Live music last night was excellent. Too bad it ended at 1030p. Great ambience. Place was hot though. That was the only issue really. We will be back for sure.

Love love love this place. Customer service is always amazing. Love their espresso martinis and the desserts never disappoint

We had a great night
Service was excellent
Food was so good
Cocktails were delicious
Thank you

Great ambience. Cocktails and food were delicious

We had an outdoor lunch. Very good food, along with an excellent service. Thank you.

Food and service was awesome. Felt a little cramped on the upper deck of patio. Narrow walkway and a little close to other guests.

It was my first time there and will definitely be going back. There is nothing bad I can say about it.

Was BEAUTIFUL loved their patio space and they utilized it wonderfully. The service although made the experience less appealing. Although our server was wonderful it seemed as if she was covering the entire patio which was kind of hard to find her and communicate anything. The drinks tasted great, and the little food we got was decent as well. I must say the creme brulee was great and the fresh fruit made it even better. I’ll be returning if the service aspect improves

We were seated at the tables that were set up on the sidewalk - completely cut off from the rest of the patio. These tables felt like they were an after thought - set up in an effort to be able to seat more people, however it made for a very boring and sour experience. We did not get to experience any of the ambiance or music or high end experience of the actual restaurant and it felt like we were just sitting next to a busy sidewalk and street that could have been anywhere. The reason Shangri-La can charge the prices they charge is because of the high end experience they are supposed to offer. We unfortunately felt ripped off and shoved off to a corner. When you charge your customers 25- 40 $$ per cocktail- you better be providing them with the same experience everyone is getting, otherwise it is just an outrageously priced drink.

Our dinner date here was great! Chris our server was fantastic and even surprised us with an anniversary desert on the house. The food was tasty and service was prompt. The chef even came by and asked us if we needed anything else. Great experience from the beginning with the warm greetings to the end with smiles.

Wonderful food and great service as always. Attention to details are great!

Beyond impressive! Everyone loved the food and drinks!

Terrible Service -tacky outdoor decorations
Only redeeming quality is that the drinks are a good size

We reserved a table and they told us they didn’t have any tables available. We didn’t end up going. Very disappointed.

Amazing service again! Greatly appreciate your attention to detail!

We had a very nice meal with wine, the outdoor setup was very pretty and elegant. The prices are on the high side, but the atmosphere is worth it. A great place for a special evening.

This was really disappointing experience from terrible service (the waiter didn’t come to our table for 20 min, brought the wrong wine twice, rushed us out and brought us the wrong bill) to sub par food. The Shangri-la is one of my favourite spots, but I can’t see myself going back anytime soon. BTW I don’t write reviews but this was noteworthy worst dining experience in the past five years!!

great food but pretty slow and unattentive service. not really worth it.

The service was superb. Our waiter Alfie was very helpful and attentive. Although we had to sit at the end of their patio which I thought would give us slow service, nope! Alfie was always just around the corner. Our rib eye wasn’t made right but Alfie took care of that. They really care about customer service here and it shows.

Came here on a Sunday. It's on street level so it was very breezy. Service was impeccable as to be expected from the Shangri-La staff. Food was fresh and delicious. Hotel was quiet otherwise during the closures so felt very intimate. Would go again for brunch.

Great time good food quick service

Paulina made a special effort to ensure I was able to secure a table in the covered section of their restaurant so the birthday party scheduled could still happen. Upon arrival every server made an effort to wish my guest a happy birthday and the service was amazing! Definitely recommend and will return.

Nice quaint place!

Went on a rainy afternoon for brunch and drinks. Cocktails, though expensive, are very impressive and creative. The food was well portioned for the pricing as well and service was phenomenal. We can’t wait to come back!

Meeting a special friend … after COVID lockdown for so long :-)

Great Service and Food.

Very slow service. We had to get up and grab a server twice.

Lovely patio, attentive service, and great food. Glad they're back!

Had a great time on the outside patio area. Really enjoyed the Fogo Island shrimp and the wine selection. Only thing I wished they had was port.

Excellent service as always! Great patio and friendly service!

Set up is good
Staff is great
Food is always not so good

Excellent! Great staff, food and atmosphere!

Fantastic food and service .

I appreciate the consistency of food quality. I’ve never get disappointed. Service is amazing. Indoor seating is
always cozy and comfortable Only the patio area is kind of crammed.

Good to be back! Thank you for the excellent service.

I will preface this by stating that the staff is excellent and we were happy to be able to enjoy the patio. When we reserved online, we were told that there was a 2 hour time limit, which we understood.

We arrived at the scheduled time and were seated, however due to a mix-up which was out of their control, staff did take our order until over 30 minutes had elapsed. We were quite easy going, but were then subsequently notified that we had a 90 minute time limit, and not a 2 hour time limit, and that we would have to leave earlier than planned. So, we made the best of things, and had some excellent drinks and appetizers that were recommended by our server. The food arrived quickly and was delicious.

Essentially, our stay was quite brief, but it was pleasant. Would definitely return again.

I like wine. The price of wine is approximately 400% to 500% markup on LCBO. I understand and want to help service industry, but that is just crazy ridiculous.

It was wonderful to ba back on a patio! Food and service were outstanding.

The food was incredible, it was so good to be able to get out again!

I wish I could remember our server’s name - tall blonde gentleman - he was so attentive and so gracious. We adored him!! Despite the cold, everything was amazing from start to finish. Additionally, every staff member took health measures very seriously and we felt so safe being there!!

100% will back.