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Jade- New Asian + Sushi Bar- East Bank, Cleveland, OH

Jade- New Asian + Sushi Bar- East Bank

4.1
4.1
259 Reviews
$31 to $50
Asian
Cleveland’s hottest new entertainment destination, Jade New Asian & Sushi Bar is located in Cleveland’s vibrant East Bank of the Flats on the water. Perched at the mouth of the Cuyahoga River with stunning views of rowboats, freight ships and Lake Erie, our passionate service in a sophisticated, cosmopolitan environment is the perfect dining and entertainment destination for your celebrations.

Our talented Chefs serve fresh takes on Creative Asian Fusion Cuisine across 3 levels:

Sushi Lounge Floor 1: elevated sushi and cocktail lounge on the first floor.
Dining Room Floor 2: upscale Asian inspired Cocktail Bar, Jade Dining Room and Private Dining Room.
Jade Social Floor 3: rooftop patio Social Club. Closed for the winter season.
For inquiries, kindly email jadeeastbankflats@gmail.com and we will assist you shortly. We look forward to serving you!

Make a reservation

2 people

10:30 PM


Booked 10 times today

Order delivery or takeout

Dining areas

Additional information

  • Dining style
    Casual Dining
  • Cuisines
    Asian, Sushi, Steak
  • Hours of operation
    Mon–Thu 4:00 pm–10:30 pm Fri, Sat 4:00 pm–11:30 pm Sun 4:00 pm–8:30 pm
  • Phone number
    (216) 815-8700
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Business Casual
  • Neighborhood
    Downtown Cleveland
  • Parking details
    Public Lot
  • Additional
    Bar/Lounge, Beer, Cocktails, Counter Seating, Delivery, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Private Room, Takeout, View, Wheelchair Access, Wine

What 259 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1
4.1 based on recent ratings
  • 4.4Food
  • 4Service
  • 4.3Ambience
  • 3.7Value

NoiseModerate

Loved For

  • Cleveland / Akron / Canton

    Hot spot

  • Cleveland

    Hot spot

259 Reviews
  1. Kelle

    Cleveland

    2 reviews

    vip
    2.0

    2 reviews

    Dined 3 days ago

    overall2food1service3ambience4
    Overpriced and sushi had way too much sauce in it. It also fell apart and could not use chop sticks with it. No wasabi or ginger on plate. Gyoza was 4 tiny pieces for $15. Did not taste homemade.

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  2. OpenTable Diner

    Cleveland

    1 review

    1.0

    1 review

    Dined 3 days ago

    overall1food3service5ambience4
    Food was good. Get there 1-2 hours before closing though

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  3. OpenTable Diner

    Cleveland

    7 reviews

    vip
    2.0

    7 reviews

    Dined 5 days ago

    overall2food2service4ambience5
    The food was subpar for the price. Toro cut of sushi was cheap and young tuna cut. Everything was meh and for 6 people should have been priced like an Applebees meal with remount sides and drinks . Not going back again- food was not up to par

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  4. OpenTable Diner

    Orlando

    1 review

    vip
    4.0

    1 review

    Dined 6 days ago

    overall4food5service3ambience5
    Restaurant was so empty. There was us and one other table - yet it took over an hour to get our food food was delicious though and loved the ambience of restaurant

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  5. OpenTable Diner

    Cleveland

    1 review

    5.0

    1 review

    Dined on September 23, 2023

    overall5food5service5ambience5
    Server and bartender made it a memorable experience for our large group last night

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  6. JohnH

    Cleveland

    4 reviews

    5.0

    4 reviews

    Dined on September 23, 2023

    overall5food5service3ambience3
    Food as always was delicious. Service was not bad but average and inconsistent. Every drink, appetizer and entree we’ve had was delicious. Price was a little high due to location but at least the quality and taste was amazing to justify after the fact.

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  7. Kota

    1 review

    5.0

    1 review

    Dined on September 23, 2023

    overall5food5service5ambience5
    Aric was a exceptional waiter if he’s as attentive to all of his customers as he was to us that man is going places. Food was amazing atmosphere was amazing drinks were amazing all I can say is this is a must go spot if you haven’t been there I’ll def be back.

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  8. OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 17, 2023

    overall5food5service5ambience5
    Went for my birthday it was my first time the hostess/front of house manager was sooo sweet she was warm and welcoming the bartender was nice food amazing also gave me mochi ice cream for my birthday dessert will definitely be going back

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  9. ABWTD

    New York Area

    28 reviews

    5.0

    28 reviews

    Dined on September 16, 2023

    overall5food5service5ambience5
    Hands down the best filet I remember having. Water view was amazing. Definitely go here !!

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  10. OpenTable Diner

    Cleveland

    6 reviews

    1.0

    6 reviews

    Dined on September 8, 2023

    overall1food3service5ambience3
    Our waitress Audrey was amazing. The rest of the experience was terrible and the fact I have been wanting to visit here for so long and for my first experience to be so crappy I don’t plan on returning. We had reservations for the 2nd floor dining room but wasn’t told until we arrived that the 2nd floor was closed off for a private party. Terrible communication on the restaurants part.

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  11. OpenTable Diner

    Cleveland

    15 reviews

    1.0

    15 reviews

    Dined on September 6, 2023

    overall1food2service1ambience1
    Walked in to no one at the host stand. Was told by someone from the kitchen that the owner was sitting at the bar and we should just go over there. Made eye contact with one of the bartenders and just picked a table to sit. After a minute or two the owner came over and asked if we would like to sit at a different table over by the windows, which we did. We were then given menus with soy sauce stains on them. Order 2 appetizers and then tried to order 2 different bottles of Sake only to be told they were out of those. We were then frustrated and didn’t order any drinks. We would have left at this point except our apps were already being made. Are the apps, which were average at best, paid and went to get more food at another restaurant.

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  12. Jess

    Cleveland

    2 reviews

    5.0

    2 reviews

    Dined on September 4, 2023

    overall5food4service4ambience5
    Everything was excellent! Made a reservation that morning had a table that evening and in a holiday too, we were excited. The ambiance was amazing. We will be back.

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  13. JessicaD

    Cleveland

    5 reviews

    5.0

    5 reviews

    Dined on August 30, 2023

    overall5food5service5ambience5
    Our server Kylie was very nice and helpful !!! She was able to recommend some good dishes to eat.

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  14. TraceyW

    Cleveland

    9 reviews

    vip
    5.0

    9 reviews

    Dined on August 27, 2023

    overall5food5service5ambience5
    When you bring out-of-town friends out to eat and show the best of CLE, The Flats is always a hit and Jade never disappoints! We were warmly welcomed by the owners and staff! The ambiance was the vibe we were looking for: great views, food and service. We all loved the sushi options and never leave Jade without their signature truffle fries. We enjoyed ending our evening @ Jade and know our friends were impressed with this great CLE experience!

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  15. OpenTable Diner

    Cleveland

    1 review

    vip
    5.0

    1 review

    Dined on August 26, 2023

    overall5food5service5ambience5
    The food is always excellent! There were 7 in our party. My friends and I were having a Childhood Girlfriends Reunion weekend and I thought Jade would be perfect for so many reasons! It was! The service, the ambiance, the setting! Everything was perfect!

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  16. OpenTable Diner

    1 review

    1.0

    1 review

    Dined on August 25, 2023

    overall1food1service1ambience4
    Our food took an extremely long time to be prepared. The quality of the food and the price did not align. I usually love salmon, but the salmon I ordered here tasted sour. However, our waiter did apologize for how long the food took to be prepared.

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  17. BarbaraR

    1 review

    5.0

    1 review

    Dined on August 22, 2023

    overall5food5service5ambience5
    Would definitely recommend everything was perfect!

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  18. johnz

    Cleveland

    40 reviews

    vip
    3.0

    40 reviews

    Dined on August 20, 2023

    overall3food4service2ambience3
    Great location. Food tasted very good. Service extremely slow. Appetizers arrived before our drink order. Entrees took about 30 minutes to come out. Waitress was a non-smiler. Not sure I would go back. At downstairs in the sushi bar area. They weren't even that busy, so hard to figure out why so slow.

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  19. OpenTable Diner

    Cleveland

    8 reviews

    vip
    3.0

    8 reviews

    Dined on August 9, 2023

    overall3food3service2ambience5
    Not good. I am vegan. I Explained this to our waitress. 1/2 way through my veggie rice bowl I discovered I was eating eggs. This really uoset me. She did tell me she would take the rice bowl and my drink off the check. When we received the check, there were several items on the check we did not order and they tried to charge us full price for the 1/2 price sushi. This is the third time I have gone there and they tried to overcharge me. Never going back! The atmosphere is great, but the service always sucks and they always try to sneak in extra charges!

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  20. JESSIEB

    Cleveland

    7 reviews

    5.0

    7 reviews

    Dined on August 5, 2023

    overall5food5service5ambience4
    All of the food was excellent. Our group had sushi, crispy rice, carpaccio, steak, and a noodle dish. Everyone raved about the food. Only complaint we had was the temperature on the second floor dining room. The doors were open, which was great, but there was no breeze or fans to move the air so it got pretty warm. Overall, we loved it and will be back!

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  21. OpenTable Diner

    Cleveland

    1 review

    1.0

    1 review

    Dined on July 29, 2023

    overall1food2service1ambience1
    Service was terrible. Took 30 minutes after being seated to get our drinks. Seated for an hour before we even got to order our food, dinner came out before our apps. Really loud. If you want sushi sit on the 1st floor not the 2nd. But yeah probably just don’t go here…the sliders were good tho.

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  22. OpenTable Diner

    1 review

    5.0

    1 review

    Dined on July 28, 2023

    overall5food5service5ambience5
    One of my favorite places! The service is very quick and the food is absolutely amazing. Always a go to spot.

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  23. Diana

    Cleveland

    1 review

    1.0

    1 review

    Dined on July 21, 2023

    overall1food2service1ambience3
    unprofessional, confusing, lack of knowledge of the rules/regulations of the restaurant, food lacked flavor, server needed assistance which was not provided, overall will never dine there again.

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  24. Nina

    Cleveland

    7 reviews

    5.0

    7 reviews

    Dined on July 18, 2023

    overall5food5service5ambience5
    Highly recommend, great atmosphere, servers were amazing! Food was great!!

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  25. MarianeA

    1 review

    5.0

    1 review

    Dined on July 15, 2023

    overall5food4service5ambience4
    Great place! Great food! Our waiter Eric was friendly, timely and smiling!

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  26. DJDome

    1 review

    2.0

    1 review

    Dined on July 15, 2023

    overall2food3service2ambience2
    I am not sure why our service was so bad. The servers didn't seem to know how to order the sushi or how to charge for it. They really struggled and then the order was not right. The food was not great. It was a Saturday night and we were the only ones at the bar when we first sat down. We will not return. I was super excited to go here, so I am sad to make this review.

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  27. OpenTable Diner

    Unspecified

    1 review

    4.0

    1 review

    Dined on July 7, 2023

    overall4food5service4ambience5
    Food is good. Probably one of the best sushi I have tasted..the service is always a little slow. But overall I love Jade.

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  28. StanA

    Cleveland

    5 reviews

    1.0

    5 reviews

    Dined on July 7, 2023

    overall1food2service1ambience1
    Just did an overall poor job at everything. It started out great but went downhill quick. Our food was late, had to scream at the manager about food getting to our table. After that all the food came at once. So our table was full I'd dirty dishes and their was no room for anything else..just an overall poor job. If their was any lower then an F, I would give it to them...do better, be better...probably will never return to this restaurant.

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  29. MarkR

    Cleveland

    6 reviews

    vip
    5.0

    6 reviews

    Dined on July 1, 2023

    overall5food5service5ambience5
    Jade is our favorite restaurant! The food, ambiance, service, is all excellent! Highly recommend Jade!

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  30. DanN

    Cleveland

    7 reviews

    5.0

    7 reviews

    Dined on July 1, 2023

    overall5food5service5ambience5
    Outstanding views, menu was what we were looking for, staff well educated on the dishes and were able to describe and answer questions

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  31. Cerr

    Detroit

    1 review

    2.0

    1 review

    Dined on June 29, 2023

    overall2food3service2ambience1
    The atmosphere was poor and food was overpriced for what you're getting

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  32. OpenTable Diner

    Dallas

    3 reviews

    vip
    3.0

    3 reviews

    Dined on June 24, 2023

    overall3food5service2ambience3
    Food was good and well priced yet the service didn’t match and create outstanding experience

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  33. BrazilBabe

    Cleveland

    150 reviews

    vip
    2.0

    150 reviews

    Dined on June 24, 2023

    overall2food4service1ambience3
    Quite a shamed we were so excited to go there for date night, but our experience was not great… they were extremely short staffed, bar, servers and kitchen! Took forever to get out food.. FOREVER! Overall the good was really good, but the length of the meal was just not enjoyable. At the end, after waiting forever for our dessert, on my second bite, the glass breaks! So much potential…

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  34. OpenTable Diner

    Cleveland

    8 reviews

    vip
    5.0

    8 reviews

    Dined on June 24, 2023

    overall5food5service5ambience5
    Phenomenal sushi and great atmosphere and service!! Music was a bit loud though.

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  35. AllenF

    1 review

    5.0

    1 review

    Dined on June 24, 2023

    overall5food5service5ambience4
    Sushi was beautiful, fresh and tasty. Prices were in line with other sushi places we've eaten in the 'burbs. Nice to look out at the water and have a delicious meal.

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  36. Anointed1187

    Cleveland

    2 reviews

    5.0

    2 reviews

    Dined on June 24, 2023

    overall5food5service5ambience5
    Great food, great views!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  37. Tenequa

    Cleveland

    2 reviews

    2.0

    2 reviews

    Dined on June 24, 2023

    overall2food1service2ambience3
    Beautiful ambiance! Food wasn’t great, had to send many things back. Too much money for a not great experience. I will not return

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  38. OpenTable Diner

    Cleveland

    1 review

    5.0

    1 review

    Dined on June 23, 2023

    overall5food5service5ambience5
    The sushi is amazing!!! Highly recommend!! The sushi melts in your mouth

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  39. PhyllisR

    Cleveland

    8 reviews

    5.0

    8 reviews

    Dined on June 21, 2023

    overall5food5service5ambience5
    Very good food and service. Lovely view of the river. It was a special occasion and our server gave us extra special treatment even taking pictures of us to help make it a most memorable birthday celebration!

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  40. Alisonu

    1 review

    4.0

    1 review

    Dined on June 16, 2023

    overall4food4service5ambience5
    Good food with excellent presentation, great drinks. Was a bit loud. Would benefit from Audi mute panels

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FAQs

Jade- New Asian + Sushi Bar- East Bank offers takeout which you can order by calling the restaurant at (216) 815-8700.

Jade- New Asian + Sushi Bar- East Bank is rated 4.1 stars by 259 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

10:30 PM


Booked 10 times today

Order delivery or takeout

Google Map for Jade- New Asian + Sushi Bar- East Bank

1048 Old River Rd, Cleveland, OH 44113

Dining areas

Additional information

  • Neighborhood
    Downtown Cleveland
  • Hours of operation
    Mon–Thu 4:00 pm–10:30 pm Fri, Sat 4:00 pm–11:30 pm Sun 4:00 pm–8:30 pm
  • Cuisines
    Asian, Sushi, Steak
  • Dining style
    Casual Dining
  • Dress code
    Business Casual
  • Parking details
    Public Lot
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cocktails, Counter Seating, Delivery, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Private Room, Takeout, View, Wheelchair Access, Wine
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