Lobby Lounge at Shangri-La Hotel, Toronto

4.3
123 Reviews
CAN$51 and over
Canadian
Seating in the Lobby Lounge is currently available on a walk in basis. Register when you arrive at the lobby by seeing our host near the bar area.

The Lobby Lounge is a destination where art and architecture are emphasized. Guests find themselves in the 90-seat Lobby Lounge – an urban living room – where natural light streams through two-story windows highlighting large scale paintings, sculpture and an Italian handcrafted Fazioli piano set amid furniture vignettes in contemporary dove-grey leather sofas and chairs.

For more information, please contact the hotel directly at 647-788-8281.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Contact tracing information collected
What 123 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.3
food
4.4
service
4.3
ambience
3.8
value
Noise · Moderate
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L
Leila
Toronto
4 reviews
Dined on August 22, 2021
Overall3food3service5ambience5

It was a quiet Sunday evening and we enjoyed the ambience. The waitstaff were extremely respectful as well, and responded to all our questions with care. As vegetarians, the limited options disappointed us, but we did enjoy the chickpea fries and Asian-style cauliflower.

J
Jamie
1 review
Dined on August 22, 2021
Overall3food5service4ambience2

The food was delicious and had a very nice presentation. Our server was very friendly. However, I was disappointed with the limited, 1-page menu in the lobby lounge (I was told to scan a barcode to see this menu). When I reserved a table on open table, the same page on the site showed the breakfast and full day menu (which was not offered to me even when I asked). So my friend and I ordered what we could. But then, we saw that some customers in the lobby lounge were able to order the breakfast menu. Despite the excellent food, I was very disappointed with this experience. I’ve been here for afternoon tea a few times in the past with no problems. But this particular visit left me quite disappointed.

RG
vipRheaGill
Toronto
9 reviews
Dined on August 21, 2021
Overall5food4service5ambience3

The lobby was pretty hot so it was a bit uncomfortable near the end but otherwise everything was great. Our server was wonderful

C
Clawalk
1 review
Dined on August 17, 2021
Overall5food5service5ambience5

Most impressive thing was the service. Great food, great patio.

MI
vipMIchelle
Toronto
7 reviews
Dined on August 9, 2021
Overall3food5service4ambience1

It would've been a much better experience if the lobby had air conditioning, it was so hot and my clients and I were sweating.

OT
vipOpenTable Diner
Toronto
5 reviews
Dined on August 6, 2021
Overall5food5service5ambience5

Serving staff were terrific. First class luxury experience.

MG
ManuelaG
Toronto
1 review
Dined on August 6, 2021
Overall2food4service1ambience4

I called the day before to request a table, not a couch. My girlfriend is about to give birth so a couch would make it hard for her to reach her food.
The day of, we showed up a little bit earlier and got sat in the lobby on a couch. I asked the server if we could move but she said there were no tables available. More than 10 minutes passed and finally we were offered water and ordered coffee. It took the server again a long time to take our order only after I flagged down the host. 30 min after being sat we had not ordered. I was embarrassed to have raved about this place to be left forgotten in a corner. I brought my mother in law here for her wedding anniversary, my mom and sisters for Christmas brunch and I’ve never been so let down as I was yesterday. I was not given ketchup and salt and pepper for my breakfast, I had half my Benny breakfast and was so unimpressed at the service that was no longer hungry. I had to ask twice for my bill. When I called I specifically requested the bill to be given to me. This was not the case. I am very disappointed and will not be returning to this establishment.
Pancakes were good though.

OT
vipOpenTable Diner
Toronto
14 reviews
Dined on August 1, 2021
Overall5food5service5ambience5

Love the vibe here. I can’t stress this enough if you go there I hope you’re lucky enough to have Angela as your server. She honestly is exceptional when it comes to customer experience.

O
Olgy
Toronto
18 reviews
Dined on July 24, 2021
Overall4food5service4ambience5

Live music last night was excellent. Too bad it ended at 1030p. Great ambience. Place was hot though. That was the only issue really. We will be back for sure.

OT
vipOpenTable Diner
Toronto
14 reviews
Dined on July 23, 2021
Overall5food5service5ambience5

If you plan on going here ask for Angela to be your server. She is honestly the best and enhances the customer experience. My friends and I go here regularly and the only person we want serving us is Angela. The two times we’ve had other servers it was a terrible service. She is the only reason we go back.

OT
vipOpenTable Diner
Toronto
14 reviews
Dined on July 9, 2021
Overall5food5service5ambience5

Love love love this place. Customer service is always amazing. Love their espresso martinis and the desserts never disappoint

LT
vipLauraT
Toronto
7 reviews
Dined on July 7, 2021
Overall5food5service5ambience5

We had a great night
Service was excellent
Food was so good
Cocktails were delicious
Thank you

SK
vipSueK
Toronto
8 reviews
Dined on July 7, 2021
Overall5food5service5ambience5

Great ambience. Cocktails and food were delicious

MC
vipMaCi
Vancouver
16 reviews
Dined on July 7, 2021
Overall5food5service5ambience4

We had an outdoor lunch. Very good food, along with an excellent service. Thank you.

D
Dayna
1 review
Dined on July 6, 2021
Overall5food5service5ambience3

Food and service was awesome. Felt a little cramped on the upper deck of patio. Narrow walkway and a little close to other guests.

D
Donna
Toronto
3 reviews
Dined on July 6, 2021
Overall5food5service5ambience5

It was my first time there and will definitely be going back. There is nothing bad I can say about it.

OT
OpenTable Diner
Toronto
8 reviews
Dined on July 4, 2021
Overall2food4service1ambience5

Was BEAUTIFUL loved their patio space and they utilized it wonderfully. The service although made the experience less appealing. Although our server was wonderful it seemed as if she was covering the entire patio which was kind of hard to find her and communicate anything. The drinks tasted great, and the little food we got was decent as well. I must say the creme brulee was great and the fresh fruit made it even better. I’ll be returning if the service aspect improves

S
Sunny
1 review
Dined on July 3, 2021
Overall1food3service4ambience1

We were seated at the tables that were set up on the sidewalk - completely cut off from the rest of the patio. These tables felt like they were an after thought - set up in an effort to be able to seat more people, however it made for a very boring and sour experience. We did not get to experience any of the ambiance or music or high end experience of the actual restaurant and it felt like we were just sitting next to a busy sidewalk and street that could have been anywhere. The reason Shangri-La can charge the prices they charge is because of the high end experience they are supposed to offer. We unfortunately felt ripped off and shoved off to a corner. When you charge your customers 25- 40 $$ per cocktail- you better be providing them with the same experience everyone is getting, otherwise it is just an outrageously priced drink.

PF
PaulFan
1 review
Dined on July 3, 2021
Overall4food4service4ambience4

Our dinner date here was great! Chris our server was fantastic and even surprised us with an anniversary desert on the house. The food was tasty and service was prompt. The chef even came by and asked us if we needed anything else. Great experience from the beginning with the warm greetings to the end with smiles.

K
vipKulz
Toronto
7 reviews
Dined on July 3, 2021
Overall5food5service5ambience5

Wonderful food and great service as always. Attention to details are great!

K
vipKulz
Toronto
7 reviews
Dined on July 2, 2021
Overall5food5service5ambience5

Beyond impressive! Everyone loved the food and drinks!

CK
ChristinaK
Toronto
1 review
Dined on July 1, 2021
Overall1food2service1ambience1

Terrible Service -tacky outdoor decorations
Only redeeming quality is that the drinks are a good size

OT
OpenTable Diner
Toronto
1 review
Dined on July 1, 2021
Overall1food1service1ambience1

We reserved a table and they told us they didn’t have any tables available. We didn’t end up going. Very disappointed.

K
vipKulz
Toronto
7 reviews
Dined on July 1, 2021
Overall5food5service5ambience5

Amazing service again! Greatly appreciate your attention to detail!

C
Calliecat
Toronto
7 reviews
Dined on June 30, 2021
Overall4food3service4ambience5

We had a very nice meal with wine, the outdoor setup was very pretty and elegant. The prices are on the high side, but the atmosphere is worth it. A great place for a special evening.

OT
vipOpenTable Diner
Los Angeles
4 reviews
Dined on June 30, 2021
Overall1food1service1ambience3

This was really disappointing experience from terrible service (the waiter didn’t come to our table for 20 min, brought the wrong wine twice, rushed us out and brought us the wrong bill) to sub par food. The Shangri-la is one of my favourite spots, but I can’t see myself going back anytime soon. BTW I don’t write reviews but this was noteworthy worst dining experience in the past five years!!

MG
MichaelG
1 review
Dined on June 29, 2021
Overall3food4service2ambience2

great food but pretty slow and unattentive service. not really worth it.

OT
OpenTable Diner
Toronto
2 reviews
Dined on June 29, 2021
Overall5food4service5ambience4

The service was superb. Our waiter Alfie was very helpful and attentive. Although we had to sit at the end of their patio which I thought would give us slow service, nope! Alfie was always just around the corner. Our rib eye wasn’t made right but Alfie took care of that. They really care about customer service here and it shows.

A
Amandad
New York Area
2 reviews
Dined on June 27, 2021
Overall5food5service5ambience5

Came here on a Sunday. It's on street level so it was very breezy. Service was impeccable as to be expected from the Shangri-La staff. Food was fresh and delicious. Hotel was quiet otherwise during the closures so felt very intimate. Would go again for brunch.

OT
OpenTable Diner
Montreal
1 review
Dined on June 26, 2021
Overall5food5service5ambience5

Great time good food quick service

OT
vipOpenTable Diner
Toronto
3 reviews
Dined on June 26, 2021
Overall5food5service5ambience5

Paulina made a special effort to ensure I was able to secure a table in the covered section of their restaurant so the birthday party scheduled could still happen. Upon arrival every server made an effort to wish my guest a happy birthday and the service was amazing! Definitely recommend and will return.

AC
ArshadC
Toronto
6 reviews
Dined on June 26, 2021
Overall5food5service5ambience5

Nice quaint place!

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OT
OpenTable Diner
Toronto
3 reviews
Dined on June 26, 2021
Overall5food5service5ambience5

Went on a rainy afternoon for brunch and drinks. Cocktails, though expensive, are very impressive and creative. The food was well portioned for the pricing as well and service was phenomenal. We can’t wait to come back!

OT
OpenTable Diner
Vancouver
2 reviews
Dined on June 26, 2021
Overall5food5service5ambience3

Meeting a special friend … after COVID lockdown for so long :-)

L
Lastminute
Toronto
3 reviews
Dined on June 24, 2021
Overall5food5service5ambience5

Great Service and Food.

OT
vipOpenTable Diner
Los Angeles
4 reviews
Dined on June 24, 2021
Overall3food4service3ambience4

Very slow service. We had to get up and grab a server twice.

MF
vipMarieF
Toronto
1 review
Dined on June 24, 2021
Overall5food5service5ambience4

Lovely patio, attentive service, and great food. Glad they're back!

S
vipShebawong
Toronto
4 reviews
Dined on June 22, 2021
Overall5food5service5ambience5

Had a great time on the outside patio area. Really enjoyed the Fogo Island shrimp and the wine selection. Only thing I wished they had was port.

K
vipKulz
Toronto
7 reviews
Dined on June 22, 2021
Overall5food5service5ambience5

Excellent service as always! Great patio and friendly service!

OT
vipOpenTable Diner
Toronto
1 review
Dined on June 22, 2021
Overall4food3service4ambience4

Set up is good
Staff is great
Food is always not so good

FAQs

Lobby Lounge at Shangri-La Hotel, Toronto is rated 4.3 stars by 123 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Lobby Lounge at Shangri-La Hotel, Toronto