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Jacks Monterey, Monterey, CA

Jacks Monterey

4.0
4
271 Reviews
$31 to $50
Californian
Jacks Monterey is poised to provide a refreshing culinary experience in downtown Monterey, inside the Portola Hotel & Spa. Emphasizing local ingredients, high-quality seafood, and an award-winning wine and cocktail program, Jacks philosophy derives from globally-inspired traditions of California Cultural Cuisine highlighting flavor profiles unique to cultures from around the world. With design details throughout the indoor and outdoor dining venue to echo the beautiful surrounding landscape, the atmosphere at Jacks promises to be sophisticated—never pretentious. Jacks offers a variety of seating with a bar, fireplace lounge, and pet-friendly, outdoor space features living walls, bistro lighting, and fire pits.

Open for Breakfast & Dinner.

For more information visit www.portolahotel.com/dining/jacks-monterey

Make a reservation

2 people

7:00 PM


Booked 4 times today

Dining areas

Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    Californian, American
  • Hours of operation
    Breakfast Daily 6:30 am–10:30 am Dinner Daily 4:00 pm–10:00 pm Bar Fri, Sat 10:00 pm–11:00 pm
  • Phone number
    (831) 649-7830
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Business Casual
  • Executive chef
    Carl Ashurst
  • Neighborhood
    Monterey
  • Parking details
    Hotel Parking
  • Additional
    Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Dog Friendly, Full Bar, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Wheelchair Access, Wine

What 271 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.0
4 based on recent ratings
  • 4.1Food
  • 4Service
  • 4Ambience
  • 3.5Value

NoiseModerate

Loved For

  • Monterey / Carmel

    Kid-friendly

  • Monterey / Carmel

    Healthy

  • Monterey / Carmel

    Hot spot

  • Monterey / Carmel

    Lively

271 Reviews
  1. NaomiV

    San Francisco

    2 reviews

    4.0

    2 reviews

    Dined on February 25, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5
    everything was amazing, the short rib ravioli was great, (our waitress recommended but said it’s seasonal) the shrimp scampi was great, and so was the salmon. it was a nice lighter option. our favorite was the sourdough bread, as an app! get it! the only downside was drinks, was not a fan of the cucumber martini and usually i love those. 100% recommend for the food.

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  2. OpenTable Diner

    Central Coast

    2 reviews

    2.0

    2 reviews

    Dined on February 15, 2024

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 5
    I wish the food and service were equal to the beautiful space and the steep price but it wasn’t. Not even close. Not the server’s fault - clearly over worked and doing her best.

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  3. OpenTable Diner

    San Joaquin

    23 reviews

    5.0

    23 reviews

    Dined on January 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great spot to have dinner & drinks at. The staff is very attentive and friendly.

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  4. Mason

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on January 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    Everything was great from the food to the ambiance to our service we received from Jesus. The restaurant is very dog friendly & accommodating overall a great experience.

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  5. FrancoiseM

    San Francisco

    1 review

    4.0

    1 review

    Dined on December 28, 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Great experience and great service. My only complaint is, that I did not receive a confirmation or text for my reservation.

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  6. olyao

    Sacramento

    1 review

    1.0

    1 review

    Dined on December 27, 2023

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 1
    Food not as good, very pricy, not elegant, okay service. Wouldn’t go back there. Not good for special occasions.

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  7. OpenTable Diner

    San Francisco

    4 reviews

    vip
    5.0

    4 reviews

    Dined on December 24, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great food, good service and fabulous entertainment - who could ask for more?

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  8. DavidF

    Sacramento

    1 review

    5.0

    1 review

    Dined on November 26, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    The service was excellent from the time we walked in until the time we left. We brought our own wine and they handled it with care.

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  9. OpenTable Diner

    San Francisco

    2 reviews

    vip
    2.0

    2 reviews

    Dined on November 24, 2023

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3
    Food came out at different times, mine was lukewarm, food took forever.,I just wasn’t impressed for what we paid.

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  10. Thisguyrighthere

    San Francisco

    3 reviews

    2.0

    3 reviews

    Dined on November 12, 2023

    1. Overall 2
    2. Food 3
    3. Service 3
    4. Ambience 1
    Didn’t realize it was a hotel restaurant with seating literally in the lobby. Lots of through traffic, lots of kids, loud. The sourdough bread was amazing. The pot pie was underseasoned. The salmon was good but not $40 good.

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  11. GarethG

    New York City

    9 reviews

    vip
    5.0

    9 reviews

    Dined on November 5, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    This hotel do a great job of food and beverage! This lobby restaurant and bar has a simple but great menu that packs flavor at a slightly high but not obnoxious price. Although wine by the glass is expensive at $16 for a small glass of wine even if they are top tier blends. This was a relaxing environment with great food and attentive service. I would stay at this hotel and eat here again for sure.

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  12. OpenTable Diner

    San Francisco

    8 reviews

    vip
    4.0

    8 reviews

    Dined on October 9, 2023

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5
    Best huevos rancheros ever! Huge portion. Would have liked the option of a half size because I couldn’t finish everything. So tasty!

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  13. OpenTable Diner

    New York City

    5 reviews

    5.0

    5 reviews

    Dined on September 18, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Fabulous service!! Great ambiance!!! Food pretty good! Hotel Fabulous!!!

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  14. BillL

    San Diego

    1 review

    3.0

    1 review

    Dined on August 28, 2023

    1. Overall 3
    2. Food 1
    3. Service 3
    4. Ambience 2
    Sucked big time. Burger was gross. Club sandwich was gross.

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  15. OpenTable Diner

    Orange County

    2 reviews

    5.0

    2 reviews

    Dined on August 27, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great food and service. Highly recommend to stop in for dinner. When I’m visiting next time I’ll make sure to try breakfast.

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  16. LarryH

    Central Coast

    1 review

    4.0

    1 review

    Dined on August 7, 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    The food was exciting and delicious. Great diversity in the dishes for such a small menu. We were seated in the lobby side of the restaurant and enjoyed the open atmosphere, but we probably would have liked it better if the sun was still up. There is a big difference between inside the restaurant and in the hotel lobby. They are also ADA-compliant and friendly about it.

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  17. OpenTable Diner

    Central Coast

    1 review

    3.0

    1 review

    Dined on July 31, 2023

    1. Overall 3
    2. Food 1
    3. Service 4
    4. Ambience 3
    If you are looking for good drinks it’s a good place other than that look for better place that serves good food the staff was really help though just not the food quality

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  18. OpenTable Diner

    Greater Boston

    4 reviews

    vip
    2.0

    4 reviews

    Dined on July 21, 2023

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 2
    The food was mediocre, the service was fine but everything could have been better

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  19. Patrick

    San Francisco

    176 reviews

    vip
    5.0

    176 reviews

    Dined on July 9, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    After a long day at the Women's US Open golf tournament, and given the fact we were staying at the Marriott, Jack's was the perfect location for a very good, very relaxing and nice, casual dinner. The service was outstanding and the food and wine were delicious. Thank you to all the staff at Jack's for an excellent dinner and a perfect evening.

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  20. OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on July 3, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    We went here near closing time for breakfast and received great service. The staff didn’t try to rush us at all. Sometimes if you come towards the end of a serving period, staff will be less attentive or food will be less cooked/presentable. That wasn’t the case here! The servers were really nice and checked in on us to make sure we had everything we needed. The food actually came out very quickly and was very yummy. I was pretty happy with the omelette I ordered. It was HUGE and they didn’t have a limit on the amount of ingredients you could put in it, which was nice. Plus, it was just very pretty inside here. Great way to start the day and fuel our trip to the Monterey Bay Aquarium!

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  21. SkipT

    Orange County

    1 review

    5.0

    1 review

    Dined on July 3, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We were a few minutes late and they still found a table and quickly took our drink order. Servers were quick and attentive

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  22. OpenTable Diner

    San Francisco

    2 reviews

    3.0

    2 reviews

    Dined on July 3, 2023

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3
    Too many dogs permitted into the dining room. I came to dinner, not a dog park.

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  23. Chuck

    Charleston

    11 reviews

    vip
    5.0

    11 reviews

    Dined on June 11, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    The four of us all ordered different appetizers and entries. Everyone's food was delicious. Our server was efficient, friendly, and always there when we needed anything.

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  24. OpenTable Diner

    Central Coast

    1 review

    3.0

    1 review

    Dined on May 15, 2023

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 3
    We had a nice time visiting Jack's for dinner. Jesus (Chewy), our server, was EXCELLENT, very attentive and interactive, funny, too. He made great recommendations that we really liked. He wasnt well- informed on some questions regarding food, sych as uf the salmon is wild or who made tge bread, but thats corporate error in training.The food was good, but the kitchen doesn't offer crab crackers for the paella - so come prepared. Paella was good, great flavor but a bit ivercooked on the fish.The sourdough bread loaf from the starter menu was magical, and I'm a bread connoisseur so I know good sourdough ha! Warmed in an iron skillet, brought out hot, it just has this beautiful crispy outer crust. It is cut into squares but left together with a mound of butter and parsley oozing down into it. You tear apart and chomp... Oh yummy. Shrimp scampi in campinelli pasta was excellent! Sand dabs, imo, were bland and overcooked but presented nicely. Note, the 'restaurant' is basically in the lobby, so you will get a lot of echoes from othervpatrons chatting and people walking through. View us of the patio and slightly into the plaza - it's ok, but a little too open for my liking. Drinks and prices were great and fair. Nice experience - I'd go back, especially for that bread and my Monterey Old Fashioned with Basil Haydens, and Chewy's great service!

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  25. Debby

    Cleveland

    11 reviews

    vip
    5.0

    11 reviews

    Dined on May 4, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Lovely atmosphere, excellent food and tasty cocktails

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  26. OpenTable Diner

    Sacramento

    2 reviews

    5.0

    2 reviews

    Dined on May 4, 2023

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 5
    Great food, slow service even though the restaurant was empty

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  27. SusanB

    Central Coast

    1 review

    3.0

    1 review

    Dined on April 20, 2023

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4
    Some of the food was good, the main course was just ok.

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  28. OpenTable Diner

    Central Coast

    1 review

    4.0

    1 review

    Dined on April 18, 2023

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3
    Excellent scampi and bomb desert was greatest, service very romps attentive and complete

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  29. Vincentv

    Baltimore

    1 review

    5.0

    1 review

    Dined on April 7, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great meal in a nice venue. Handled our reservation with no issues.

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  30. OpenTable Diner

    Tahoe

    3 reviews

    5.0

    3 reviews

    Dined on March 27, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Our waitress Isabelle was wonderful! She made the experience stellar for our six year old daughter! The food & drinks were delicious and beautifully presented, as well!

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  31. AndyH

    Central Coast

    1 review

    4.0

    1 review

    Dined on March 25, 2023

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4
    Really wonderful food and our server was great. The tables in the middle of the hotel were a little weird and some of the items we ordered came out different than how they were on the menu.

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  32. Rodh

    San Francisco

    7 reviews

    vip
    3.0

    7 reviews

    Dined on March 6, 2023

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3
    Food was very good, we were fortunately seated in the bar area, seating in the lobby looked very uncomfortable

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  33. OpenTable Diner

    Los Angeles

    1 review

    4.0

    1 review

    Dined on March 4, 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5
    We had an early Friday night meal with friends during the jazz bash. Service was incredibly slow for the early hour, but I imagine there are fewer cooks and servers, and they were going to be slammed the whole weekend. We just loved getting together once a year and chatting so we were fine with slower no pushy service. Food was good, priced high but that’s for the ambiance and not having to leave the hotel. It’s a nice place to hang out with friends.

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  34. Nesh

    San Francisco

    1 review

    vip
    5.0

    1 review

    Dined on February 26, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent service and even better food. Great ambiance too! Antonio took good care of us :)

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  35. NapaEater

    San Francisco

    55 reviews

    2.0

    55 reviews

    Dined on February 26, 2023

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 4
    If you want really deliciious chowder with crab meat, you definitely should go here. It's fantastic. that was the only thing other than the nice servers and host that was good. My hub had the chicken sandwhich, so dry he could barely eat it, my rice bowl was okay but my meat was blue, rare, not medium and inedible - I brought it home and made my dog happy.

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  36. Vero

    Central Coast

    1 review

    5.0

    1 review

    Dined on February 15, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    This is my first time visiting the Jacks Restaurant with my family. I loved this place because this is romantic, a cozy and relaxing place. The people who work there are very friendly and very nice. I enjoyed the dinner with my family.

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  37. MichaelA

    San Francisco

    1 review

    5.0

    1 review

    Dined on February 15, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Service was excellent, food was exceptional and it was a friendly and inviting atmosphere. I highly recommend Jacks for a fine dining experience.

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  38. JohnM

    San Diego

    10 reviews

    vip
    3.0

    10 reviews

    Dined on February 11, 2023

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 1
    This is not the place for a special occasion. Service is fine, prices are fine, food quality is okay. It does not “wow” in any way - which is weird, considering the Portola is the premiere downtown hotel. The atmosphere is noisy and a bit chaotic - there will be kids screaming, people checking in and out of the adjacent lobby, and very loud lobby music. Wouldn’t recommend this place or the food (especially the fish) for anything more than a quick bite after work, or I’d you’re a tourist whose not looking to leave the hotel.

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  39. homeygfunk

    Central Coast

    1 review

    1.0

    1 review

    Dined on December 31, 2022

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3
    Had dinner and breakfast. Dinner was awful. super overcooked everything! 2 "big" scallops were very over done and super expensive. the shrimp scampi also very overdone. My potatoes in the morinng were soggy and gross. the pizza was super cheassy and not flavorfull. lame. the heaters were pumping also which was insane and it was loud wiht music also.

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  40. TracyT

    Central Coast

    1 review

    4.0

    1 review

    Dined on December 30, 2022

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    Beautiful atrium dining. Great food and service. Highly recommend.

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FAQs

Jacks Monterey is rated 4 stars by 271 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 4 times today
Google Map for Jacks Monterey

2 Portola Plz, Monterey, CA 93940-2419

Dining areas

Additional information

  • Neighborhood
    Monterey
  • Hours of operation
    Breakfast Daily 6:30 am–10:30 am Dinner Daily 4:00 pm–10:00 pm Bar Fri, Sat 10:00 pm–11:00 pm
  • Price
    $31 to $50
  • Cuisines
    Californian, American
  • Dining style
    Casual Dining
  • Dress code
    Business Casual
  • Parking details
    Hotel Parking
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Executive chef
    Carl Ashurst
  • Additional
    Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Dog Friendly, Full Bar, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Wheelchair Access, Wine
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