Kabana Rooftop

Name: Kabana Rooftop
Address: 700 E Main St 20th Floor, Richmond, VA, United States, 23219
Telephone: (804) 685-7127
Price range: $30 and under
Rating: 3.5

3.5

413 Reviews

$30 and under

American

Top Tags:

Kabana is Richmond’s highest and most exciting rooftop restaurant and lounge by renowned lifestyle company LX Group in collaboration with Shamin Hotels. Located on the 20th floor of Hilton’s Hampton Inn and Suites and Homewood Suites in Downtown Richmond, Kabana brings diners unparalleled views of the city, including the iconic James River and Virginia State Capitol. In the event of poor weather/natural events, the restaurant may close the outside dining section resulting in the cancellation of some reservations. In these unfortunate circumstances, we will notify our guests and make preparations indoors if available. Please insure your phone number and email are up to date to receive updates on your reservation.

Make a reservation

Party Size

2 people

DateTime

Sep 22, 2023

7:00 PM

Order delivery or takeout

Dining areas

Additional information

Dining style
Casual Elegant
Cuisines
American, Cocktail Bar, Bar / Lounge / Bottle Service
Hours of operation
Tue–Thu, Sun 4:00 pm–10:00 pm Fri, Sat 2:00 pm–12:00 am Happy Hour Tue–Sun 4:00 pm–6:00 pm
Phone number
(804) 685-7127
Website
http://www.kabanarooftop.com/
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Smart Casual
Owned/operated by
Asian and Pacific Islander, South Asian/Indian
Executive chef
Mr. Kalyan Dabbiru
Private party facilities
Kabana Rooftop is available to host your next large party or private event. Skylounges (Seat 8 people) can be reserved on OpenTable for Friday, Saturday, and Sunday. Private reservations for parties over 25 and buyout inquiries can be submitted on our website. For more information please contact sophia@lxgrp.com for more info.
Private party contact
Anna Tran: (804) 545-3412 ext. 1

Location
700 E Main St, 20th Floor, Richmond, VA 23219
Neighborhood
Richmond
Cross street
7th/Main St.
Parking details
There is a parking deck at the corner of 6th and Main and street parking is free after 6 and on weekends.
Additional
Banquet, Bar Dining, Bar/Lounge, Beer, Cocktails, Corkage Fee, Counter Seating, Dancing, Entertainment, Full Bar, Gluten-free Options, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Takeout, Vegan, View, Weekend Brunch, Wheelchair Access, Wine

What 413 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.5

3.5 based on recent ratings

3.2Food
3.4Service
4Ambience
3.3Value

Noise • Moderate

413 Reviews

MW
MarshaW
1 review
5.0
1 review
Dined on August 12, 2023
overall5food5service5ambience5
Everything was perfect! The food was good and the atmosphere great. The music wasn’t too loud.
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MW
MariaW
Richmond
2 reviews
3.0
2 reviews
Dined on July 30, 2023
overall3food2service4ambience5
The view was spectacular but unfortunately the food was mediocre. It was barely seasoned.
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AJ
AJinRVA
Richmond
3 reviews
5.0
3 reviews
Dined on July 23, 2023
overall5food5service5ambience5
The management and staff were awesome! The views were spectacular and the food was delicious! Will definitely be back for Sunday brunch and the Pineapple Mimosas again!
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c
caitlins
Richmond
2 reviews
1.0
2 reviews
Dined on July 16, 2023
overall1food1service1ambience1
I was not able to enjoy brunch here because of the rain. I couldnt contact them over the phone at all to see what I was supposed to do in the event of this. I didnt even know if I could reschedule or anything of that matter
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HF
HattieF
1 review
5.0
1 review
Dined on July 9, 2023
overall5food5service5ambience5
The environment and staff was exact. Great place to dine.
1 person found this helpful
OT
OpenTable Diner
Nashville
1 review
1.0
1 review
Dined on June 18, 2023
overall1food1service1ambience1
DO NOT GO THERE!! This was a Fathers Day Brunch we had to prepay for and the food was horrible, unsanitary and we complained. We were told we would get a refund by Cody who spoke to the manager Yosef Neeam. We still have not received our refund. The worst dinning experience we have ever had anywhere.
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LG
LG4283
1 review
3.0
1 review
Dined on June 18, 2023
overall3food2service2ambience4
I took my dad to brunch for Father's Day, and we were disappointed by the quality of food prepared. The eggs were flavorless, the chicken was overcooked, and the eggs benedict had a sloppy presentation. The views are amazing and the drinks were good, but overall the experience was expensive for the quality. They were also unable to make an espresso martini, even though they offer it on the menu, and it was brunch...I would return for a drink on a night out, but that's about it.
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AC
AshleyC
Indiana
2 reviews
1.0
2 reviews
Dined on May 20, 2023
overall1food1service1ambience1
Quality has really gone down, no adherence to dress code and the type of crowd leaves a lot to be desired. Tabletops left filthy, doesn’t match pictures online. Go somewhere else and thank me later.
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OT
OpenTable Diner
Richmond
1 review
vip
1.0
1 review
Dined on May 12, 2023
overall1food1service1ambience5
We were seated at our table and while the view was wonderful, no one ever came to our table to get our order. After 15 minutes my husband went up to the bar and told them we’d not had any waiter yet. She told us she’d get them to pop over. Another 20 minutes….still no one. My husband went inside to the indoor bar and ordered and paid for our drinks. He told them we’d still not had any waiter come to our table. He said he would get someone to come over. Another 10 minutes and still nothing. We finished our drinks and left. We told the manager on our way out and he seemed completely indifferent. We walked one block over to Capital Ale and had a server in minutes:). We ate a delicious dinner there instead. Don’t waste the time with this place!
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R
Richmondeater
1 review
1.0
1 review
Dined on April 25, 2023
overall1food1service1ambience1
Horrible greeting from a group of hostesses who were all sitting on their phones sitting at a table. No one on staff had knowledge of Restaurant Week until The manager was brought in. The space did not feel clean or well-kept. Very different from images portrayed online. Over all very disappointed
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OT
OpenTable Diner
Richmond
7 reviews
5.0
7 reviews
Dined on March 21, 2023
overall5food5service5ambience5
It was my wife birthday and we had a ball. We both was very satisfied with the service from waitress and bartender on March 21 2023 at 6 pm.
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R
Rehabguy1960
Richmond
1 review
5.0
1 review
Dined on February 15, 2023
overall5food5service5ambience5
The entire evening was amazing. Food was outstanding. Servers were friendly and attentive. And the view is outstanding.
1 person found this helpful
OT
OpenTable Diner
Richmond
1 review
3.0
1 review
Dined on January 23, 2023
overall3food1service4ambience1
I had reserved an “Igloo” dinner for my 2 year anniversary. Once we arrived at the rooftop restaurant we were sat inside. Once we asked about our igloo we were told even though we reserved it and it shown as so that the igloos were not available since before Christmas. We made the most of our meal we had even with all of the staff singing karaoke very loud for our entire dinner. Very limited menu and food was ok. Our waitress was the high light of the night as her service was excellent.
1 person found this helpful
MF
MarkF
Richmond
1 review
1.0
1 review
Dined on January 14, 2023
overall1food1service1ambience1
They called the night before and canceled our reservation, because they no longer offered the igloo experience. Only offered indoor seating when they have outdoor lounges available. Kept down payment too. Never will do any business with them again.
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OT
OpenTable Diner
Richmond
1 review
2.0
1 review
Dined on January 6, 2023
overall2food1service2ambience5
They took so long to bring drinks, we never got to order anything. And we were there for over an hour. We went some where else. Server was totally confused.
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S
Sarah
Richmond
1 review
2.0
1 review
Dined on January 6, 2023
overall2food5service5ambience1
I had a reservation for a heated igloo but there was no igloo.
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MH
MonicaH
Richmond
4 reviews
vip
1.0
4 reviews
Dined on December 31, 2022
overall1food1service1ambience1
I was turned away at the door, no refund has been issued. I had a combo with someone via chat because they wouldn’t answer their phone. I was clearly told in the chat I would be able to come but the igloo experience wasn’t available. I show up on time and was told THEN it was a private event. Private Event but I could pay $100 per person to get in. Hook, Bait, and zero for my trouble. False advertising at its best. I wonder how many people paid for the experience advertised but was turned away at the door. Poor customer service, poor planning, poor excuses, and poor marketing. My first experience with Kabana. Thank goodness for Casta’s Rum Bar was opened although we missed the New Year countdown. Ruin our night!!!
1 person found this helpful
G
Getbubbly
Greater Boston
13 reviews
vip
3.0
13 reviews
Dined on December 28, 2022
overall3food3service3ambience2
This review may be a little unfair because we went in the winter. However, the outdoor seating in the winter should have heating. The holiday drinks were good, but the food was pretty basic.
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SM
SamanthaM
San Francisco
1 review
1.0
1 review
Dined on December 22, 2022
overall1food1service1ambience3
Reserved a Dine in igloo, was not properly ready for us. Rained through day our table was wet from water and never wiped down. No lighting super dark, asked for some lighting and brought candles and never lit them. Seating inside was not very comfortable had a bench with no cushion. Other chairs no cushion. Other igloo had nice cushioned seating and light. Drinks brought at good timing but appetizers took forever to come and were served cold. We were never given entree menus because they assumed we wouldn’t want to eat an entree in the igloo only appetizers and drinks and were never informed about that. Moved indoors after an hour and a half since service was absent. It was like they didn’t want to be of service outdoors. It was just my table and one other table and we had no one checking on us. Once we were indoors and ordered entrees that also took forever and steak was over cooked/burnt, burger was meh and our veggie player was supposed to come with spaghetti and never did then was asked about it they brought a tiny bowl of plain spaghetti. Ordered squash soup and was cold and flavorless Also service seemed to be pretty absent even indoors. Also had limited dessert since they didn’t have everything on the menu. would not recommend igloo dining here. Service was bad. Maybe I will try again in the summer and might be better. I brought my children in hopes for a winter fun dining and also had no winter Christmas like decor inside like I was expecting. Only thing I can say is the view is pretty but not worth the money, other places have views with good service.
1 person found this helpful
OT
OpenTable Diner
Richmond
1 review
2.0
1 review
Dined on November 27, 2022
overall2food1service3ambience3
Our table that I paid $100 to book was 25 minutes late. The table was so poorly set up for 15 people, we could not actually talk to everyone. Very poor considering it was that expensive and I was put in a contract. I should be talking to management about at least a partial refund. I’d actually gone AGAIN after this on a Tuesday (for a 21st celebration) and the party I was with sat in the igloo. There was 0 communication about us being seated. So, we had to get up and ask to be served. They were out of basically half the menu, the waitress never carded any of us for drinks, and she had to go back about 3x to correct our checks. The ambience is beautiful and the layout/location is gorgeous, but the service and professionalism does not meet up to it. Very disappointing because this place could be a jewel in Richmond and it’s not because it lacks in a very important area.
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TR
TishaR
Richmond
1 review
5.0
1 review
Dined on November 13, 2022
overall5food5service3ambience5
Wonderful experience! Great food, awesome views and vibe
1 person found this helpful
OT
OpenTable Diner
Richmond
1 review
5.0
1 review
Dined on November 6, 2022
overall5food5service5ambience5
Our food was delicious, the service was amazing and we were so thrilled to experience such a lively evening.
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R
Rae333
Richmond
1 review
1.0
1 review
Dined on November 6, 2022
overall1food1service1ambience3
Service was terrible. Our server was never seen. People came after us and their designated server tended to them way more than ours did to us and they were a table behind us. Drinks were also bad. My previous experience was way better than this one. Won’t be returning.
1 person found this helpful
MJ
MmJ24
Malta
1 review
1.0
1 review
Dined on October 30, 2022
overall1food1service1ambience1
Made my reservation for 1:30 on a Sunday, on their website it says the open at 11. Showed up to the doors completely locked and no information as to why the restaurant was closed. No one was there.
1 person found this helpful
M
Mell
Richmond
1 review
2.0
1 review
Dined on October 28, 2022
overall2food1service2ambience3
Didn’t enjoy the food, drinks were not great either. At a different time it seems like a lot of fun to be at but the time we went just wasn’t enjoyable.
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OT
OpenTable Diner
Baltimore
1 review
5.0
1 review
Dined on October 1, 2022
overall5food5service5ambience5
Husband’s birthday
Kabana RooftopResponded on October 14, 2022
Hello there, Thank you so much for taking the time to leave us a review. We are thrilled to see that you enjoyed your experience on the rooftop! Our goal is to make every guest feel special, and we are glad that we could do that for a birthday visit. We look forward to seeing you again soon!
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KO
KemiO
Richmond
1 review
2.0
1 review
Dined on September 25, 2022
overall2food1service1ambience2
Considering I am not from Richmond, VA, I am not familiar with event policies. I made reservations online for 10:30pm expecting to have a good dining experience. Upon arrival the hostess states they do not accept reservations after 8pm on Saturdays. Therefore my online registration was null and void and we did not get to eat. I did not appreciate the misleading and I don’t plan to visit this place again.
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j
judson
New York Area
2 reviews
2.0
2 reviews
Dined on September 25, 2022
overall2food4service1ambience4
Wow. What a train wreck. The front of the house was completely disorganized. Lots of employees -- most of whom had no idea what they were doing. Several of the servers were incredibly rude, completely ignoring me when I asked for napkins (that were missing from our table). Instead, they continued to talk to each other, blatantly ignoring me. Our server, Sienna, was great. The food was great, so praise goes to the back of the house. Otherwise, this was a disaster. This spot could charge double or triple if only they started over on service.
2 people found this helpful
K
Karmen
Richmond
1 review
1.0
1 review
Dined on September 24, 2022
overall1food1service1ambience1
I was very disappointed with Kabana. I was so excited to get all my girls together for my birthday dinner and thought everything was set with kabana as I did my reservations 2 weeks ahead and got a call from they’re employees twice that Saturday 9/24 to confirm and to change me to a Outside kabana section which I told them I had a party of 10 and she said that’s perfect that we would just need to spend up to $300 to sit at the kabana since it’s a big party. I said no problem, I even asked do I have to put anything down to hold it. I was told no and that my reservation for party of 10 at the kabana section is set. I even called back to verify again to make sure, I was told your all set no worries we got you!. I get there at 7 for my reservation and of course the whole entire story changes, the host tells me you have to reserve 2 kabana so and 300 each. I was like WHAT! Wait that’s not what I was told as I spoke to your employees and they said otherwise. She said I’m sorry they gave wrong information I said well that’s not my problem that your employee gave me the wrong information when I have done reservations 2 weeks ago and verified and you come and change on me the day off my birthday are you serious. Then I ask for manager. Wow the worst manager treatment ever!!!!!!! Andrew was not professional at all. I’m a CEO of a trucking business myself so I know how managers are suppose to treat customers!!!! Not only did he didn’t acknowledge me when his employee was trying to let him know of the situation, when the situation was told to him, he didn’t even try to help he made it worse not only that he tried to speak to me and my party like were nothing, beneath him. I told him what was told me and confirmed with his employees. He still told me by law I had to get 2 kabana and pay 300 each plus 50 down for each. I told him let me see your by laws like you stated of course he couldn’t provide that. My whole issue won’t fit on blog, I need a owner to give me a call!
3 people found this helpful
GA
GhaliA
Richmond
1 review
4.0
1 review
Dined on September 24, 2022
overall4food3service5ambience4
The place is amazing but the quality of food was not as expected! We hada good time tho.
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LR
LatashaR
Richmond
1 review
2.0
1 review
Dined on September 24, 2022
overall2food3service2ambience3
The place was nice . The service wasn't that good. The manager was nice. The food was cold.
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A
Alum
San Francisco
2 reviews
vip
1.0
2 reviews
Dined on September 22, 2022
overall1food5service1ambience5
It pains me to write a negative review because I've worked at restaurants and I know this is a tough business. However, our service was so deplorable, I feel it would be a disservice to other unsuspecting diners if I did not share our experience. We booked a table for 10, but saw that the cordoned off sofa areas looked so much more inviting and requested that instead. We were told there was a $300 minimum, but that was because we'd have a dedicated server. Our server was NOT dedicated. She was so inefficient -- drinks came out at all different times or not at all. We had to request a few times for some drinks. Our food came, but no plates. We requested plates from our server, a hostess (who instead continued what looked like a social conversation for 10 min. instead) and an assistant server before they were finally delivered after 10 minutes of requesting and finally approaching the bar. Dirty plates were not cleared, yet drinks in process of being enjoyed were. I could go on. I cannot fathom how Kabana is staying in business. I don't think even one other of the comfy sofa seat areas were being used - probably because of the RIDICULOUS $300 minimum. This is not a top-notch New York restaurant and the service was definitely not. It was a true shame because the food was really good and the view is spectacular, but you should not have to fight for drinks, food and service.
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O
Osheen
Tampa
1 review
1.0
1 review
Dined on September 22, 2022
overall1food1service1ambience1
I order a outside seating,the weather got bad when I arrived,however we were seated inside,after the weather got better I reminded the manager on duty at the time that I would like to go back to my initial seating ,he gave me the run around and was being racist to my group of people.I was not treated right and i will never go back If you are black the service makes you feel uncomfortable
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CA
CapriA
Washington DC
1 review
1.0
1 review
Dined on September 18, 2022
overall1food1service1ambience1
Cancel my reservation at the last minute I was Hosting my birthday party and completely ruined my birthday
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OT
OpenTable Diner
Washington DC
1 review
5.0
1 review
Dined on September 18, 2022
overall5food4service5ambience5
Ben was great! He helped me gave a great 1st visit.
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R
Rose
Richmond
1 review
2.0
1 review
Dined on September 17, 2022
overall2food1service3ambience2
. Service was gr8, Tatiana was awesome. Appetizers were gr8 Main course was very bad. We had ordered laml shamks , singapore noodles abd steak
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OT
OpenTable Diner
Raleigh
2 reviews
vip
1.0
2 reviews
Dined on September 17, 2022
overall1food1service1ambience1
I made the reservation on OpenTable but when I arrived, did not get sitting “outside.” Apparently, my lack of understanding on what outside seating was, prevented my ability to be seated in the areas pictured on their website. Sky seating I think is what it’s called, was not explicitly identified in the reservation options so without seating in the expected spot, my group and I left.
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j
jason
Richmond
1 review
1.0
1 review
Dined on September 17, 2022
overall1food1service1ambience1
Worst experience I’ve had in recent memory. Terrible service. I can say an unforgettable experience, in the worst way. I can on only hope to forget the entire experience. Didn’t even get a chance to eat because I couldn’t wait to flee the establishment. Service was some of the worst I’ve experienced in my 38 years. The elevator ride down though was freeing and by far the take away from the evening. Strive to do better and recalibrate your people.
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SL
ShaLynnD
San Diego
2 reviews
4.0
2 reviews
Dined on September 17, 2022
overall4food1service2ambience4
I spoke to the manager about getting our server help because we had a big party and he said she wasn’t new to serving but confirmed it was her first day on the floor. The food wasn’t good but loved the rooftop portion will go back for the night life but will not be dinning there again.
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MS
MatthewS
Richmond
1 review
4.0
1 review
Dined on September 14, 2022
overall4food4service5ambience5
Great service and the food was delicious with an amazing view
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Safety precautions

Cleaning & sanitizing
- Surfaces sanitized between seatings
- Common areas deep-cleaned daily
Physical distancing
- Distancing maintained in common areas

FAQs

Kabana Rooftop offers takeout which you can order by calling the restaurant at (804) 685-7127.

Kabana Rooftop is rated 3.5 stars by 413 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

Party Size

2 people

DateTime

Sep 22, 2023

7:00 PM

Order delivery or takeout

700 E Main St, 20th Floor, Richmond, VA 23219

Dining areas

Additional information

Cross street
7th/Main St.
Neighborhood
Richmond
Hours of operation
Tue–Thu, Sun 4:00 pm–10:00 pm Fri, Sat 2:00 pm–12:00 am Happy Hour Tue–Sun 4:00 pm–6:00 pm
Cuisines
American, Cocktail Bar, Bar / Lounge / Bottle Service
Dining style
Casual Elegant
Dress code
Smart Casual
Parking details
There is a parking deck at the corner of 6th and Main and street parking is free after 6 and on weekends.
Payment options
AMEX, Discover, Mastercard, Visa
Owned/operated by
Asian and Pacific Islander, South Asian/Indian
Executive chef
Mr. Kalyan Dabbiru
Additional
Banquet, Bar Dining, Bar/Lounge, Beer, Cocktails, Corkage Fee, Counter Seating, Dancing, Entertainment, Full Bar, Gluten-free Options, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Takeout, Vegan, View, Weekend Brunch, Wheelchair Access, Wine

Website
http://www.kabanarooftop.com/
Phone number
(804) 685-7127
Private party facilities
Kabana Rooftop is available to host your next large party or private event. Skylounges (Seat 8 people) can be reserved on OpenTable for Friday, Saturday, and Sunday. Private reservations for parties over 25 and buyout inquiries can be submitted on our website. For more information please contact sophia@lxgrp.com for more info.
Private party contact
Anna Tran: (804) 545-3412 ext. 1

Kabana Rooftop

Make a reservation

Order delivery or takeout

Dining areas

Additional information

Menu

What 413 people are saying

Overall ratings and reviews

Safety precautions

Cleaning & sanitizing

Physical distancing

FAQs

Does Kabana Rooftop offer delivery through OpenTable or takeout?

How is Kabana Rooftop restaurant rated?

Is Kabana Rooftop currently accepting reservations?

Make a reservation

Order delivery or takeout

Dining areas

Additional information