Enable JavaScript to run this app.
Skip to Main Content
OpenTable logo
  1. Home
  2. United States
  3. California Central Coast
  4. Monterey / Carmel
  5. Monterey
Jacks Monterey, Monterey, CA

Jacks Monterey

3.8
3.8
205 Reviews
$31 to $50
Californian
Jacks Monterey is poised to provide a refreshing culinary experience in downtown Monterey, inside the Portola Hotel & Spa. Emphasizing local ingredients, high-quality seafood, and an award-winning wine and cocktail program, Jacks philosophy derives from globally-inspired traditions of California Cultural Cuisine highlighting flavor profiles unique to cultures from around the world. With design details throughout the indoor and outdoor dining venue to echo the beautiful surrounding landscape, the atmosphere at Jacks promises to be sophisticated—never pretentious. Jacks offers a variety of seating with a bar, fireplace lounge, and pet-friendly, outdoor space features living walls, bistro lighting, and fire pits.

Open for Breakfast & Dinner.

For more information visit www.jacksatportola.com.

Make a reservation

2 people

7:00 PM


Dining areas

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Californian, American

  • Hours of operation

    Breakfast Daily 6:30 am–10:30 am Dinner Daily 4:00 pm–10:00 pm Bar Fri, Sat 10:00 pm–11:00 pm

  • Phone number

    (831) 649-7830

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Business Casual

  • Executive chef

    Carl Ashurst

  • Neighborhood

    Monterey

  • Parking details

    Hotel Parking

  • Additional

    Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Dog Friendly, Full Bar, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Wheelchair Access, Wine

What 205 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.8
3.8 based on recent ratings
  • 3.8Food
  • 4Service
  • 3.6Ambience
  • 3.6Value

NoiseModerate

Loved For

  • California Central Coast

    Kid Friendly

  • California Central Coast

    Romantic

  • California Central Coast

    Special Occasion

  • Monterey / Carmel

    Kid Friendly

  • Monterey / Carmel

    Hot Spot

  • Monterey / Carmel

    Romantic

  • Monterey / Carmel

    Special Occasion

Sort by

Filters

  1. JM

    JoliM

    1 review

    3.0

    1 review

    Dined on June 12, 2022

    overall3food3service5ambience1
    If you were staying in the hotel, this is a nice place to stop and have a bite to eat. It’s convenient, but it is in a hotel lobby in the ambience is not the best. We ate in the atrium it was loud and very impersonal. Our waitress was great though. We had the flank steak which was just OK. We also had a shrimp Louie salad which was again OK.
  2. N

    Notcomingback

    San Francisco

    2 reviews

    2.0

    2 reviews

    Dined on June 10, 2022

    overall2food2service1ambience3
    Over priced with very slow service. Food was ok but nowhere near what the price suggested.
  3. S

    Sapir

    1 review

    5.0

    1 review

    Dined on June 8, 2022

    overall5food5service5ambience5
    The place is beautiful, the host was welcoming, the service was wonderful and the food is great.
  4. MD

    MDGD

    San Diego

    25 reviews

    1.0

    25 reviews

    Dined on June 8, 2022

    overall1food1service1ambience3
    Absolutely horrible service!
  5. RM

    RM2013

    New York Area

    2 reviews

    2.0

    2 reviews

    Dined on May 29, 2022

    overall2food2service3ambience2
    It was just ok! Nice atmosphere but food is just very average which is a huge shame
  6. F

    Flotenbye

    Central Coast

    3 reviews

    5.0

    3 reviews

    Dined on May 8, 2022

    overall5food4service5ambience4
    Pleasant setting with comfortable seating. Polite, attentive servers. Food choices limited, but well prepared, if not extremely imaginative. Excellent coffee. Reasonable value. Would return for breakfast when starting a day near Custom house Plaza.
  7. R

    Raul

    1 review

    5.0

    1 review

    Dined on April 21, 2022

    overall5food4service5ambience5
    Jack’s was right in the portola hotel and was an easy and tasty dinner. The service is top notch and kid conscious! We had 3 kids 5 and under and they expedited the kids food. Can’t wait to come back again!
  8. JM

    JamesM

    1 review

    1.0

    1 review

    Dined on April 6, 2022

    overall1food3service1ambience3
    It was shut without telling us because a conference was on
  9. KK

    KimK

    Sacramento

    1 review

    2.0

    1 review

    Dined on April 3, 2022

    overall2food1service4ambience3
    Stayed at hotel, which was beautiful. Food: Ordered twice. Once for lunch in the bar. Ordered hummus, a club sandwich and drinks. Food was ok drink glasses look like the had not been washed. Kids climbing around the ambient fireplace wall which was annoying. Second meal, dinner in the “restaurant” good service and that’s it. Food was terrible. Husband got sick from the clam chowder. May have been too rich (?) he said it was a “different “ tasting clam chowder. Prime rib was thin and looked like a steak from Dennys which cost $48.00. Asparagus was great. Side salad good. For a hotel as nice as this, food should be above par. Don’t waste your time for the convenience.
  10. CM

    CeceM

    San Francisco

    1 review

    5.0

    1 review

    Dined on March 27, 2022

    overall5food5service5ambience5
    Colleen and her fellow staff that night were very friendly and helpful. I would absolutely come back.
  11. k

    kadidiac

    San Francisco

    44 reviews

    vip
    4.0

    44 reviews

    Dined on March 26, 2022

    overall4food4service4ambience3
    Some of the restaurant’s seating is in the hotel atrium, which is cool but also ver loud. And you constantly have people walk by your table as you eat. The menu is limited but food is good. They also have a mocktail menu which is something I as a non drinker appreciate. Try their The Bomb dessert. Service was interesting. We started with one server and ended with a different one, no word about break or end of shift. We also had several other people bring food and clear plates. It was a bit disorganized so we told one person No to a question and then the next did it anyway. We also had a little too much attention from the second waitress. The line between being attentive and don’t annoy me seemed a bit unclear.
  12. TW

    TomW

    Central Coast

    19 reviews

    4.0

    19 reviews

    Dined on March 16, 2022

    overall4food4service4ambience3
    Nice, good food and service.
  13. m

    miatax

    San Francisco

    17 reviews

    4.0

    17 reviews

    Dined on March 13, 2022

    overall4food4service3ambience3
    Excellent value. Food was very good. Service was very friendly but could have been a bit more attentive.
  14. GP

    GlendaP

    San Diego

    7 reviews

    5.0

    7 reviews

    Dined on March 10, 2022

    overall5food4service5ambience5
    Samantha our server was very attentive. It was my husband birthday and we sat at the table closest to the fireplace.
  15. CW

    ChrisW

    San Francisco

    2 reviews

    vip
    3.0

    2 reviews

    Dined on March 5, 2022

    overall3food4service5ambience1
    Disappointed with Jacks Famous Chowder compared to years prior… seems to have deteriorated over the years. No noticeable clams Dungeness crab or bacon in the chowder at all this time. Tempura calamari was very good as well as breakfast. Would be nicer to eat in the old Jack’s restaurant…Not a pleasant experience dining in the lobby especially when we get blasted with cold wind each time the doors open.
  16. R

    Rreedd

    Central Coast

    1 review

    4.0

    1 review

    Dined on March 5, 2022

    overall4food4service4ambience2
    It was very cold with the dorm opening every few minutes. even in the bar, cold air could be felt. Maybe moveable screens in front of the doors would help.
  17. OT

    OpenTable Diner

    Atlanta

    3 reviews

    3.0

    3 reviews

    Dined on February 6, 2022

    overall3food3service4ambience3
    Decent spot for a casual meal. A little loud, but it’s in the atrium of a hotel so to be expected. Food is average, but the service was great.
  18. CG

    ChristopherG

    San Francisco

    1 review

    2.0

    1 review

    Dined on January 1, 2022

    overall2food2service2ambience2
    The food was average and we bought an expensive bottle of Chardonnay that was given to us at room temperature.
  19. JG

    JessicaG

    1 review

    5.0

    1 review

    Dined on January 1, 2022

    overall5food4service5ambience4
    Casey G took great care of us. She had awesome recommendations & was very friendly and personable. We got the margarita pizza, gnocchi with flank steak on top, and a beet salad. We will be back. Thank you, Jacks!
  20. TP

    TimothyP

    1 review

    3.0

    1 review

    Dined on January 1, 2022

    overall3food3service5ambience5
    Nice people. Food was average at best. Nice atmosphere and appearance.
  21. k

    karim

    1 review

    2.0

    1 review

    Dined on December 30, 2021

    overall2food2service3ambience1
    Jacks is no longer Jacks. It is not nice wood and booths. It is the now the hotel lobby. With doors opening and the cold coming in and people trying to eat their meal. Very dissatisfied
  22. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on December 27, 2021

    overall3food2service4ambience4
    The place was beautiful. Tables are a little high. The staff and service was very nice. Starters were amazing. The mains were lacking flavor a bit unfortunately, but still good
  23. T

    Tiffanyxm

    San Francisco

    48 reviews

    vip
    4.0

    48 reviews

    Dined on December 27, 2021

    overall4food4service5ambience4
    We came to Monterey for Christmas and pick this restaurant because of Covid concern. The restaurant has high ceilings and open spaces for indoor setting. We felt much safe at this environment. The dinner menu is very limited. You really do not have much choice. But the service was very good. The waitress was excellent and highly efficient. All service people wear face mask but there is no vaccinations required to dine in. The food are good.
  24. JK

    JohnK

    Hawaii

    3 reviews

    1.0

    3 reviews

    Dined on December 26, 2021

    overall1food3service1ambience3
    Worse service I have ever experienced and without agreeing they added a 18 percent tip.on top of the price of themeal. To charge $65.00 for prime rib to me was a complete ripoff.
  25. JH

    JohnH

    Sacramento

    3 reviews

    3.0

    3 reviews

    Dined on December 26, 2021

    overall3food2service4ambience3
    Lacked ambiance of the old Jack's. Noisy, food was just okay, not exceptional like in year's past. I had the halibut, and it was overcooked. Portions were small.
  26. P

    Pacmom

    San Francisco

    8 reviews

    3.0

    8 reviews

    Dined on December 26, 2021

    overall3food4service4ambience2
    It was fine. Christmas menu - fixed 3 course. Dogs allowed in the atrium, which would be fine it one wasn’t barking numerous times during what was supposed to be a nice meal. It was overpriced for what it was. $190 total for two people wasn’t worth the “experience”.
  27. OT

    OpenTable Diner

    San Francisco

    1 review

    3.0

    1 review

    Dined on December 26, 2021

    overall3food3service3ambience3
    Overpriced and food was just ok.
  28. AG

    AmandaG

    Central Coast

    2 reviews

    3.0

    2 reviews

    Dined on December 26, 2021

    overall3food3service5ambience4
    Jack’s food is delicious, turkey, stuffing, vegetables, cranberry and gravy all scratch and yum. Halibut was overcooked. The website had promised pie or cobbler and the menu changed. Sad for someone lactose intolerant to find out at the last minute.
  29. G

    Greg

    Tucson

    1 review

    4.0

    1 review

    Dined on December 25, 2021

    overall4food5service5ambience3
    Nicely decorated for the season Food good although I wonder what a prime rib dinner at some other time might cost. Not pricey because of demand for sure, mid-afternoon few tables occupied. Nice place tho. If it hadn't been for the loud off tune caroling from the bar area it would have been quiet pleasant
  30. B

    Barb

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on December 25, 2021

    overall5food5service5ambience5
    We enjoyed dining here very much. The breakfast items were superb and the dinner items were wonderful.
  31. JF

    JerryF

    San Francisco

    3 reviews

    vip
    4.0

    3 reviews

    Dined on December 19, 2021

    overall4food4service4ambience4
    Nice space Limited menus but food and wine were good…
  32. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on November 26, 2021

    overall4food5service4ambience3
    The food was very good. The staff was extremely busy, so service was a bit slow ; understandably. I was quite disappointed to get a very tiny table that was in the lobby of the hotel. That was very different than my pre COVID experience. I prefers the seating of the prior Jacks.
  33. J

    Jack

    San Francisco

    33 reviews

    vip
    4.0

    33 reviews

    Dined on November 26, 2021

    overall4food4service4ambience3
    The food was good and tasty, served promptly. The only downside was the portions - huge amount of food!
  34. MC

    MCinCA

    Los Angeles

    1 review

    1.0

    1 review

    Dined on November 25, 2021

    overall1food1service4ambience2
    Awful experience Thanksgiving Day. They took our reservation knowing we were the only table booked. Crazy awkward to eat a holiday meal in an empty restaurant. Not even any music on. Food beyond mediocre. Dennys quality. House salad was pathetic. Insulting actually. Thanksgiving “dinner” didn’t even include bread on the table. One of our party opted for a pizza. It was barely edible. How can you mess up pizza?? Eventually one other party arrived — they sat them right on top of us, in Covid times??? Seriously, the place was empty! Service was attentive and the trees are pretty, that’s the only positive thing to say. We were too speechless to even complain. Shockingly bad. Really regret paying and not insisting on a refund.
  35. V

    Voracious

    San Francisco

    1 review

    5.0

    1 review

    Dined on November 11, 2021

    overall5food5service5ambience5
    We eat out quite a bit. This dining experience was one of our all-time, best so far. Attentive staff, quality food, innovative cuisine were all common fare. We recommend the calamari and ceasar salad appetizers. Both dishes were enough to split and still be satiated. Our entree was a beautiful plated hearty portion of stroganoff with pappardelle, wild mushrooms, and creme fraiche, with filet mignon. I drank their signature margarita. It was a wonderful combination of flavors. We are looking forward to eating there again very soon. Even our breakfast the next morning was outstanding along with the service.
  36. OT

    OpenTable Diner

    Las Vegas

    2 reviews

    3.0

    2 reviews

    Dined on September 26, 2021

    overall3food3service4ambience3
    Limited menu
  37. S

    Swede

    Central Coast

    66 reviews

    vip
    5.0

    66 reviews

    Dined on September 17, 2021

    overall5food4service5ambience5
    Ambience and service was great. Dan liked his club sandwich very much. My Caesar salad was okay.
  38. A

    Allitalian

    Cleveland

    16 reviews

    vip
    3.0

    16 reviews

    Dined on September 16, 2021

    overall3food3service4ambience2
    Expensive for essentially eating in a hotel lobby. Not planning to return.
  39. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on September 12, 2021

    overall2food3service3ambience1
    Food was good however the noise from the bar area was terrible. Would not recommend at all!
  40. MB

    MarinBanker

    San Francisco

    31 reviews

    vip
    4.0

    31 reviews

    Dined on September 12, 2021

    overall4food5service4ambience2
    Great food… horrible noise…couldn’t hear yourself think…

FAQs

Jacks Monterey is rated 3.8 stars by 205 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Google Map for Jacks Monterey

2 Portola Plz Monterey, CA 93940-2419

Dining areas

Additional information

  • Neighborhood

    Monterey

  • Hours of operation

    Breakfast Daily 6:30 am–10:30 am Dinner Daily 4:00 pm–10:00 pm Bar Fri, Sat 10:00 pm–11:00 pm

  • Cuisines

    Californian, American

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    Hotel Parking

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Executive chef

    Carl Ashurst

  • Additional

    Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Dog Friendly, Full Bar, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Wheelchair Access, Wine

Copyright © 2022 OpenTable, Inc. 1 Montgomery St Ste 700, San Francisco CA 94104 - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Booking LogoPriceline LogoKAYAK LogoAgoda LogoRentalcars LogoOpenTable Logo