weak menu... weak wine list... beautiful setting...

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NF
Chicago
1 review
Dined on September 25, 2018
Overall 1food 1service 2ambience 1

I have been to this restaurant before and had a great experience. Unfortunately we booked this restaurant during a hotel workers strike in Chicago. The only food that they served was a buffet with minimal options and the food had obviously been sitting there for a while. We had theater tickets and did not have time to change restaurants. I guess that it would have been nice to know about the issues before we arrived at our designated reservation time.

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PH
1 review
Dined on September 14, 2018
Overall 4food 3service 4ambience 5

Breakfast during the Hotel Workers' Strike, so take this with a grain of salt. In general, my wife and I found the food to be tasty, but your standard breakfast fare, i.e. no standout items. An omelet bar or Eggs Benedict would have spiced up the choices. Neither the musk nor honeydew melons were sweet, but the watermelon was good.

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RA
Chicago
4 reviews
Dined on August 30, 2018
Overall 3food 2service 3ambience 3

Nothing special

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GS
New York Area
1 review
Dined on August 1, 2018
Overall 5food 5service 5ambience 5

We ate lunch at Lockwood prior to going to see Hamilton. The ambiance was peaceful and the service was wonderful. We all had salads which were delicious. We are from Madison and Milwaukee. It's great to know there is a restaurant in downtown Chicago that we will go to in the future that we can count on for a lovely dining experience.

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A
Chicago
5 reviews
Dined on July 27, 2018
Overall 1food 2service 2ambience 2

Not Kid-friendly
Service was subpar
Customer Service could be better

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M
Chicago
28 reviews
Dined on June 4, 2018
Overall 3food 4service 1ambience 3

Food was great and we were seated almost immediately. My biggest complaint was the service. For lunch, the place was empty on a Monday and we sat without a server for nearly 20 minutes. I finally (in the midst of a business meeting) had to stare down a server passing by to motion over to our table. For the price and for the lack of patrons in the restaurant at that time, service could have been more prompt.

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KS
Kansas City
1 review
Dined on May 24, 2018
Overall 3food 2service 4ambience 4

The afternoon tea sandwiches were very dry as if they had been setting out most of the day. Scones and desserts were good, but overall not worth $45 per person.

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EA
Houston
2 reviews
Dined on April 25, 2018
Overall 2food 2service 3ambience 4

Breakfast buffet not worth $25 charge, not a lot of variety.

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OT
Chicago
1 review
Dined on December 16, 2017
Overall 1food 1service 1ambience 3

Two years in a row we've had lunch at Lockwood a few Saturdays before Christmas. Two years in a row we have spent two hours sitting and waiting for nearly non-existent service. Two years in a row I ask myself; why? Why do I waste my time and money at this over-priced crapshoot?!
NEVER again. I might go to Lockwood/Palmer House to admire the tree, but I will never, ever eat here. And unless you want to spend two hours waiting for a server who you actually have to ask the receptionist about/for every time you need something, I would highly suggest you go ANYWHERE else.
Where to begin? We arrived with our baby (10-month-old) and asked for a highchair. "You want a highchair?" Yeah. That's what we asked for. For our baby. Who needs a highchair.
"Do you have a cocktail menu?" I asked. "Let me see if I can find one," she said. She came back 10 minutes later and said they didn't have any available.
We are at Lockwood Restaurant & BAR and there are no available cocktail menus? She went back to try and find some and eventually managed to secure one. It then took about 20 minutes for us to get our cocktails. We had to flag down a second person for my mom's coffee (which went empty about 20 minutes later and wasn't filled up again until we flagged down ANOTHER person about it.)
It wasn't even that busy! There were tons of open tables! I am so flustered about this.
The food was worth about 1/8 of the price you're paying. My pizza was burnt and dry; the lobster roll had more celery than lobster and the $7 fries are worth approximately $2.
When we were way-past-due to have received our bill, I asked the receptionist for it. We waited another 10 minutes before our waitress came over. Where the heck was this woman?! Absolutely unacceptable.
I get it that the Palmer House is historical and the Christmas tree is magical and the whole experience should be just lovely. But Lockwood is dead wood and I wouldn't spend another dime here - and highly suggest you steer clear of it, too.

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OT
Chicago
1 review
Dined on December 16, 2017
Overall 5food 5service 5ambience 5

It was excellent for our Girls Day at Christmastime. We had a great lunch with excellent service and food. The atmosphere was perfect as it was beautiful, quiet enough to enjoy conversation and we were not rushed at all.

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J
Chicago
4 reviews
Dined on December 9, 2017
Overall 3food 4service 2ambience 2

Went for the afternoon tea. It was Nutcracker themed. Beautiful lobby and very talented harpist. The food was very tasty and good portions that left me full. My guest and I could barely finish the last tier! Limited tea selection but great classics- early grey yum! Unfortunately, the tables are not properly sectioned off from all of the hotel traffic. Guests checking in and out, tour groups meeting, bring in the cold air, taking pictures, practically hovering over your table. It was quite distracting and annoying taking away from the calm experience of tea time. I think that roping off the tea area and management directing guest traffic a little better would easily remedy this issue. Overall still a nice experience. I would recommend and give it a try, especially if you like tea. Try to request a table away from the hustle.

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s
Chicago
1 review
Dined on November 23, 2017
Overall 5food 5service 5ambience 5

My husband and I were there for Thanksgiving day buffet. It was wonderful.

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D
Portland
6 reviews
Dined on November 23, 2017
Overall 5food 5service 5ambience 5

We had the Thanksgiving Day buffet here this year and I’m so glad that we did. We were seated in the fabulous Empire Room for our 11:00am reservation.
We enjoyed very good food + champaign, attentive service, beautiful decor, lovely music (harpist) and convenient location.
It’s not cheap—$80 per person—so bring your appetite. It’s worth it!
I look forward to coming back and having a fancy cocktail at the bar in the gorgeous 2nd floor Palmer House hotel lobby while the holiday decorations are still on display.

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A
Columbus
10 reviews
Dined on November 23, 2017
Overall 4food 4service 3ambience 1

Thanksgiving

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MJ
Atlanta
3 reviews
Dined on November 23, 2017
Overall 5food 5service 5ambience 5

Thanksgiving Buffet 2017. Wow. Knew it would be great but wow. The servers kept the champagne and sparkling grape juice flowing.

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AP
Chicago
10 reviews
Dined on November 23, 2017
Overall 4food 4service 5ambience 5

Glad we decided to celebrate thanksgiving here!

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OT
Atlanta
4 reviews
Dined on November 23, 2017
Overall 4food 3service 4ambience 3

Was there for Thanksgiving prixe fix lunch. Disappointed in hot selections and felt $80 per a bit pricey.

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OT
Kansas City
1 review
Dined on November 23, 2017
Overall 2food 3service 1ambience 2

We came for the Thanksgiving buffet. The service was definitely not up to par. We waited forever to get our drinks refilled, dirty plates removed and our bill. Then they ran our bill wrong so they called us later for our card to run again. I will be keeping an eye on that for sure! The food was just OK. For $80 per person I expected more. Very disappointed

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f
New England
3 reviews
Dined on November 10, 2017
Overall 3food 3service 4ambience 3

Convenient because it's in the Palmer House, but otherwise nothing to write home about.

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OT
Chicago
32 reviews
Dined on October 16, 2017
Overall 4food 4service 5ambience 4

This place is nice and regal. The decor is nice and neutral and the staff is pleasant and very helpful. This place is great for business meetings and lunches. Enjoyed the food. It was well prepared and well presented.

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OT
Vancouver
1 review
Dined on August 27, 2017
Overall 5food 5service 5ambience 5

My sister and I had afternoon tea at the Palmer House . We made reservations and at the time they asked if anyone was allergic to anything. When we arrived they had prepared my sister a separate plate which made it much easier to enjoy ourselves. The tea was excellent, the food very tasty and the service was superior. Our attendant, Christina, was the icing on the cake. She was knowledgeable about the hotel and made our outing very enjoyable.

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OT
Chicago
1 review
Dined on August 16, 2017
Overall 1food 1service 1ambience 4

Unfortunately, the tea service service for which my wife and daughter traveled to the city by train, ended up a being a disappointment. My wife reported that $45.00 per person was wasn't worth the service received nor the quality of food. The waiter was absolutely horrible. No interaction with my daughter who's first time at high tea should have been a special event. She actually cried because her feelings were hurt. She was ignored. No instructions given, no presentation, no interaction as to what having high tea was about...plus, the waiter was ridiculously slow. It was not very busy, so no excuse.
The food...The finger sandwiches had hardly anything on them! Like the restaurant was trying to cut costs on the cream cheese and prosciutto! Crazy.

Try a different spot in the city. I hear the Drake has a nice service

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OT
Chicago
1 review
Dined on August 6, 2017
Overall 5food 5service 5ambience 4

Had a wonderful time celebrating my wife's birthday request for first time ever having afternoon tea time. Everything was the way she imagined it would be and made it even more special for the concert we went to afterwards.

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