K
Keisha
Nueva York3 reseñas
- Global 2
- Comida 1
- Servicio 5
- Ambiente 3
I was really looking forward to this experience but in the end walked away unfulfilled. First, the positives...when checking in the host asked if we wanted indoor or outdoor seating and when we said outdoor, she followed up with "sun or shade?!" I felt that was so thoughtful.
Once seated (in the shade!!) we were met by a wonderful server, who was amazing and very attentive to our needs. He was so good that he could sense something was amiss and got down to the bottom of it.
Now, the con.
I got the scallops and risotto dish. Not only was the entire dish extremely salty but the Risotto was undercooked. Now, I know what you're thinking but, I'm an al dente kinda gal, so I know the difference between undercooked and al denta.
I'm not typically one to complain about my meal nor send it back to the kitchen. The dish came with 3 scallops on top of full bowl of Risotto, so there was no hiding my lack of luster. The server must've seen the dish going untouched, because he came over and asked if everything was OK. After the 2nd time I eventually told him that the dish was undercooked and over salted. He was very apologetic, brought it to his managers attention (unbeknowst to me and without making a scene) and had the dish removed from the check.
I really appreciated his attentiveness and assuring that our needs were being met.
La TerrazzaRespuesta enviada hace 1 díaKeisha, thank you for taking the time to share your experience at La Terrazza. We love to hear that the server provided quality service during your visit. We apologize for the issues you encountered with the scallops and risotto. That is not typical of our standards, and we appreciate your feedback. We hope you'll give us another chance to provide you with the exceptional dining experience that you deserve. Cheers!