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Kelseys Restaurant - Ottawa Bank Street, Ottawa, ON

Kelseys Restaurant - Ottawa Bank Street

4.6
4.6
81 Reviews
CAN$30 and under
Unspecified
Kelseys has been Canada's Original Roadhouse Restaurant since 1978. Inspired by the uninhibited spirit of road tripping and the classic Roadhouse, the rules are different at Kelseys South Keys - Ottawa. It is where you go to eat what you want to eat, drink what you want to drink, and be who you want to be. Enjoy classics like our fresh double stacked burgers, two-handed sandwiches, and unforgettable chicken wings. Fuel your adventurous spirit that craves something a little different - a little more Original!

Make a reservation

2 people

11:30 PM


Booked 1 time today

Order delivery or takeout

Additional information

  • Dining style
    Casual Dining
  • Price
    CAN$30 and under
  • Cuisines
    Unspecified
  • Hours of operation
    Mon–Thu, Sun 11:00 am–10:00 pm Fri, Sat 11:00 am–11:00 pm
  • Phone number
    (613) 736-9600
  • Payment options
    AMEX, Mastercard, Visa
  • Dress code
    Casual Dress
  • Neighborhood
    Hintonburg
  • Parking details
    None
  • Additional
    Bar/Lounge, Beer, Cocktails, Counter Seating, Delivery, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Takeout, Wheelchair Access, Wine
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What 81 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.6
4.6 based on recent ratings
  • 4.5Food
  • 4.8Service
  • 4.4Ambience
  • 4.4Value

NoiseModerate

Loved For

  • Ottawa

    Kid-friendly

  • Ottawa

    Great for outdoor dining

  • Ottawa

    Unspecified

  • Ottawa

    Kid-friendly

  • Ottawa

    Great for outdoor dining

  • Ottawa

    Unspecified

81 Reviews
  1. Jody

    Ottawa

    1 review

    1.0

    1 review

    Dined 3 days ago

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 2
    Two of our party arrived on time and were comfortably seated by the hostess who assured us she would watch for the third member of our party, who we knew would arrive late due to a snow squall. Despite the restaurant not being busy our third member, who asked for our reservation by name, was seated alone and told we had not arrived, by the same hostess. We were exceedingly disappointed in our meals, except for the fish. The food was ho-hum, very small portions, presented in a very bland manner. Again except the fish. We enjoyed our dessert. Foremost in our experience we had a cheerful, pleasant, attentive and helpful server. Our meals looked nothing like those pictured in the restaurant’s menu. We found little to nothing for vegetarian food choices. And we found little variation in your pricing. Your economy choices providing half size portions for 75%, made little sense. We were celebrating a Family Day Dinner and were disappointed not only in the meals, but the also by the blatant promotion of alcoholic specials offered thru the week, which didn’t compensate for the over priced food. And finally the male member of our party found no hand towels available in the washroom; an emergency ‘out-of-towel’sign made no sense when one’s hands are soaking wet and slippery! And this poor washroom maintenance occurred in the afternoon of a very uncrowded restaurant. The totally enjoyable aspect of our visit was our table server. He was efficient, cheerful, helpful and personable. Top marks. Overall we are unlikely to return after this exceedingly disappointing experience. Thank you for offering this survey.

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  2. PauletteS

    Ottawa

    1 review

    5.0

    1 review

    Dined on February 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food was delicious and plentiful. Our waitress was friendly and attentive. However, we found the music a bit too loud.

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  3. CathyS

    Ottawa

    4 reviews

    5.0

    4 reviews

    Dined on February 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great place for burgers and beer. Would be nice if a 1 patty burger was an option or a seniors menu!

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  4. LittlestPetite

    Ottawa

    4 reviews

    5.0

    4 reviews

    Dined on January 27, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great food! And even better service!!! We will definitely be back.

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  5. MicheleD

    Toronto

    1 review

    5.0

    1 review

    Dined on January 26, 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 4
    The open table reservation option was extremely easy to use and very well received by staff once we arrived. Will definitely be telling my friends to use this feature!

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  6. melanieb

    Ottawa

    1 review

    5.0

    1 review

    Dined on January 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent food and service!! The server was really helpful.

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  7. CeciliaG

    Ottawa

    1 review

    5.0

    1 review

    Dined on December 17, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I like kelsey restaurant staff are friendly,food are good and i strongly recommend to my family and friends..

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  8. OpenTable Diner

    Ottawa

    1 review

    4.0

    1 review

    Dined on December 2, 2023

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4
    Visited for my son’s birthday and had a great experience. Highly recommend this place to anyone looking for a decent place to meet friends or family and enjoy a fantastic meal

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  9. MalG

    Ottawa

    2 reviews

    4.0

    2 reviews

    Dined on December 1, 2023

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4
    Great food & service. Beware of the smelly bathrooms!!

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  10. GregoryB

    Ottawa

    1 review

    5.0

    1 review

    Dined on November 25, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Our waitress Jennifer was outstanding 👏 and friendly with our kids We'll be back again

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  11. AlgeB

    Ottawa

    1 review

    4.0

    1 review

    Dined on November 17, 2023

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5
    I had ordered the build your own burger and I found the burgers were overcooked and therefore very dry.

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  12. NorthernVisitor

    Ottawa

    3 reviews

    4.0

    3 reviews

    Dined on November 2, 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    the food was good, the service was excellent, the staff were smiling and pleasant.

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  13. OpenTable Diner

    Ottawa

    1 review

    5.0

    1 review

    Dined on October 28, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Steaks are small but the rest of the food was outstanding. The waitress was kind and kept us informed of when our meal was coming. She also kept the drinks coming.

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  14. LinaB

    Ottawa

    1 review

    4.0

    1 review

    Dined on October 28, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    Always a great time - good food and great service.

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  15. Anne

    Ottawa

    2 reviews

    4.0

    2 reviews

    Dined on October 27, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 3
    The food was good. The service was great. Got served quick. Only downside was that it was so loud that you can't have a conversation.

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  16. Koryn

    Ottawa

    1 review

    5.0

    1 review

    Dined on October 13, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Such a good experience at this Kelsey’s. Our server Matt was awesome and was always making sure we had everything we needed! Definitely will be back soon.

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  17. MarjBaby

    Ottawa

    1 review

    5.0

    1 review

    Dined on September 15, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    It was a good lunch (sonoma salad with shrimp). We were able to choose a booth by the window. The service was amazing. She was friendly and efficient, and left my friend and I alone to visit even after we paid the bill.

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  18. LindaG

    Ottawa

    8 reviews

    4.0

    8 reviews

    Dined on September 2, 2023

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 3
    Been there many times. Always good. A bit sub-par last night. the fajita beef was very much overdone - dry and charred. Never been a problem before. I didn't complain because my order arrived later than my companions, and I would have ended up eating alone which is unpleasant. When we arrived, our server (who was very good) warned that the kitchen was slow last night. So hopefully, they were having a staff issue which will just be a memory next time!

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  19. Lulu

    Ottawa

    1 review

    4.0

    1 review

    Dined on September 1, 2023

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4
    The service was excellent, greeted with a friendly hello. Table service excellent. Food ranged from a 3 to 4 as we had 4 people at the table. Prices r on the high side but they r high everywhere.

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  20. MarianoP

    Ottawa

    1 review

    2.0

    1 review

    Dined on September 1, 2023

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 3
    Food /menu was bland when for the price. Menu has declined significantly over the years.

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  21. Nikoletta

    Ottawa

    1 review

    5.0

    1 review

    Dined on August 26, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Our server Matt was amazing. He frequently checked on us, was very friendly and outgoing. He was great with our kids too. Food and portions were great. Will definitely return:)

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  22. Kendra

    Ottawa

    1 review

    5.0

    1 review

    Dined on June 30, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great service! Nice selection of food options. Server was helpful with food restrictions.

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  23. JacksonP

    Ottawa

    1 review

    2.0

    1 review

    Dined on June 27, 2023

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 3
    Our experience was quite disappointing. The food was mediocre at best and poor value for what we paid. My salad was soaked in dressing and while it was a beet and goat cheese salad, there was about a half cup of chopped beets and 1/2 a tbsp of goat cheese. I couldn’t finish the salad because the last half was basically a soup with the amount of dressing. Our other meals had a strange white dusting on the plate and fries (maybe flour?) but it was very unappetizing. Our desert was also flooded with chocolate sauce and was more of a cookie soup. It was a really bad experience.

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  24. JenniferH

    Ottawa

    1 review

    5.0

    1 review

    Dined on June 26, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Our server was very pleasant. The mojito was outstanding. The food was delicious. It was a bit cold for our liking but overall a great night out.

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  25. Rocky

    New York City

    2 reviews

    4.0

    2 reviews

    Dined on June 24, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    My steak in my beef salad was overcooked so was dry. My friend's meal arrived with sweet potato fries when regular French fries were ordered. They changed the order quickly. Service was very good but the meal was disappointing.

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  26. DanB

    Ottawa

    1 review

    4.0

    1 review

    Dined on June 17, 2023

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 4
    Had nachos...almost no cheese. Not very tasty. Service was good. Value for money is so-so.

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  27. Stuart

    Ottawa

    1 review

    4.0

    1 review

    Dined on May 14, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    Food was good as described in the menu. We had a good seat by the window.

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  28. OpenTable Diner

    Ottawa

    1 review

    5.0

    1 review

    Dined on April 21, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I was hanging out with and treating my best friend to dinner and the service was great, our waitress was very nice and polite. I will definitely come back again

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  29. WayneM

    Ottawa

    1 review

    5.0

    1 review

    Dined on April 14, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4
    Everything was great but the burger meat was a bit over cooked.

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  30. OpenTable Diner

    Ottawa

    3 reviews

    3.0

    3 reviews

    Dined on March 23, 2023

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 4
    Wings were dry and over cooked. Not the best I had.

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  31. LindaG

    Ottawa

    8 reviews

    5.0

    8 reviews

    Dined on March 8, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    My friend and I were at Kelsey's for a mid-week lunch as we have done often. The restaurant was quiet at that time and we enjoyed our visit very much. The menu was quite varied, we had an excellent waitress and the food was delivered exactly as ordered, I had a very excellent Thai Chicken Curry Bowl and my friend had the Sonoma Salad with Chicken. We topped it off by sharing a very lusciousdessert called Funnel Cake Fries.

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  32. DebbieG

    Ottawa

    1 review

    1.0

    1 review

    Dined on January 7, 2023

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 3
    very disappointed with the food, first my husband and i ordered ribs, mine came to me freezing cold and my husbands were not even cooked ( still raw inside) the manager came over, apologized and asked us if we wanted something different, we both said we would have the mushroom sauce steak and we wanted it cooked medium. The plates mere brought to us and as soon as we cut into them the blood was pouring out the were blue rare, the manager came over again, apologized and asked us if we wanted something else, at this point we were very frustrated and did not want anything else. The manager did come over aging and give us $75 in gift certificates but honestly i do not think we will return to this location

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  33. PierreP

    Montreal

    2 reviews

    4.0

    2 reviews

    Dined on January 7, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    The service was great server spoke to us in french. My wife took the Sirloin steak it was good. I took the wing and ribs i was dissapointed by the rib the were really hard and cold the were ok. The restaurant was nice and clean. Are drinks were really good.

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  34. SylvieH

    Ottawa

    1 review

    5.0

    1 review

    Dined on January 2, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Jorja is a delight! Had a wonderful time. The best feta salad was yummm!

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  35. WayneB

    Ottawa

    1 review

    2.0

    1 review

    Dined on January 1, 2023

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3
    Fair quality, but $$$overpriced. Service was good and ambiance was ok

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  36. Ladyhawke

    Ottawa

    1 review

    5.0

    1 review

    Dined on December 3, 2022

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3
    Let me first say that the service was friendly and prompt and professional. We were made to feel special and cared for. Everyone enjoyed their food. The booth was unusually comfortable and that's saying a lot as I'm a very big woman. At one point we were disturbed for a short time by a child crying in the next booth but there's nothing much a restaurant can do about that. It didn't affect our meal overall. It was a special Christmas get-together and this was definitely the place to have it.

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  37. manuela

    Ottawa

    1 review

    3.0

    1 review

    Dined on November 26, 2022

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4
    The person that attend us was quite intense. Even that I can understand that we need to consume he was insistent, making me feel awkward and anxious.

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  38. JayO

    Ottawa

    1 review

    5.0

    1 review

    Dined on October 5, 2022

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent spot for family eating. We loved it, and we enjoyed the food. The servers were amazing too, they were very attentive.

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  39. OpenTable Diner

    Ottawa

    1 review

    3.0

    1 review

    Dined on June 15, 2022

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4
    Lunch choices sparse

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  40. Stripefish

    Ottawa

    1 review

    5.0

    1 review

    Dined on June 5, 2022

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We have been many times and enjoyed delicious meals every time. We really look forward to sitting on the balcony every summer. Highly recommend.

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Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Sealed or wrapped utensils used
    • Common areas deep-cleaned daily
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waitstaff wear masks
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Kelseys Restaurant - Ottawa Bank Street does offer delivery in partnership with Skip The Dishes and Uber Eats. Kelseys Restaurant - Ottawa Bank Street also offers takeout which you can order by calling the restaurant at (613) 736-9600.

Kelseys Restaurant - Ottawa Bank Street is rated 4.6 stars by 81 OpenTable diners.

Kelseys Restaurant - Ottawa Bank Street does offer gift cards which you can purchase here.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

11:30 PM


Booked 1 time today

Order delivery or takeout

Google Map for Kelseys Restaurant - Ottawa Bank Street

2206 Bank St, Ottawa, ON K1V 1J6

Additional information

  • Neighborhood
    Hintonburg
  • Hours of operation
    Mon–Thu, Sun 11:00 am–10:00 pm Fri, Sat 11:00 am–11:00 pm
  • Price
    CAN$30 and under
  • Cuisines
    Unspecified
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    None
  • Payment options
    AMEX, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cocktails, Counter Seating, Delivery, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Takeout, Wheelchair Access, Wine
Gift card

Gift card

Send gift cards instantly by email or print to present in person.

Send a gift card
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