Igloo Village at The Reef - Newport

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1. JM

   JenM

   New England

   3 reviews

   5.0

   3 reviews

   Dined on January 29, 2023

   overall5food5service5ambience5

   Absolutely amazing all around! From being greeted at the door from the amazing hostess who was so bubbly and friendly, to the manager Andrew who went out of his way to accommodate us because I made the reservation for the wrong day, but he still found us a beautiful igloo for our girls lunch out! The food and drinks are excellent (especially the Baileys French Toast and cosmos). We have now had the pleasure of dining there 3 times and I can’t wait to go back!

   Igloo Village at The Reef - NewportResponded 7 days agoHi Jen - Thank you so much for this great review! Andrew is awesome and always makes sure guests feel welcome and have the best possible experience - The Baileys French Toast is great, you should try the Avocado Toast next time if you like that - It's out of this world! I'm so happy that you are enjoying your igloo experiences, wait until you see what we have in store for the summer.... I will definitely share this with him!

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2. B

   Bonnie

   Baltimore

   18 reviews

   4.0

   18 reviews

   Dined on January 29, 2023

   overall4food2service5ambience5

   The igloo alone was an experience not to be missed. We arrived for a 9:15 reservation. We were shown to the igloo. All are themed and ours was the Caribbean. Lucky because that would have been my choice and upon reserving you were prohibited from choosing. Our server was Danielle. She was cheerful and very accommodating. Definitely deserves accolades. Checked on us frequently. Appetizers were a plus. Particularly Calamari. Mains - meh.

   Igloo Village at The Reef - NewportResponded 7 days agoHi Bonnie, thank you so much for this review. We are so thrilled that you enjoyed your igloo experience and that Danielle took such great care of you. We will definitely be sharing your with her. Hope to see you back soon

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3. M

   Melissa

   1 review

   5.0

   1 review

   Dined on January 22, 2023

   overall5food5service5ambience5

   The igloos were so spacious and gorgeous. We arrived a little early and our igloo wasn’t ready yet so we were escorted to the bar. The ambience inside the restaurant was beautiful with candles softly lit throughout and the live music was a dream! The bartender was friendly & made the most delicious painkiller I’ve had! Getting into the igloo I was surprised by the warmth and the blankets were an added bonus. Our servers were so great at explaining the specials and had great recommendations. The food was top shelf and the price is well justified with amazing product and portions were perfect. Highly recommend to splurge on the igloo but also can’t wait to be back in the summer!

   Igloo Village at The Reef - NewportResponded on January 27, 2023Hi Melissa - We are so thrilled that you had such a great experience in the Igloos. The painkiller is a fan favorite and we are told its better then the ones in the caribbean! Our goal is an excellent customer experience and we have a lot of exciting things planned for the summer... I think you'll be very impressed See you soon

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4. CA

   CapeAnn

   Orlando

   12 reviews

   vip
   3.0

   12 reviews

   Dined on January 21, 2023

   overall3food3service2ambience3

   Update - To be honest, my daughter and I didn’t have the best experience at The Reef - but, both the owner and manager contacted me directly post Experience & made it right - will give the place another try.

   Igloo Village at The Reef - NewportResponded on January 27, 2023Hello - I am so sorry that your experience did not live up to our standards. Our goal is always for our guests to have an excellent experience and I am so sorry about this - We left you a message and would like to talk to you about this. Please call back at your earliest convenience. Thank you so much

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5. KG

   KatieG

   1 review

   5.0

   1 review

   Dined on January 20, 2023

   overall5food5service5ambience5

   Our server made our stay the BEST! Caitlin was so nice and attentive without being intrusive- thank-you!!!

   Igloo Village at The Reef - NewportResponded on January 27, 2023Hi Katie - thank you for such a great review! We are thrilled that you had such a great time - Katie is the best and we will be sure to share this with her. Thanks so much and hope to see you back soon

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6. M

   Maitai

   New York Area

   9 reviews

   vip
   5.0

   9 reviews

   Dined on January 16, 2023

   overall5food4service5ambience5

   The perfect setting for our celebration. My mother loved her 70th birthday surprise. Our waitress Kaitlin was attentive. The igloo was cozy and enchanting. The food was good, drinks okay. . I would definitely do this again. I thought it was worth the $100 fee.

   Igloo Village at The Reef - NewportResponded on January 18, 2023Hello - So happy to hear that your mom had a great birthday celebration in the igloos - we agree its such a perfect way to celebrate a special occasion. Thank you for leaving this review and we will certainly tell Katie. Thanks

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7. KH

   KateH

   New York Area

   30 reviews

   vip
   4.0

   30 reviews

   Dined on January 16, 2023

   overall4food4service4ambience4

   The igloo was a lot of fun but we were disappointed that the blue tooth speaker would not work and never got fixed.

   Igloo Village at The Reef - NewportResponded on January 27, 2023Hello - Thank you for leaving this review - We are so happy to hear that you enjoyed the igloos and are sorry there was an issue with the speaker. The manager tried to fix it himself and was unable so we had to have someone come in to look at it. Hope to see you back soon

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8. CA

   ChadA413

   New England

   8 reviews

   5.0

   8 reviews

   Dined on January 15, 2023

   overall5food5service5ambience5

   Birthday lunch was a great hit! It was really cold and windy that day and so comfortable in the igloo! They were all so beautifully decorated!

   Igloo Village at The Reef - NewportResponded on January 18, 2023Hi Chad - thanks so much for leaving this review! The igloos are so warm and cozy, especially with the fireplace! So glad you enjoyed and hope to see you back Thanks

   Report
9. OT

   OpenTable Diner

   New England

   1 review

   5.0

   1 review

   Dined on January 15, 2023

   overall5food5service5ambience5

   Service and food was excellent!

   Igloo Village at The Reef - NewportResponded on January 18, 2023Thank you for this review and for letting us know! We hope to see you back soon

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10. OT

    OpenTable Diner

    New England

    8 reviews

    5.0

    8 reviews

    Dined on January 14, 2023

    overall5food5service5ambience5

    The best experience the igloos are fantastic. WOULD LOVE TO RETURN

    Igloo Village at The Reef - NewportResponded on January 15, 2023Thanks so much! We are thrilled that you had such a great experience and hope to see you back soon!

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11. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 13, 2023

    overall5food5service5ambience5

    The igloos were decorated fabulously with much attention to detail. Our server was terrific. My chowder was perhaps the best I’ve ever had & our sandwiches were perfect. I’d wait til I had a big crowd to pay the price of the igloo though. Overall, excellent lunch!

    Igloo Village at The Reef - NewportResponded on January 15, 2023Thanks so much for this review! We're so happy to hear that you enjoyed everything - our chowder is amazing and is a fan favorite! The igloos are a great way to spend time with friends and family so hope to see you back soon!

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12. BL

    BethL

    Chicago

    1 review

    5.0

    1 review

    Dined on January 13, 2023

    overall5food5service5ambience5

    What an enchanting experience the igloo dining was. The staff were friendly, helpful and fun. We couldn't have asked for anything more.

    Igloo Village at The Reef - NewportResponded on January 15, 2023Thank you so much for this review! We are so happy that you had such a great experience and hope to see you back soon

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13. OT

    OpenTable Diner

    New England

    1 review

    5.0

    1 review

    Dined on January 8, 2023

    overall5food5service5ambience5

    Birthday event, the igloo was PERFECT, service was prompt, friendly and very well done. Food and drinks were delicious!

    Igloo Village at The Reef - NewportResponded on January 10, 2023Thank you so much for this review! We are so happy that you had such a great experience and hope to see you back soon

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14. OT

    OpenTable Diner

    Kansas City

    1 review

    4.0

    1 review

    Dined on January 8, 2023

    overall4food3service5ambience3

    Our server was awesome. Food was pretty good, not stellar. The drinks were nothing special either. It’s mostly about the experience of being in the igloo ! A little disappointed about the not advertised igloo $100 booking fee you receive on your bill without any notification.

    Igloo Village at The Reef - NewportResponded on January 8, 2023Hello - Thank you for this review. I am thrilled that your server was awesome, and would like to speak with you about the rest of your experience. I am emailing you privately now. Thank you The Reef

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15. OT

    OpenTable Diner

    New England

    2 reviews

    vip
    2.0

    2 reviews

    Dined on January 7, 2023

    overall2food2service2ambience2

    Not the best. Had to turn our lights on cold inside food not that good. Service slow. No one was there to boot. Overall I do not recommend it I highly recommend coast guard house though

    Igloo Village at The Reef - NewportResponded on January 8, 2023Hello - I apologize that you did not have a 5 star visit. Excellent customer experience is always our goal and we would love to get more feedback from you. I am sending you a private message now. Thank you

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16. JM

    JenM

    New England

    4 reviews

    5.0

    4 reviews

    Dined on January 7, 2023

    overall5food5service5ambience5

    Absolutely amazing! Each igloo is themed differently and gorgeous. Extremely roomy and easy to move around in. The staff was so friendly and helpful. Food was excellent! Can’t wait to go back!

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17. MM

    MarcM

    Mississippi

    1 review

    5.0

    1 review

    Dined on January 5, 2023

    overall5food5service5ambience5

    Our family truly enjoyed the food, ambiance, and everything about tye Igloo Village at The Reef! We were celebrating two anniversaries, three birthdays, and one promotion, so it was a fabulous place to do just that!! Highly recommended!! 😍😍

    Igloo Village at The Reef - NewportResponded on January 8, 2023Hi Marc! Thank you for this review. It sounds like our igloos were a perfect way to celebrate so many special occasions! We hope to see you back soon Thanks

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18. DB

    DanielleB

    New England

    1 review

    4.0

    1 review

    Dined on January 2, 2023

    overall4food5service2ambience5

    Had an igloo for my daughters birthday. Super cute space and very comfortable. The manager brought us some Prosecco complimentary which was very nice of him for the occasion. We were there for about a half hour when we realized no one had come over to take a drink order so I had to go find someone. They were very apologetic. Our server was very nice. When the appetizers came out we didn’t have plates or silverware so I had to ask. The food was outstanding and we loved connecting the music to the speaker however there was a restaurant speaker coming off of the main building next to us so the music from the restaurant blended with ours. I understood the hiccup with the service but with our igloo being right outside of the door of the main dining area I couldn’t understand why no one noticed they hadn’t been in there . Either way everyone in my party will return there. Things happen and I would recommend to anyone to go there. I have been managing restaurants for 15 years and I’m more than understanding that those things happen. No one is perfect and they made our experience enjoyable in the end

    Igloo Village at The Reef - NewportResponded on January 3, 2023Hi Danielle, thank you so much for the review. Our goal is always an excellent experience for our guests, and while I'm thrilled that you enjoyed everything, and that your daughter had such a nice celebration, I do apologize for the lapse in service - we are addressing that and hope to see you back soon, so you can see that. Thanks for being so understanding and Happy and Healthy New Year!

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19. KJ

    KatrinJ

    1 review

    4.0

    1 review

    Dined on January 1, 2023

    overall4food1service3ambience3

    The igloo is a nice experience. I had two main issues, the food was a disappointment. They didn’t do anything special for my anniversary, I thought they would put some flowers or candles. Also if u are going during the winter it’s cold.

    Igloo Village at The Reef - NewportResponded on January 3, 2023Hello and thank you for the review! We apologize that you did not have the greatest experience. Justin Cerro, General Manager, will be reaching out to speak with you directly. Thank you

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20. K

    Kimoc

    New England

    9 reviews

    4.0

    9 reviews

    Dined on January 1, 2023

    overall4food3service3ambience5

    We loved the igloo experience. The menu is ok and the food was good, our server forgot our appetizer, day after New Year's Eve so I guess they had brain fog. Other than that our server was very personable.

    Igloo Village at The Reef - NewportResponded on January 3, 2023Hello Thank you for this review. We're so happy to hear that you loved the experience even with the forgotten appetizer. We hope to see you back soon. Happy and Healthy New Year!

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21. LT

    LauraT

    New England

    4 reviews

    5.0

    4 reviews

    Dined on January 1, 2023

    overall5food5service5ambience5

    Great food, excellent service and beautiful ambiance, The Reef was a perfect way to start the New Year. There have been comments about the igloo fee but most places charge for them and these are worth it. They are beautifully decorated and super clean. We can’t wait to go back.

    Igloo Village at The Reef - NewportResponded on January 1, 2023Thanks so much Laura! We really appreciate the support and are so happy to hear that you had such a great experience. Wishing you a happy and healthy new year and hope to see you back soon!

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22. KC

    KairaC

    1 review

    3.0

    1 review

    Dined on December 29, 2022

    overall3food5service5ambience5

    We have a really great experience, but overall can't give it five stars. We booked the igloo for 4:15 pm, and we arrived on time, a party of 2. I called ahead of time to ask if we could pick the igloo and was told that I could, but when I arrived, I was told I couldn't because we are a small party, and they needed to place us to where it seemed better for the party size. Afterward, we were told we only had 10 minutes left around 6 pm. The igloo experience is 2.5 hours, so we were supposed to be able to stay until 6:45 pm as my reservation was at 4:15. The manager came to inform us we came late, and that they needed to clean the tables for the next party. However, we arrived on time, and it appeared that we were the only ones told to leave, as a big party in front of us was still there. They were there before us, so assuming they arrived at 4 pm, they were supposed to leave at 6:30, but they were there till after as we were in the parking lot discussing with each other about our frustration. Furthermore, we are visitors from NYC; we are not even local, so giving this kind of treatment is not right just cause we are two people taking up a whole igloo. We have a good experience until we were told we need to leave. We were given some sort of compensation to sit by the fireplace indoor but what's the Point so we reject the offer, we pay 100$ to rent the igloo for 2.5 hours and we can't even stay the 2.5 hours.

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23. KR

    KevinR

    New England

    2 reviews

    5.0

    2 reviews

    Dined on December 22, 2022

    overall5food5service5ambience5

    What an awesome way to celebrate with friends and family! Lit ,decorated, plenty of comfy seating with a fireplace! We had the most awesome waiter. Killian. He was very attentive and made sure we were taken care of. Kudos to him. We definitely will be back You get that privacy you want when getting together

    Igloo Village at The Reef - NewportResponded on January 1, 2023HI Kevin Thank you so much for this review. It makes us very happy to hear that our guests had such a great experience. I will most definitely share this with Killian - he's great! Happy and Healthy New Year and look forward to seeing you back again

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24. OT

    OpenTable Diner

    New England

    1 review

    5.0

    1 review

    Dined on December 21, 2022

    overall5food5service5ambience5

    Alyssa is the best!! Food was great.

    Igloo Village at The Reef - NewportResponded on January 1, 2023Thanks so much! We will definitely let her know, thanks so much for this shout out! Happy Holidays!

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25. OT

    OpenTable Diner

    Salt Lake City

    2 reviews

    vip
    5.0

    2 reviews

    Dined on December 18, 2022

    overall5food5service4ambience5

    We had the best time at our igloo! There was a Bluetooth speaker and we were able to watch the World Cup (we brought an iPad). Food was amazing and service was great. The experience fee is steep but it was worth it

    Igloo Village at The Reef - NewportResponded on December 19, 2022Hello! Thank you for this great review. We are thrilled that you had such an amazing experience and hope to see you again Happy Holidays

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26. OT

    OpenTable Diner

    Las Vegas

    4 reviews

    4.0

    4 reviews

    Dined on December 17, 2022

    overall4food4service5ambience5

    Good was excellent and so was the service. We weren’t aware of igloo $109 up charge. Grateful it was worth it! Just make sure to go as a group so it doesn’t hit so hard.

    Igloo Village at The Reef - NewportResponded on December 19, 2022Thank you for the review. We are thrilled that you had such a great experience. There is a note when you book the reservation about the fee, but we will take a look and see if we can make it more clear. Hope you have a great holiday!

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27. SN

    StephanieN

    New England

    3 reviews

    4.0

    3 reviews

    Dined on December 14, 2022

    overall4food4service4ambience4

    The food was very good as was Killian, our server. WE would return but don't need the igloo ambiance again. Very cute idea, but it was a bit chilly and overpriced. The decor was nice.

    Igloo Village at The Reef - NewportResponded on December 19, 2022Hi Stephanie, Thank you for leaving this review. Killian is great and I will be sure to let him know! If you prefer indoor dining, we have cozy fireplaces with music on the weekends. We hope to see you again

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28. OT

    OpenTable Diner

    New England

    2 reviews

    5.0

    2 reviews

    Dined on December 12, 2022

    overall5food5service5ambience5

    Amazing, snowy evening in Igloo with family. All food delicious and service impeccable. So enjoyable with decorations, fireplace and heater, personalized music and ample time to relax and enjoy the experience. Highly recommend!

    Igloo Village at The Reef - NewportResponded on December 14, 2022We are so thrilled that you had such an amazing experience in the Igloos. Thank you so much for the review! Happy Holidays and hope to see you back soon

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29. OT

    OpenTable Diner

    New York Area

    17 reviews

    vip
    5.0

    17 reviews

    Dined on December 10, 2022

    overall5food5service5ambience5

    Thank you for the great food and drinks! The igloo was amazing, down to my friends an I playing our music and just jamming out! Waitress was awesome too! Highly, recommend to come here and enjoy time with friends and family!

    Igloo Village at The Reef - NewportResponded on December 13, 2022Thank you so much for letting us know, and for this review! Happy Holidays!

    Report
30. OT

    OpenTable Diner

    New England

    1 review

    3.0

    1 review

    Dined on December 10, 2022

    overall3food5service4ambience5

    Food and service were outstanding. But compared to last year, it is way to pricey with the extra 100 fee on top of already premium priced meals and drinks. Talked to the GM and he explains that they used an outside "experience" company, that's why the extra costs. Last year, much better, more intimate. Won't be back.

    Igloo Village at The Reef - NewportResponded on December 14, 2022Thank you for the feedback! We're happy that you had great food & service but we're sorry that you didn't enjoy your experience as much as last year. We partnered with another company to help deliver a more elevated and unique experience, something that we know is important to our guests. We strive to offer a unique dining experience, and inflation has forced us to raise our prices somewhat. We hope you'll give us another chance to show you that we still offer great value despite this change.

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31. OT

    OpenTable Diner

    New England

    2 reviews

    vip
    5.0

    2 reviews

    Dined on December 10, 2022

    overall5food5service5ambience5

    Such a great experience!

    Igloo Village at The Reef - NewportResponded on December 13, 2022We are so happy to hear that -- thank you for this review! Happy Holidays!

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32. ES

    EmilyS

    New England

    6 reviews

    4.0

    6 reviews

    Dined on December 4, 2022

    overall4food5service5ambience4

    My friends and I had the best time! The food and service was incredible, and the igloo was gorgeous. My only complaint was that it was insanely hot inside the igloo. We turned off the fireplace as soon as we got inside and even propped the door open, but it was still extremely hot and really sunny in there. We also did not realize that the igloo cost $100 until we got the bill.

    Igloo Village at The Reef - NewportResponded on December 6, 2022Hi Emily, I'm so happy to hear that you and your friends had such a great experience. I will certainly investigate the issue with the heat and find out if the heaters can be regulated. The $100 rental fee is listed right on our website as well as open table when you made the reservation - I apologize if it was not more clear to you. Thanks so much and hope to see you back soon

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33. M

    Melissa

    New England

    2 reviews

    vip
    4.0

    2 reviews

    Dined on December 4, 2022

    overall4food4service5ambience5

    The evening was amazing. We were celebrating a birthday and the ambience was amazing. The igloo was perfect. The igloo was clean and beautifully decorated. The service was great. The food was delicious. I had the short rib and it was delicious.

    Igloo Village at The Reef - NewportResponded on December 6, 2022Hi Melissa - so happy that you had such an amazing experience at The Reef. We agree that the igloos are pretty spectacular! Hope to see you back again soon

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34. OT

    OpenTable Diner

    New England

    3 reviews

    vip
    4.0

    3 reviews

    Dined on December 2, 2022

    overall4food4service5ambience5

    Such a fun experience! Will definitely do this again! The igloos are decorated beautifully, our waitress was terrific and we can’t wait to go again!!

    Igloo Village at The Reef - NewportResponded on December 6, 2022Thanks for the review! We are thrilled that you had such a fun experience and hope to see you back soon!

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35. l

    lovetoeatout

    New York Area

    18 reviews

    vip
    5.0

    18 reviews

    Dined on December 2, 2022

    overall5food5service5ambience5

    The experience was fantastic. Had the winter wonderland igloo so festive and pretty. Service was impeccable and the food so delicious. We want to do again next year!!

    Igloo Village at The Reef - NewportResponded on December 6, 2022Thank you so much for leaving this review! We are thrilled that you had such a great experience and agree that the igloos are pretty spectacular! Hope to see you back again

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36. RC

    RitaC

    New York Area

    1 review

    5.0

    1 review

    Dined on December 2, 2022

    overall5food5service5ambience4

    It was a wonderful to enjoy Newport in the cold weather. The wait staff was outstanding and very accommodating

    Igloo Village at The Reef - NewportResponded on December 6, 2022Hi Rita - I am so happy that you had such a great experience at The Reef and want to thank you for leaving this review. Hope to see you back again!

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