After being closed for a long period of time due to Covid and remodeling I believe I was truly disappointed. The menu hadn’t changed at all and I was also disappointed that the pumpkin ravioli was not in the menu. I checked before making the reservation online and it was on the posted menu but not on the menu when we arrived. My Filet was undercooked and after sending it back it came back again undercooked. I did not send it back a second time I just didn’t eat it. I did let the waiter know it still wasn’t cooked correctly but he did not offer any other resolution except to send it back again which wasn’t an option at this point. The meatball appetizer we ordered was lukewarm and so was all the food when it finally arrived after a very long pause between apps and meal. The service for our food arrival was very slow. Needless to say we won’t be back anytime soon.

This is an update made on 1/26/21
I was contacted by the management after this review and was given a sincere apology. It means a lot to me when management responds in a positive manner and in a timely fashion. The review wasn’t done to even prompt a response from management so it was even more appreciated. So I will give Lockeepers another try. After all, during this unprecedented time of Covid I can completely understand why it is so hard to keep things going as well as before. I’m sure I will enjoy my next visit 😊

Was disappointed in the Manhattan clam chowder. Needed more clams and briny seafood flavor.

Normally service is way above average. The new server we had today wasn’t nearly as good

My dinner my good! However, it came out on a dish that looked like a dog bowl! Very disappointed in that area!

Lockkeepers is a neighborhood gem! Great food, ambiance and service!

The service was awesome. Food was great

had the best veal parm of my life! the meatball appetizer was also very moist & flavorful.
lockeepers is my favorite overall restaurant in cleveland,which has a lot of great restaurants.

The food was amazing! We got there a little earlier than our reservation time and had to wait on a table to open up and we were brought complimentary glasses of wine. They treated us so good and we will definitely be returning whenever we are in the Cleveland area.

Very nice experience for me and my wife for a date nite.
From the valet the greater and our sever . , very polite and respectful in these trying times .
A great overall experience.

Excellent service, memorable environment, unique/tasty food.

Excellent! This is our go to place to have an excellent meal with superb service.

excellent choice of restaurants will be back again.

I have always enjoyed LockKeepers long before January 6, 2021 when I was there with a group of friends. The staff is excellent and always friendly and accommodating. The menu is excellent and the food is always fabulous. I think they have the best chef in town! Everyone at my table loved their selection. Thanks to the whole staff for a very special luncheon.

Food and service was outstanding. I really enjoyed their trout special that was on a bed of hummus. Wonderful taste and texture

My favorite place for my favorite meal! Always first class service, and the food is always phenomenal!!!

What a wonderful restaurant. Quality throughout. Our server Lindsey set a whole new standard for personal service. She made our whole group feel like VIPs. This is our new favorite restaurant.

We had a lovey time celebrating our anniversary on Saturday at LockKeepers. We will definitely be back for future dates. Jackie was great.

Very good meal. I had scallops and they were delicious. Service was very good. There salads are delicious and very large. Very nice evening out. I would definitely go again.

Always a treat. During Covid, they're enforcing all social distance and mask rules. Felt safe and comfortable. Food is excellent!

We always have great food and great service here. Its excellent for date night or taking guests out to eat. Great food but doesnt break the bank.

Excellent, cozy atmosphere. Beautiful building restaurant is in, and the food is top notch.

GM Brian always accommodating and food and service were very good

Food was flavorful, despite COVID we didn’t wait long and all precautions were followed by guest and staff
Definitely going back soon

Exceptional meal and service! Thank you Jackie

This is the 3rd or 4th time that I've eaten at Lockkeepers. This experience, like all the others was excellent from start to finish. Everything you are looking for and expect from a high-end restaurant was and is consistently fulfilled.

One of my favorite restaurants! Always excellent food; great staff and nice atmosphere. Been a fan for years, as they have a great track record for excellence! Most highly recommend!

Wonderful atmosphere and service. The food was fantastic and the cheesecake is to die for!!!

Food was excellent and our server was wonderful!

We always have an enjoyable meal with great service at Lockkeepers. First time visit since their remodel and the pandemic and we were not disappointed. No downgrade in service or quality or delicious food.

Great service, melt like butter filet mignon, and festive holiday ambience.

We had been to the Cleveland area about two months ago and had lunch. We decided this place was a gem and when we come back in December we can spend the night and do dinner so we can spend more time at the restaurant and enjoy ourselves. We had a wonderful time, the ambiance was beautiful and and our server James was very attentive.

First time visiting. The place has a comfortable, classy atmosphere. Greeted the moment we walked in by the friendly hostess. Everyone we passed walking in, welcomed us. Server was attentive and friendly. Food was amazing. We will definitely return.

Lockkeepers is one of the best restaurants in the Cleveland area. Amazing food, extensive wine collection and the service cannot be beat.

Always fantastic service and food.
Met my sister there for a holiday lunch
Festive and fun!
Just what we needed during this crazy time
They went out of there way to make sure we enjoyed
Our time there!
Gretchen was a top notch server!

I messaged them prior to making the reservation for our anniversary dinner, because I am vegan and there really was nothing except salad for me on the menu. They informed me their chef could do something for me, so we went. Everyone was informed that I was vegan and that it was our anniversary and were very hospitable. Roasted vegetables were delicious, but not super creative.

I really loved the ambiance and the food was perfect!!

Excellent cuisine, impeccable service, and quite a inviting ambience.

Excellent! The prime rib is outstanding! This restaurant does everything possible to make you happy and pleased with their dinning.

Sat at bar. Nice job with distancing and Covid precautions. We are selective about where we go and they always do it correctly.

It was my birthdate I invited my Sister, Daughter, and a couple friends out to celebrate 72 years of life during a pandemic. I chose Lockkeppers, in the valley. I was greeted by the valet as we exited the limo and the greeter once inside this wonderfully decorated restaurant. The food was exceptional and delicious. We had a Ball.